Vodavi Starplus Triad S Description Manual

							DIGITAL STATION OPERATIONCall Forward5-25
Off -Net (via speed dial)
This feature allows stations to forward intercom and transferred CO calls to an off-net location,
g=3 ~In a speed dial bin, store the number of the off-net location where to forward calls. Follow instructions provided
-Z’SU,?for storing station or system speed dial numbers.
1Lift handset or press ON/OFF button,
2Press the FWD button or dial 
[640].3Dial 
[*] on the dial pad. Dial the 2-digit speed bin number (00-19, 20-99) that contains the
number where to forward calls. Confirmation tone is heard. FWD button LED flashes.
4Replace handset or press ON/OFF button.
Conditions:
QThe user cancels forwarding by going off-hook and pressing Call Forward button.
6Forwarding is unconditional and occurs immediately when a station calls an Off-Net forwarded
station.
*aThe call to a station is not answered until the outgoing CO Line is seized and the digits are out-
pulsed, The calling Station receives ICM ringback until answered. Upon answer the Station receives
whatever CO progress tones apply (i.e., Ringback, Busy, Error, Announcement, etc.).
QIf a station is denied Station Call Forwarding,Off-Net forwarding is not allowed.
QToll Restriction is based on the forwarding station’s COS and the outgoing CO Line COS.
oThe calling station must have an appearance (Direct, Loop) for the outgoing (Off-Net) line. The call is
not forwarded if a Direct Appearance or Loop key is unavailable.
+SMDR printout reflects transferred and outgoing calls like a DISA call record.
+Station users may use Station or System Speed Dial as the Speed Dial Bin used for Station Off-Net
Forward.
+A station’s Call Forward status is stored in a battery protected area of memory, A station’s Call
Forward status is returned after a power failure or system reset occurs.
+Call must be an intercom or transferred CO call.
To remove Off-Net Forwarding
1Lift the handset or press ON/OFF button.^‘:>...-_ .
t322Press the FWD button. Confirmation tone is heard and the FWD button LED is_..__-vextinguished.
STARPLUS Triad-S Product Descripfion Manualissue I- December 1998 
						

							5-26DIGITAL STATION OPERATIONCaller ID Name/Number Option
Station
When any type of station call forwarding is invoked, the LCD display normally indicates the call forwarding
mode at all times. This feature changes the LCD forwarding display to make the call forwarding mode
display optional. This feature is enabled/disabled in admin programming on a system-wide basis.
Caller ID Name/Number Option
This feature lets a station user program a flexible button to view the number and name on the LCD when
receiving a Caller ID CO call.
If the feature is enabled, the flex button LED is lit solid, the name and number is displayed. During the call,
the user can press the flexible button to view the normal call information.
The top line of the LCD displays the number of the caller and the bottom line of the LCD displays the name.
Conditions:
0When enabled, this display overrides transfer call LCD messages, ACD Ring messages, Call Pickup
messages, and Answer messages. If the user wishes to view the Line Number/Call Timer and the
standard call information, they can press the flexible button to toggle between the name/number
and normal mode.
+By default, no button is assigned on telephones.
*A Flex Button must be programmed for this feature to operate. Refer to 
TabZe53;FlexBzrtton Programming
Codes.
,:y;.:
						

							:DIGITAL STATION OPERATION
Calling Station Tone Mode Option5-27
Calling Station Tone Mode Option
Enables a calling station to override a called station’s H or P intercom settings,
When placing a call to a station and Tone ringing is desired:
1Dial [6#] on the dial pad.
2Dial the 3-digit extension number,
orPress DSS button of desired station (call tone rings station).
Call Park
To place an outside call in park and consult with, page, or call an internal party:
While connected to an outside line:
1Press TRANS button. The caller is put on hold.
2Dial parking location (430 to 437). Confirmation tone is heard.
sIf you hear busy tone, press TRANS twice and dial another parking location.
Retrieving a Parked Call:
1Lift handset or press ON/OFF button.
2Press the [#] button.
3Dial parking location (430 to 437) where the call was parked.
Call Pick-Up
_-,,=.; : ;?
4-,_; ;- .’.2x?
Directed
A station can pick up a tone ringing intercom call, transferred, incoming or recalling outside line to a specific
unattended station. The call must be a tone ringing call:
1Dial the station number of the known ringing telephone. Receive ringback tone or call
announce tone depending on the intercom selector switch setting.
2Press the pre-programmed* PICK UP button to answer the call.
*A Flex Button must be programmed for this feature to operate. Refer to Table53:FZex Button Programming
Codes.
Conditions:
+:+User must have access to the specific outside line or a Loop button to do a directed call pick up.
STARPLUS Triad-S Product Description ManualIssue I - December 1998 
						

