Vodavi Starplus Triad S Description Manual

							Uniform Call Distribution (UCD)
UCD Announcement Tables (RAN)7-Q
UCD No-Answer Retry Timer
=;i.
cProgramming Steps
_,. :.:,5’ .k..T,- *--g,.-IPress the NO-ANSWER RETRY TIMER flexible button (FLASH 61, Button #6). The
following message is shown on the display phone:
INO-A;;;ER RETRY000-999I
zEnter the 3-digit value on the dial pad which corresponds to 000-999 seconds.
3Press HOLD to save the entry. Confirmation tone is heard and the display now updates.
Description
When the No-Answer Recall Timer expires, a station that failed to answer the ringing UCD call is placed into
an out-of-service 
(00s) state. The station that was taken out-of-service (00s) is placed back in service if the
agent hits his available flex button or dials the available flex code. In addition, the agent is placed back in
service if the No-Answer Retry Timer expires. If the agent does not answer his next UCD call, he is taken 
out-
of-service again. This cycle continues until the station answers calls, logs out, or goes unavailable. By default,
the UCD No-Answer Retry Timer is set for 300 seconds and is variable from 000-999 seconds.
UCD Announcement Tables (RAN)
Programming Steps
If Recorded Announcement devices are installed to operate with UCD, these tables must be programmed:
1Press FLASH and dial [62]. The following message is shown on the display phone:
1TYPE # INDX ## TIME WI
2The top left button in the flexible button field is lit for programming UCD RAN
Announcement Table 
#I. To change to UCD RAN Announcement Table #2, press
(FLASH 62, Button 
#2) flexible button. (*Repeat the above for Tables 3 through 8.)
3Enter a string of six or seven digits on the dial pad. The order of data entry is:
Type Number:
[I] = CO Port Interface
STARPLUS Triad-S System Programming Manualissue I- November 1998 
						

							7-10Uniform Call Distribution (UCD)
UCD Announcement Tables (RAN)
[2] = SLT Port Interface
Index (port) Number:
[OOl-0121 = Triad-S CO Line Ports
[IOO-1311 = Triad-S SLT Station Ports
Message Time:
000 to 300 seconds
4Press HOLD to save the entry. Confirmation tone is heard and the display now updates.
To clear entries in a Table:
IPress [#] followed by HOLD.
Description
Determines the type, index (port) number and message length for the eight available Recorded
Announcements (RAN). There are eight RAN Tables that can be programmed. Table 1 can be the answer
port for unanswered incoming calls to a UCD group, while another table can provide the secondary
message.
The buttons on the digital terminal are defined as shown below when entering the UCD RAN Announcement
Tables Programming area:ANNOUNCE-ANNOUNCE-ANNOUNCE-ANNOUNCE-
MENT TABLE 1MENT TABLE 2MENT TABLE 3
MENT TABLE 4
#ll *lzE3a *- #DANNOUNCE-ANNOUNCE-ANNOUNCE-ANNOUNCE-
MENT TABLE 5MENT TABLE 6MENT TABLE 7MENT TABLE 8
#tc3Tl%16#i; #lIEILl
The type can be either a CO line port, or a SLT port. The index number specifies which circuit for the type of
interface. The message length matches the maximum length of the message to the device that is used.I
Issue I - November 1998S TA RPL US Triad-S System Programming Manual 
						

							Uniform Call Distribution (UCD)
UCD Announcement Tables (RAN)
Example:
To program a table for CO line port:

						

							7-12Uniform Call Distribution (UCD)
UCD Announcement Tables (RAN)Issue I- November 1998
S TA RPL US Triad-S Sys tern Programming Manual 
						

