Vodavi Starplus Triad S Description Manual

							.,.
ICLID Route Programming
ICLID Ringing Assignments4. Delete this table entry.
5. Exit table review function.
6. Step to previous table entry.
7. Call BackFLASH
ON/OFF
TRANSFERSPEED
ICLID Ringing Assignments
Programming Steps
If ICLID Ringing Assignments must be assigned or changed:
iPress FLASH and dial [43]. The following message is shown on the display phone:
ROUTE 000 XXXY
c.Where:
000 = Route Number (000-252)
XXX = Ringing Destination
Y = Ringing Type
2Press the RING ASSIGNMENT flexible button (FLASH 43, button #l). LED #I is lit
indicating Route 000 is ready for programming.
sEnter the 3-digit destination (XXX) and the l-digit ring type (Y) followed by HOLD. A
confirmation tone is heard and the display updates.
Valid 3-Digit Destinations (XXX) are:
[020-0991 = System Speed Bins 20-99, for Off-Net ringing.
[IOO-1311 =Triad-S Extension Numbers
[440-447]= Voice Mail Groups 1-8
[450-457]= Hunt Groups l-8
[499] = Direct Ringing to modem
[550-565]= ACD Groups 1-16
[550-557]= ACD Groups l-8
Valid Ring Types (Y) are:[0] = No Ring; unassigned; or to delete a station
[I] = Day Ring [D]
STARPLUS Triad-S System Programming ManualIssue I- December 1998 
						

							ICLID Route Programming
ICLID Ringing Assignments
[2] = Night Ring [N]
[3] = Day/Night Ring [DN]
[4] = Special Only [S]
[5] = Day/Special [DS]
[6] = Night/Special [NS]
[7] = All Modes [Day/Night/Special [A]
I
Description
ICLID Ringing Assignments let you change the ring assignment based on the incoming number received.
This feature permits you to select from 252 ringing routes for each entry in the name to number translation
table and DID table. For example, this feature could be used to re-route selected customers to a specific
ACD or UCD group and bypass the general attendant. The Direct Inward Dialing (DID) feature permits 
one-
way direct inward dialing access to stations on specific DID lines from the public telephone network,
without going through an attendant answering position. DID capabilities refer to incoming calls only.
The system accepts 2-7 digits from the Central Office. This lets the number and name field of the LCD
display on a DID call be presented to the ICLID port. Calls are identified in the SMDR field as answered (I)
or Unanswered (U) followed by the DID number. At least one DTMF receiver must be installed.
RINGINGASSIGNMENTS
#lirm %12 4kE #n
%%-#K;%+n #+-
+ikm *n *- #116DISPLAY
RINGINGNEXT ROUTEPREVIOUS
SELECT ROUTE
ASSIGNMENTSNUMBERROUTE NUMBERNUMBER
*n *IaLicl *lliszil5%Es-7-l
*Izizzl*122 +#a *nIssue I- December 1998
STARPLUS Triad-S System Programming Manual
i - I_.. . . . _,.“_I._._... . _ _. .,c-.:-r--‘:‘_.’ 
						

							ICLID Route Programming
ICLID Ringing Assignments
View ICLID Ringing AssignmentsProgramming Steps
If ICLID Ringing Assignments must be viewed:
IPress FLASH 43, button #17 to display ring assignments. Assignments are displayed in
sets of six, up to the number programmed. Press FLASH 43, button 
#I7 additional times
to cycle to the next group of six ring assignments.
IROUTE 000 DOORR OOORR
DDDRR DDDRR DDDRR DDDRRIWhere:
DDD = Destination
RR:[0] = No Ring
[D] = Day Ring
[N] = Night Ring
[DN] = Day/Night Ring
[S] = Special Only
[DS] = Day/Special
[NS] = Night/Special
[A] = All Modes (Day/Night/Special)
Multiple station assignments are accomplished by assigning another destination with ring status, DDDR, and
pressing HOLD. This can be done for up to the maximum number of stations on the system.
Ring assignments are continuous and display in order of the destination number from 
001-557.
1A maximum of eight stations display. Additional stations and ringing assignments are
displayed using button 
#I 7.
To advance to the next Route:
IPress the NEXT flexible button (FLASH 43, button #18) to advance to the next ICLID
Route number.
To go to a previous Route:
1Press the PREVIOUS flexible button (FLASH 43, button #19) to return to the previous
ICLID Route number.
STARPLUS Triad-S System Programming ManualIssue I- December 1998 
						

							5-6ICLID Route Programming
ICLID Features
To select a different Route:
1Press the SELECT ROUTE NUMBER flexible button (FLASH 43, button #20) to select
the desired route number.