							 I  --...5-28DIGITAL STATION OPERATION
Call TransferGroup
When intercom tone ringing, transferred outside line ringing, recall ringing or initially ringing call is heard
at an unattended telephone:
1Lift handset or press ON/OFF button.
2Dial [#0] on the dial pad,
OfPress the pre-programmed* PICK UP button to connect to the calling party.
You must be in the some pick up group OS the ringing telephone to pick up
the call.
*A Flex Button must be programmed for this feature to operate. Refer to TabZe5-3:FZexButton Programming
Codes.
Conditions:
a+User must have access to the specific outside line or loop button to do a group call pick up.
Call Transfer
Outside lines can be transferred from one phone to another within the system. The transfer can be
screened (announced) or unscreened to an idle or busy station, ACD or UCD Group, or Hunt Group.
Screened Transfer
While connected to an outside line:
1Press DSS button where to transfer call (if programmed on your telephone),
orPress TRANS button and dial 3-digit station number.
2The called extension signals according to the intercom position.
3When that extension answers, announce the transfer.
4Hang up to complete transfer.
If Direct Transfer Mode is enabled in admin programming, the supervisedtronsfer is transferred directly to the key 
stution handset.
Issue 1 - December 1998STARPLUS Triad-S Product Description Monuol 
						

							 I- -.
.-. . .DIGITAL STATION OPERATION5-29
Camp-On
Answering a Screened Transfer
Your intercom signals according to the intercom position.
1Answer the intercom and receive the transfer notice.7”gi;22,Press the outside line button or loop button flashing on hold.
Transfer Search
When attempting to locate a party:
1Press a station button to signal the desired station.
If the party is not located:
21Press another station button to continue the search.
3When the called party answers, hang up to complete the transfer.
Unscreened Transfer
When the called extension begins to signal, hang up to transfer the call (Recall timer starts).
Camp-On
If you call a station that is busy and wish to alert them to your call:
1Press the CAMP-ON button. Called station receives one-burst of ringing. Wait for their
response.
2When called party answers, consult with them or hang up to transfer the call.
If a station is in DND, only the attendant can Camp On using the attendant
override feature. Cump-On or Override 
wi/l drop any internal callers to
which that station is talking.
Answering a Camp-On
If you are on a connected call, hear one burst of muted ringing, and your CAMP-ON button is flashing, you
have a call waiting.
To answer:
. . : .I-.- :..__.lf ’1.z.: -Press the CAMP-ON button. Any outside line you are connected to is placed on hold..s2:You may converse with the station placing the call.
:!Press flashing outside line button if a call is being transferred
S TARPLUS Triad-S Product Description ManualIssue I - December 1998 
						

							DIGITAL STATION OPERATIONCO Line Access
If you do not have a Camp-On button:
0Go on-hook with present call. Camp-On rings through,or
Place present call on hold, then go on-hook. Camp-On rings through.
CO Line Access
To access outside line:
1Press idle CO line button, Pool button,
or
Dial CO line group access code or LCR access code.
2Dial desired number for outside call.
3Lift handset to converse or use speakerphone.
CO Line Queuing
A station can queue only one line at a time. If you see that a particular outside line is busy and you wish to
be placed on a list waiting for that line to become available:
To Place a Queue:
1Press desired busy outside line button,
or
Pool button. (Busy tone is heard.)
2Press pre-programmed* LINE QUEUE button.
3Replace handset or press ON/OFF button.
To Answer a Queue:
If you hear ringing and an outside line of the line group or a Loop button you queued onto is rapidly
flashing:ILift handset or press ON/OFF button.
2Press flashing outside line button or Loop button to answer.
If your station has been programmed for Preferred Line Answer, you will
have the line automatically upon 
/if ting the handset.
Issue I- December 1998STARPLUS Triad-S Product Description Manual 
						

							DIGITAL STATION OPERATIONConference Combinations
Conditions:
9A Loop button or direct appearance of the queued line is required.
*A Flex Button must be programmed for this feature to operate. Refer to 
Table53;FZe.x Button Programming
Codes.
Conference Combinations
Only stations that have conference enabled can institute a conference,
oAdd-On Conference: Up to eight internal parties can engage in a conference, or seven internal
parties with one external party A maximum of five 
g-party conferences (five external parties
maximum) can be established.
oMulti-Line Conference: One internal station can engage in a conference with up to four outside
parties.
A maximum of eight parties can be included in a conference.
Establishing a Conference:
1Lift handset.
2Select intercom station or dial desired outside party.
3When called party answers, press the CONF button.
4Add next conference party by selecting another outside line or intercom station.
5If the next conference party is an outside line and a busy or wrong number is
encountered, press one of the conference parties on hold. This drops the busy or wrong
number party. Press the conference button again and repeat step 4.
6When party answers, press the CONF button twice.
7All parties are connected.
Exiting a Conference (Controller only).
There are three methods of exiting a conference:
1Press the ON/OFF button to ON, press the MUTE button, and replace the handset (to
monitor a conference).
Use the following method only if multi-line conference is in progress.
2Press HOLD button to place outside parties on hold. Hold timer starts. If one of the two
parties is internal, that party is dropped.
STARPLUS Triad-S Product Description Manualissue I- December 7998 
						

