Vodavi Starplus Triad S Description Manual
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![Page 377
IMaintenance and Troubleshooting4-13
Remote System Monitor
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Help Menu (3)
A convenient Help Menu is provided by typing [?I, then pressing [Enter]. The following displays:
Figure 4-4: Help Menu
Dump Memory Data
Three options allow the memory structure to be dumped for viewing. The three options are entered as
follows:
c [c] -Dump CO Line memory structure
s [s] -Dump Station memory structure
d [a] [a] -Dump a memory...](http://img.usermanuals.tech/thumb/5735/86962/w64_vodavi-triad-s-description-install-program_d-376.png "Page 377
IMaintenance and Troubleshooting4-13
Remote System Monitor
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Help Menu (3)
A convenient Help Menu is provided by typing [?I, then pressing [Enter]. The following displays:
Figure 4-4: Help Menu
Dump Memory Data
Three options allow the memory structure to be dumped for viewing. The three options are entered as
follows:
c [c] -Dump CO Line memory structure
s [s] -Dump Station memory structure
d [a] [a] -Dump a memory...")
![Page 378
I4-14Maintenance and Troubleshooting
Remote System Monitor
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Event Trace Mode
The T command enables and disables the STARPLUS Triad-S system Trace mode. While the trace mode is
enabled events for the trace desired displays on the monitor, printer or PC connected to the
STARPLUS
Triad-S system. To view the current status of the trace mode type [T] at the man> prompt, the
following screen displays:
Figure 4-5: Trace Mode...](http://img.usermanuals.tech/thumb/5735/86962/w64_vodavi-triad-s-description-install-program_d-377.png "Page 378
I4-14Maintenance and Troubleshooting
Remote System Monitor
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Event Trace Mode
The T command enables and disables the STARPLUS Triad-S system Trace mode. While the trace mode is
enabled events for the trace desired displays on the monitor, printer or PC connected to the
STARPLUS
Triad-S system. To view the current status of the trace mode type [T] at the man> prompt, the
following screen displays:
Figure 4-5: Trace Mode...")
![Page 379
I .--.
Maintenance and Troubleshooting4-15
Remote System Monitor
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3Enter the specific board, CO line or Station number of the trace desired or type [all], if
all boards, CO lines or Stations events are desired.
001-012 = CO Line port
loo-131 = Station location
All = All Boards, CO lines or Stations
4Press [Enter] to enable the trace. A screen similar to the following displays:
Figure 4-6: Enable Event...](http://img.usermanuals.tech/thumb/5735/86962/w64_vodavi-triad-s-description-install-program_d-378.png "Page 379
I .--.
Maintenance and Troubleshooting4-15
Remote System Monitor
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3Enter the specific board, CO line or Station number of the trace desired or type [all], if
all boards, CO lines or Stations events are desired.
001-012 = CO Line port
loo-131 = Station location
All = All Boards, CO lines or Stations
4Press [Enter] to enable the trace. A screen similar to the following displays:
Figure 4-6: Enable Event...")
System Programming Manual issue 1December 1998 Part Number: 5050-13
LIFE SUPPORT APPLICATIONS POLICY VODAVI Communications Systems products are not authorized for and should not be used within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accor- dance with instructions provided can be reasonably expected to result in significant personal injury or death. VODAVI Communications Systems warranty is limited to replacement of defective components and does not cover injury to persons or property or other consequential damages.Copyright 0 1998 VODAVI Communications Systems, Inc. All Rights ReservedThis material is copyrighted by VODAVI Communications Systems. Any unauthorized repro- ductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of the Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.). VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases. DvxpLY@ *IS a Registered trademark of VODAVI Communications Systems, Inc. STARPLUSis a Registered trademark of VODAVI Communications Systems, Inc. Triad4Ph* is a Registered trademark of VODAVI Communications Systems, Inc.
