Vodavi Starplus Triad S Description Manual
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vii ACD No-Answer Recall Timer..................... ACD No-Answer Retry Timer...................... Guaranteed Message Timer...................... ACD Announcement Tables (RAN)...................... Programming Steps............................ Description................................... PC / ACD Interface Trace.............................. Programming Steps............................ Description................................... Enable / Disable............................... Trace Port Assignment.......................... Baud Rate Display.............................. ACDGroup........................................ Programming Steps............................ Description................................... Alternate ACD Group Assignment.................. ACD Overflow Station Assignment.................. ACD Recorded Announcement Assignment(s) (RAN) . , , ACD Supervisor................................ ACD Auto Wrap-Up Timer........................ ACD CIQ Threshold............................. ACD Station Assignment(s)....................... View ACD Station Assignments.................... 7Uniform Call Distribution (UCD) UCD Group Programming . . . . . . . . . , . , , , . . . , ,. * .. .. ..7-l Programming Steps . . . . . . . . . . . . . . . . , , .. .* . . ..7-l Description , . . . . . . . . . . . . . . . . . . . . . , , , . . ..7-l Alternate UCD Group Assignment . . . , , . . . . . .. .17-2 UCD Overflow Station Assignment . . . . . , , .. ..7-3 UCD Announcement Assignment(s) (RAN) .. *.7-3 UCD Auto Wrap-Up Timer . . . . . . . . , , , , . . .. ** ..7-4 UCD Station Assignment(s). . . , . , , , , . . . .. ..7-4 UCD Timers . . . . . . . . . . . . . . . . . . . . . , . , , , . . . . . . .. ..7-6 Programming Steps . . . . . . . . . . . . . . . , , , .. *.7-6 Description . . . . . . . . . . . . . . . . . . . . . . , , , .. *. ..7-6 UCD Ring Timer . . . . . . . . . . . . . . . . . . , , . .. .-7-6 UCD Message Interval Timer . . . . . . . . . . , , .. .. .* 7-7 . . . . . . S JARPLUS Triad-S System Programming Manual Issue I - December 7998 * . . . . . . . .6-11 .6-12 .6-12 .6-14 .6-14 .6-15 96-15 .6-15 .6-15 .6-16 .6-16 .6-17 .6-17 .6-17 .6-1s .6-19 .6-19 .6-20 .6-21 36-22 .6-22 .6-23 .6-24
. . .VIII UCD Overflow Timer . . . , . . . UCD No-Answer Recall Timer UCD No-Answer Retry Timer UCD Announcement Tables (RAN) . Programming Steps . . . . . . , Description . . . . . . . . . . , , . . . . . . * . * . . . . * . . . . . * . . . . * *... *.,,,..7-8 . . . . ...*....7-88 Voicemail Groups Voicemail Programming......................................................8-l Programming Steps....................................................8- 1 Description...........................................................8- 1 Alternate Voicemail Group.............................................. .8-2 Leave Mail Index Entry..................................................8-3 Retrieve Mail Index Entry................................................8-3 Station Assignment(s).................................................,8-4 Voicemail Outpulsing Table.................................................. ,8-5 Voicemail In-Band Signaling.............................................8-5 Voicemail Disconnect Table..............................................8-7 Voicemail In-Band Features...................................................8-8 Programming Steps................................................... .8-8 Description...........................................................8- 8 Voicemail In-Band Digits............................................... .8-8 Voicemail Transfer / Forward.............................................8-9 Voicemail Broker......................................................8-9 Voicemail Index Table.......................................................8-10 Description..........................................................8-l 19 Exception Tables Exception Tables Programming . . . . . . . . . . . . . . . . . . . . . . . . . . , , . . . , . . , , . . , , . . . , . . . ,9-l RELATED ITEMS TO TOLL RESTRICTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-3 CO/PBXLines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...9-3 Forced Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-3 SLT DTMF Receivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . , . . . . . . . .9-3 LCR Versus Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . , . .9-4 Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . , . .9-4 Entering Toll Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-4 Allow Table . a . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-6 DenyTable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...9-8 Issue I- December 1998STARPLUS Triad-S System Programming Manual
