Vodavi Starplus Triad S Description Manual
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Station Attributes Programming Page B Introduction4-27 CodeDescriptionCode Description 570+[XXX]ACD Call Qualifier643Repeat Redial II I 579+[XXX] 1ACD Calls in Queue Display1 694Custom Message 571ACD Logout644+[lDX]Mailbox Button (IDX = OOI-255) I 572+[XXX] ACD Login573ACD Member Status 574ACD Supervisor Help 575+[XXX]ACD Supervisor Logout 576+[XXX]ACD Supervisor Login 577+[XXX]ACD Supervisor Status 607Attendant Available /Unavailable645Intercom Button 646+[XXX]Call Coverage (Ringing) 647+[XXX]Call Coverage (Non-Ringing) 649+[44V]One-touch Recording (VM 440-447) 653Caller ID Name/Number Toggle 654+[ 0, I] Answering Machine Emulation 709LCR 601Attendant Override695+[ 01-351Distinctive Ringing (Station) 6221 Call Back 17701 All Call Page 4381 Call Park (Personal)I 633+[XX]1 Personalized Message I 430-437I Call Park (System)1 632I Background Music I624Conference1 771-774I Internal Zone Page I ( CO Off-Net Forward I I Disable CO Outgoing( Universal Day / Night Answer(602I I Group Pickup 625Executive Override 450-457Hunt Groups 621Line Queue 626LCR Queue Cancel775Internal All Call 634Headset Mode 760External Page 777 Meet Me Page 604III Night Service706 Dial by Name578Overflow Available IUnavailable680 Speed Dial Directory I000-019I Station Speed Bins1 627 I Account Code I Table 4-3: Flex Button Codes for Remote Programming STARPLUS Triad-S System Programming Manualissue I- December 1998
4-28Station Attributes Programming Page B introduction CodeDescriptionCode Description 020-099System Speed Bins628OHVO 100-131Triad-S DSS 631Do Not Disturb 566 567 440-447UCDIACD Available/Unavailable UCDlACD Calls in Queue VM Pilot Groups640 CallForward 641Release Key 635 ICLID Unanswered Call Table 4-3: Flex Button Codes for Remote Programming Specific buttons may be assigned as unused or locked out. When a button is programmed as unused, the button may not be programmed by the station user using flex button programming procedures. 24-Button Digital Keyset Default:STA100STA 101STA102STA103 %+n#12 %ErEl #DSTA104STA105STA106STA107 %15#em *m olsSTA 108STA 109STA 110 STA 111 *I3rxl*-*- %+112co1co2co3 co4 %-%+licxEl*- 4kmco5CO6 LOOPPOOL #lirLil #XK; #en $120CALL BACK PICKUPDND LINE QUEUE %6121*- *D *- 12-Button Digital Keyset Default:STA 100 STA 101STA 102 STA 103 *iIirxl +%D 3%; *DzElco1co2 LOOP POOL 915116 8617 %#lzEziJCALL BACK PICKUPDND LINE QUEUE #t+l3c3zl %+l3cxl %+mzxl%112 issue I- December 1998STARPLUS Triad-S System Programming Manual
Station Attributes Programming Page 6 introduction &Button-Digital Keyset Default:STA 100 STA 101LOOP POOL *-9 118 % rar--Tl 9# I?0CALL BACK PICKUP DNDLINE QUEUE #6121 e- %+123 sit- Keyset Mode Programming Steps 1Press the KEYSET MODE flexible button (FLASH 50, Page B, button #12). The following message displays: KEYSET MODEo-4INACTIVE MODE 2Enter a l-digit number to change the mode of a digital terminal: [0] = Inactive Mode (normal mode without CTI box) [I] = PC Phone Mode at 4800 baud [2] = ATD Command Mode at 4800 baud [3] = ATH Command Mode at 4800 baud [4] = CKTU Mode 3Press HOLD to save the entry. A confirmation tone is heard and the display updates. Description This feature lets the station user determine the mode in which the Digital Terminal with CT1 Box (optional) operates, The 5 modes are: Inactive, PC Phone, ATD Command, ATH Command and CKTU. Through the use of a dial code, the station user can also determine the baud rate for each mode selected. This setting is stored in back-up memory in the event of a power outage or system reset. By default, keyset is set for Inactive Mode. STARPLUS Triad-S System Programming Manual Issue I- December 1998
