Vodavi Starplus Triad S Description Manual

							SINGLE LINE TELEPHONE OPERATION
Automatic Call Distribution (ACD)6-5
Model 2601 Feature TelephoneModel 2602 Feature Telephone
Model 2603 Feature TelephoneModel 2603E Feature Telephone
Figure 6-2: 2600 Series SLT Telephones
STARPLUS Triad-S Product Description ManualIssue 1 - December 1998 
						

							SINGLE LINE TELEPHONE OPERATIONAutomatic Call Distribution (ACD)
Model 2604 Feature TelephoneModel 2604E Feature Telephone
Model 2605 Feature TelephoneModel 2606 Feature Telephone
Figure 6-2: 2600 Series SLT Telephones (Continued)
Issue I- December 1998STARPLUS Triad-S Product Description Manual 
						

							SINGLE LINE TELEPHONE OPERATIONAutomatic Call Distribution (ACD)
TOO-1 71Triad-S Ext. Numbers43 
PICall Park Location O-7 (System)
438Personal Park44 
WIVoice Mail’ Group Pilot Numbers O-745 
[HIHunt Group Pilot Numbers O-755 
WIACD* Group Pilot Numbers O-955 
SJIUCD Group Pilot Numbers O-756 
WIACD* Group Pilot Numbers 1 O-l 5
566
ACD” or UCD Available/Unavailable
571ACD” Agent Logout572 
55[U] ACD” Agent Login
574
ACD” Agent Help
578ACD* Overflow Sta AvaillUnavail
6# [XXX] Tone Mode Ring Option
620
Camp-On
621Line Queue
622Call Back
623Message Wait
625Executive Override
626LCR Queue Cancel
627Account Code Enter
631Do Not Disturb
633+[2Z] Personalized Messages
633+[ 001 Clear Personalized Messages
636+[0]Handset Receiver Gain
636+[3]Handset Receiver Gain Decrease
636+[#]Handset Receiver Gain Increase640
All Call Forward
640+[7]No Answer - Call Forward
640+[6]Busy - Call Forward
640+[9]Busy/No Answer - Call Forward
640+[%]Off-Net - Call Forward
660
SLT Flash Command To CO Line
661+[YY] SLT Station Speed Dial Programming
662SLT Clear 
- Call Forward, DND,
Personalized Messages
663Message Wait Return664
SLT Conference w/Personal Park
666+[YY] SLT Speed Dial Access
690Name in Display Programming70
71
72
73
74
75
76+[1]
77
ai
a2
a3
a4
a5
86
67
88
9
0
#O
#l+[XXX]
#43+[c]
#5
All Call Page (Internal and External)
Internal Page Zone 1
Internal Page Zone 2
Internal Page Zone 3
Internal Page Zone 4
Internal All Call Page
External Page Zones
Meet-Me-Page Answer
CO Line Group 1
(if LCR is enabled)
CO Line Group 2CO Line Group 3
CO Line Group 4
CO Line Group 5
CO Line Group 6
CO Line Group 7
All CO Line Groups(CO Line Off-Net Forward)
LCR or CO Line Group 1
(if LCR is disabled)
Attendant
Group Call Pick Up (Key and SLT)
Directed Call Pick Up (SLT)
Call Park Pickup (Key 
and SLT)
Universal Day/Night Answer
XXX = Intercom Station Numbers
YY = Speed Dial Bin numbers
ZZ = Personalized Messages
BB = button NumberU = ACD” (O-15) or UCD (O-7) Group Number
C = Call Park Location O-7
H = Hunt Group Number O-7
V = Voice Mail* Group Number O-7P = External Page Zone Number (l-2)
* Features available with optional software.I
-.. . . -_I aDte 0-l: SL I Numbering Plan
STARPLUS Triad-S Product Description ManualIssue I- December 1998 
						