							5-32DIGITAL STATION OPERATIONDial By Name
3Press CONF and hang up or press the ON/OFF button to leave the other conference
parties still connected in an unsupervised conference. CONF button flashes and timer
starts. There is a warning tone before the other parties are dropped.
Re-entering a Conference:
When the controller re-enters the conference, the disconnect timer is reset.
1Lift handset to re-enter a monitored conference.
2To re-enter a conference placed on hold, repeat steps for establishing a conference.
3To re-enter an unsupervised conference, lift handset and press flashing CONF button.
The CONF button lights steady and confirmation tone is heard.
Terminating a Conference:
To terminate a conference, the conference initiator who is actively in the conference:
+Replaces handset or pushes ON/OFF button to OFF.
To terminate an unsupervised conference:
GPressing the flashing CONF button while on hook, all parties are dropped.
Dial By Name
The system lets station users dial extension numbers by entering the name of a person programmed for
that station. The system database allows entry of a name (alphanumeric) up to 24 characters for each
station. This programmed name can be used for dialing-by-name station users and displays on LCD
displays.
To dial a station user by name:
1Dial the Dial-By-Name code [6*] on the dial pad,
01Press the pre-programmed* DIAL-BY-NAME flex button.
Issue 1 - December 1998STARPLUS Triad-S Product Description Manual 
						

							DIGITAL STATION OPERATIONDirectory Dialing - Stations
2Dial person’s last name on the keypad. UseP@re5-2: Key Pad - Dial By Name below:
Figure 5-2: Key Pad - Dial By Name
+Example: searching for the name BROWN, press [Z] [7] [6] [9] [6].
0%When the system finds a unique numeric match to the name being dialed, the call is placed to the
station matching the name. The intercom call signals the station according to the H-P-T button. If
fewer than 8 digits are dialed, the numeric match is dialed after a 10 second interdigit time-out
occurs, or if 
[#] is pressed.
*A Flex Button must be programmed for this feature to operate. Refer to 
TaBZe5-j:FZex Button Programming
Codes.
Conditions:
+The system dials the station that matches the dialed name when a unique match is found. If multiple
names are located (found) after eight digits, the first one is dialed.
+Names are entered as part of the system attributes database. Numbers may be entered as part of a
name. To avoid conflicts, all names must have a unique numerical sequence.
Directory Dialing - Stations
Directory dialing lets station users obtain a directory of station users and automatically dial the extension
currently displayed. The Triad-S System provides locations for up to 200 names.
STARPLUS Triad-S Product Description Manualissue I - December 1998 
						

							5-34DIGITAL STATION OPERATION
Directory Dialing - Stations
Directory dialing also lets users program a name along with a speed dial bin for later locating a speed dial
number. When prompted, the system displays the name associated with a speed dial number on the LCD
display. When the desired name is shown, the user may have the system dial the number.
Directory dialing lets users associate a name with an entry in the local number/name translation table.
When prompted, the system display the name associated with the table on the LCD display. When the
desired name is shown, the user may have the system dial the number.
The Directory Dialing list may be programmed and maintained at the first assigned attendant station in one
of two ways. However this admin routine provides a means for maintaining the directory by the system
programmer either locally (at Station 100) or remotely, via modem access,
Directory dialing may also be used to transfer a call from one station to another.
To view the directory list:
1Dial the Directory List dial code [680] on the dial pad,
Ol-Press the pre-programmed* flex button programmed as a directory dialing button.
zPress a button on the key pad once, twice or three times to represent the letter of the
alphabet to begin viewing the list of names (i.e., pressing 2 produces the names
beginning with A. Pressing 2 again produces the names beginning with B. Pressing 2 a
third time produces the names beginning with C). The letters of the alphabet are
represented on the key pad as shown below in Figure 5-3: Key Pad - Directory Dialing.
Figure 5-3: Key Pad - Directory Dialing
Issue I- December 1998STARPLUS Triad-S Product Description Manual