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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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Managing phone features 57 Adding feature buttons 4 DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 4 Managing phone features This section provides generic instructions for adding any feature button. Because you may need more information to decide which feature buttons you want to assign to a user or group of users, we included the Telephone feature buttons table in this section. This table lists all of the feature buttons that are available on the DEFINITY ECS. After the list of feature buttons, we included several procedures that explain how to set up the specific feature buttons that require special treatment or considerations. Adding feature buttons Once you add a phone to the system, you can use the station screen to change the settings for the phone, such as adding or changing feature button assignments. The system allows you to assign features or functionality to each programmable button. It is up to you to decide which features you want for each phone and which feature you want to assign to each button. Instructions To assign feature buttons: 1. Type change station nnnn and press ENTER, where nnnn is the extension for the phone you want to modify. The Station screen appears.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Managing phone features
58 Telephone feature buttons
4
2. Press NEXT PAGE until you locate the Feature Button Assignment fields.
Some phones have several feature button groups. Make sure that you are
changing the correct button. If you do not know which button on the phone
maps to which button-assignment field, refer to your phone’s manual, or
refer to ‘‘
Phone reference’’ on page 1065.
3. Move the cursor to the field you want to change.
4. Type the button name that corresponds to the feature you want to add.
To determine feature button names, press
HELP or refer to‘‘Telephone
feature buttons’’ on page 58.
5. Press
ENTER to save your changes.
Some phones have default assignments for buttons. For example, the following
figure shows that the 8411D includes defaults for 12 softkey buttons. It already
has assignments for features like Leave Word Calling and Call Forwarding.
If you do not use an alias, you can easily assign different features to these buttons
if you have different needs.
If you use an alias you must leave the default softkey button assignments. The
system allows you to change the button assignments on the screen and the features
work on the alias phone, however the labels on the display do not change.
Telephone feature buttons
The following table provides descriptions of the feature buttons that you can
administer on multiappearance telephones. It also lists the administrable software
names and recommended button label names. Display buttons support telephones
STATION
SOFTKEY BUTTON ASSIGNMENTS
1: lwc-store
2: lwc-cancel 3: auto-cback 4: timer 5: call-fwd Ext: _____
6: call-park
7: date-time 8: priority 9: abr-prog10: abr-spchar Char: ~p11: abr-spchar Char: ~m12: abr-spchar Char: ~w
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 59 Telephone feature buttons 4 equipped with alphanumeric displays. Note that some buttons may require 1-lamp or 2-lamp buttons. Some buttons are not allowed on some systems and on some phones. Table 1. Telephone feature buttons Button nameButton label Description Maximum abr-prog AbrvDial ProgramAbbreviated Dialing Program: allows users to program abbreviated dialing and autodial buttons or to store or change numbers in a personal list or group list associated with the station.1 per station abr-spchar AbrvDial (char)Abbreviated Dialing Special Character: allows users to enter an associated special character [~, ~m (mark), ~p (pause), ~s (suppress), ~w (wait for dial tone), or ~W (wait forever)] when programming an abbreviated dialing list entry.1 each per station abrdg-appr (Ext: ____)(extension) Bridged Appearance of an analog phone: allows the user to have an appearance of a single-line telephone extension. Assign to a 2-lamp appearance button.Depends on station type abrv-dial (List: __ DC: __)AD Abbreviated Dialing: dials the stored number on the specified abbreviated dialing list. List: specify the list number 1 to 3 where the destination number is stored DC: specify the dial code for the destination number1 per AD list per dial code abrv-ring AR Abbreviated and Delayed Ringing: allows the user to trigger an abbreviated or delayed transition for calls alerting at an extension. ac-alarm AC Alarm Administered Connection alarm notification: allows the user to monitor when the number of failures for an administered connection has met the specified threshold. 1 per station Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 60 Telephone feature buttons 4 aca-halt Auto-Ckt AssureAutomatic Circuit Assurance (display button): allows users of display telephones to identify trunk malfunctions. The system automatically initiates a referral call to the telephone when a possible failure occurs. When the user presses ACA Halt, the system turns off ACA monitoring for the entire system. The user must press ACA Halt again to restart monitoring.1 per system account Acct Account: allows users to enter Call Detail Recording (CDR) account codes. CDR account codes allow the system to associate and track calls according to a particular project or account number. admin Admin Administration: allows a user to program the feature buttons on their 6400-series telephone. after-call Grp:___After Call Work After Call Work Mode: allows an agent to temporarily be removed from call distribution in order for the agent to finish ACD-related activities such as completing paperwork. Grp: specify the ACD split group number.1 per split group alrt-agchg Alert Agent Alert Agent: indicates to the agent that their split/skill hunt group changed while active on a call. This button blinks to notify the agent of the change.1 per station alt-frl Alt FRL Alternate Facility Restriction Level (FRL): activates or deactivates an alternate facility restriction level for the extension.1 per system Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 61 Telephone feature buttons 4 ani-requst ANI RequestAutomatic Number Identification Request: allows the user to display the calling party’s number from incoming trunks during the voice state of call. The trunk must support this functionality.1 per station assist (Group: __)Assist Supervisory Assistance: used by an ACD agent to place a call to a split supervisor. Group: specify the ACD split group number.1 per split group asvn-halt asvn-halt Authorization Code Security Violation Notification: activates or deactivates call referral when an authorization code security violation is detected. 1 per system atd-qcalls AQC Attendant Queue Calls (display button): tracks the number of calls in the attendant group’s queue and displays the queue status. Assign this button to any user who you want to backup the attendant. 