Station Attributes Programming Page 6 introduction Voicemail ID Translation Programming Steps IPress the VMID TRANSLATION flexible button (FLASH 50, Page B, button #13). The following message displays: VOKXW&L ID0000-9999 zEnter a four-digit VMID number which corresponds to 0000 to 9999. 3Press HOLD to update the table. A confirmation tone is heard and the display updates. Description This feature enables programming of the station number sent to the Voice Mail via In-Band integration. By default, the station number is sent to the Voice Mail system. In station programming, there is a field to insert a $-digit entry (0000-9999) which can be sent to the Voice Mail system in place of the station number. By default, Station Numbers are assigned as VMID Digits. Display Flexible Buttons Programming Steps 1Press the DISPLAY BUTTONS flexible button (FLASH 50. Page B, button #14). The programming assignment on four buttons display starting with the lowest button number. 2Each time the DISPLAY BUTTONS button is subsequently pressed, the next four buttons display. The following message displays: IBUTTONS XXX-YYY OlDlOO02D101 03D103 04D104IWhere: XXX = Station Number BB = Button Number YYY = Button Function (See Table 4-4) Description Press the display button (FLASH 50, Page B, button #14) to display programming assignments. Each time the DISPLAY BUTTONS button is subsequently pressed, the next four buttons display.Issue I- December 1998 STARPLUS Triad-S System Programming Manual /_ .:‘-z :,I.ir::::::‘; ‘:‘.-‘-, 7;
.:. Station Attributes Programming Page B Introduction When a button is assigned as a flexible button [O], the user can program any features or functions on the buttons to which he has access. When the buttons are programmed with user programmed functions, the display shows the function assigned to the button. Flex But- tonDesignationFlex But- tonDesignationA[AAA] ACC ACPACD Group with Pilot Number Account Code Enter W’JIInternal Page with Zone All Call PageLCRLCR Access ALI1 Agent LoginI LP 1 LoopAL01 Agent Logout1 IAC 1 Internal All Call Page AMDI Agent Member DisplayI LNR Last Number Redial ANSAnswering Machine Emulation LQULine Queue Mode I AORAttendant Override (attn)ML=1Personalized Message with Message Number AVLACD or UCD Available /UnavailableMMPMeet Me Page CBK CID CIQ CO[LLL] Call BackMUL Caller ID Name / NumberMUSToggle ACD or UCD Calls in QueueNTS CO Line Button (CO Line [LLL]) OFD CQD D[XXX] ACD Calls in Queue DisplayStation DSS / BLF OHPOHVFlexible Button Background Music Night Service ACD Overflow Station Available I Unavailable Off -Hook Preference Off -Hook Voice Over DND1 Do Not Disturb 1 ww(Call Park with Park LocationI DRG) Distinctive Ringing) PKU) Pickup DUA EACDisplay Unanswered CallsPUGIPool with CO Line Group Number External All Call PPKPersonal Park Table 4-4: Flex Button Display Designations STARPLUS Triad-S System Programming ManualIssue I- December 1998
4-32Station Attributes Programming Page B Introduction Flex But- DesignationFlex But- tontonDesignationEORExecutive Override WY1Speed Dial Button with Bin Number WNIExternal Page with ZoneSLISupervisor Login FFWIncoming Transfer CO LineSLOSupervisor Logout H[ HHH]Hunt Group with Pilot Number SNRSave Number Redial HLPAgent HelpSTSSupervisor Status Display HSTHeadset Mode U[UUU]UCD Group with Pilot Number IACInternal All Call PageUNAUniversal Night Answer V[VVV]VM Group with Pilot Number w-L1CO Line NumberWA1ACD Group Pilot Number [GlPool or CO Line Group Number[UUU]UCD Group Pilot Number wwStation NumbertvwVoicemail Group Number WWHunt Group Numberw3Personalized Message Number [CCC1Call Park LocationWISpeed Dial Bin WIPage Zone Number Table 4-4: Flex Button Display Designations Issue 7 - December 7998 S JARPLUS Triad-S System Programming Manual
Station Attributes Programming Page B Introduction Cordless KTU Feature ButtonProgramming Steps TO assign FEAT Buttons on the Cordless KTU (CKTU) : IPress the Cordless Key Flexible Button (Flash 50, Page B, Button #17). The following message displays: ICORDLESS KEY BTN00-24xxI Where XX = the assigned FEAT Button 00 = None 01-24 = Button l-24 Description If a CKTU is associated with the station, the FEAT Button on the CKTU may be assigned to function as any one (1) of the 24 Flexible Buttons on the telephone. This programming area defines which Flexible Button on the telephone will be applied to the CKTU FEAT Button. Not all features are available to be assigned to the CKTU FEAT button. By default, no button (00) is assigned to the FEAT. STARPLUS Triad-S System Programming Manual Issue I - December 1998
