Vodavi Starplus Triad S Description Manual

							:DIGITAL ATTENDANT OPERATIONS
Attendant Unavailable (Alternate Position)
Attendant Unavailable (Alternate Position)
This feature lets attendant stations have a button that places their station in an unavailable mode. When the
gg+:station is in the unavailable mode, the next attendant station receives incoming and dial 0 calls. All other...;- .- _available attendants receive recalls. This feature is based on the three programmed attendant stations.
1The first programmed Attendant presses the pre-programmed* Unavailable flexible
button,
orDials the Attendant Unavailable code 
[607] on the dial pad. The LED on the flexible
button lights solid, if programmed. Recalls and dial 0 calls that were ringing at the first
Attendant station now ring at the second. If the second Attendant places their phone in
unavailable, the third Attendant takes recall and dial 0 calls.
2When the first Attendant presses the pre-programmed* Unavailable flexible button
again,
orDials the Attendant Unavailable code 
[607] on the dial pad again. The LED on the flexible
button, if programmed, extinguishes. The first Attendant resumes normal operation and
the second Attendant does not receive recalls or dial 0 calls.
Conditions:
+This feature lets the programmed attendant stations receive attendant recalls and dial 0 calls only. No
other attendant type functions are given to this station when the station is in the attendant mode.
oIf Attendant A (first programmed) is available, incoming, recalls, and dial 0 calls are directed to this
station regardless of other attendant stations status.
oThe special ring mode can be set so the alternate attendant does not receive an incoming CO ring
until the main attendant places their phone in special and unavailable modes.
+If all attendants in the system are unavailable, no attendants are available for internal/external
callers.
oRecalls are directed to all programmed available attendants.
oIf only one attendant is programmed in the system, and that attendant is unavailable, users dialing
zero hear an error tone.1If your system is programmed for System Hold Preference, press HOLD button once for
System Hold and twice for Exclusive Hold.
zIf your system is programmed for Exclusive Hold Preference, press HOLD button once
for Exclusive Hold and twice for System Hold.
STARPLUS Triad-S Product Description Manualissue 1 - December 1998 
						

							7-6DIGITAL ATTENDANT OPERATIONSCall Park
Call Park
To place an outside call in park and consult with, page, or call an internal party:While connected to an outside line:
1Press TRANS button. The caller is put on hold.
2Dial parkin,g location (430 to 437). Confirmation tone is heard.
3If you hear busy tone, press TRANS twice and dial another parking location.
Retrieving a Parked Call:
1Lift handset or press ON/OFF button.
2Press the [#I button.
3Dial parking location (430 to 437) where the call was parked.
CO Lines Off -Net Forward - Incoming (via Speed Dial)
Lets the first attendant station forward incoming CO calls to an off-net location.
In a speed dial bin, store the number of the off-net location where calls are to forward. Follow instructions
provided for storing station or system speed dial numbers.IDial 
[603] on the dial pad,
or
Press pre-programmed* CO Off -Net Forward button.
2Dial the CO group access code of the group to be forwarded,
orPress the CO Line button for an individual CO Line for Off-Net forward.
[81] = CO Group 1
[82] = CO Group 2
[83] = CO Group 3
[84] = CO Group 4
[SS] = CO Group 5
[Sb] = CO Group 6
[87] = CO Group 7
[88] = All CO Line
3Dial the speed bin number that contains the number where calls are to forward.
Confirmation tone is heard.
issue I- December 1998STARPLUS Triad-S Product Description Manual
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							 I  .-’ -- ..DIGITAL ATTENDANT OPERATIONS
Day/Night/Special Mode
Canceling Off-Net Forwarding
IDial [603] on the dial pad,
orPress pre-programmed* CO Off -Net Forward button,
2Dial the CO group access code,
or
Press the CO Line button.
3Dial 
[#] on the dial pad. Confirmation tone is heard.
Conditions:
+When CO lines are off-net forwarded, these lines will display unique flash rates at the attendant
station.
*A Flex Button must be programmed for this feature to operate. Refer to Table 5-3:Fle.x Button Programming
Codes, Chapter 
5, page 5-44.
Day/Night/Special Mode
Any designated attendant can place the system into Night Service by:
1Pressing the pre-programmed Night Service button (DND by default) once, activates the
night mode (LED solid). Pressing the DND button again, activates the special mode (LED
flashes 
@ 240 ipm).
2The DND button (by default) acts as a toggle in this manner, starting in the day mode,
night mode, and special mode.
Directory Dialing
Directory dialing allows station users to obtain a directory of station users and have the system dial the
extension that is currently displayed. The Triad-S system provides locations for up to 
200 names.
Directory dialing also lets users program a name with a speed dial bin for later locating a speed dial number,
When prompted, the system displays the name associated with a speed dial number on the LCD display. The
user may then have the system dial the number.$4
Directory dialing enables users to associate a name with an entry in the local number/name translation table.
‘?$When prompted, the system displays the name associated with the table on the LCD display. The user may
then have the system dial the number.
STARPLUS Triad-S Product Description ManualIssue I - December 1998 
						

