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Vodavi Starplus Triad S Description Manual

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    Page
    of 710
    							Station Attributes Programming
    Page B Introduction4-27
    CodeDescriptionCode
    Description
    570+[XXX]ACD Call Qualifier643Repeat Redial
    II
    I
    579+[XXX] 1ACD Calls in Queue Display1  694Custom Message
    571ACD Logout644+[lDX]Mailbox Button (IDX = OOI-255)
    I
    572+[XXX] ACD Login573ACD Member Status
    574ACD Supervisor Help
    575+[XXX]ACD Supervisor Logout
    576+[XXX]ACD Supervisor Login
    577+[XXX]ACD Supervisor Status
    607Attendant Available 
    /Unavailable645Intercom Button
    646+[XXX]Call Coverage (Ringing)
    647+[XXX]Call Coverage (Non-Ringing)
    649+[44V]One-touch Recording (VM
    440-447)
    653Caller ID Name/Number
    Toggle
    654+[ 0, I]
    Answering Machine Emulation
    709LCR
    601Attendant Override695+[ 01-351Distinctive Ringing (Station)
    6221 Call Back
    17701  All Call Page
    4381  Call Park (Personal)I  
    633+[XX]1  Personalized Message
    I
    430-437I  Call Park (System)1  632I  Background Music
    I624Conference1  771-774I  Internal Zone Page
    I
    ( CO Off-Net Forward
    I
    I  Disable CO Outgoing(  Universal Day / Night Answer(602I
    I  Group Pickup
    625Executive Override
    450-457Hunt Groups
    621Line Queue
    626LCR Queue Cancel775Internal All Call
    634Headset Mode
    760External Page
    777
    Meet Me Page
    604III
    Night Service706
    Dial by Name578Overflow Available 
    IUnavailable680
    Speed Dial Directory
    I000-019I  Station Speed Bins1  627
    I  Account Code
    I
    Table 4-3: Flex Button Codes for Remote Programming
    STARPLUS Triad-S System Programming Manualissue I- December 1998 
    						
    							4-28Station Attributes Programming
    Page B introduction
    CodeDescriptionCode
    Description
    020-099System Speed Bins628OHVO
    100-131Triad-S DSS
    631Do Not Disturb
    566
    567
    440-447UCDIACD
    Available/Unavailable
    UCDlACD Calls in Queue
    VM Pilot Groups640
    CallForward
    641Release Key
    635
    ICLID Unanswered Call
    Table 4-3: Flex Button Codes for Remote Programming
    Specific buttons may be assigned as unused or locked out. When a button is programmed as unused, the
    button may not be programmed by the station user using flex button programming procedures.
    24-Button Digital 
    Keyset Default:STA100STA
    101STA102STA103
    %+n#12 %ErEl #DSTA104STA105STA106STA107
    %15#em *m olsSTA 108STA 109STA 110
    STA 111
    *I3rxl*-*- %+112co1co2co3
    co4
    %-%+licxEl*- 4kmco5CO6
    LOOPPOOL
    #lirLil #XK; #en $120CALL BACK
    PICKUPDND
    LINE QUEUE
    %6121*- *D *-
    12-Button Digital Keyset Default:STA 100
    STA 101STA 102
    STA 103
    *iIirxl +%D 3%; *DzElco1co2
    LOOP
    POOL
    915116 8617 %#lzEziJCALL BACK
    PICKUPDND
    LINE QUEUE
    #t+l3c3zl %+l3cxl %+mzxl%112
    issue I- December 1998STARPLUS Triad-S System Programming Manual 
    						
    							Station Attributes Programming
    Page 6 introduction
    &Button-Digital Keyset Default:STA 100
    STA 101LOOP
    POOL
    *-9 118 % rar--Tl 9# I?0CALL BACK
    PICKUP
    DNDLINE QUEUE
    #6121 e- %+123 sit-
    Keyset Mode
    Programming Steps
    1Press the KEYSET MODE flexible button (FLASH 50, Page B, button #12). The
    following message displays:
    KEYSET MODEo-4INACTIVE MODE
    2Enter a l-digit number to change the mode of a digital terminal:
    [0] = Inactive Mode (normal mode without CTI box)
    [I] = PC Phone Mode at 4800 baud
    [2] = ATD Command Mode at 4800 baud
    [3] = ATH Command Mode at 4800 baud
    [4] = CKTU Mode
    3Press HOLD to save the entry. A confirmation tone is heard and the display updates.
    Description
    This feature lets the station user determine the mode in which the Digital Terminal with CT1 Box (optional)
    operates, The 5 modes are: Inactive, PC Phone, ATD Command, ATH Command and CKTU. Through the use
    of a dial code, the station user can also determine the baud rate for each mode selected. This setting is stored
    in back-up memory in the event of a power outage or system reset.
    By default, 
    keyset is set for Inactive Mode.
    STARPLUS Triad-S System Programming Manual
    Issue I- December 1998 
    						
