Vodavi Starplus Triad S Description Manual

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KEY STATION FEATURES2-25
Do Not Disturb (DND)
that is used to ring their station. The system provides 36 different ring patterns that the station users may
select from.
Do Not Disturb (DND)
Placing a keyset in DND eliminates incoming outside line ringing, intercom calls, transfers and paging
announcements. A ringing station may go into DND to silence ringing. The attendant can override a station in
DND. The station in DND can use the telephone to make normal outgoing calls. A station can be denied this
feature through programming. DND does not apply to the first attendant station.
One-Time Do Not Disturb
Allows a station user to turn off muted ringing that occurs while off hook (handset or ON/OFF) on another
call. Useful when having an important conversation and do not wish to be disturbed by ringing. The station,
while off hook, (ON/OFF or handset) depresses the DND button which eliminates muted ringing. When the
station goes on-hook the DND button is extinguished and DND is cancelled.
DTMF Sending
Each CO interface circuit for outside lines can be individually programmed to send DTMF (tone) or dial pulse
signals.
End-to-End Signaling
This feature enables station users to communicate with external devices such as answering machines and
IVR devices.
Executive Override
This feature allows designation of certain stationsas executive stations with the ability to override and Barge
in on other 
keysets engaged in conversation on a CO line or intercom call.
In addition to the station programmable option, a system programmable option enables or disables a
warning tone when the station marked as an executive is cut-thru to the conversation. This is useful for an
ACD agent supervisors or training personnel who require a service observing option.
A separate condition has been added to this feature which allows or disallow an Executive to override an
extension. This prevents an extension with override capability from overriding an Executive’s station,
STARPLUS Triad-S Product Description ManualIssue I- December 1998 
						

							2-26KEY STATION FEATURES
Executive/Secretary PairingUse of this feature when the exec tive override warning tone is disabled
may be interpreted as a violation of 
federal or state laws.
A change in volume may occur on the CO line or intercom call after the
barge-in occurs.
Executive/Secretary Pairing
There are four sets of Executive/Secretary pairings available. When the Executive station is busy or in DND,
the Secretary station receives intercom calls and transfers. The Secretary station can signal the Executive in
DND by using the Camp-On feature.
External Night Ringing
The system can be programmed so that CO lines marked for UNA provides ringing out the external page
ports when the system is placed into Night mode.
Flash
Provides telephone users with the ability to terminate an outside call or transfer a call behind a PBX or
Centrex and restore dial tone without hanging up the handset. A FLASH button is located on each Digital
Terminal.
Flash On Intercom
This feature enables key station users to utilize the Flash Key to terminate pages and intercom calls. While
connected to a page zone or another internal station pressing the Flash key terminates the call and return
intercom dial tone.Issue I- December 1998
STARPLUS Triad-S Product Description Manual 
						

							KEY STATION FEATURESFlash Rates (Programmable)2-27
Flash Rates (Programmable)
Fixed and flexible button flash rates can be programmed. There are programmable flash rates for 19
features/functions that can now be programmed to up to 15 different red flash rate options and 14 different
green flash rate options. These are set-up in admin programming.
All other flash rates in the system are fixed (defaulted) at the rates for the Triad-S system.
Flexible Button Assignment
The Triad-S system has the following flexible button assignment features:
+Enhanced or Executive Digital Terminals (24-Btn/12-Btn) with 11 fixed feature buttons and 24/12
flexible buttons. The system powers up with a default button mapping as shown inFigure 2-I: Digital
Enhanced 
@-Button) Terminal and Figwe 2-2: D@tal Executive (12-B&) Terminal. Each flexible
button can be assigned as a 
CO/PBX line, DSS button, Speed Dial or Feature button. Refer to Table 2-
I:Flex Button Programming Codes.
QEnhanced Digital Terminals (8-Btn) with 5 fixed feature buttons and 8 flexible buttons. The system
powers up with a default button mapping as shown in 
F&we 2-2: Dz@tal Executive (12-B&)
Terminal. Each flexible button can be assigned as a 
COIPBX line, DSS button, Speed Dial or Feature
button. Refer to Table 
2-1:Flex Button Programming Codes.
This feature enables programming of flexible buttons from a remote location (off-site). Range programming
can also be used to assign these buttons to multiple stations.
Outside Line: Automatically accesses assigned line. (Assigned in database)
DSSBLF: Automatically signal assigned station and provides BLF for off-hook and DND. (User
programmable)
Feature: Any feature with a dialing code (i.e., Personalized Messages, Paging, Account Code, Call Park,
Music, etc.) can be assigned to a flexible button. (User programmable)
Group Access: (Le., ACD, UCD, Hunt, Voice Mail group pilot numbers) (User programmable).
Speed Dial: Automatically dials Speed number. (System, Station, Saved Number Redial, Last Number
Redial) (User programmable)
Pooled Group Access: Some or all outside lines can be grouped; pressing this button accesses the
highest numbered unused CO line in that group. (Assigned in database)
loop: Used to answer a transferred call on a line for which a user does not have a button assigned.
(Assigned in database)
STARPLUS Triad-S Product Description ManualIssue I- December 7998 
						

