Vodavi Starplus Triad S Description Manual
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Product Description Manual Issue 1December 1998 Part Number: 5050-11
LIFE SUPPORT APPLICATIONS POLICY VODAVI Communications Systems products are not authorized for and should not be used within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accor- dance with instructions provided can be reasonably expected to result in significant personal injury or death. VODAVI Communications Systems warranty is limited to replacement of defective components and does not cover injury to persons or property or other consequentialdamages. Copyright 0 1998 VODAVI Communications Systems, Inc. All Rights ReservedThis material is copyrighted by VODAVI Communications Systems. Any unauthorized repro- ductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of the Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.). VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases. STARPLUV is a Registered trademark of VODAVI Communications Systems, Inc. Triad-9’” is a Registered trademark of VODAVI Communications Systems, Inc.
1 INTRODUCTIONPURPOSE..............................................................................................................................l-l REGULATORY INFORMATION (U.S.A.) ..................................................................................l-l Telephone Company Notification...................................................................................l-l Incidence of Harm.........................................................................................................l-l Changes in Service.........................................................................................................1-2 Maintenance Limitations...............................................................................................l-2 Hearing Aid Compatibility..............................................................................................l-2 UL/CSA Safety Compliance.............................................................................................l-2 Notice of Compliance.....................................................................................................l-2 Toll Fraud and DISA Disclaimer...........................................................................................l-32 KEY STATION FEATURES Account Codes......................................................................................................................2-l Account Codes - Forced........................................................................................................2-l Account Codes - Traveling COS (Verified).............................................................................2-l Answering Machine Emulation.............................................................................................2-l Attendant Assignment ........................................................................................................... 2-2 Attendant Recall....................................................................................................................2-2 Automatic Call Back Timer...................................................................................................2-2 Automatic Call Distribution (ACD)........................................................................................ 2-2 Agent Positions.............................................................................................................. 2-2 Alternate ACD Group Assignments................................................................................. 2-3 ACD Group Member Status............................................................................................ 2-3 Guaranteed Message Announcement............................................................................. 2-3 Incoming CO Direct Ringing.........................................................................................,2-4 No-Answer Recall Timer ................................................................................................. 2-4 No-Answer Retry Timer ................................................................................................. .2-4 Overflow Station Assignments........................................................................................2-4 Overflow Station Forwarding.......................................................................................... 2-4 PC/ACD Interface Trace.................................................................................................. 2-5 Recorded Announcements (RAN).................................................................................. 2-5 Supervisor/Agent Calls in Queue Status Display.............................................................2-6 Wrap-Up Timer Per ACD Group ..................................................................................... 2-7 Automatic Line Access.......................................................................................................... 2-7 Automatic Night Service........................................................................................................ 2-7 STARPLUS Triad-S Product Description Manual
iiAutomatic Pause Insertion With Speed Dial......................................................................... 2-7 Automatic Privacy.................................................................................................................2-7 Automatic Selection..............................................................................................................2-8 Background Music................................................................................................................2-8 Battery Back-Up (Memory)..................................................................................................2-8 Busy Lamp Field (BLF)........................................................................................................2-8 Call Announce - Privacy....................................................................................................... 2-8 Call Back ..............................................................................................................................2-8 Call Cost Display Feature...................................................................................................... 2-8 Call Coverage Feature ...........................................................................................................2-9 Call Forward - Preset............................................................................................................2-9 Preset Call Forward - ACD Groups................................................................................2-10 Preset Call Forward - Hunt Groups...............................................................................2-10 Preset Call Forward - Off-Net........................................................................................ 2-10 Preset Call Forward - Per CO Line ................................................................................ 2-10 Preset Call Forward - Stations....................................................................................... 2-11 Preset Call Forward - UCD Groups ................................................................................ 2-11 Preset Call Forward - VM Groups .................................................................................. 2-11 Call Forward: Station............................................................................................................ 2-11 Call Forward - Ab Calls................................................................................................. 2-11 Call Forward - Busy......................................................................................................2-11 Call Forward - Busy/No Answer .................................................................................... 2-11 Call Forward - Follow-Me..............................................................................................2-12 Call Forward - No Answer ............................................................................................. 2-12 Call Forward - Off-Net ................................................................................................... 2-12 Call Park ...............................................................................................................................2-12 Call Pick-Up ..........................................................................................................................2-12 ACD/LJCD Groups...........................................................................................................2-12 Directed.........................................................................................................................2-13 Group ............................................................................................................................2-13 Station........................................................................................................................... 2-13 Call Transfer.........................................................................................................................2-13 Calling Station Tone Mode Option........................................................................................ 2-13 Camp-on.............................................................................................................................. 2-14 Camp-on Recall.................................................................................................................... 2-14 Centrex Compatibility...........................................................................................................2-14 Flex Button Programming............................................................................................. 2-14 Off-Hook Preference...................................................................................................... 2-14 Issue 1 - December 1998STARPLUS Triad-S ProductDescriptionManual