    							Station Attributes Programming
    Page 6 introduction
    Voicemail ID Translation
    Programming Steps
    IPress the VMID TRANSLATION flexible button (FLASH 50, Page B, button #13). The
    following message displays:
    VOKXW&L ID0000-9999
    zEnter a four-digit VMID number which corresponds to 0000 to 9999.
    3Press HOLD to update the table. A confirmation tone is heard and the display updates.
    Description
    This feature enables programming of the station number sent to the Voice Mail via In-Band integration. By
    default, the station number is sent to the Voice Mail system. In station programming, there is a field to
    insert a $-digit entry 
    (0000-9999) which can be sent to the Voice Mail system in place of the station
    number. By default, Station Numbers are assigned as VMID Digits.
    Display Flexible Buttons
    Programming Steps
    1Press the DISPLAY BUTTONS flexible button (FLASH 50. Page B, button #14). The
    programming assignment on four buttons display starting with the lowest button number.
    2Each time the DISPLAY BUTTONS button is subsequently pressed, the next four
    buttons display. The following message displays:
    IBUTTONS XXX-YYY 
    OlDlOO02D101 03D103 04D104IWhere:
    XXX = Station Number
    BB = Button Number
    YYY = Button Function (See Table 4-4)
    Description
    Press the display button (FLASH 50, Page B, button #14) to display programming assignments. Each
    time the DISPLAY BUTTONS button is subsequently pressed, the next four buttons display.Issue I- December 1998
    STARPLUS Triad-S System Programming Manual
    /_ .:‘-z :,I.ir::::::‘; ‘:‘.-‘-, 7; 
    						
    							.:.
    Station Attributes Programming
    Page B Introduction
    When a button is assigned as a flexible button [O], the user can program any features or functions on the
    buttons to which he has access. When the buttons are programmed with user programmed functions, the
    display shows the function assigned to the button.
    Flex But-
    tonDesignationFlex But-
    tonDesignationA[AAA]
    ACC
    ACPACD Group with Pilot Number
    Account Code Enter
    W’JIInternal Page with Zone
    All Call PageLCRLCR Access
    ALI1  Agent LoginI  LP
    1  LoopAL01  Agent 
    Logout1  IAC
    1  Internal All Call Page
    AMDI  Agent Member DisplayI  LNR
    Last Number Redial
    ANSAnswering Machine Emulation
    LQULine Queue
    Mode
    I
    AORAttendant Override (attn)ML=1Personalized Message with
    Message Number
    AVLACD or UCD Available /UnavailableMMPMeet Me Page
    CBK
    CID
    CIQ
    CO[LLL]
    Call BackMUL
    Caller ID Name 
    / NumberMUSToggle
    ACD or UCD Calls in QueueNTS
    CO Line Button (CO Line [LLL]) OFD
    CQD
    D[XXX]
    ACD Calls in Queue DisplayStation DSS 
    / BLF
    OHPOHVFlexible Button
    Background Music
    Night Service
    ACD Overflow Station
    Available 
    I Unavailable
    Off -Hook Preference
    Off -Hook Voice Over
    DND1 Do Not Disturb
    1  ww(Call Park with Park LocationI
    DRG) Distinctive Ringing)  PKU) Pickup
    DUA
    EACDisplay Unanswered CallsPUGIPool with CO Line Group
    Number
    External All Call
    PPKPersonal Park
    Table 4-4: Flex Button Display Designations
    STARPLUS Triad-S System Programming ManualIssue I- December 1998 
    						
    							4-32Station Attributes Programming
    Page B Introduction
    Flex But-
    DesignationFlex But-
    tontonDesignationEORExecutive Override
    WY1Speed Dial Button with Bin
    Number
    WNIExternal Page with ZoneSLISupervisor Login
    FFWIncoming Transfer CO LineSLOSupervisor Logout
    H[ HHH]Hunt Group with Pilot Number
    SNRSave Number Redial
    HLPAgent HelpSTSSupervisor Status Display
    HSTHeadset Mode
    U[UUU]UCD Group with Pilot Number
    IACInternal All Call PageUNAUniversal Night Answer
    V[VVV]VM Group with Pilot Number
    w-L1CO Line NumberWA1ACD Group Pilot Number
    [GlPool or CO Line Group Number[UUU]UCD Group Pilot Number
    wwStation NumbertvwVoicemail Group Number
    WWHunt Group Numberw3Personalized Message Number
    [CCC1Call Park LocationWISpeed Dial Bin
    WIPage Zone Number
    Table 4-4: Flex Button Display Designations
    Issue 7 - December 7998
    S JARPLUS Triad-S System Programming Manual 
    						