Customer Database Programming Introduction..................................... Program Mode Entry (Key Station).................... Program Mode Entry (Data Terminal or PC)............ Initialization..................................... Customer Data Worksheets.......................... Database Fields................................... Database Upload/Download Routine..:................ Upload/Download through Remote Administration , . . . . . . . * 2System Parameters Programming Sys tern Timers.............................................. System Hold Recall Timer................................. Exclusive Hold Recall Timer............................... Attendant Recall Timer................................... Transfer Recall Timer.................................... Preset Forward Timer.................................... Call Forward / No Answer Timer............................ PauseTimer........................................... Call Park Recall Timer................................... Conference / DISA Timer................................. Paging Time-out Timer................................... CO Ring Detect Timer.................................... SLT DTMF Receiver Timer................................ Message Wait Reminder Tone.............................. SLT Hook Flash Timer................................... SLT Hook Flash Debounce Timer........................... SMDR Call Qualification Timer............................. Automatic Call Back Timer................................ Reminder Ring Timer.................................... Release Guard Timer.................................... Inter-Digit Time-out..................................... Additional System Timers...................................... Repeat Redial Timer..................................... ...............2-l............... 2-3 ...............2-3 ..............2-4 ..............2-4 ..............2-5 ..............2-5 ..............2-6 ..............2-7 ..............2-7 ..............2-8 ..............2-9 ..............2-9 .............2-10............. 2-10............. 2-11............. 2-12............. 2-13............. 2-13 .............2-14............. 2-14............. 2-15............. 2-16 STARPLUS Triad-S System Programming Manual
ii Attendant Display Timer...............................................,2-17 Call Coverage Ring Timer...............................................2-18 Modem Answer Timer.................................................2-18 Pulse Dial Inter-Digit Timer............................................ DTMF On/Off Time Operation .2-19.......................................... ,2-19 System Features 1 Programming..............................................2-20 Attendant Override...................................................,2-22 Hold Preference......................................................2-22 External Night Ring...................................................2-23 Executive Override Warning Tone.........................................2-23 PageWarningTone....................................................2-2 4 Least Cost Routing (LCR)...............................................2-25 Account Codes - Forced...............................................,2-26 GroupListening......................................................2-2 6 IdleSpeakerMode....................................................2-2 7 Call Cost Display Feature.............................................. .2-27 Music On Hold.......................................................2-28 Call Qualifier Tone Option..............................................2-28 System Features 2 Programming..............................................2-29 Distinctive CO Ringing................................................ Verified Account Codes .2-32................................................ .2-32 Call Forward Display.................................................. ,2-33 ExternalDay Ring.. ...................................................2-3 4 Overflow Station Forward.............................................. .2-34Direct Transfer Mode.................................................,235 StationIDLock.......................................................2-3 5 LCRCallProgress.....................................................2-3 6 One-Touch Recording Warn Tone.......................................,2-37 RingbackonTransfer..................................................2-3 7 Programmable Flash Rates.................................................. ,2-38 Incoming CO Line Ringing..............................................2-40 Incoming Intercom Ringing............................................ .2-40 Call Forward Button...................................................2-41 Message Wait /VM Button.............................................,2-41 Message Callback - DSS / BLF...........................................2-42 DoNotDisturb-DSS/BLF.............................................2-42 AutoCallback-DSS/BLF............................................. UCD Available / Unavailable - DSS / BLF .2-43.................................. .2-43 kx~e I- December 1998STARPLUS Triad-S System Programming Manual
. .iii TransferCORinging...................................................2-4 4 RecallCORinging.....................................................2-4 5 QueuedCORinging...................................................2-4 5 Exclusive Hold.......................................................2-46 System Hold........................................................ .2-46 In-Use Hold (I-Hold)................................................. .2-47 Camp-OnButton.....................................................2-4 7 CallbackButton......................................................2-4 8 LineQueueButton....................................................2-4 8 Do Not Disturb Button.................................................2-49 Intercom Hold Button.................................................2-49 System Parameters Programming..............................................2-50 Leading Digit Translation...............................................2-52 Leading Digit Enable...................................................2-53 Centrex Digit Length...................................................2-54 Four-Digit Voicemail ID...............................................,254 MOH Assignments....................................................2-55 Attendant Station Assignment............................................2-55 System Time and Date.................................................2-56 PBX Dialing Codes................................................... .2-57 Executive / Secretary Pairs.............................................,2-57 On-Board Relay Programming...........................................2-58 Baud Rate Assignments...............................................,259 Port#1,#2,#3BaudRates...........................................2-59 AccessCodes..............................................................2-6 0 DISAAccessCode.....................................................2-6 1 Database Admin Password..............................................2-61 Station Message Detail Recording (SMDR).................................-2-62 SMDR Enable / Disable.................................................2-62 Long Distance /All Calls................................................2-63 Character Print Assignment.............................................2-63 BaudRateDisplay.....................................................2-6 4 SMDR Port Assignments................................................2-64 Weekly Night Mode Schedule........................................... .2-65 Automatic /Manual Operation...........................................2-65 Day of Week Programming..............................................2-66 Directory Dialing......................................................2-66 STARPLUS Triad-S System Programming Manual Issue I- December 1998
