Vodavi Starplus Triad S Description Manual

							DIGITAL STATION OPERATIONForward Override
Forward Override
This feature lets a user reach a busy station that is busy forward, no answer forward or all call forwarded.
This allows the calling station to call a forwarded station, OHVO, Executive Override, Monitor, Message Wait,
Camp On, or Call Back at that station rather than forwarding to the busy destination.
++Dial [ 5# XXX] on the dial pad where XXX is the desired station extension,
Group Listening
All digital key stations have a built-in speakerphone. Station users may use the speaker to monitor a call
while using the handset to converse with the outside party. This enables other people in the room to listen to
both parties in the conversation.
$4While conversing on the handset, press the ON/OFF button. Both parties can then be heard on the
digital station’s speaker. The speakerphone microphone is muted while the handset is off-hook.
To deactivate Group Listening while off-hook, press the ON/OFF button.
Conditions:
.;*While using the speakerphone, lifting the handset turns off the speakerphone. To activate group
listening, press the ON/OFF button (to ON) while the handset is off-hook.
+While in group listening mode, pressing the MUTE button causes the transmit from the handset to be
muted (the speakerphone microphone is already muted). However, the distant end is still heard over
the handset receiver and the station speaker.
+sIf full speakerphone operation is desired while in group listening mode, simply set the handset on-
hook.
QGroup listening is unavailable when the station is in headset mode.
+When placing the handset on-hook to full speakerphone operation, it is normal for a to hear a squeal
caused by audio feedback. To eliminate this noise, press MUTE prior to initiating speakerphone
operation.
oMust be enabled in Station Programming.
STARPLUS Triad-S Product Description ManualIssue I- December 7998 
						

							DIGITAL STATION OPERATIONHeadset Mode
Headset Mode
To activate Headset Mode:
+Dial [634] on the dial pad,or
Press pre-programmed* HEADSET MODE button. LED lights steadyWhile Headset mode is active, the ON/OFF button activates the headset
and disables speakerphone and intercom call announce operation at your
station.
NOTE: To install the headset, see the Installation Manual.
To deactivate Headset Mode:
*Dial [634] on the dial pad,
or
Press the pre-programmed* HEADSET MODE button. LED extinguishes.
Station must be programmed in database programming for headset oper-
ation before flex button can be programmed.
*A Flex Button must be programmed for this feature to operate. Refer to Table53: FlexButton Programming
Codes.
Hold - Exclusive
When a line is placed on Exclusive Hold, no other station in the system can retrieve the call. Exclusive Hold
may be programmed for activation when the Hold button is pressed once or twice. CO Lines, while in a
transfer hold, are always placed in an Exclusive Hold condition.
Hot Keypad Feature
This feature enables a station user to activate the telephone by dialing digits without going off hook.
issue I- December 1998STARPLUS Triad-S Product Description Manual 
						

							DIGITAL STATION OPERATIONICLID Unanswered Call Management Table
ICLID Unanswered Call Management Table
An Unanswered Call Management Table with 100 entry capacity for the Triad-S System is maintained in the
system. The calling number/name information pertaining to any unanswered call is placed in this table at
the time the system determines the call was abandoned.
This table may be accessed from any user station display phone so the unanswered calls may be reviewed and handled
by the end user. Any Attendant station(s) can delete a table entry, one entry at a time. Upon entry into the review
process, the functions available to a phone are:2. Review next item in table
entry.
MUTE3. Step to next table entry.
HOLD4. Delete this table entry.
(attendant only)
FLASH5. Exit table review function.
ON/OFF6. Step to previous table
entry.TRANSFER
7. Call Back.SPEED
Table 5-4: ICLID Unanswered Call Management
Conditions:
oTelco must activate Caller ID service.
+PAuto Attendant calls are considered answered.
STARPLUS Triad-S Product Description Manualissue 7 - December 7998 
						

							 I
5-48DIGITAL STATION OPERATIONIncoming CO Call Transfer
Incoming CO Call Transfer
This feature lets station users transfer a call that is currently ringing at their station without answering it.
This feature is unavailable to Single Line Telephone users.
While station is idle:
1Call rings in at idle station.
2Press the pre-programmed* INC CO XSFR flexible button,
Of
Dial the Incoming CO call transfer code 
[639] on the dial pad.
3Press a DSS, Group button or dial the 3-digit station number or group number. Call is
automatically transferred to that destination.
While on an internal/external call and an incoming or transferred CO call is ringing at your station:
1Place the current call on hold.
zPress the pre-programmed* INC CO XSFR flexible button,
orDial the Incoming CO call transfer code 
[639] on the dial pad.
3Press a DSS, Group button or dial the 3-digit station number or group number. Call is
automatically transferred to that destination. The incoming transferred CO call
receives Music-On-Hold during the transfer state.
4Station user can return to call placed on hold.
*AFlex Button must be programmed for this feature to operate. Refer to TabZe5-3:FZexButton Programming
Codes.
Conditions:
+Calls may be forwarded to any available station, ACD/UCD group, Hunt Group or VM Group.
+Destination station must have a direct appearance for that CO Line or Loop button, and not in DND,
or error tone is presented to the originator and the call remains ringing at his station.
+Attendant stations do not send ID digits.
oACD agents are not allowed to transfer ACD calls using this feature.
Intercom Buttons
This feature enables station users the ring a busy station via the intercom without using the Camp-On or
Executive Override features. This allows stations to place intercom calls on hold.
Issue I - December 1998STARPLUS Triad-S Product Description Manual 
						