    							Station Attributes Programming
    Page B Introduction
    Cordless KTU Feature ButtonProgramming Steps
    TO assign FEAT Buttons on the Cordless KTU (CKTU) :
    IPress the Cordless Key Flexible Button (Flash 50, Page B, Button #17). The following
    message displays:
    ICORDLESS KEY BTN00-24xxI
    Where XX = the assigned FEAT Button
    00 = None
    01-24 = Button l-24
    Description
    If a CKTU is associated with the station, the FEAT Button on the CKTU may be assigned to function as any one
    (1) of the 24 Flexible Buttons on the telephone. This programming area defines which Flexible Button on the
    telephone will be applied to the CKTU FEAT Button. Not all features are available to be assigned to the CKTU
    FEAT button. By default, no button (00) is assigned to the FEAT.
    STARPLUS Triad-S System Programming Manual
    Issue I - December 1998 
    						
    							4-34Station Attributes Programming
    Page B IntroductionIssue I- December 1998
    STARPLUS Triad-S System Programming Manual 
    						
    							Introduction
    The ICLID (Incoming Calling Line Identification) feature was added to the STARPLUS TriacMP
    System. For this feature to operate properly, it must be activated from the Central Office so the numbers or
    name, if available, of the calling party are delivered over the individual tip and ring of the CO lines during the
    first silent interval between ringing.
    Calling Number / Name Display
    This feature is the basic offering of the ICLID service when associated with the Triad-S System. Essentially,
    whenever an incoming call is received at the system, the number received with the ringing signal is stored in
    the line control tables and used during the call processing.
    The primary function is that the calling number is displayed (if available) at any point at which the LINE
    RINGING message is displayed in the system.
    If two lines are ringing at the same time, the display shows the oldest line
    information. After one of the lines is answered, the display shows the
    information on the unanswered lines.
    Additionally, with the availability of the calling name feature, if the calling name is provided, it displays
    instead of the calling number. Note that although the Central Office delivery of the calling name is 
    12
    characters, the internal table used to store the name for translation of a received number is 24 characters. If
    the Central Office delivers a name, it is positioned left justified in the 24-character field on the display. If a
    number is received that matches a number/name translation, the translated name is used and the name
    delivered from the Central Office is discarded.
    000000000111111111122222
    123456789012345678901234Issue I- December 1998
    STARPLUS Triad-S System Programming Manual 
    						
    							:
    ICLID Route Programming
    Introduction
    OR
    I
    xxxxxxxxxxxxxxxxxxxxxxxx
    I
    If no name is available, supplied from the Central Office or internally from the translation table, the
    delivered number is positioned centered in the display as shown above for the 
    14 Ns.
    An option was added to the Local Number/Name Translation Table to route ICLID or Caller Entered ID
    Digits based on a partial compare with the number entered in the translation table.
    Incoming Number/Name for SMDR Records
    When this feature is implemented, the system operates normally in the absence of ICLID information or
    the failure of the ICLID equipment. If the information is present at the time that an SMDR record is
    generated for a call, it alters the content and format of the SMDR output record.
    QIf the calling number is available, the number is output in the SMDR record in the same location as
    the dialed number is located in the outgoing call record.
    oIf the calling name is present, an additional line is output in the SMDR identifying the name, This
    record immediately follows the normal SMDR record. The normal SMDR record includes an
    indicator that states the following record with name identification is present.
    Unanswered calls are recorded in the SMDR record for incoming calls with a U indicator to provide caller
    identification for statistical and 
    call-back purposes.
    Unanswered Call Management Table
    An Unanswered Call Management Table with 100 entry capacity for the DVXp’us Digital System is maintained
    in the system. The calling number/name information pertaining to any unanswered call is placed in this
    table at the time the system determines the call was abandoned.
    This table may be interrogated from any station user so that the unanswered calls may be reviewed and
    handled by the customer. Upon entering the review process, the functions available to a phone are:
    FunctionFunction
    Button1. Go to the beginning of table.
    1  Dial Code 635
    1  2. Review next item in this table entry. 1  MUTE
    I
    1  3. Step to next table entry.1 HOLD 1
    Lssue I- December 1998STARPLUS Triad-S System Programming Manual 
    						
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