							 I  ‘.6-8SINGLE LINE TELEPHONE OPERATION
Automatic Call Distribution (ACD)ACD Agent HELP Feature
The ACD Agent HELP feature provides a means for an ACD agent to signal his assigned supervisor for
assistance.
While on a call-in-progress, the agent:
1After hook-flashing, dials the HELP code [574] on the dial pad. The agent must hook-flash again to return to his call after the code is dialed. If no supervisor is logged in, the
agent receives one-burst of error tone.
2The ACD supervisor station receives a HELP message if a member of one of the ACD
groups he is assigned to initiates a HELP request. The HELP function also sends a
Camp-On tone to the speaker of the supervisors 
keyset. The HELP message takes
precedence over any other message and can be cleared by the supervisor by pressing
his HELP button.
3At the time the supervisor receives a HELP request, he can press the HELP flex button
followed by the override feature button to bridge onto the ACD group members call.
The HELP button places an intercom call to the station requesting HELP. The HELP
message is cleared after the supervisor’s HELP button is pressed. Additionally, the
HELP message is cleared if the agent was on a call and went back on hook before the
supervisor could respond. In this case, the HELP message is converted to a message
wait indication for the station.
Conditions:
+Up to five messages can be left at any supervisor station.
+The supervisor can cancel the HELP request signal by pressing the flashing HELP button.
Additionally, a call is placed to the agent requesting 
HELP If the agent is on a call, the supervisor can
press his barge-in button to monitor the call or give assistance on the call.
ACDNCD Available/Unavailable Mode
If you are an ACD agent, you may place your station in the Available mode to receive ACD calls or you may
place your station in the Unavailable mode to block ACD calls from ringing your station.
To go Available:
QDial [566] on the dial pad. Confirmation tone is heard through the handset. You may now receive
ACD calls.
To go Unavailable:
QDial [566] on the dial pad. Confirmation tone is heard through the handset. You are now blocked
from receiving ACD calls.
Issue 1 - December 7998S JARPLUS Triad-S Product Description Manual 
						

							SINGLE LINE TELEPHONE OPERATION
Automatic Line Access
Conditions:
eSingle line telephones receive a stuttered dial tone when unavailable.
&$$ Automatic Line Access
SLTs may have their station programmed to access a particular CO Line, such as a private line or a line from
a Group of CO lines, upon going off-hook. This is useful in 
Centrex or PBX applications when station users
have dedicated or individual lines. Outside line dial tone is received just by going off-hook, without dialing
access codes.Call Back
You call a busy station and receive busy:
1Briefly press and release the hookswitch.
2Dial [622] on the dial pad.
3 Replace handset.
Only one 
Cull Back request can be /ef t ot a station; the second request
converts to Message Waiting Request.
Call Brokering
Enables SLT user on a CO call to Hook-Flash and make another CO call. Once this other call is established,
the SLT user can Hook-Flash to move back and forth between parties. Hoof-Flash timer may require
adjustment for proper operation.
Call Forward
To Call Forward calls to another station:
1Lift handset.
F. :.>2E ” :*Dial [640] on the dial pad.
g+&$3Skip this step for immediate forwarding. Otherwise, dial the appropriate code:
[7] = Call Forward No Answer
[S] = Call Forward Busy
[9] = Call Forward Busy/No Answer
STARPLUS Triad-S Product Description ManualIssue I- December 1998 
						

							 I  --.
6-10SINGLE LINE TELEPHONE OPERATION
Call Forward
[x] = Call Forward Off-Net (via speed dial)
4Dial the 3-digit extension number or speed bin number where calls are to be forwarded.
Confirmation tone is heard.
5 Replace handset.
To Remove Call Forwarding:ILift handset, stuttered dial tone is heard.
zDial [640] on the dial pad or [662] on the dial pad. Confirmation tone is heard.
3 Replace the handset.
Call Forward - Follow-Me
This feature enables a user who is away from their station, activate/deactivate call forwarding from another
station in the system. This lets the user forward their calls to their current location or into Voice Mail,
ACD/UCD, Hunt Groups, or to any other station in the system. When this call forward is activated, all calls
presented to the forwarded station forward to the destination station immediately.
If you were given the ability to forward your calls:
1Lift the handset or press ON/OFF button.
2Dial the Follow-Me Forward code [642 YYY XXX] on the dial pad, where YYY=station
forwarding from and XXX is station forwarding to.
3 Replace handset.
To remove Follow-Me Forwarding:
iLift the handset or press ON/OFF button.
2Dial the Follow-Me Forward code [642 YYY YYY] on the dial pad, where Y=station
forwarded from.
To establish Follow-Me Forwarding from an off-site location:
IDial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable.
2Dial the Follow-Me Forward code [642 YYY XXX] on the dial pad, where YYY=station
forwarding from and XXX=station forwarding to.
To remove Follow-Me Forwarding from an off-site location:
1Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable.
2Dial the Follow-Me Forward code [642 YYY YYY] on the dial pad, where Y=station
forwarded from.
Issue I- December 1998
STARPLUS Triad-S Product Description Manual 
						

