Vodavi Starplus Triad S Description Manual

							KEY STATION FEATURESPersonalized Messages2-45
00 = Clears Messages
01 = ON VACATION
02 = RETURN AM
03 = RETURN PM04 = RETURN TOMORROW
05 = RETURN NEXT WEEK
06 = ON TRIP07 
= IN MEETING
08 = AT HOME
09 = ON BREAK
10 = AT LUNCH
Custom
This feature allows the system administrator to enter up to ten custom messages for use by station users of
the system. These messages may be specified and customized by the customer on a system-wide basis,
Date and Time Entry to Personalized Message(s)
This feature allows the station users to activate certain messages that allow the user to enter a specific time or
a date of return. These messages display on calling stations to alert them of 
the desired party’s return time or
date.
11 = ON VACATION UNTIL: 
MM/DD
12 = RETURN: HH:MM xm or MM/DD
13 = ON TRIP UNTIL: MM/DD
14 = MEETING UNTIL: HH:MM xm
15 = AT HOME UNTIL: HH:MM xm
16 = ON BREAK UNTIL: HH:MM xm
17 = AT LUNCH UNTIL: HH:MM xm
,.?::.
c
Personalized Message Code on a Flex Key.‘_ .::.. 2’:::-:T y-This feature allows a key station user to program the personalized message code [633#] onto a flex button,
This speeds access of the pre-selected messages.
STARPLUS Triad-S Product Description Manual
Issue 7 - December 1998 
						

							: ;.:2-46
KEY STATION FEATURES
Preferred Line Answer
Scrollable Canned Messages
This feature allows the user to use a single digit [#I or [*I to scroll through the canned messages and
select one. When the desired message is displayed, pressing the hold button places that message on the
station LCD. This feature operates when the phone is in the idle mode only. This feature cannot be activated
if the station is in the Call Forward or DND mode(s). This feature is not available to attendant stations. The
messages is scrolled in the following order:
Q Clears Message
o AT HOME
+ AT LUNCH
+ IN MEETING
+ ON BREAK
+ ONTRIP
Q ON VACATION
+ RETURN AM
+z+ RETURN EM.
+RETURN NEXT WEEK
+ RETURN TOMORROW
Preferred Line Answer
A station with Preferred Line Answer can answer any assigned outside, transferred, or recalling line, or
queue callbacks by lifting the handset or pressing the ON/OFF button. The station MUST be physically
ringing, to function properly.
Privacy Release
Privacy is insured on all communications in the system. If desired, the customer may elect to disable the
Automatic Privacy feature, thus allowing up to three other stations to join in on an existing CO Line
conversations.Disabling of the privacy feature may be limited by federal, state or local
law, so check the relevant laws in your area before disabling privacy.
Issue 1 - December 1998STARPLUS Triad-S Product Description Manual 
						

							KEY STATION FEATURESPrivate Line2-47
Per CO Line Option
This feature allows programming of each CO line individually for privacy. This feature is useful for
maintaining security on such lines as Data lines, Private lines, or special circuits requiring privacy. If privacy
is disabled on a CO line then, while in use, another station may enter the conversation simply by pressing the
CO line button, A programmable warning tone is presented to all parties prior to actual cut-thru. The station
attempting to enter the conversation must also have privacy disabled.
Per Station Option
Each station may be programmed to give the station the capability to join an existing conversation simply by
pressing the CO line button that is in use. A programmable warning tone is presented to all parties when the
station enters the conversation. The CO line must also have privacy disabled to allow the cut-through.
Privacy per station on SLT type stations allows/denies camp-on to the SLT. This is useful for data
applications.
Private Line
Private line programming allows certain lines to ring at a specific station only. When placed on Hold, these
lines are active at the programmed station only. A private line can be transferred to other stations, provided
the station receiving the call has a loop button or direct appearance of that CO line.
Pulse-to-Tone Switchover
When commanded, the system changes the signaling on an outside line from dial pulse to DTMF (tone),
allowing the use of common carriers behind a dial pulse outside line. This can be done manually when
dialing, or can be stored within a speed dial number.
Range Programming
The Triad-S system allow for range programming when programming CO lines and Stations. Range
programming allows you to program all parameters alike for the entire range or you can change or modify a
few items for all members in the range.
STARPLUS Triad-S Product Description Manualissue I- December 1998 
						