							:. ..-7-8DIGITAL ATTENDANT OPERATIONS
Directory Dialing
The Directory Dialing list may be programmed and maintained at the first assigned attendant station.
However, this admin routine lets the system programmer maintain the list locally (at Attendant) or
remotely via modem access.
Directory dialing may also be used to transfer a call from one station to another.
To view the directory list:IDial the Directory List dial code 
[680] on the dial pad,
orPress the pre-programmed* flex button programmed as a directory dialing button.
2Press a button on the key pad, once, twice or three times, that represents the letter of
the alphabet to begin viewing the list of names (i.e., when 2 is first pressed, it produces
names beginning with A. When 2 is pressed a second time, it produces names beginning
with 
6. Pressing 2 a third time produces the names beginning with C). The alphabet is
represented on the key pad as shown in Figwe52:Key Ptid - DialBy Name, Cbapter5, page
5-33. Also refer to Figures-3:Key Pad - Directory Dialing Cbapter5j page 5-34
3Names beginning with the letter chosen display on the LCD display.
If there are no names in the Directory List beginning with the desired letter,
a name with the next higher letter displays on the LCD display.
4Dial [4+] to scroll up (next entry) through the list,
orDial [#] to scroll down (previous entry) through the list,
or
Press another key to view the list for a different letter of the alphabet.
5When the desired name displays on the LCD, press the SPEED button to automatically
dial the destination station or outside phone number (via speed dial).
Conditions:
+If the desired party is an intercom station, that station is signaled according to their intercom
selector switch (SLT stations tone ring).
+z+If the desired party is associated to a speed dial bin, the system selects a CO line and dials the
number programmed into the speed dial bin. Call progress tones are then heard.
To Transfer a Call using Directory Dialing:
While on a call:
1Press the TRANS button.
IIssue I- December 1998
STARPLUS Triad-S Product Description Manual 
						

							 I:DIGITAL ATTENDANT OPERATIONS
Directory Dialing7-Q
2Dial the Directory Dial Code [680] on the dial pad,
orPress a pre-programmed* flex button programmed for directory dialing,
3Press the SPEED button to automatically dial the destination station.
4Hang up to complete the transfer.
Culls may be transferred to inter& stations on/y. An otternpt to trunsfer
u cull of f-net (via u Speed dial bin) results in the cull recalling upon going
on-hook.
Programming
Directory dialing allows station users to obtain a station users directory and have the system dial the
extension currently displayed. The Triad-S system provides locations for up to 200 names.
Directory dialing also lets users program a name with a speed dial bin for later locating a speed dial number.
When prompted, the system displays the name associated with a speed dial number on the LCD. The user
may then have the system dial the number.
Directory dialing enables users to associate a name with an entry in the local number/name translation table.
When prompted, the system displays the name associated with the table on the LCD. The user may then have
the system dial the number.
The Directory Dialing list may be programmed and maintained at the first assigned attendant station.
Directory dialing may also be used to transfer a call from one station to another.
Method One:
To enter, edit or erase names that appear in the Directory List for stations or speed dial numbers:
8Dial the Directory List program code [693] on the dial pad. The HOLD button is lit. The first entry
(000) in the Directory List displays on the phone as follows:DIR LST AAA 
BIN/KM: XXX
nnnnnnnnnnnnnnnnnnnnnnnn
AAA = Directory List entry number (000-199)
XXX = Station Number, System Speed Dial bin Number, or Local Number/Name Translation Table
number
nnn = Programmed Name (blank if none)
STARPLUS Triad-S Product Description ManualIssue I- December 1998 
						