							. .DIGITAL STATION OPERATIONIntercom Buttons5-49
To program a flexible button as an intercom button:
1Press the SPEED button twice.
2Press the desired flexible button to program.
3Dial [645] on the dial pad. Confirmation tone is heard. If an error was made during entry,
error tone is heard.
You place an intercom call to a busy station that has an intercom button:
1The calling station receives ringback tone instead of busy tone. The called station hears
muted or reminder ring and their intercom button LED starts flashing at the incoming CO
line rate. This indicates an incoming intercom call.
zThe called station can place the current CO call on hold by pressing the HOLD button,
OfPlace the current intercom call on hold by pressing the HOLD button. The intercom call is
placed on hold on the available intercom button.
3The called station then presses the flashing intercom button to answer the incoming
intercom call. Once the call is answered, the following message displays on the called
station LCD:
CALL FROM STA XXX
MMM DD YY
HH:MM:SS
Sta Xxx can be a programmed station name.
By default, no intercom buttons are assigned to key stations
Conditions:
oIf calls are ringing on intercom buttons and a Handsfree call is received, the Handsfree call is allowed
and the calls ringing continue with muted ringing.
QMultiple intercom path buttons can be assigned to a single station, however up to five internal parties
can be placed on hold per station. Music-On-Hold is provided to the intercom caller on hold.
+Once an intercom button is set up on the keyset, callers dialing that station will always receive
ringback tone as long as an available intercom button is idle. If all intercom buttons are in use, the
station may utilize the camp-on or executive override features to reach the station. Internal callers
are dropped after the camp-on is answered.
oThis feature can be programmed on any key station or DSS Console with an available flexible button.
If there is an available intercom button, the following actions cannot be performed: Executive
Override, ACD Supervisor Barge-In, OHVO, Camp-On or Override.
+A call ringing to a station on an intercom button rings muted or reminder ringing, depending on the
stations tone ringing cadence.
STARPLUS Triad-S Product Description Manual
Issue I- December 1998 
						

							5-50DIGITAL STATION OPERATIONintercom Calling
QUp to five internal parties can be placed on hold. No recall timers apply to Intercom buttons.
Internal callers can be placed and removed from hold when they appear on an Intercom button.
0%To utilize the capability of intercom buttons, busy forward cannot be active at the station.
“PA call ringing to a station on an intercom button and the DND button is pressed, returns DND tone
to the caller and the call is dropped.
*A Flex Button must be programmed for this feature to operate. Refer to 
TubZeS-3:FZexButton Progrumming
Codes.
Intercom Calling
Placing an Intercom Call:
1Press the DSS button of the party to be called (if programmed at your phone),
or
Dial the 3-digit extension number.
Dialing a number in the numbering plan activates the telephone automati-
cally.
2You hear ringing if the called station is in the T answering mode; or three bursts of tone
if called station is in the H or P position.
3Lift the handset or use the speakerphone after the three tone bursts stop.
4Hang up to end the call.
Answering an Intercom Call:
With your H-P-T button in the T mode (LED On), you hear repeated bursts of intercom tone ringing and the
HOLD button slow flashes.
1Lift the handset or press the ON/OFF button to answer,
orPress the H-P-T button to the H mode (No LED) to reply.
2Replace the handset to end the call.
In the P mode (LED flashes at 30 ipm), you hear three bursts of tone and one-way announcement, The
calling party cannot hear conversations in progress.
+Lift the handset or press the ON/OFF button to answer,
01
Press the H-P-T button to the H mode to reply
issue I- December 1998STARPLUS Triad-S Product Description Manual 
						

							DIGITAL STATION OPERATION
Intercom TransferIn the H mode (No LED), you hear two bursts of tone and an announcement, Reply handsfree or lift the handset
for privacy.
6zg2 Intercom Transfer‘2...=t. .
Intercom transfer without DSS buttons:
1Receive or make an intercom call.
2Press the TRANS button. Intercom dial tone is heard.
s Dial the station.
4When the second station answers, you are in a supervised transfer mode (first station is
staged for transfer).
5Hang up (stations 1 and 2 are connected).
Intercom transfer using DSS buttons:
1Receive or make an intercom call using a DSS button.
2Press the TRANS button. Intercom dial tone is heard.
sPress the DSS button where to transfer the call.
*1Hang up (stations 1 and 2 are connected).
Keyset Mode
This feature lets a station user determine the mode and baud rate of the optional CT1 Module connected to
their phone. This setting is stored in back-up memory in the event of a power outage or system reset.
At an idle station:
1Dial the Keyset Mode code [648] on the dial pad,
OrPress the pre-programmed* 
KEYSET MODE button. The display shows the following
information:
INACTIVE
MODE=% 
SAVE=HOLD BAUD=#
2Press [*] to scroll through the keyset modes. The available modes are: Inactive, PC
Phone, ATD Command, ATH Comm and CKTU.
sPress [#] to scroll through the baud rates. Available baud rates are: 1200, 2400, and
4800.
4Press the HOLD button to save the desired entries.
STARPLUS Triad-S Product Description ManualIssue I- December 1998 
						