SpecialTable..........................................................9- 9 Display Toll Table Entries.............................................. .9-l 1 ::-:z 10 Least Cost Routingye.- Introduction . . . . . . . . . . . . . . . . . . . , , , LCR Operation . . . . . . . . . . . . . . LCR Tables . . . . . . . . . . . . . . . . . . . . . , Programming Steps . . . . . . . . . . . 3Digit Area / Office Code Table. . 6-Digit Office Code Table . . . . . . , Exception Code Table . . . . . . . . . , Route List Table . . . . . . . . . . . , , , Insert /Delete Table . . . . . . . . . . . Daily Start Time Table . . . . . . . . . Weekly Schedule Table . . . . . . . , . LCR Routing for Toll Information , Default LCR Database . , . . . . . . . . 11 initialize Database Parameters Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . , . Programming Steps . . . . . . . . . . . . . . . . . . . . , Description . . . . . . . . . . . . . . . . . . . . . . . . . . . , Initialize System Parameters . . . . . . . . . . . . . , Initialize CO Line Attributes . . . . . . . . . . . . . . . Initialize Station Attributes . I . . . . . . . . . . . . , Initialize CO / Station Port Parameters . . . . , . . Initialize Exception Tables . . . . . . . . . . . . . , . , Initialize System Speed Numbers . . . . . . . . . . , Initialize LCR Tables . . . . . . . . . . . . . . . , , , , , . Initialize ICLID Tables . . . . . . . . . . . . . . . . , . , Initialize Directory Dialing Table Parameters . . Initialize Hunt Group Parameters . . . . . . . , , , , Initialize ACD / UCD Group Parameters . . , , , , Initialize Voicemail Group Parameters . . , . , , . Initialize Verified Account Code Table . . . . . . . , System Reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . * * * . . . . . . . . * . * . . . . . . . . . . * . . . . . . . . , , . . . . . . , . .10-l . *10-l . . lO-4 . -10-4 . .lO-5 . .10-6 . .lO-7 . .lO-7 .lO-10 -10-12 .lO-13* 10-14 -10-15 . . . . .11-l* . . . .11-l . . * . .11-l . . . . .1 l-2 . * * . .11-8 . . . .11-10. * * * 11-12 . . . ,11-12 . . . .11-14 . . . .11-14 . . * 911-16 . * * .11-17 . . > .11-18 . * * .11-19 . . . .11-21 . . . .11-22 . . . .11-23 STARPLUS Triad-S System Programming Manual Issue I- December 1998
IX12 Print System Database Parameters Introduction..............................................................12- 1 Print Database Parameters..............................................12-l Print System Parameters.............................................. .12-2 Print CO Line Attributes................................................12-5 Print Station Attributes.................................................12-7 Print CO /Station Port Parameters....................................... .12-9 Print Exception Tables...............................................,12-10 Print System Speed Numbers.......................................... ,12-12 Print LCRTables.....................................................12-13 Print Entire System Database...........................................12-26 Print ICLID - DID Tables..............................................12-27 Print Directory Dial Table Parameters.................................... 12-31 Print Hunt Group Parameters..........................................12-33 Print ACD / UCD Group Parameters.....................................,12-34 Print Voicemail Group Parameters....................................... la-35 Print Verified Account Codes.......................................... ,123 AbortPrinting.......................................................12-4 1 Issue 7 - December 1998STARPLUS Triad-S System Programming Manual
xi Data Terminal Program Codes Cross Reference..........................................l-3 Programming Button Mapping....................................................... l-3 HookSwitchActivity...............................................................2-1 1 LCRFlowchart..................................................................lO- 3 Daily Start Time and Weekly Schedule Tables.......................................... lo-13 Daily and WeeMy Start Time Table........ LCR Toll Information Routing Program Form System Parameters.................... CO Line Attributes..................... Station Attributes..................... CO /Station Port Attributes.............. Exception Tables................ System Speed Numbers.......... LCR Tables.................... 3-Digit Table Defaults............ ICLID /DID Tables.............. Directory Dialing Table........... Hunt Group Parameters.......... ACD Group Parameters........... Voicemail Group Parameters...... DID - TIE Parameters............ Verified Account Codes............ . . . . . . . . . . . * . . . . . 1 1 1o-14 o-15 12-3 12-6 12-8 2-10 12-12 12-14 12-15 12-17 12-29 12-41 12-42 12-44 12-46 12-47 12-49 STARPLUS Triad-S System Programming ManualIssue I- December 1998
xii Default Values.......................... System Timers Defaults................... Additional System Timers Defaults........... System Features 1 Defaults................ System Features 2 Defaults................ Flash Rates............................. Dial Pad Keys............................ CO Line Conference Flag................... CO Line Privacy Flag...................... Class of Service (COS)..................... RingingTones........................... Default DID and ICLID Table Entries......... Station Privacy Flag...................... Class of Service (COS).................... Flex Button Codes for Remote Programming , , . Flex Button Display Designations............ Allow / Deny Table....................... LCR Class of Service Table................. System Parameter Defaults................. CO Line Attribute Defaults................. Station Attribute Defaults.................. CO Port Defaults......................... Station Port Defaults...................... Exception Table Defaults.................. LCR Table Defaults....................... ICLID - DID Table Defaults................. Directory Dialing Table Defaults............. Hunt Group Defaults..................... ACD / UCD Group Defaults................. Voicemail Group Defaults.................. DID - TIE Defaults....................... Verified Account Code Table Defaults......... Issue I- December 1998 STARPLUS Triad-S System Programming Manual * . * . . . . . . . . . . * . . . . . . * . . . . . . . . , . . . . * . . , * . . . . . . . * . . . * . . . . . . * . * * . . . . . * *2-15 . * * .2-20 , . * .2-29 . . . .2-38 , * . .2-68 , . . . . 3-4 . . . * .3-5 . . . . . 3-8 . . . . 3-18 . . . .3-29 . . * * .4-6 * * . .4-18 . , . .4-26 . . . .4-31 . , * * .9-2 . . . 10-10 . . . .11-3 . , . .11-7 * . . *11-q . , .ll-11 * . .11-12 . . *11-13 . . .11-15 . . *11-16* . .11-17 * . .11-18 . . *11-19 . . .1 l-20 . . *11-22 . .11-23
w-.:.; .Q c“.. - ,.~.. ..- . .“” Introduction The STARPLUS Triad-S’” Digital Hybrid Telephone System is programmed to meet each customer’s individual needs. All programming is done at Station 100 using the digital telephone as the programming station through an ASCII terminal or PC. The digital display model is required for programming, When the programming mode is entered, the digital telephone being used no longer operates as a telephone but as a programming station with all of the buttons redefined. The keys on the dial pad are used to enter data fields (Program Codes) associated with system, station, and CO line features as well as specific data that requires a numeric entry. Flexible buttons toggle on or off features, or enable entry of specific data fields, LEDs and the LCD display provide a visual indication of entered data and their value. Programming is also performed using an ASCII terminal, or a computer capable of emulating an ASCII terminal. This form of programming is done locally (on-site) by connecting the terminal directly to the RS- 23X connector on the Miscellaneous Service Unit (MISU) or is performed remotely (off-site) through the use of the optional 9600 baud modem. The method and steps to program the system via a PC are identical to those used when programming from a digital key set. A button to keyboard mapping is provided (see Figure 2-1; Programming Button Mapping) to help minimize familiarization and training time. The system must be initialized to load default data into memory at the time of installation. If this pre- programming is acceptable to the customer, initialization is all that is needed. Refer to Table Z-1: Dejkdt values for a listing of all the default values. When features are programmed, tones are provided to determine if a correct or incorrect entry has been made. A solid one second tone indicates the data was accepted. An interrupted tone means an error was made. When this occurs, re-enter the data and information. Until new data is entered and accepted, the system continues to operate under default or previously entered values. The system database is updated on a real-time basis as new data is entered, by pressing the Hold button. The system continues to operate with the current database and is updated with any newly entered or changed data without interruption to telephone operation or call processing in progress, However, if for example a station’s attributes are changed while that station is off-hook on an active call, the newly entered data does not take effect until the station goes on-hook or becomes idle. When using a PC to program the system, the following chart presents the data terminal characters that are equivalent to the key set buttons. issue 1 - December 1998STARPLUS Triad-S System Programming Manual
Customer Database Programming IntroductionSome features must have more than one data field programmed for that feature to work. This information is stated in the ins true tions. adm>1 REMOTE ADMIN KEY DEFINITIONKeysetTermKeysetTermKeysetTerm_ _ _ _ _ _ - _ _0 : i z L9 * #TRANS FLASH adm> _ - _ _ - - _ 0 : i z7F~Ex-J---a------FLEx-i3---~-- FLEX2WFLEX14FLEX3EFLEX15k FLEX 4FLEX5:FLEX16 FLEX17JHFLEX6FLEX18K FLEX7:FLEX19LFLEX8IFLEX20: 8FLEX90FLEX2i9FLEX10PFLEX22s *FLEX11AFLEX23C#FLEX12SFLEX24I3MUTE!RON-OFFL‘HOLDFigure 2-l: Data Terminal Program Codes Cross Reference Issue I- December 7998STARPLUS Triad-S System Programming Manual
Customer Database Programming IntroductionFigure 2-l: Programming Button Mapping STARPLUS Triad-S System Programming Manual Issue I - December 1998
l-4Customer Database Programming Introduction FeaturesProgram CodeFlex ButtonDef auk ValueSYSTEM PARAMETERS PROGRAMMING SYSTEM TIMERSFLASH 01 System Hold Recall Timer 1060sec Exclusive Hold Recall Timer 2180sec Attendant Recall Timer 301 minTransfer Recall Timer 4045sec Preset Forward Timer 510 setCall Forward No/Answer Timer 615 setPause Timer 7.2sec Call Park Recall Timer 8180sec Conference/DISA Timer910 setPaging Time-out Timer 1015 setCO Ring Detect Timer 113 (100 ms) SLT DTMF Receiver Timer 12020 Message Wait Reminder Tone 13000 min SLT Hook Flash Timer 1410 (1 set)SLT Hook Flash Debounce Timer15100 msSMDR Call Qualification Timer 1630sec Automatic Call Back Timer 1703sec Reminder Ring Timer 1800 setRelease Guard Timer 193(300 ms) Flexible Inter-Digit Time-out 205 setADDITIONAL SYSTEM TIMERSFLASH 02 * Features available with Optional Software Table 2-1: Default Values Issue I- December 1998STARPLUS Triad-S System Programming Manual