iv HuntCroups..............................................................Z-7 0 Hunt Group Programming............................................. .2-70 Station / Pilot Hunting Assignment.......................................2-71 Verified Account Codes Table/Traveling Class of Service.2-72....................... Local Number / Name Translation Table...................................2-74 3CO Line Attribute Programming Page A Introduction................... DTMF /Dial Pulse Programming . . , , CO / PBX Programming........... Universal Night Answer (UNA)...... DISA Trunk-to-Trunk (Per CO Line). Privacy........................ Loop Supervision Programming..... DISA Programming.............. Line Group Programming......... Class of Service.................. CO Line Ringing Assignments....... CO Line Identification Display...... Trunk Direction................. Display Ring Assignments.......... Page B Introduction................... Transmit Volume Option.......... Preset Call Forward Destination..... Preset Forward Voicemail ID....... Universal Day Answer (UDA)....... Music On Hold (per CO Line)...... Distinctive Ringing (per CO Line).... Page C Introduction................... Flash Timer.................... Ring Delay Timer................ Reseize Timer................... Guard Timer.................... Preset Forward Timer............. Miscellaneous CO Parameters........... Dial Pulse Parameters............ . * * . . . . . . . * . . . . * . . * . . . . . . . . . * . . . . . . . . . . * . . * * . * . . . * . .8 . . . . . ........................3-l........................ 3-2........................ 3-2........................ 3-3........................ 3-3........................ 3-4........................ 3-5........................ 3-6......................... 3-7........................ 3-7........................ 3-9....................... 3-10....................... 3-12....................... 3-13....................... 3-14....................... 3-15....................... 3-16....................... 3-17....................... 3-17....................... 3-1s....................... 3-18....................... 3-20 .......................3-21 .......................3-22 ........................3-22 ........................3-23........................ 3-23........................ 3-24 ........................3-25 Issue I - December 1998STARPLUS Triad-S System Programming Manual
V 4Station Attributes Programming Page A Introduction..........................................................4-l - b :: 6,:,- ProgrammingSteps....................................................4- 1L.I,’Description...........................................................4- 1 PagingAccess.........................................................4- 2 DoNotDisturb........................................................4- 3 Conference Enable / Disable (Per Station)...................................4-3 Executive Override.....................................................4-4 Privacy (Per Station)....................................................4-5 System Speed Dial Access............................................... .4-6 LineQueuing.........................................................4- 7 PreferredLineAnswer..................................................4- 7 Off-Hook Voice Over (OHVO)............................................ -4-S CallFonvarding........................................................4- 8 Forced Least Cost Routing (LCR)......................................... -4-5, ACD Supervisor Monitor with Barge-In......................................4-9 Executive Override Blocking.............................................4-10 CO Line Ringing Options................................................4-l 1 Name / Number Display at Idle..........................................4-12 PageBIntroduction......................................................,.4-l 2 Programming Steps.................................................. .4-12 Description..........................................................4-1 3 Station Identification................................................. .4-14 Station ID for DSS / DLS Console with Map.................................4-14 SLTStationID........................................................4-1 6 SLT with Message Waiting Lamp Station ID.................................4-16 Station Day Class of Service (COS)....................................... .4-17 Station Night Class of Service (COS)...................................... -4-18 Speakerphone / Headset................................................4-19 PickupGroup(s)......................................................4-2 0PagingZone ..................................................... ..4-2 0 Preset Call Forward................................................... ,4-2 17. c:.; . . ;d-./e -1;+.:t sCOLineGroupAccess..................................................4-2 2N”.SLCR Class of Service (COS)..............................................4-23 Off-HookPreference...................................................4-2 3 FlexibleButton.......................................................4-2 4 KeysetMode.........................................................4-2 9 Voicemail ID Translation...............................................4-30 STARPLUS Triad-S System Programming Manualissue I - December 1998
vi Display Flexible Buttons................................................4-30 Cordless KTU Feature Button........................................... .4-33 5ICLID Route Programmingi i,.: ., Introduction~ .1 --’............................................................. ..5- 1 Calling Number / Name Display...........................................5-l Incoming Number/Name for SMDR Records................................,5-2 Unanswered Call Management Table......................................,5-2 ICLID Ringing Assignments...................................................5-3 Programming Steps....................................................5-3 Description...........................................................5- 4 View ICLID Ringing Assignments......................................... ,5-5 Description...........................................................5- 6 ICLIDFeatures.............................................................5- 6 Programming Steps....................................................5-6Enable/Disable.. ................................................... ..5- 7 NameinDisplay.......................................................5- 7 Baud Rate Display.................................................... ,5-8 PortAssignment.......................................................5- 8 6Automatic Call Distribution (ACD) ACDGroupProgramming.....................................................6- I Programming Steps....................................................6-I Description...........................................................6- I Alternate ACD Group Assignment......................................... .6-2 ACD Overflow Station Assignment........................................ .6-3 ACD Recorded Announcement Assignment(s) (RAN)..........................6-3 ACDSupervisor........................................................6- 5 ACD Auto Wrap-Up Timer................................................6-5 ACD CIQ Threshold................................................... .6-6 ACD Station Assignment(s)............................................. .6-6 View ACD Station Assignments........................................... (6-8 ACDTimers................................................................6- 8 Programming Steps................................................... .6-8 Description...........................................................6- 9 ACDRingTimer.......................................................6- 9 ACD Message Interval Timer............................................ .6-IO ACD Overflow Timer.................................................. .6-IO Issue I- December 1998STARPLUS Triad-S System Programming Manual