							2-28KEY STATION FEATURESFlexible Button Assignment
+Unassign (Locked-Out): Specific buttons may be designated as unused or locked out. When a
button is programmed as unused, the button may not be programmed by the station user using
flex button programming procedures.
Issue I- December 1998STARPLUS Triad-S Product Description Manual 
						

							KEY STATION FEATURESFlexible Button Assignment2-29
100-131
43+tq
43844 
VI45 
P-d55 
PJI55 
PJI56 
WI
566
567
57o+[YY]
571
572+5 [UU]
573574
575+5 [UU]
576+5 [UU]
577+5 [UU]
578
579+5 [UU]
601603
604
621622
625
626
627
628
631632
633+[ZZ]
633+[00]634
635
639
641
‘l‘riact-S’t’31 Ext. Numbers
Call Park Location l-7 (System)
Personal Park
Voice Mail Group Pilot Numbers O-7
Hunt Group Pilot Numbers O-7
ACD* Group Pilot Numbers O-9
UCD Group Pilot Numbers O-7
ACD* Group Pilot Numbers 1 O-15ACD*/UCD Available/Unavailable
ACD*/UCD Calls in Queue Display
ACD* Call Qualifier Code
ACD* Agent 
Logout
ACD’ Agent Login
ACD* Group Member StatusDisplayACD* Agent Help
ACD* Supervisor 
LogoutACD* Supervisor 
Login
ACD* Supervisor Queue StatusDisplayACD* Overflow 
Avail/Unavail
ACD* Calls in Queue Display buttons
Attendant Override
CO Line Off-Net Forward
Night Service
Line QueueCall Back
Executive Override/
Monitor Barge-In
LCR Queue Cancel
Account Code Enter
OHVO EnableDo Not Disturb
Background Music
Personalized Messages
Clear Personalized Messages
Headset Mode
ICLID Display (unanswered calls
Incoming CO Call Transfer
Release button643
Repeat Redial
644+[IDX]Mailbox button645Intercom button(s)
646+1XxX]Call Coverage (Ringing Type)
647+[XXX]Call Coverage (Non-Ringing Type)
649+[44V]One-Touch Recording
653Caller ID Name/Number Toggle
654+[0, I]Answering Machine Emulation mode680Dial Speed Directory
695
Distinctive Ringing
70All Call Page (Internal and External)
71Internal Page Zone 1
72Internal Page Zone 2
73Internal Page Zone 3
74Internal Page Zone 4
75
Internal All Call Page
76+[1]External Page Zones
77Meet-Me-Page Answer
9Least Cost Routing (LCR) Access
#OGroup Call Pick Up
#5Universal Day/Night Answer
[SPEED]+[YY] Speed Dial Access
(00-19 Station) (20-99 System)
[SPEED]+[S] Save Number Redial
[SPEED]+[#] Last Number Redial
XXX 
= Station Extension Numbers
YY 
= Speed Dial Bin Numbers
ZZ 
= Personalized Messages
U 
= ACD* (O-15) or UCD (O-7) Group Number
C 
= Call Park Location O-7
H 
= Hunt Group Number O-7
V 
= Voice Mail Group Number O-7
IDX = 001-255
l Features available with optional software.
Table 2-1: Flex Button Programming Codes
STARPLUS Triad-S Product Description Manualissue I- December 7998 
						