ii1 Private Line Appearance...............................................................................................,2-14 Programmable Flash Timer........................................................................................... 2-15 Programming S, #, and Hook-Flashes into Speed Dial..................................................2-15 Centrex/PBX Transfer........................................................................................................... 2-15 Class Of Service (COS) Station .............................................................................................. 2-15 CO Line - Access ................................................................................................................... 2-15 CO Line - Class Of Service (COS) ..........................................................................................2-16 CO Line - Control (Contact).................................................................................................. 2-16 CO Line - Distinctive Ring..................................................................................................... 2-16 CO Line - Groups .................................................................................................................. 2-16 CO Line - Identification......................................................................................................... 2-16 CO Line - Incoming Ringing Assignment.............................................................................. 2-17 CO Line - Loop Button.......................................................................................................... 2-17 CO Line - Loop Supervision.................................................................................................. 2-18 CO Line - Pool Button Operation.......................................................................................... 2-18 CO Line - Queuing................................................................................................................ 2-18 CO Line - Ringing Options.................................................................................................... 2-18 CO Ring Detect ...................................................................................................................... 2-18 Conference............................................................................................................................2-19 Multi-Party Conference..................................................................................................2-19 Unsupervised Conference..............................................................................................2-19 Conference Enable/Disable............................................................................................2-15) Database Printout (Dump)...................................................................................................2-19 Database Upload/Download..................................................................................................2-19 Class Of Service (COS) Day/night .......................................................................................... 2-20 Dial By Name........................................................................................................................ 2-20 Dial Pulse Sending................................................................................................................ 2-20 Dialing Privileges.................................................................................................................. 2-21 Direct Inward System Access (DISA) ..................................................................................... 2-23 Group Access ................................................................................................................. 2-23 DISA Call Forwarding..................................................................................................... 2-23 Programmable Access............................................;....................................................... 2-23 Station Access ................................................................................................................ 2-23 Trunk-to-Trunk............................................................................................................. 2-23 Direct Station Selection (DDS)............................................................................................. 2-24 Direct Transfer Mode............................................................................................................2-24 Directory Dialing...................................................................................................................2-24 Disable Outgoing CO Line Access .......................................................................................... 2-24 STARPLUS Triad-S Product Description Manuallssoe I- December 1998
iv Distinctive Ringing (User Selectable).................................................................................... 2-24 DO Not Disturb (DND) .......................................................................................................... 2-25 One-Time Do Not Disturb.............................................................................................. 2-25 DTMF Sending ......................................................................................................................2-25 End-to-End Signaling............................................................................................................ 2-25 Executive Override................................................................................................................2-25 Executive/Secretary Pairing..................................................................................................2-26 External Night Ringing.......................................................................................................... 2-26 Flash.....................................................................................................................................2-26 Flash On Intercom............................................................................................................... 2-26 Flash Rates (Programmable)............................................................................................... 2-27 Flexible Button Assignment.................................................................................................. 2-27 Forced Least Cost Routing (LCR).......................................................................................... 2-30 Forward Override ...........................................................................................................2-30 Group Listening ....................................................................................................................2-30 Headset Compatibility...........................................................................................................2-30 Headset Mode .......................................................................................................................2-30 Hearing Aid Compatible........................................................................................................2-31 Hold - Exclusive....................................................................................................................2-31 Hold - Preference.................................................................................................................2-31 Hold - Recall.........................................................................................................................2-31 Hold - System.......................................................................................................................2-31 Hot Keypad Feature ..............................................................................................................2-31 Hot Line/Ring Down............................................................................................................. 2-31 Hunt Groups.........................................................................................................................2-32 Chaining........................................................................................................................ 2-32 Pilot Hunting.................................................................................................................2-32 Station Hunting............................................................................................................. 2-32 ICLID/Caller ID Features......................................................................................................2-32 Caller-Entered ICLIDDigits........................................................................................... 2-33 Caller ID Name/Number Option....................................................................................2-33 Calling Number/Name Display......................................................................................2-33 Incoming Number/Name for SMDR Records.................................................................2-33 Unanswered Call Management Table............................................................................. 2-34 Idle Speaker Mode ................................................................................................................2-34 Incoming CO Call Transfer................................................................................................... 2-34 Intercom Button(S) ..............................................................................................................2-34 Intercom Calling...................................................................................................................2-35Issue I- December 1998 STARPLUS Triad-S Product Description Manual