							2-48KEY STATION FEATURESRemote Administration
Remote Administration
The Remote Administration feature allows authorized personnel to access the administration programming
via a terminal device (portable terminal device or personal computer with communications software
package).
The feature permits the review and entry of the customer database in the same manner as via the digital
terminal at 
ADMIN Station 100. The terminal device can be connected directly to the RS-23X connector on
the Miscellaneous Service Unit 
(MISLJ) on the Triad-S system, or can be accessed by a telephone modem
linking the 
RS-23X connector (via a CO line) to a remote location. When entering the system remotely via
a terminal device, access to the On-Board 9600 baud modem is accomplished by accessing Port 
499 either
through a direct ringing assignment or through DISA or by being transferred to Port 
499 by any internal
station.
Database Upload/Download
Database Upload/Download provides a maintenance facility which is added to the Remote Administration
routine. This routine permits downloading of the database to a PC, when a software change is made or
when the system must be initialized and reprogrammed. Additionally, the routine facilitates the
programming of a database on an in-house system which can be downloaded to a PC and then uploaded to
a system in the field. After the system maintenance is completed, the file saved in the PC can then be
uploaded to the system.
Remote System Monitor And Maintenance
Maintenance
The Remote Maintenance feature allows the Interconnects’ technical staff to review the system
configuration data and individual card slot configuration data. This can be done on-site using a data
terminal or remotely using a modem to access a remote data terminal. When entering the system remotely
via a terminal device, access to the optional 
9600 baud modem is accomplished by accessing Port 499
either through a direct ringing assignment or through DISA or by being transferred to Port 499 by any
internal station.
Monitor
The Remote Monitor feature provides remote access to the installed system for diagnostic purposes, These
capabilities benefit Service personnel enabling them to support the end user remotely. Different levels ofIssue I- December 1998
STARPLUS Triad-S Product Description Manual 
						

							KEY STATION FEATURESRepeat Redial
access, via password, allows authorized personnel to trace, monitor and up-load critical information directly
from the Triad-S system. This provides a more accurate means of acquiring system information that leads to
a quick resolution of problems that may occur. This is all done without interfering with ongoing call
b,
__ .--c::‘-
processing or normal system operation, and in many cases may be performed without a site visit,-_- .:..;’:;. 5--Capabilities allowed and reserved for this High level troubleshooting additionally are:
$0 Monitor Mode
+:bEnable and Disable Event Trace
oDump Trace Buffer (Up-Load)
Repeat Redial
The feature allows a digital key station to press a flexible button or dial a code and redial a busy or no-answer
number at specific intervals. The user is signaled via a queue callback indication. The Repeat Redial flexible
button flashes at the callback rate of 120 ipm for 15 seconds. If the station doesn’t answer within the 15
seconds, the callback is canceled. The system retains the last call the user made. If the station is busy on an
internal/external call when the Repeat Redial queue callback occurs, the callback does not occur until the
user goes on-hook. The user must enter a Redial timer value when invoking this feature. This value is from
006-999 which represents seconds. A 2-minute interval would be entered as 120. Default value is 1 minute
(60).
Save Number Redial (SNR)
Any number dialed on an outside line can be saved permanently and used at any time. This number is saved
until a new number is stored.
Single Line Telephone (SLT) Compatibility
The Triad-S system support industry standard 2500 Type (DTMF) single line instruments. When the CO
Line/Single Line Interface Board (CSIB) is installed in the Triad-ST”’ system up to 24 single line telephones
can be supported.
Both Enhanced and Executive Digital Terminals are equipped with a speakerphone. However, the
speakerphone can be programmed to work in one of three ways:
STARPLUS Triad-S Product Description ManualIssue I- December 1998 
						

							:
2-50KEY STATION FEATURESSpeed Bins/Chaining
oNormal speakerphone operation.
+Disabled for outgoing and incoming CO calls but handsfree on intercom allowed.
+sHeadset operation allowed.
Speed Bins/Chaining
Speed dial bins may be chained together by simply pressing one speed bin, then another and another as
required. This is helpful for accessing Long Distance carriers or banking services when account codes may
be required.
Speed Dial - Flash
A flash can be programmed within a speed dial number. When this is done, a pause is automatically
inserted before the remaining speed dial digits are sent.
Speed Dial - Station
Each station user can program up to 20 frequently dialed numbers of up to 24-digits in length. Pauses,
flash commands, pulse-to-tone switchover, and NO-DISPLAY characters take up digit spaces. There are a
total of 2000 speed locations in the Triad-S system for dividing among all telephones.
Numbers are dialed by use of the SPEED button and a two-digit code. This feature can additionally be
assigned to any of the buttons in the flexible button field on each 
keyset for one-button activation,
Speed Dial - System
Up to 80 commonly dialed numbers can be programmed into System Speed Dial for use by stations allowed
this feature. These numbers can be up to 24-digits including pauses, flash commands, pulse-to-tone
switchover, and no-display characters. The last 40 numbers are not monitored by toll restriction.
Station ID Lock
This feature provides a means for the installer/programmer to lock the station Id of all stations in the
system. Once locked, attempts to plug unlike devices (Le., a DSS into a 24-button port) results in the device
not working.
Issue 7 - December 1998STARPLUS Triad-S Product Description Manual 
						

