Vodavi Starplus Triad S Description Manual

							 I  . -. .. --.... .-. .-.DIGITAL STATION OPERATION
Uniform Call Distribution (UCD)
QLEDs follow the CAMP-ON or OHVO.
9Each message may be programmed onto a flexible button, including a flex button on a DSS/BLF
console.
The calling station must be a display telephone and the called station must
be a keyse 
t.
Uniform Call Distribution (UCD)
Eight Uniform Call Distribution (UCD) groups can be programmed, each containing up to eight s-digit station
numbers. Each group is assigned a pilot number. When this number is dialed, the first available agent in that
group is rung. Calls are routed to the station that has been on-hook for the longest period of time.
UCD Calls In Queue Display
From an idle display key telephone:
tDial [567] on the dial pad, followed by the 3-digit UCD group number (55x),
orPress pre-programmed* flex button. ON/OFF button LED lights steady.
This display is an idle state display and prompts a Supervisor that a group is having
problems answering their calls. The display tells the agent and his supervisor how many
calls are in queue, how many agents are available or logged into the group, and the
time(in minutes) that the oldest call has been in queue. The agent automatically receives the
calls in queue display whenever there is a call in queue.
2Hang up the handset or press ON/OFF button to terminate the display.
This feature cannot be used with a call in progress. The station is consid-
ered busy 
for incoming calls during this operation.
*A Flex Button must be programmed for this feature to operate. Refer to Table 53:FZex Button
Programming Codes.
-.gi;>UCD Available/Unavailable Mode
If you are an UCD agent, you may place your station in Available mode to receive UCD calls, or you may place
your station in Unavailable mode to block UCD calls from ringing your station.
STARPLUS Triad-S Product Description Manual
Issue I- December 1998 
						

							.5-76DIGITAL STATION OPERATION
Uniform Call Distribution (UCD)
To go Available:
$3Dial [566] on the dial pad,
Or
Press the pre-programmed* AVAILABLE/UNAVAILABLE button. You may now receive UCD calls.
To go Unavailable:
+Dial [566] on the dial pad,
Or
Press the pre-programmed* AVAILABLE/UNAVAILABLE button. You are now blocked from receiving
UCD calls.
*A Flex Button must be programmed for this feature to operate. Refer to Table53:lexButton Programming
Codes.
UCD Overflow Station - Forwarding Assignments
This feature enables UCD calls reaching an Overflow Station to be forwarded.
1Lift the handset or press ON/OFF button.
2Press the pre-programmed* FWD button.
3Dial the desired code:
[7] = No Answer Calls
[8] = Busy Calls
[9] = Busy and No Answer CallsSkip the preceding step for immediate forwarding.
4Dial the 3-digit destination number where to forward calls (Station, Voice Mail, UCD
groups, or Hunt group). Confirmation tone is heard.
5Replace handset or press ON/OFF button.
To remove Call Forwarding:
ILift handset or press ON/OFF button.
zPress the pre-programmed* FWD button. Confirmation tone is heard and the FWD LED
extinguishes.
Issue 
I- December 1998STARPLUS Triad-S Product Description Manual 
						

							DIGITAL STATION OPERATIONUniversal Day/Night Answer (UDA/UNA)
Conditions:
oAn overflow station may be assigned to route callers in queue to a designated station after a specified
time. A queued call is one that has been answered by a recorded announcement device or
transferred into the group.
*A Flex Button must be programmed for this feature to operate. Refer to 
Table53:Flex Button Programming
Codes.
Universal Day/Night Answer (UDA/UNA)
Incoming CO lines can be programmed for Universal Day Answer (UDA) or Universal Night Answer (UNA).
UDA/UNA assigned CO lines can also signal over the external page port(s). If External Day programming is
enabled and the system is in the day mode, the assigned external page port(s) present a ringing signal.
UDA/UNA is established on a per CO line basis in admin programming.
When the system is in Day or Night mode and you hear an outside line ringing at another station, and wish to
answer it:
+Dial [#5] on the dial pad. The connected outside line can be transferred or disconnected.
Each telephone utilizing Universal Day/Night Answer must have a loop
button appearance 
if the ringing outside line does not display at theirphone.
Conditions:
+z+During the Day mode, all common CO lines programmed for UDA ringing will ring.
$3CO lines not programmed for UDA ringing do not participate in common audible ringing.
4~If External Day ring is disabled, or the system is not in the day mode, external page ringing is
disabled.
oRinging CO lines not assigned CO line group access for a particular SLT may be answered in a UDA
service. Dialing privileges are unavailable on CO lines to which an SLT does not have access. CO lines
without UDA status may not be answered or accessed via UDA procedures,
oIf two single-line telephones attempt to retrieve one ringing CO line simultaneously, one user is
connected to the incoming CO line and the other user receives intercom busy tone.
+The special ring mode is treated as day mode.
STARPLUS Triad-S Product Description ManualIssue 7 - December 1998 
						