							2-30KEY STATION FEATURESForced Least Cost Routing (LCR)
Forced Least Cost Routing (LCR)
The Triad-S system may be programmed on a per station basis to force the use of LCR for outgoing
accessed. This allows the system administrator to maintain greater control over dialing patterns and the
lines used for placing outgoing CO calls.
Forward Override
This feature allows a user to reach a busy station that is busy forward, no answer forward or all call
forwarded. This allows the calling station to call to a forwarded station, OHVO, Executive Override, Monitor,
Message Wait, Camp-On, or Call Back at that station rather than forwarding to the busy destination.
Group Listening
All digital key stations have built-in speakerphones. Station users may use the speaker to monitor a call
while using the handset to converse with the outside party. This enables other people in the room to listen
to both parties in the conversation.
This feature is not available when the station is in headset mode.
Headset Compatibility
The Triad-S Digital Terminals are designed to allow the connection of an industry standard, electret mic
compatible, modular headset. The user connects the modular headset to the handset jack on the telephone
leaving the handset in place. The ON/OFF button on the Digital Terminal is then used to activate the
headset.
Headset Mode
Each digital terminal can be individually programmed for headset operation. When programmed, an
industry standard headset with it’s adapter box may be connected to a digital terminal for headset use. This
allows handset or headset operation by switching the selector switch on the adapter box. Speakerphone
operation and call announce on intercom are disabled while a station has enabled headset mode.
Once programmed in station programming, the user may then select between headset mode or normal
handset/speakerphone mode by simply dialing a code or pressing a user programmable flex button,
Issue I - December 1998STARPLUS Triad-S Product Description Manual 
						

							KEY STATION FEATURES2-31Hearing Aid Compatible
Hearing Aid Compatible
All Digital Terminals and Single Line Telephones are hearing aid compatible in compliance with the FCC Part
68, Section 68.316. This allows using the telephone in conjunction with users wearing hearing aids.
Hold - Exclusive
When a line is placed on Exclusive Hold, no other station in the system can retrieve this call. Exclusive Hold
may be programmed and activated on the first or second depression of the Hold button, CO Lines while in a
transfer hold are always placed in an Exclusive Hold condition.Hold 
- Preference
This allows either System or Exclusive hold as the primary hold on the first depression of the HOLD button,
depending upon programming. A second depression invokes the second hold preference.
Hold - Recall
When an outside call has been on Hold for a programmable length of time, recall ringing tone is sent to the
station placing the call on Hold. If this station does not answer the recall, a recall tone is sent to the
attendant(s).
Hold - System
When a line is placed on System Hold, any station in the system with an appearance of that line can retrieve
the call.
Hot Keypad Feature
This feature enables a station user to activate the telephone by dialing digits without going off hook.
Hot Line/Ring Down
Digital key stations may be programmed to immediately call or ring down a particular station or outside
number upon going off hook. This is done by programming the stations Off-Hook preference to activate a
STARPLUS Triad-S Product Description ManualIssue I- December 1998 
						

							 I  -‘.-..2-32KEY STATION FEATURES
Hunt Groups
DSS or Speed dial feature key. This feature can be overridden if the station user selects a CO line first when
going off-hook.
Hunt Groups
The system can be arranged for up to eight Hunt groups. Each Hunt group can contain up to eight stations
each. Each Hunt group is independently arranged to utilize either a pilot hunting technique or station
hunting technique.
Chaining
Hunt Groups can be chained or joined together forming larger Hunt Groups. This is accomplished by
assigning a pilot hunt group number as the last member of a group.
Pilot Hunting
Incoming CO, transferred CO, and intercom calls can be directed to a pilot extension number of a Hunt
group. The system searches sequentially (in the order the extensions were entered in the database
programming) for an idle station in the group and rings that station. Calls directed to stations (by calling
the extension number) within the hunt group do not hunt but receive call progress tones of the extension
dialed.
Station Hunting
Transferred CO calls and intercom calls that are presented to a busy, or DND station, who is a member of a
station Hunt group, searches sequentially (in the order the extensions were entered in database
programming) for an idle station in the group and rings that station. Direct ringing CO Line calls to the
station number rings at the station. If station hunting is desired on a direct ringing call, program the station
hunting pilot number in the CO Line ring assignment list. This allows the member of the hunt group to
receive private calls and hunt group calls.
ICLID/Caller ID Features
The ICLID (Incoming Calling Line IDentification) feature has been added to the Triad-S system. However, in
order for this feature to operate properly, it must be activated from the Central Office so that the numbers
of the calling party is delivered over the individual tip and ring of the CO lines during the first silent interval
between ringing. The following features have been implemented.Issue I- December 1998
STARPLUS Triad-S Product Description Manual 
						