							.4
.-:.-.1: I,:::.;.s’
-Voicemail Programming
Programming Steps
Enter the programming mode. To program Voicemail Groups:
1Press FLASH and dial [65]. The following message is shown on the display phone.
LlVM 
446 AAA LLL R XxX,XxX,xxx,xxx,xxx,xxx,xxx,xxx
Where:
[G] = Voicemail Group Number (O-7)
[AAA] = Alternate Group (440-447)
[LLL] = Leave Mail Index.
[R] = Retrieve Mail Index from outpulsing table for retrieving messages (O-7)
[XXX] = Voicemail Station Numbers (ports) up to 8 stations maximum.
2The top left button in the flexible button field is lit for programming Voicemail Group 440.
To change voicemail groups or enter further voicemail groups, press the appropriate
flexible button, l-8 (440-447) and perform the following procedures.
If installing a 
STARPLUS Voicemail system (and if default), skip directly
to Button 
1.2 and enter voice mail ports.
Certain programming is required in 
the Voicemail system connected to the
Triad-S system for proper operation.
Tone Mode Calling option 
(6#) must be programmed as leading digits in
transfer sequence(s) to force tone ringing to key telephones in the 
hands-free mode.
g --;j
‘%% Description
Up to eight Voicemail groups can be configured in the STARPLUS TriaMP system. Each group can
contain up to eight Voicemail designated ports, each of which interfaces with a port on an SLT card, An
externally provided Voicemail system or Auto Attendant must be connected to the Triad-S system for
hue I- December 1998STARfLus Triad-S System Programming Manual 
						

							8-2Voicemail Groups (VM)
Voicemail Programming
Voicemail or Auto Attendant operation. Voicemail automatically handles unanswered calls. Station user can
then retrieve messages left at their stations. Auto Attendants can handle incoming calls and route callers to
station users without intervention from the systems attendant.
,, .,.., \.L. _: :;:
Direct incoming ring to VoicemaibAuto Attendant groups can be done directly through CO Line Ringing
Assignments. By default, all Voicemail stations are assigned to Pick-Up Group 
1.
The buttons on the digital terminal are defined as shown below when entering the Voicemail programming
area:VM GROUP 440VM GROUP 441
VM GROUP 442VM GROUP 443
#SD+% 12 + 13 #k (4RIVM GROUP 444VM GROUP 445VM GROUP 446VM GROUP 447
#kExrl*; *17 %rnALTERNATIVE
STATION
VM GROUP
L(EAVE)R(ETRIEVE)ASSIGN
%kExEl%kllD #lTizxI%n
Alternate Voicemail Group
Programming Steps
1Press the ALTERNATE VM GROUP flexible button (FLASH 65, Button #9).
2Enter the 3-digit pilot number (440 to 447) of the desired group.
VM 446 AAA LLL R XxX,XxX,
xxx,xxx,xxx,xxx,xxx,xxx
3Press HOLD to save the entry. Confirmation tone is heard and the display now updates..A\ : _..._
To delete an Alternate Voicemail Group assignment:
1Press [#] three times, then press HOLD.
STARPLUS Triad-S System Programming Manual Issue 1 - December 1998 
						

							Voicemail Groups (VM)
Voicemail Programming8-3
Description
An Alternate Voicemail Group may be programmed so that if all voicemail ports are in use, the call can be
routed to an alternate group. This is useful when more than eight ports are required for voicemail traffic.
Leave Mail Index Entry
Programming StepsIPress the LEAVE flexible button (FLASH 65, Button #IO).
2Enter the 3-digit Leave mail index on the dial pad:
First Digit = Standard Leave Table number (O-7).
Second Digit = Leave Table to utilize when station is forwarded to VM in a No-Answer
condition.
Third Digit = Leave Table to utilize when station is forwarded to VM in a Busy condition.
VM 446 AAA LLL R XxX,XxX,
xxx,xxx,xxx,xxx,xxx,xxx
tI
. .3Press HOLD to save the entry. Confirmation tone is heard and the display now updates.
To delete a Leave mail index entry:
1Press [#] in the desired location on the keypad, then press HOLD (i.e., Tables 1,2,3entered to delete only Table 2, enter 
[1],[#],[3] and press HOLD).
Description
The Leave Mail Index specifies the outpulsing Table where the in-band digits required to connect a caller,
forwarded into voicemail, to the called stations mail box are stored. By default, Voicemail Group 
1 (440)
Leave Table index is set to zero (0).
Retrieve Mail Index Entry
Programming Steps7..
c-&‘-”..,_ “,,Ii-Press the RETRIEVE flexible button (FLASH 65. Button #ll).
2Enter the one-digit outpulsing table number (O-7) on the dial pad.
~
STARPLUS Triad-S System Programming Manualissue I- December 1998 
						