							DIGITAL ATTENDANT OPERATIONSDirectory Dialing
To Select a different entry in the Directory List:
1Enter the 3-digit (000-199) entry number on the dial pad,
Of
Dial 
[%] to scroll up (next entry) through the list,
OfDial [#] to scroll down (previous entry) through the list.
2Press the TRANS button to select the entry.
To Enter or Change the current name shown on the display:
1Press the MUTE button.
2Enter the name (up to 24-characters) by using keys on the dial pad as shown inFi,we5-2:Kq 
Pud - Dial By Name, Chpter 5, puge 5-33 and using the key pad codes listed in Table
5-5:Other Key Pad Codes, Chapter 5, page 5-65.
3Press the SPEED button when finished. Confirmation tone is heard and the display
updates.
4Press HOLD, use [%] or [#] to scroll to next entry.
To enter the intercom number to associate with the name:
1Press the TRANS button.
2Enter the 3-digit station intercom number.
3Press the SPEED button to save the entry. Confirmation tone is heard and the display
updates.
4Press HOLD, use [X] or [#] to scroll to next entry.
To clear an entry:
ISelect the desired entry using the Method One procedure.
2Press the FLASH button to erase the entry.
3Press the SPEED button. Confirmation tone is heard and the entry is erased.
Method Two:
This method may be used to enter names associated with the Local Number/Name Translation Table only.
et*Dial the Directory List program code [693] on the dial pad. The HOLD button is lit. The first entry
(000) in the Directory List displays on the phone as follows:DIR LST AAA 
BIN/ICM: XXX
nnnnnnnnnnnnnnnnnnnnnnnn
AAA = Directory List entry number (000-199)
Issue 7 - December 1998S JARPLUS Triad-S Product Description Manual 
						

							DIGITAL ATTENDANT OPERATIONSDirectory Dialing
XXX = Station Number, System Speed Dial bin Number, or Local Number/Name Translation Table
number
nnn = Programmed Name (blank if none)
a=..,T .‘Z. \
6.I... -. fy;- ,y,-To Select a different entry in the Directory List:
1Enter the 3-digit (000-199) entry number on the dial pad,
orDial 
[+K] to scroll up (next entry) through the list,
orDial [#] to scroll down (previous entry) through the list.
2Press the TRANS button to select the entry.
To enter a name along with a local number/name translation table number:
1Press the TRANS button.
2Dial the 3-digit local number/name translation table number (600-799) that represents
the telephone number.
3Press the SPEED button. Confirmation tone is heard and the entry is stored.
4Press HOLD, use [+!+I or [#] to scroll to next entry
To Enter or Change the current name shown on the display:
1Press the MUTE button.
2Then enter the name (up to 24-characters may be entered) by using keys on the dial pad
as shown in Figure52:Key Pad - Dial By Name, Chapter5, page533 and using the key pad
codes listed in 
Table 5-5:Other Key Pad Codes, Chapter5, page565. The display updates asthe name is entered.
sPress the SPEED button when finished. Confirmation tone is heard.
4Press HOLD, use 
[%] or [#] to scroll to next entry.
The Local Number/Name Translation Table can be used to enter additiondspeed dial numbers used for directory dial or dial by name. The name
entered into the local number/name translation table is irrelevant when
used with directory dialing and dial by name. Note that the numbers enteredinto this table are limited to 14 digits and are covered by to// restriction
rules.
STARPLUS Triad-S Product Description ManualIssue I- December 1998 
						