						

							 I  --ICLID Route Programming5-7
ICLID Features
When entering the ICLID features programming area the buttons on the digital terminal are defined as
shown below:ENABLE 
/DISABLENAMEBAUD RATEPORT
#Eixxl %#iIz3al *o %14
Enable / Disable
Programming Steps
IPress the DISABLE/ENABLE flexible button (FLASH 56, button #I).
zEnter a l-digit value on the dial pad to enable/disable this feature.
[0] = Disabled
[I] = Enabled
3Press HOLD to save the entry. A confirmation tone is heard.
Description
The ICLID (Incoming Calling Line IDentilication) feature was added to the Triad-S system. These features are\
unavailable unless the Basic ICLID Software package was purchased separately. For this feature to operate
properly, it must be activated from the central office so the numbers of the calling party are delivered over
the individual tip and ring of the CO lines during the first silent interval between ringing. By default, ICLID is
disabled.
Name in Display
Programming Steps
IPress the NAME flexible button (FLASH 56, button #2) to determine whether the name
shows in the LCD display instead of the incoming telephone number.
2Enter a l-digit value on the dial pad.
[0] = Telephone number in display
[I] = Name in display
3Press HOLD to save the entry. A confirmation tone is heard.
Description
The system can be set to display the incoming telephone number or the person’s name on the LCD display.
By default, the system shows the telephone number on the LCD display.
STARPLUS Triad-S System Programming ManualIssue 7 - December 1998 
						

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I
5-8ICLID Route Programming
ICLID Features
Baud Rate Display
Programming Steps
The ICLID baud rate is programmed using Flash 15 baud rate assignments. The LCD displays the current
baud rate based on which number is assigned to the ICLID Port number.
FLASH 56, button #3 returns an error tone when pressed.
Description
The Triad-S system can provide ICLID input on the standard RS-232C on the optional MISU. The baud rate
is displayed as 150, 300,600, 1200, 2400, 4800, or 
9600 baud.
Port Assignment
Programming Steps
1Press the PORT flexible button (FLASH 56. button #4) to determine which port to use
for ICLID information.
2Enter a l-digit entry for the ICLID Port number:
[I] = Port 
#I (MPB RS-232C on optional MISU)
[2] = Port #2 (MPB RS-232C on optional MISU)
[3] = Port #3 (Optional modem)
The LCD displays the current baud rate based on which number is assigned to the ICLID
Port number.
ICLID NAME 
f3i3;; ;ORTNOYES
sPress HOLD to accept the data. A confirmation tone is heard and the display updates.
Issue I- December 1998STARPLUS Triad-S System Programming Manual 
						

							c
.$-$;t$
“.“’ ACD Group Programming
Programming Steps
If the system is in the programming mode, continue using the program codes. If starting to program here,
enter the programming mode. If ACD Groups must be assigned:
1Press FLASH and dial [60]. The following message displays:
ACDSXXA ALT OVR ANSUPAAA BBB CCCC DDD
Where:
[5Xx] = ACD Group Number (550457)
[A] = Page A Parameters
[AAA] = Alternate ACD Group Assignment
[BBB] = ACD Overflow Assignment
[CCCC] = ACD Announcement Tables
[DDD] = ACD Supervisor Programming
2The top left button in the flexible button field is lit for programming ACD Group 1 (550).
To change ACD Groups or enter more ACD Groups 
(550-557), press the appropriate
flexible button and perform the following procedures.
Description
This feature is available with optional software. There can be 16 ACD groups of up to 16 stations
each, The ACD groups use a pilot hunting technique. If the pilot number is dialed, the assigned stations in
that ACD group are searched for the station in an idle condition for the longest period of time. Each ACD
.‘A
62
Group may have an assigned Alternate ACD Group, an Overflow station and up to 16 stations as ACDh..,.ilYz;‘
						