							5-78DIGITAL STATION OPERATIONVoice Mail Groups (VM)
Voice Mail Groups (VM)
Forward Callers to your Mail box:
Intercom and Transferred CO callers may be routed directly to your mail box by forwarding your phone to a
voice mail group. Callers are then greeted by your personal voice mail greeting, if available. (Refer to Call
Forward -Voice Mail Operation.)
Retrieving Voice Messages:
If your Message Waiting button or programmed Voice Mail Group button is flashing, you may have a voice
message waiting.
To enter the voice mail system to check for mail:
1Dial the Voice Mail Group number [440-4471,or
Press the pre-programmed* Voice Mail group button or flashing Message Wait button.
2When prompted, enter the mailbox password.
Receiving a Voice Mail Message Wait:
To receive a message waiting indication that a voice message is waiting, the Voice Mail system must be
programmed to provide the indication.
After the voice mail system receives a voice message for a station user:
IThe voice mail must go off -hook and dial the voice mail message wait code [420] on
the dial pad.
2Dial the 3-digit extension number of the station user who received a voice message.
Turning the Message Waiting Lamp Off:
When a station user retrieves the voice messages from the voice mail system, the voice mail system must:
1Be programmed to go off -hook and dial the message cancel code [421] on the dial pad.
2Dial the 3-digit extension number of the station user who received a voice message.
Conditions:
oOnly VM extensions are allowed to turn ON/OFF VM message wait indications.
*A Flex Button must be programmed for this feature to operate. Refer to 
Table53:FZexButton Programming
Codes.lssue 
I- December 7998STARPLUS Triad-S Product Description Manual 
						

							DIGITAL STATION OPERATION5-79Voice Mail Groups (VM)
VM Transfer with ID Digits
This feature lets an Attendant or station user transfer a caller directly into a voice mail box. This allows entry
- F.,of the station identification digits by the transferring party. A caller using this feature can transfer to a voice_..Y”L-..~., ‘,O .,amail box when: 1) a station user on the system is not forwarded to VM, or 2) the destination Voice Mail Boxi. 5owner is not a station user.
When a caller wishes to be transferred into a user’s Voice Mail box and that user’s station is not forwarded
into voice mail, the attendant or a station user may initiate a Voice Mail Transfer.
When the caller wishes to leave a Voice Message for a VM user:
1The initiating station presses the TRANS button.
2Dial the Voice Mail Group number,
orPress the pre-programmed* VM group button.
3Dial the desired party’s VMID (Mail Box location) and go on-hook. The system makes the
connection to an available Voice Mail port and sends the Leave Mail Prefix (if any) plus
the digits dialed as the 
VMID number, then the Leave Mail Suffix digits (if any). The
system then cuts through the transferred caller.
The 
VMID (mail box location) can be any number between 000 through
999. 
If 4-digit VMID (Flash 09) is enabled, the range is between 0000
through 9999.
OR
1The initiating system presses the Voice Mail button.
2Press DSS button to transfer desired party’s Voice Mail ID.
Conditions:
$*CO Trunks and Internal Calls may be transferred into Voice Mail using this feature.
oIf no VMID digits are dialed by the transferring station, the identification digits of the transferring
station are sent to VM.
VM Tone Mode Calling Option--;-zi
c
>.A* ..;-...;J-,. dLets the Voice Mail system override a called station’s H or P intercom settings.
When placing a call to a station and Tone ringing is desired, the Voice Mail system MUST be programmed to:
7Dial [6#] on the dial pad.
2Dial the 3-digit station extension (call tone rings station).
STARPLUS Triad-S Product Description ManualIssue I- December 1998 
						