VIntercom Signaling Select..................................................................................................... 2-35 Inter-Digit Timeout...............................................................................................................2-35 Keyset Mode (Digital KTU Only)............................................................................................2-36 Keyset Self Test.....................................................................................................................2-36 Last Number Redial (LNR) ...................................................................................................2-36 LCD Interactive Display ........................................................................................................,2-36 Least Cost Routing (LCR) ......................................................................................................2-36 3-Digit Table ..................................................................................................................2-36 6-Digit Table (Office Codes) ...........................................................................................2-37 Daily Start Time Tables..................................................................................................2-37 Default LCR Database....................................................................................................2-37 Exception Tables............................................................................................................2-37 Insert/Delete Tables.......................................................................................................2-37 LCR Routing for Toll Information..................................................................................2-37 Route List Tables...........................................................................................................2-38 Weekly Time Tables.......................................................................................................2-38 Local Number/Name Translation Table................................................................................2-38 Mailbox Button(S)................................................................................................................2-38 Meet Me Page........................................................................................................................2-39 Message Waiting....................................................................................................................2-39 Message Waiting Reminder Tone..........................................................................................2-39 Music-On-Hold.....................................................................................................................2-39 Mute Key...............................................................................................................................2-39 Name In Display...................................................................................................................2-39 Name/Number Display At Idle..............................................................................................Z-40 Night Service Feature............................................................................................................Z-40 Night Service Mode............................................................................................................... Z-40 Automatic Night Mode Operation...................................................................................Z-40 External Night Ringing...................................................................................................Z-40 Manual Operation..........................................................................................................Z-40 Night Class of Service (COS)..........................................................................................Z-40 Night Ringing Assignments............................................................................................ 2-41 Universal Night Answer (UNA) .......................................................................................2-41 Weekly Night Mode Schedule ......................................................................................... 2-41 Off-Hook Preference............................................................................................................. 2-41 Auto Feature Access....................................................................................................... 2-41 Auto Line Access ........................................................................................................... ,2-41 Hot Line/Ring Down...................................................................................................... 2-41 STARPLUS Triad-S Product Description Manual Issue I- December 1998
vi Intercom Access............................................................................................................2-42 User Programmable Preference....................................................................................2-42 Off-Hook Signaling...............................................................................................................2-42 Off-Hook Voice Over (OHVO)................................................................................................ 2-42 On-Hook Dialing...................................................................................................................2-43 Online Programming............................................................................................................2-43 One-Touch Recording...........................................................................................................2-43 Page/Relay Control...............................................................................................................2-43 Paging...................................................................................................................................2-43 Access Restriction.......................................................................................................... 2-43 External.........................................................................................................................2-43 Internal .........................................................................................................................2-44 Park Personal.......................................................................................................................2-44 Pause Timer.........................................................................................................................2-44 PBX Dialing Codes ................................................................................................................2-44 Personalized Messages.........................................................................................................2-44 Custom..........................................................................................................................2-45 Date and Time Entry to Personalized Message(s).........................................................2-45 Personalized Message Code on a Flex Key..................................................................... 2-45 Scrollable Canned Messages.......................................................................................... 2-46 Preferred Line Answer..........................................................................................................2-46 Privacy Release.....................................................................................................................2-46 Per CO Line Option ........................................................................................................2-47 Per Station Option.........................................................................................................2-47 Private Line..........................................................................................................................2-47 Pulse-to-Tone Switchover.....................................................................................................2-47 Range Programming.............................................................................................................2-47 Remote Administration........................................................................................................2-48 Database Upload/Download...........................................................................................2-48 Remote System Monitor And Maintenance...........................................................................2-48 Maintenance..................................................................................................................2-48 Monitor ..........................................................................................................................2-48 Repeat Redial........................................................................................................................2-49 Save Number Redial (SNR)...................................................................................................2-49 Single Line Telephone (SLT) Compatibility.......................................................................... 2-49 Speakerphone......................................................................................................................2-49 Speed Bins/Chaining............................................................................................................2-50 Speed Dial - Flash.................................................................................................................2-50 ,. :.- -- -,., Issue 1 - December 1998STARPLUS Triad-S Product Description Manual