							8-4Voicemail Groups (VM)
Voicemail ProgrammingVM 
446 AAA LLL R XxX,XxX,
xxx,xxx,xxx,xxx,xxx,xxx
.
3Press HOLD to save the entry. Confirmation tone is heard and the display now updates.
To delete a Retrieve Mail Index Entry:
1Press the pound key once [#I, then press HOLD.
Description
The Retrieve Mail Index specifies the outpulsing table where the In-Band digits required to connect a station
user to their own mailbox are stored. By default, Voicemail Group 1 (440) Retrieve Table index is set to 1.For the Triad-S system to send the Station 
identification digits (station 3
or 4-digit extension number), a Leave and a Retrieve tab/e must be
referenced when assigning voicemail groups. However, the Leave and
Retrieve outpulsing tables can be empty (no entries in the referenced
table).
Station Assignment(s)
Programming StepsIPress the STATION ASSIGN flexible button (FLASH 65, Button 
#12).
zEnter the 3-digit station numbers. A maximum of eight SLT stations may be entered.
VM 446 AAA LLL R XxX,XxX,
xxx,xxx,xxx,xxx,xxx,xxx
.
3Press HOLD to save the entry. Confirmation tone is heard and the display now updates.
Description
Up to eight SLT port extension numbers may be programmed into a voicemail group. A flexible button may
be programmed with a voicemail group pilot number 
(440-447). This button then acts as a DSS for that
voicemail group when pressed and also serves as the message waiting indication for that VM group.Issue I -December 1998
STARPLUS Triad-S System Programming Manual 
						

							Voicemail Groups (VM)
Voicemail Outpulsing Table8-5
Voicemail Outpulsing Table
,,?$. Voicemail In-Band Signaling
d.,... ‘L- ”i.c -7
Programming Steps
1Press FLASH and dial [66]. The following message is shown on the display phone.
VOICEPRE XXXXXXXXXXXXE
MAIL YSUF XXXXXXXXXXXXEWhere:
y = Table Index (O-7)
X = Entered Digits (O-9, 
#, *, Pauses)
2The TABLE 00 flexible button (Button #I) led is lit. To change tables, press the
appropriate flexible button (Buttons 2-8) and perform the following procedures.
sDial one of the following, if required:
[0] = If a prefix is required
[I] = If a suffix is required
[#] = If entry is to be deleted
4Enter up to 12 digits, including [X] and [#I, TRANS button = pause.
5Press HOLD to save the entry. Confirmation tone is heard and the display now updates.
To clear entries in a Table:
1Press the pound key once [#I, followed by HOLD.
Description
Entries in one of the eight Voicemail Outpulsing Tables determine the In-Band signaling required for
Retrieving messages (lets stations pick up mail) and Leaving messages (lets stations leave messages in
voicemail).
STARPLUS Triad-S System Programming ManualIssue I- December 1998 
						

							Voicemail Groups (WA)
Voicemail Outpulsing TableTABLE
0TABLE1TABLE2TABLE3
*EiIm +12 913*14TABLE4TABLE5TABLE6TABLE
7
#: %F +em 11_8DISCONNECT
TABLE
1121%122 %a *124
Build a table (0 for example) for any additional digits other than the Station Extension Number (Voicemail
Box Number) needed for a caller to leave a message in a station’s mailbox (Leave). Build another table (1
for example) for any additional digits needed for a mailbox holder to retrieve a message.(Retrieve).
By default:
Table 0Prefix = P7 (PauseS7)
Suffix = None
Table 1Prefix = P7 (Pause+7)
Suffix = 
*
Table 7Prefix = P7 (Pause+7)
Suffix = 2Entries are not 
requiredin the Outpulsing Table. However, a tab/e must be
referenced when setting up the Voicemail groups.
,: .: ,:‘;, -.:...>r:: t 2,r ., .  .  . ...,. .  . ..
Issue I - December 1998STARPLUS Triad-S System Programming Manual