							;.
7-12DIGITAL ATTENDANT OPERATIONS
Directory Dialing
Method Three:
This method may be used to enter names associated to a system speed dial bin only.
oDial the Directory List program code [693] on the dial pad. The HOLD button is lit. The first entry
(entry 000) in the Directory List then displays on the phone as follows:DIR LST AAA 
BIN/ICM: XXX
nnnnnnnnnnnnnnnnnnnnnnnn
AAA = Directory List entry number (000-199)
XXX = Station Number, System Speed Dial bin Number, or Local Number/Name Translation Table
number
nnn = Programmed Name (blank if none)
To Select a different entry in the Directory List:
1Enter the 3-digit (000-199) entry number on the dial pad,
orDial 
[+I+] to scroll up (next entry) through the list,
orDial [#] to scroll down (previous entry) through the list.
2Press the TRANS button to select the entry.
To enter a name with a system speed dial bin:
1Select the desired entry using Method Three procedure.
2Dial the system speed dial bin location (20-99).
3Press the SPEED button. Confirmation tone is heard and the entry is saved.
4Press HOLD, use [X] or [#] to scroll to next entry.
To enter or change the current name shown in the display at this point:
1Press the MUTE button.
2Enter the name (up to 24 characters may be entered) by using keys on the dial pad as
shown in Figure5-2:Key Pad- DialBy Name, Chapter5,page5-J.jd and using the key pad
codes listed in 
Table5-5:Other Key PadCodes, Chapter5,page5-65.
3Press the SPEED button when finished. Confirmation tone is heard and the display
updates.
4Press HOLD, use [+I+] or [#] to scroll to next entry.
Issue 1 - December 1998STARPLUS Triad-S Product Description Manual 
						

							DIGITAL ATTENDANT OPERATIONSICLID Unanswered Call Management Table
ICLID Unanswered Call Management Table
An Unanswered Call Management Table with 100 entry capacity for the Triad-S system is maintained. The
calling number/name information pertaining to any unanswered call is placed in this table at the time the
system determines the call was abandoned.
This table may be accessed from any station display phone so that the unanswered calls may be reviewed and
handled by the end user. Upon entry into the review process, the functions available to a phone are:
Function3. Step to next table entry.HOLD
4. Delete this table entry.FLASH
I
5. Exit table review function.
ON/OFFI6. Step to previous table
entry.TRANSFER1 7. Call Back.1 SPEED
I
Table 7-2: ICLID Unanswered Call Management
Messages - Custom
This feature lets the system administrator enter up to ten custom messages for use by system station users.
These messages may be specified and customized by the customer on a system-wide basis.
The system administrator (Station 100) programs the ten custom messages at the first attendant station as
follows:
1Dial the Custom Message program code [694] on the dial pad.
STARPLUS Triad-S Product Description ManualIssue I- December 1998 
						

							‘- .I.DIGITAL ATTENDANT OPERATIONS
Messages - CustomThe following message is shown on the display phone:
ENTER MSG NO
MMM DD YYHH:MM ami
2Enter the Z-digit message bin number [21-301.Then the following display is shown after the bin # has been selected.
mmmmmmmmmm...ENTER MSG:
3Enter the custom message using the dial pad keys to enter the letters as shown inFigure
5-2:Key Pad - Dial l?y Name, Chapter 5, page 5-33.For key pad codes, refer to Table 5-
5:Otber Key Pad Codes, Chapteci, page 5-65.
Up to 
24 alphanumeric characters may be entered for the custom message (this represents 48 digits
entered).The actual characters display as the digits are being entered while programming the messages.
The attendant must go idle after programming a message before another message may be programmed.
oThe user then presses the HOLD button to enter the message and confirmation tone is heard.
Conditions:
The telephone receiving the message or programming must be a display telephone.
Key telephones and 
SLTs can leave a message. SLTs are notified that they left a message with a
warning tone when going off-hook.
Incoming and outgoing calls are not inhibited with a message displayed.
When a message is displayed by a key telephone, the DND button LED flashes at the 
15 ipm rate.
When DND is invoked on the telephone, the message is canceled.
Message Access (with a desired message) may be assigned to a flex button.
Message status is stored in a battery protected memory area for retention across a power failure or
system reset (soft or hard).
The Message Access function is assigned to a station flex button in database administration.
A station user may store any of the available messages under a flex button assigned as a Message
Access button.
The ten Custom Messages display in a similar fashion as Canned messages. The idle station display
shows the message that was activated at the station and a calling station receives the STA XXX or
name-in-display followed by the programmed custom messages.
This feature is not available for use at attendant stations.
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