							5-80DIGITAL STATION OPERATIONVolume Control Bar (DKT)
Volume Control Bar (DKT)
There is a volume control bar below the keypad to control the ringing, handset, and speakerphone volumes.
The following message is shown on the display phone, while listening to Background Music:SPEAKER BGM
[#########]MMM DD YY
HH:MM am
The following message is shown on the display phone, while using the speakerphone on a Intercom call:SPEAKER CALL
MMM DD YY
[#########]
HH:MM am
The following message is shown on the display phone, while using the handset on a Intercom call:HANDSET ICM
[#I########]MMM DD YY
HH:MM am
The following message is shown on the display phone, while using the speakerphone on a CO call:SPEAKER CALL
[#I########]MMM DD YY
HH:MM am
The following message is shown on the display phone, while using the handset on a CO call:HANDSET CO
[######I###]MMM DD YY
HH:MM am
The following message is shown on the display phone, while receiving a page announcement:SPEAKER PAGE
MMM DD YY
[#########]
HH:MM am
The following message is shown on the display phone, while receiving an incoming tone ringing Intercom or
CO call:SPEAKER RING
[#########]MMM DD YY
HH:MM amissue I- December 1998
STARPLUS Triad-S Product Description Manual 
						

							.
Introduction
This section of the manual contains the operating instructions for Single Line users. It is designed to provide
step-by-step instructions for operating the Single Line telephones in the system.
Literature similar to these operating instructions was prepared for use by the customer in the form of a
Single Line Telephone User’s Guide.
Account Codes
SLT stations can enter an account code to identify the call or calling station,
Entering Account Code before a call
1Lift the handset.
2Dial [627] on the dial pad.
3Dial the account code.
If the account code contains fewer than 12 digits, dial 
[S] to return to intercom dial tone.
Dial tone is heard.
4Dial [9] or CO Access code and the desired number.
Entering Account Code during a call
1Press the hookswitch momentarily. Your call is placed on hold while you enter your
account code.
2Dial [627] on the dial pad.
3Dial the account code.
If the account code contains fewer than 12 digits, dial [+I+] to return automatically to the call.
Automatic Call Distribution (ACD)
Thisfeature is available with optional soJware. When purchased, Uniform Call Distribution (UCD) is not
used and is replaced by the ACD functions identified in the following. Sixteen Automatic Call Distribution
(ACD) groups can be programmed, each containing up to sixteen 3-digit station numbers.
Issue 1 - December 1998STARPLUS Triad-S Product Description Manual 
						

							SINGLE LINE TELEPHONE OPERATIONAutomatic Call Distribution (ACD)Agent 
Login/Logout Feature
The Agent Login/Logout feature provides a means for an agent to log into one of the ACD groups and receive
calls, For an agent to be placed into an active ACD state, the agent must first 
login.IDial the 
LOGIN CODE [572] on the dial pad, followed by the ACD group number (5xx)into which the agent is going to log.
2The agent enters his unique AGENT ID code (0000-9999). Confirmation tone is heard
and the agent is logged onto the ACD group. When the agent logs in, an ACD 
loginevent is sent to the SMDR port, if active.
If u member is assigned to a specific AC0 group and uses the login-logout
codes to enter and exit an 
AC0 group other than his assigned group, the
database is changed to reflect the different group.
For an agent to remove himself from the ACD group as an active agent
oDial the LOGOUT CODE 15711 on the dial pad. When the agent logs out and removes himself from
the ACD group, an ACD 
logout event is sent to the SMDR port, if active.
Conditions:
*If an agent logs into an ACD group from a station that is logged into another ACD group, the station
is automatically removed from the previous ACD group.
+z+An agent may log out while in wrap-up, or unavailable.
3An agent logging in is placed in wrap-up mode before receiving an ACD call,
c,If an agent attempts to log into an ACD group that already has I6 members, that agent receives
error tone.
Issue I- December 1998STARPLUS Triad-S Product Description Manual 
						

							SINGLE LINE TELEPHONE OPERATIONAutomatic Call Distribution (ACD)6-3
The Triad-S system does not verify agents ID codes, other than requiring entry of four digits.
2500 Type2500 Type with Message Waiting Lamp on Top
Figure 6-1: 2500 Series SLT Telephones
STARPLUS Triad-S Product Description Manual
Issue I- December 7998 
						

							6-4SINGLE LINE TELEPHONE OPERATIONAutomatic Call Distribution (ACD)
2500 Type with Message Waiting Lamp
2500 Type Wall Phone2500 Type with Flash KeyFigure 6-l: 2500 Series SLT Telephones
issue I - December 1998STARPLUS Triad-S Product Description Manual