							.  .
6-2Automatic Call Distribution (ACD)
ACD Group ProgrammingACD GROUP 550ACD GROUP 551
ACD GROUP 552 ACD GROUP 553
+km*L2 %13 #kKEACD GROUP 554ACD GROUP 555
ACD GROUP 
550ACD GROUP 557
*- +kn *i s&i;ALTERNATIVEACD 
OVER-ANNOUNCMENT
ACD SUPV
ACD GROUPFLOW ASSIGNTABLES
PROGRAMMING
*- *110 %D *mACD WRAP-UP
CIQTIMERTHRESHOLD
%+m%+n %115 %116
DISPLK; STAS SELECT PAGE A DISPLc6STAS
*m #ki?iKzKl% 119 #k I:1
#D%a %a #124
Alternate ACD Group Assignment
Programming Steps
To program an alternate group:
1Press the ALTERNATE ACD GROUP flexible button (FLASH 60, button #Q).
2Enter the 3-digit pilot number (550 to 557) of the desired alternate ACD group.
c
ACDSXXA ALT OVR ANSUPAAA BBB CCCC DDD
4
3Press HOLD to save the entry. A confirmation tone is heard and the display updates.
Description
An alternate ACD group can be programmed so if no station in a group is available, the alternate group is
checked for an available station. This provides a way to chain or link ACD groups together. To delete an
Alternate ACD Group, press 
[#I three times and press HOLD.
Issue 7 - December 1998STARPLUS Triad-S System Programming Manual 
						

							Automatic Call Distribution (ACD)
ACD Group Programming
ACD Overflow Station Assignment
Programming Steps
To program ACD Overflow station:
IPress the OVERFLOW ASSIGN flexible button (FLASH 60, button #IO).
2Enter a 3-digit station number to designate the ACD Groups overflow station.
c
ACD5XXA ALT OVR ANSUPAAA BBB CCCC DDD
3Press HOLD to save the entry. A confirmation tone is heard and the display updates.
Description
When an overflow station is assigned, callers that remain in queue for a specified amount of time are routed
to the assigned overflow station. The overflow station may not be one of the ACD group stations. Only CO calls
transferred to a ACD group overflow to the overflow station when RAN tables are assigned. To delete an
Overflow Station, press 
[#I three times and press HOLD.
ACD Recorded Announcement Assignment(s) (RAN)
Programming Steps
To program a Recorded Announcement:
1Press the ANNOUNCEMENT TABLES flexible button (FLASH 60, button #II).
2Enter a four-digit sequence on the keypad:
First Digit = RAN port specified for Guaranteed Message (Direct Calls)
Second Digit 
= RAN port specified for primary message,
Third Digit = RAN port specified for secondary message.
Fourth Digit = RAN port specified for Guaranteed Message (transferred calls)
3Press [#] once as the first digit if no Guaranteed Message is desired.
Example:
+z+An entry of [#I, [2], [3] = No Guaranteed Message is heard. Announcement Table 2 provides a
primary message and Announcement Table 
3 provides a secondary message.
STARPLUS Triad-S System Programming Manual
Issue 1 - December 1998 
						

							I6-4
Automatic Call Distribution (ACD)
ACD Group Programming
+:*An entry of [ 11, [2], [3] = Announcement Table 1 provides the Guaranteed Message upon initially
answering the call, Announcement Table 2 provides a primary message and Announcement Table 
3
provides a secondary message.
An entry of 
[8], [ 11, [2] = Announcement Table 8 provides the Guaranteed Message upon initially+
answering the call, Announcement Table 1 provides a primary message and Announcement Table 2
provides a secondary message.
4Press HOLD to save the entry. A confirmation tone is heard and the display updates.
To erase Recorded Announcement(s):
1Press [#] four times and press HOLD.
I
ACD5XXA ALT OVR ANSUPAAA BBB CCCC DDD
I
Description
Optional Recorded Announcement device(s) may be connected to the system to provide an announcement
if all stations in a ACD group are busy. Up to eight ports in the system may be assigned to provide a path to
Recorded Announcement devices. Incoming CO Callers are answered and routed to the Overflow
assignment only if a RAN Table is assigned.
The Guaranteed Message announcement provides a means to force incoming callers to an announcement
before being placed into an ACD Queue or routed to an agent. Outside callers are presented with a message
before being routed to the ACD Group. Agents in an ACD Group with a Guaranteed Message enabled receive
incoming callers only after the caller hears the designated recorded announcement in its entirety, or after
the incoming caller dials up to 14 digits followed by 
(#). These digits are inserted as ICLID incoming
number identification. If the Guaranteed Message announcement is programmed in Admin, incoming ACD
calls are routed to the Guaranteed Message RAN before going to the ACD Group.
The Guaranteed RAN Enhancement allows a second guaranteed RAN type to be associated with each ACD
Group in the system. This RAN handles only transferred CO calls. This lets a CO call transferred to an ACD
Group enter caller entered ID digits via this RAN. The digits are then compared to the local name/number
translation table and routed based on table entries. If no match is found, the call rings to the ACD Group.
Intercom calls to the group pilot number result in a busy tone. Once the intercom caller hangs up to
complete the transfer, the CO call is presented to the RAN device.
issue I- December 1998STARPLUS Triad-S System Programming Manual