							KEY STATION FEATURESStation Message Detail Recording (SMDR)
This feature is designed to prevent the loss of station programming that results when a different station type
is plugged into a port already designated as another station type.
‘T;=---Station Message Detail Recording (SMDR)
The Triad-S system provides details on both incoming and outgoing calls. This feature is programmable to
allow recording of all calls or just outgoing long distance calls. The system tracks calls by outside line,
number dialed, time-of-day, date, station that placed the call and duration of call. Account codes may also be
entered and recorded. The optional MISU is required.
Station Relocation Feature
The Station Relocation feature provides a means to allow a user to unplug their station and plug it in at
another location. Then by dialing a code followed by the old station number, all station attributes, including
extension number, button mapping, speed dial, and class of service are transferred to the new location.
/f a station is assigned to a specific port and that station user unplugs their
station and plugs it in at another location, the database administration
programming is updated to reflect the new port change. Station lock may
prevent this feature from working correct/y.
Text Messaging (Silent Response)
This feature allows a station user to use text messages to respond to a caller that has either Camped-On or
has used the Off-Hook Voice Over (OHVO) feature to alert a busy station of a waiting call or message. The
camped-on station may respond to the caller via the personalized, custom, and response text (LCD)
messages. The text messages appear on the calling party LCD display. The calling (originating) station and
receiving station MUST be a digital terminal. The receiving station MUST also be programmed to allow OHVO
calls.
Toll Restriction (Table Driven)
The system provides a flexible means of providing toll restriction to internal stations of the Triad-S system.
Each station is assigned a Class of Service for day mode operation and one for night mode operation these
station 
COS’s work in conjunction with a CO line Class of Service to allow for customized toll restriction. Two
Allow and Deny tables along with four special tables afford the system administrator to devise a variety of
complex toll restriction or dialing privilege schemes.
STARPLUS Triad-S Product Description ManualIssue I- December 1998 
						

							.:KEY STATION FEATURES
Transfer Recall
Canned Toll Restriction
The system provides an easy means of applying the most common form of toll restriction where 1 + and
0+ along with 
976, 555, and 411 type of calls are denied and l-800, 1-888, 911, l-911, and 1-611 type of
calls are allowed. This canned toll restriction is applied through the use of a single pre-built Class-of-Service
and can be assigned to stations using range programming.
Transfer Recall
Screened and unscreened transfers recalls the initiating party if unanswered for a programmable length of
time, and then if unanswered, recalls the attendant.
Uniform Call Distribution (UCD)
Eight Uniform Call Distribution (UCD) groups can be programmed, each containing up to eight three-digit
station numbers. Each group is assigned a pilot number. When this number is dialed, the first available
agent in that group is rung. Calls are routed to the station that has been on-hook for the longest period of
time.
Agent Queue Status Display
The Agent Queue Status feature provides a means for an agent and UCD supervisor to view the status of
their UCD group. This display is an idle state display and prompts a supervisor that Agents in a group are
having problems answering all their calls. The display tells the agent and his supervisor how many calls are
in queue, how many agents are available or logged into the group, and the length of time in minutes that
the oldest call has been in queue. The agent receives the calls in queue display whenever there is a call in
queue.
There are two methods of viewing UCD Group call queue status,
1In-service UCD agents and the assigned overflow station sees the quantity of calls in
queue on the LCD of their station for the UCD group of which they are a member. If
every member of a UCD group is busy and calls are in queue, the Supervisor/Agent
Queue Status display is seen at all UCD members of that group.
._... -.-_
If a UC0 member is token out of the group (Le.. DND, All Call Forward,
Unavailable. etc.) they do not receive calls in queue information.
issue 1 - December 1998STARPLUS Triad-S Product Description Manual 
						

