Vodavi Starplus Triad S Description Manual
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Prior to actual power up and initialization, check out the STARPLUS Triad-S System to avoid start up delays
or improper loading. A step-by-step checklist is provided for this purpose.
I ’
\
Preliminary Procedures
1Make sure the Basic Key Service Unit (BKSU) is properly grounded to cold water pipe or
earth ground.
2Verify that all expander modules are firmly seated onto their connectors.
3Inspect the MDF for shorted wiring and improper polarity that would affect the Digital
Terminal or DSS console.
4Make...](http://img.usermanuals.tech/thumb/5735/86962/w64_vodavi-triad-s-description-install-program_d-362.png "Page 363
Prior to actual power up and initialization, check out the STARPLUS Triad-S System to avoid start up delays
or improper loading. A step-by-step checklist is provided for this purpose.
I ’
\
Preliminary Procedures
1Make sure the Basic Key Service Unit (BKSU) is properly grounded to cold water pipe or
earth ground.
2Verify that all expander modules are firmly seated onto their connectors.
3Inspect the MDF for shorted wiring and improper polarity that would affect the Digital
Terminal or DSS console.
4Make...")
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Issue 7 - December 1998 Inll57l~ll5ilinl~ll5Ill5l~ STARPLUS Triad-S Installation Mutx~al
Prior to actual power up and initialization, check out the STARPLUS Triad-S System to avoid start up delays or improper loading. A step-by-step checklist is provided for this purpose. I ’ \ Preliminary Procedures 1Make sure the Basic Key Service Unit (BKSU) is properly grounded to cold water pipe or earth ground. 2Verify that all expander modules are firmly seated onto their connectors. 3Inspect the MDF for shorted wiring and improper polarity that would affect the Digital Terminal or DSS console. 4Make certain the lithium battery switch (SW2) on the MBU of the BSKU is set to the ON position to enable the battery backup option. 5Make sure the MDF cables connected to the KSU are secure and are plugged into the correct position. Power Up Sequence The power up sequence involves 1) the proper application of AC power to the system and 2) defaulting the system. A successful power up is assured if the installation checklist is followed. 1Plug the AC power cord of the Key Service Unit into the dedicated 117V AC outlet. 2Remove the BKSU cover, set SW1 on the MBU to the ON position. Set (SW2) (BATT) to the ON position. 3Turn the power switch of the KSU to ON. 4Set (SWI) on the MBU to the OFF position to retain changes to the database. 5The system is ready for programming. If problems occur, refer to Section 4, Maintenance and Troubleshooting.
~~ Table 3-1: Power Supply Tests Issue I- December 1998 mml5lll.5llu;il~lmll5l~ STARPLUS Triad-S Installation ManualI
Introduction This section is provided as a guideline in isolating and resolving functional problems that may be encountered as a result of improper use or component failure of the STARPLUS Triad-S systems, Other failures, such as no dial tone from the central office, must also be considered as an overall troubleshooting procedure. System Programming and Verification System operation should be verified as per the programmed customer database once all customer database programming was completed. A hard copy of the customer database can be printed from the system and should be kept on-site and up to date for future reference.System must be initiuhzed before the customer database is programmed. The STARPLUS Triad-S systems are highly-featured digital switches and, as such, feature activation can sometimes be mistaken for improper operation. First, verify all programmable features are enabled for the phone or function in question. Then compare the suspected improper operation with the feature operation description to determine which feature is causing conflict. Be aware that some features can override others and take precedence in operational priority. Then make the necessary programming changes in customer database programming to acquire the desired operation. If feature operation is not the cause of the suspected problem, then general troubleshooting procedures should be employed. A basic guideline for determining the cause of a reported problem is given below:IVerify that system programming is correct and that the suspected feature, circuit or function was enabled in programming. 2Check the installation cabling/wiring and connectors for cuts, shorts or loose connections. By verifying correct operation for each segment of the installation and system, the source of the problem is isolated and can thereby be identified and resolved.