							SINGLE LINE TELEPHONE OPERATIONCalling Station Tone Mode Option
6-11
Conditions:
oIf a Call Forward mode is currently active at the station where forwarding is desired, the new forward
becomes active and cancels the previous forward.
+Both internal and external calls to the affected station forward to the designated location.
+Call forwarding must be allowed in programming for the affected station.
+When remote forward is activated the forwarding is immediate.
+zeA station’s Call Forward status is stored in a battery protected area of memory. A stations Call Forward
status is returned after a power failure or system reset occurs.
When a key telephone is forwarded remotely, the key stations forward button lights, The station user
may cancel the forwarding at their station by pressing ON/OFF, then the FWD button, SLT users can
cancel their forwarding by going off hook and dialing the forward code.
+DISA callers entering the code and making a mistake are given error tone for 3 seconds, silence for 2
seconds, then the dial tone is returned.
Calling Station Tone Mode Option
This feature enables a calling station to override a called station’s H or P intercom settings. Use from VM port.
When placing a call to a station and Tone ringing is desired:iDial 
[6#] on the dial pad.
2Dial the 3-digit extension number,
orPress DSS button of desired station (call tone rings station).
Camp-On
After receiving intercom busy tone:
1Briefly press and release the hookswitch.
2Dial 16201 on the dial pad. When the called party answers, consult with them.
While on a CO line you receive a Camp-on warning tone through handset:
++Choose desired call (hang up present call and take the new one, or ignore the Camp-on signal). (Also
see Personal Park)
STARPLUS Triad-S Product Description ManualIssue 7 - December 1998 
						

							 I
6-12SINGLE LINE TELEPHONE OPERATIONCall Park - Personal
Call Park - Personal
While connected to first call:
1Press the hookswitch momentarily. Intercom dial tone is heard.
zDial [438] on the dial pad (call is placed in personal park).
3Dial desired number for second call.
4Press the hookswitch momentarily. Intercom dial tone is heard.
5Dial [438] on the dial pad (first call is returned and second call is placed in Personal
Park).
The user can alternately connect to the other call by doing a hook-flash
and dialing [438] as many times as necessary.
Call Park (System)
This feature enables an outside call to be placed on hold and consult with, page, or call an internal party
prior to transfer.
While connected to an outside line:
tPress and release the hookswitch. The caller is put on Exclusive hold.
2Dial parking location (430 to 437) on the dial pad. Confirmation tone is heard.
3If you hear busy tone, press and release the hookswitch to re-establish contact with the
called station, and press and release the hookswitch again prior to dialing another
parking location.
Retrieving a Parked Call
1Lift handset.
2Dial [#] on the dial pad.
3Dial parking location (430 to 437) where the call was parked.
Call Transfer
Making an Unscreened Transfer
1Briefly press and release the hookswitch.
2Dial desired intercom number.
3Hang up to complete the transfer.
Issue 1 - December 1998STARPLUS Triad-S Product Description Manual 
						

							SINGLE LINE TELEPHONE OPERATION
Clear Call Forward, DND, Personalized Messages
6-13
Making a Screened Transfer
1Briefly press and release the hookswitch.
zDial desired telephone number. Announce the call.
g&sHang up to complete the transfer.
. . ;a:
Clear Call Forward, DND, Personalized Messages
SLTs can activate and cancel call forward by dialing [640] on the dial pad and DND by dialing [631]. SLTs can
enable and cancel personalized messages by dialing 
[633xx].
A convenient code [662] is incorporated to cancel either Call forwarding, DND, or Personalized Messages
when the SLT user forgets which code was programmed on the phone
To cancel Call Forward, DND, Personalized Messages:
1Lift handset. Notification tone is heard.
2Dial [662] on the dial pad. Confirmation tone is heard.
sReplace the handset.
CO Line Queuing
1Dial outside line access code. Receive busy tone.
2Briefly press and release the hookswitch.
3Dial 
[621] on the dial pad. Confirmation tone is heard.
Conference
You may set up a conference of one external and one other internal station.
1Lift handset.
2 Make outside call.
sBriefly press and release the hookswitch to put the call on hold.
4Dial number of internal station to add.
f%$5When that station answers, briefly press and release the hookswitch again and all three
-->’parties are connected.
STARPLUS Triad-S Product Description ManualIssue I- December 1998 
						

							. .6-14SINGLE LINE TELEPHONE OPERATION
Conference With Personal Park
Conference With Personal Park
While connected to an outside line:
1Press the hookswitch momentarily. Intercom dial tone is heard.
2Dial [438] on the dial pad (first call is placed in personal park).
3Dial desired number for second call.
4Press the hookswitch momentarily. Intercom dial tone is heard.
5Dial [664] on the dial pad. All three parties are conf erenced.
6Hang up to terminate conference.
Direct Outside Line Access
1Lift handset.
2Dial access code (9, 81-87) on dial pad.
3Dial desired telephone number.
Call Pick-up Directed
Upon hearing an unattended telephone ring:
1Lift handset.
2Dial [#I] on the dial pad.
3Dial station number of ringing telephone. You are connected to intercom, incoming,
recalling or transferred outside line.
Call Pick-Up Group
Upon hearing an unattended telephone ringing:
1Lift the handset.
2Dial [#0] on the dial pad. You are connected to intercom, transferred or recalling
outside line call.
You must be in 
the same pickup group.
Issue I - December 1998STARPLUS Triad-S Product Description Manual