							. . .KEY STATION FEATURES
Uniform Call Distribution (UCD)2-53
2Any station not assigned in a UCD group can view the number of calls in queue for any
given UCD Group. To view the number of calls in queue the station user dials the Calls In
Queue code (or presses a programmed FLEX button with this code) then enters the UCD
group desired. The LCD displays, on a real time basis, the number of calls in queue for
that group.
Alternate UCD Group Assignments
An alternate UCD group can be programmed so that if stations in one group are busy, the alternate group is
checked for an available station.
Auto Wrap-Up with Timer
After completion of a UCD call (on-hook) the agent is not subjected to another UCD call for the duration of
the Auto Wrap-Up Timer (regardless of the number of calls in queue), allowing the agent to finish call related
work or access other facilities. This allows agents to remove themselves from the group (i.e., DND,
Unavailable, Call Forward or originate another call). The Auto Wrap-Up Timer is programmed as part of the
UCD database. (System-wide)
Available/Unavailable Mode
Stations programmed into a UCD group may log off and on to their assigned UCD group by dialing an
Available/Unavailable code. When an agent is in the Available mode that agent receives UCD calls in the
normal manner. When an agent is in the Unavailable mode that agent no longer receives UCD type calls,
however may receive non-UCD calls. Agents that have logged off by going Unavailable receives a visual
reminder that they are logged off with a flashing LED and or a LCD display message.
Incoming CO Direct Ringing
CO Lines can be programmed to ring directly into a UCD group. When all agents are busy and RAN is enabled,
the system answers the caller and present the 1st RAN announcement automatically.No-Answer Recall Timer
If a call routed to a station via UCD is not answered by the UCD Agent/Station before the No-Answer Recall
. . -. j,;r :=“-1 -::-’=_;jrtimer expires, the call is returned to UCD Queue with the highest priority. Additionally, the station that failed
to answer the ringing UCD call is placed into an Out-Of-Service 
(00s) state.
STARPLUS Triad-S Product Description ManualIssue I- December 1998 
						

							 I
2-54KEY STATION FEATURESUniversal Day/Night Answer (UDAIUNA)
No-Answer Retry Timer
When the No-Answer Recall timer expires, a station that failed to answer the ringing UCD call is placed into
an out-of-service 
(00s) state. The station that was taken out-of-service (00s) is placed back in service if the
agent hits his available flex button or dials the available flex code. Additionally, the agent is placed back in
service if the No-Answer Retry timer expires. If the agent does not answer his next UCD call, he is again
taken out-of-service. This cycle continues until the station answers calls, logs out, or goes unavailable.
Overflow Station Forwarding Assignments
An overflow station may be assigned to route callers in queue to a designated station after a specified time.
The overflow station may not be one of the UCD group stations.
This feature allows UCD calls reaching the UCD Overflow Station to call forward to another station. This is
allowed or denied on a system-wide basis. Once enabled in programming, a UCD Overflow station can
Busy/No-Answer forward to Voice Mail Groups, Hunt Groups and stations. If the UCD Overflow station is
busy or does not answer before the no-answer call timer expires, the UCD call forwards to Voice Mail.
Recorded Announcements (RAN)
Recorded announcement devices can be assigned to provide up to eight different messages, if all stations in
a UCD group are busy. The eight messages are available to all eight UCD groups in different configurations.
A RAN table can be the answer port for unanswered incoming calls to a UCD group, while another table can
provide the secondary message. Each RAN device can provide an announcement to one caller at a time.
Subsequent callers is queued onto the message on a first-in basis.
Universal Day/Night Answer (UDA/UNA)
Incoming CO lines can be programmed for Universal Day Answer (UDA) or Universal Night Answer (UNA).
UDA/UNA assigned CO lines can also signal over the external page port(s). External Day ringing is
programmed on a system-wide basis in admin programming. Stations which do not have access to a line
during the day can answer that line while the System is in the Night Mode by dialing a UNA code. In order to
utilize this feature, a Loop button or an appearance of the trunk must be present on the station.
Voice Mail Groups (VM)
The Voice Mail feature automatically handles unanswered calls. Stations may forward calls to a voice mail
group (for leaving mail) or may call the voice mail group directly (to retrieve mail) with no assistance from
Issue 1 - December 1998STARPLUS Triad-S Product Description Manual