4-2Maintenance and Troubleshooting Telephone and Terminal Troubleshooting IRl~liritllFlml~l~~~~~l~l~l~l~l~l~l~l~i~l~l~l~l~i~l~l~l~l~l~l~l~i~l~l Telephone and Terminal Troubleshooting This section discusses general functions on a variety of key telephones and terminals available for use on the system. It is assumed that basic troubleshooting skills in the identification and resolution of basic problems are already possessed (e.g., static/noise heard on conversation, one phone only; Replace worn handset cord). Keyset Self Test The STARPLUS Triad-S system contains a test mode feature that supports the off-line testing of digital keysets and DSS units. The term off-line means that the unit under test is operationally disconnected from the switch during the test operation. Keysets not under test continue to operate in the normal manner. Tests are provided to verify the keyset and DSS LED, LCD, and keyboard button operations. 1The test mode is entered by taking a keyset’s handset off hook. 2Press the SPEED button and dial [7#] on the dial pad. This disconnects the keyset from the system and brings up the Test Mode Menu on the keyset’s LCD. The test mode is exited by putting the handset back on hook. This reconnects the keyset to the system. Test Mode Menu: The menu allows the operator to select a test mode by pressing the mode number at the dial pad. The operator can always return to the main test menu by pressing [##I.SELECT l:LCDLED 2:KEYBTN 3: DSSBTN Keyset LCD/LED Test This test outputs a series of continuously repeated LCD string messages to LCD lines 1 and 2. The set of strings consists of the letters A through X and a through x. The next set of strings are:PICKUP TRUCK SPEED ZONE! *** STANDING BACK *** 4The strings are alternately displayed on lines 1 and 2 of the LCD display, Issue I- December 1998 kilmlk.!m5ll~lmll5lll5l~ STARPLUS Triad-S Installation Manual
Keyset Button Test 1Pressing a keyset button turns on the LED and displays an LCD message identifying the button number. PRESS KEYSET BUTTONS DIGIT1
4-4Maintenance and Troubleshooting Keyset Self Test Inl~llr;lllsllll~l~l~l~l~l~l~l~l~l~l~l~l~l~l~l~l~l~l~l~l~l~l~l~l~l~l~l If no DSS unit is associated with the keyset, the keyset display indicates NO DSS. The DSS LED test causes all the LEDs to light steady. All LEDs remain lit steady until a DSS flex button is pressed. Pressing a DSS button turns on the DSS button LED and displays an LCD message on the associated keyset identifying the DSS button number (01 to 48). In addition, it turns off the previously selected flex LED.PRESS DSS BUTTONS BTNOl
Maintenance and Troubleshooting Keyset Self Test Single Line Telephones The following applies to all 2500 type single line telephones connected to the system,I SymptomIAction 1Phone will not dial outVerify correct SLT type programmed in station identification. Verify line group access programming. 2No ringing to phoneCheck CO line ringing assignments in programming. 3Message waiting lamp does not workCheck station ID assignment in programming. Make sure the MSGU is installed on the CSIB. 4Cannot call another intercom stationCheck off hook preference programming.Put all unused CO lines in a CO line group notcurrently being used. Table 4-3: Single Line Telephones DSWDLS Console The following applies to DSS/DLS Consoles: SymptomAction 1Buttons on DSSlDLS do not functionCheck station identification assignment in as labeledprogramming for correct DSS map assignment. 2Pressing buttons on DSS does not activate keyset3 No powerDSS must be assigned to keyset in station ID programming. Verify unit is connected to the correct type station board (digital or electronic). Table 4-4: DSS/DLS Console STARPLUS Triad-S /nstallation Manual Lr;lltf;llmImlml~lmlml lssoe I- December 1998
. . .4-6 Maintenance and Troubleshooting CO Line Card Functions CO Line Card Functions The system can be equipped with either a CKIB or CSIB line interface card. Each card type contains three (3) Loop Start CO lines...A..:-7:‘.‘.:z::.. . ..-SymptomAction 13 loop start CO lines on the systemCheck or change card. Check CO line do not workdemarcation. 2CO line(s) does not ringCheck CO line ring assignment in programming. 3Noise or cross-talk on the lineCheck CO line at demarcation for cross-talk. Check with different card at different station. Table 4-5: CO Line Loop Start Board (CKIBESIB Board) System Functions The following functions are related to system resources and the common equipment boards controlling them. SymptomAction Basic KSU and MBUI 1Complete system failure 2Any correctly activated feature does not work properly 3Loss of system intercom dial tone and call processing tones 4Loss of customer database programming 5Customer database cannot be programmedVerify that power switch is on, power cord is plugged in. Check power LED on MBU (left edge of card). Verify PMU was installed with software. Check system programming related to specific feature. Check off hook preferences, headset mode, and verify on another telephone. Verify status of initialization switch, database backup battery connection, battery voltage, and system programming. Verify that no one else is accessing database programming. Check RS232 cable and verify programming was performed from Station 100. Issue I- December 1998Table 4-6: System Functions Isrlmlml~ll5lll5llmll5lL STARPLUS Triad-S lnstollafion Manual