4-34Station Attributes Programming Page B IntroductionIssue I- December 1998 STARPLUS Triad-S System Programming Manual
Introduction The ICLID (Incoming Calling Line Identification) feature was added to the STARPLUS TriacMP System. For this feature to operate properly, it must be activated from the Central Office so the numbers or name, if available, of the calling party are delivered over the individual tip and ring of the CO lines during the first silent interval between ringing. Calling Number / Name Display This feature is the basic offering of the ICLID service when associated with the Triad-S System. Essentially, whenever an incoming call is received at the system, the number received with the ringing signal is stored in the line control tables and used during the call processing. The primary function is that the calling number is displayed (if available) at any point at which the LINE RINGING message is displayed in the system. If two lines are ringing at the same time, the display shows the oldest line information. After one of the lines is answered, the display shows the information on the unanswered lines. Additionally, with the availability of the calling name feature, if the calling name is provided, it displays instead of the calling number. Note that although the Central Office delivery of the calling name is 12 characters, the internal table used to store the name for translation of a received number is 24 characters. If the Central Office delivers a name, it is positioned left justified in the 24-character field on the display. If a number is received that matches a number/name translation, the translated name is used and the name delivered from the Central Office is discarded. 000000000111111111122222 123456789012345678901234Issue I- December 1998 STARPLUS Triad-S System Programming Manual
: ICLID Route Programming Introduction OR I xxxxxxxxxxxxxxxxxxxxxxxx I If no name is available, supplied from the Central Office or internally from the translation table, the delivered number is positioned centered in the display as shown above for the 14 Ns. An option was added to the Local Number/Name Translation Table to route ICLID or Caller Entered ID Digits based on a partial compare with the number entered in the translation table. Incoming Number/Name for SMDR Records When this feature is implemented, the system operates normally in the absence of ICLID information or the failure of the ICLID equipment. If the information is present at the time that an SMDR record is generated for a call, it alters the content and format of the SMDR output record. QIf the calling number is available, the number is output in the SMDR record in the same location as the dialed number is located in the outgoing call record. oIf the calling name is present, an additional line is output in the SMDR identifying the name, This record immediately follows the normal SMDR record. The normal SMDR record includes an indicator that states the following record with name identification is present. Unanswered calls are recorded in the SMDR record for incoming calls with a U indicator to provide caller identification for statistical and call-back purposes. Unanswered Call Management Table An Unanswered Call Management Table with 100 entry capacity for the DVXp’us Digital System is maintained in the system. The calling number/name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned. This table may be interrogated from any station user so that the unanswered calls may be reviewed and handled by the customer. Upon entering the review process, the functions available to a phone are: FunctionFunction Button1. Go to the beginning of table. 1 Dial Code 635 1 2. Review next item in this table entry. 1 MUTE I 1 3. Step to next table entry.1 HOLD 1 Lssue I- December 1998STARPLUS Triad-S System Programming Manual