							5-52DIGITAL STATION OPERATIONLast Number Redial (LNR)
When the telephone is set to the AT command mode, the following AT commands are supported:
+sATD: This is the modem dialing command. The telephone recognizes the ATD and accepts digits
after the command.
-eATH or ATHX: Where X = 0 or 1. This is the modem on hook/off hook command. ATH or ATHO
forces the telephone to the on hook state from it’s current state. ATHl forces the telephone to the
off hook state from it’s current state.
If the handset is off hook (/if ted), these commands are discarded and no
action is taken by the telephone.
+z+AT or ATW: Where X = 0 or 1. This is the modem reset/initialize command. Whenever these
commands are sent to the 
keyset, the keyset returns OK in ASCII format.
oCKTU: This mode is used when the optional Wanderer (cordless key telephone unit) is connected
to the station. Refer to the Wanderer User Guide for additional information.
Conditions:
9*The telephone must be in the AT command mode to process AT commands.
oAll CT1 information is still sent out the RS232 port in the AT command mode.
+These access codes are assigned to available flexible buttons for feature activation.
-z+The ATD command is always accepted by the telephone while it is in the AT command mode. ATHX
is accepted only if enabled.
+z+AT2 is always enabled if the station is in the AT command mode.
+ATD accepts W to indicate a pause command.
+ATH or ATHO causes an on hook event. ATHl must be specified to go off hook.
+z+Default mode is inactive.
*AFlex Button must be programmed for this feature to operate. Refer to Table53:FZexButton Programming
Codes.
Last Number Redial (LNR)
1Press the SPEED button.
2Press 
[#I, The last number dialed over an outside line is automatically redialed.
+The system automatically selects the original line used to place the call and redials the
number.Issue I- December 1998
STARPLUS Triad-S Product Description Manual 
						

							DIGITAL STATION OPERATIONLCD Display - Contrast
+If that line is busy, the system automatically selects another line from the same group and
redials the number.
+SIf no lines are available in the same group, the station receives busy tone and can queue for a
line.
9If the station user preselects a line before activating LNR, the preselection overrides the line that
was used originally.
LCD Display - Contrast
There are four contrast adjustments available to the user to adjust the LCD for different lighting levels, At idle
phone:
1Press volume bar up or down for desired effect.
Conditions:
+BGM must be inactive.
oHandset must be in cradle.
QON/OFF button must be set to OFF.
Least Cost Routing (LCR)
To place an outside call when LCR is enabled in the system:
1Dial [9] on the dial pad.
2Dial the desired telephone number.
3Wait for an answer. Lift handset or use the speakerphone to converse.
If all available lines are busy, remain off-hook for four seconds to automatically be queued onto LCR for an
available line, then hang up.
If an LCR Queue Callback is activated:
1When telephone is signaled, answer the call.
2Desired telephone number is automatically redialed.
Only one LCR Queue Call Back request may be initiated by a station. When
a second request is made, the 
first request is cancelled.
STARPLUS Triad-S Product Description Manualissue 1 - December 1998 
						

							5-54DIGITAL STATION OPERATIONMailbox Buttons
If an LCR Queue Callback is activated and you wish to cancel that callback request:IDial the LCR Queue Cancel code, 
[626] on the dial pad.
2Replace handset or press ON/OFF button.
Mailbox Buttons
This feature lets station users program specific mailbox index numbers onto flexible buttons at their station
or DSS Console. Users can then transfer internal/external callers to specific Voice Mail Groups or Mailbox
numbers. These Voice Mail Groups or Mailbox numbers are programmed in admin programming. Up to
255 mailbox buttons per system are allowed.
To program a flexible button for a mailbox button at a station:
1Press the SPEED button twice.
2Press the desired flexible button to program.
3Dial [644] on the dial pad followed by the 3-digit VM Index number (001-255).
Confirmation tone is heard. If an error was made during entry, error tone is heard.
To use your mailbox button while on an internal/external call:
+z+The called station presses the Mailbox flexible button and goes on-hook. The call is then transferred
to the VM port by the telephone system.
By default, no mailbox buttons are assigned to key stations.
Conditions:
GThis feature can be programmed on any key station or DSS Console with an available flexible
button. If a station is an 
OHVO, Camp-on or Executive Override initiator, they may not use the
mailbox button feature.
-+Stations engaged in a conference cannot use this feature.
*:.If no station(s) are programmed in the Voice Mail Group, the user receives error tone.
+Mailbox buttons interact with the station VMID feature as follows:
- VM transfer with ID (manually enter digits) = No station VMID.
- VM transfer with ID (press DSS button) = Use station VMID.
- Mailbox button feature = No station VMID.
*A Flex Button must be programmed for this feature to operate. Refer to Table53;FlexButton Programming
Codes.
i... >.