							KEY STATION FEATURESICLID/Caller ID Features2-33
Caller-Entered ICLID Digits
This feature is available with optional software. The Guaranteed Message announcement feature provides a
means to force incoming callers to an announcement before being placed into an ACD Queue or routed to an
agent, The outside callers are presented with the entire message before being routed to the ACD Group.
Agents in an ACD Group with a Guaranteed Message enabled receives incoming callers only after the caller
has heard the designated recorded announcement in its entirety.
Additionally, the Guaranteed Message feature provides an option to capture digits dialed by the incoming
caller which can be inserted as ICLID incoming number identification.
If the Guaranteed Message announcement is programmed in Admin, incoming ACD calls is routed to the
Guaranteed Message RAN before going to the ACD Group. If the ICLID option is selected, digits received before
the announcement time-out is captured and inserted as incoming ICLID number information. When the
ICLID option is selected, a 
[#I is recognized as a termination of the announcement and a [*I is recognized
as an entry error. An entry error removes the ICLID number and the incoming caller can re-enter his phone
number.
Caller ID Name/Number Option
This feature allows a station user to program a flexible button to view both the number and name on the LCD
when receiving a Caller ID CO call. The top line of the LCD displays the number of the caller and the bottom
line of the LCD displays the name.
Calling Number/Name Display
This feature is intended as the basic offering of the ICLID service when associated with the Triad-S system.
Whenever an incoming call is received at the system, the number received along with the ringing signal is
stored in the line control tables and used at various points in the processing of the call,
$4The primary function is that the calling number is displayed (if available) at any point at which the
LINE RINGING is displayed in the system.
+Additionally, with the availability of the calling name feature, if the calling name is provided, the
system delivers that to the display instead of the calling number,
Incoming Number/Name for SMDR Records
This feature operates normally in the absence of ICLID information or the failure of the ICLID equipment, If
the information is present at the time that an SMDR record is generated for a call, it alters the content and
format of the SMDR output record.
STARPLUS Triad-S Product Description ManualIssue I - December 1998 
						

							2-34KEY STATION FEATURESIdle Speaker Mode
If the calling number is available, the number is output in the SMDR record in the same location as the
dialed number is located in the outgoing calls.
If the calling name is present, an additional line is output in the SMDR record identifying the name. This
record immediately follows the normal SMDR record. The normal SMDR recordincludes an indicator
which identifies that a following record with name identification is present.
Unanswered calls is recorded in the SMDR record for incoming with an indicator to allow the identification
of callers for statistical and call-back purposes.
Unanswered Call Management Table
An Unanswered Call Management Table with 100 entry capacity is maintained in the system database. The
calling number/name information pertaining to any unanswered call is placed in this table at the time the
system has determined that the call has been abandoned.
This table may be accessed from any display telephone to review unanswered calls . Only an attendant
station(s) can delete an entry from this table.
Idle Speaker Mode
This feature allows the system to determine whether the first digit dialed is heard over the digital terminal
speaker. This feature is allowed or denied on a system-wide basis in programming.
Incoming CO Call Transfer
This feature provides station users the ability to transfer a call that is currently ringing at their station
without answering it. Only Incoming and Transferred calls can be forced. This feature only operates when
the station is in an idle mode and is not available to Single Line Telephone users. Calls may be forwarded to
any available station, 
ACD/LJCD group, VM Group. Destination station must have an direct appearance for
that CO Line or Loop button and not in DND or error tone is presented to the originator and the call
remains ringing at his station. If the station is busy, the current call must be placed on hold, the ringing
transfer initiated, and then the station can return to his original call.
Intercom Button(S)
This feature provides station users the function of ringing a busy station via the intercom without using the
Camp-On or Executive Override features. This also allows stations to place intercom calls on hold. If callsIssue I- December 1998
STARPLUS Triad-S Product Description Manual
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