1 per station atd-qtime AQT Attendant Queue Time (display button): tracks the calls in the attendant group’s queue according to the oldest time a call has been queued, and obtains a display of the queue status.1 per station aut-msg-wt (Ext: ___)Message (name or ext #) Automatic Message Waiting: associated status lamp automatically lights when an LWC message has been stored in the system for the associated extension (can be a VDN). 1 per aut-mst-ext auto-cback Auto CallBack Automatic Call Back: when activated, allows inside user who placed a call to a busy or unanswered telephone to be called back automatically when the called telephone becomes available to receive a call.1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 62 Telephone feature buttons 4 auto-icom (Group: __)Auto (name or ext #) Automatic Intercom: places a call to the station associated with the button. The called user receives a unique alerting signal, and a status lamp associated with a Intercom button flashes. Grp: Intercom — Auto-Icom group number. This extension and destination extension must be in the same group.1 per group per dial code auto-in (Group: __)Auto In Auto-In Mode: allows the user to become automatically available for new ACD calls upon completion of an ACD call. Grp: The split group number for ACD.1 per split group auto-wkup Auto Wakeup Automatic Wakeup (display button): allows attendants, front-desk users, and guests to request a wakeup call to be placed automatically to a certain extension (may not be a VDN extension) at a later time.1 per station autodial Autodial Allows a user to dial a number that is not part of a stored list. aux-work (Group: __)Auxiliary Work Auxiliary Work Mode: removes agent from ACD call distribution in order to complete non-ACD-related activities. Grp: The split group number for ACD.1 per split group Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 63 Telephone feature buttons 4 brdg-appr (Btn: __ Ext: ___)(extension) Bridged Call Appearance: provides an appearance of another user’s extension on this telephone. For example, an assistant might have a bridged appearance of their supervisor’s extension. The bridged appearance button functions exactly like the original call appearance, for instance it indicates when the appearance is active or ringing. You can assign brdg-appr buttons only to 2-lamp appearance buttons. You must indicate which extension and which call appearance button the user wants to monitor at this phone.Depends on station type btn-view Button View Button View: allows users to view, on the phone’s display, the contents of any feature button. Button View does more than the “View” or “stored-num” feature button; these only display what is contained in abbreviated dialing and autodial buttons. When the user presses the btn-view button and then a specific feature button, they see the feature name and any auxiliary data for that button. This allows users to review the programming of their feature buttons. You can assign this soft-key button to any 6400-, 7400-, or 8400-series display telephone. Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 64 Telephone feature buttons 4 busy-ind (TAC/Ext: __)Busy Busy Indication: indicates the busy or idle status of an extension, trunk group, terminating extension group (TEG), hunt group, or loudspeaker paging zone. Users can press the busy-ind button to dial the specified extension. You can assign this button to any lamp button and must specify which Trunk or extension the user wants to monitor.1 per TAC/Ext call-apprextensionCall Appearance: originates or receives calls. Assign to a 2-lamp appearance button.Depends on station type call-disp Return Call Call Displayed Number (display button): initiates a call to the currently displayed number. The number may be from a leave word calling message or a number the user retrieved from the Directory.1 per station call-fwd (Ext: ___)Call ForwardingActivates or deactivates Call Forwarding All Calls. call-park Call Park Allows the user to place the current call in the call park state so it can be retrieved from another phone. 1 per station call-pkup Call Pickup Allows the user to answer a call that is ringing in the user’s pickup group.1 per station call-timer CTime Used only on the 6400 sets. Allows users to view the duration of the call associated with the active call appearance button.1 per station callr-info Caller Info (display button) Used with Call Prompting to allow users to display information collected from the originator. 1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 65 Telephone feature buttons 4 cas-backup CAS Backup Centralized Attendant Service Backup: used to redirect all CAS calls to a backup extension in the local branch if all RLTs are out-of-service or maintenance busy. The associated status lamp indicates if CAS is in the backup mode. 1 per station cdr1-alrm CDR 1 Failure CDR Alarm: associated status lamp is used to indicate that a failure in the interface to the primary CDR output device has occurred.1 per station cdr2-alrm CDR 2 Failure CDR Alarm: associated status lamp is used to indicate that a failure in the interface to the secondary CDR output device has occurred. 1 per station cfwd-bsyda Call Forwarding bsyda (Ext)Call Forward Busy/Don’t Answer: activates and deactivates call forwarding for calls when the extension is busy or the user does not answer. check-in Check In Check In (display button): changes the state of the associated guest room to occupied and turns off the outward calling restriction for the guest room’s station.1 per station check-out Check Out Check Out (display button): Changes the state of the associated guest room to vacant and turns on the outward calling restriction for the guest room’s station. Also clears (removes) any wake-up request for the station. 1 per station clk-overid Clocked Override Clocked Manual Override (display button): used in association with Time of Day Routing to override the routing plan in effect for the activating user. The routing plan is overridden for a specified period of time.1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 66 Telephone feature buttons 4 consult Consult The Consult button allows a covering user, after answering a coverage call, to call the principal (called party) for private consultation. Activating Consult places the caller on hold and establishes a private connection between the principal and the covering user. The covering user can then add the caller to the conversation, transfer the call to the principal, or return to the caller.1 per station cov-cback Coverage Callback Allows a covering party to store a leave word calling message for the principal (called party).1 per station cov-msg-rt Covr Msg Retrieve Coverage Message Retrieval (display button): places a covering station into the message retrieval mode for the purposes of retrieving messages for the group.1 per station cpn-blk CPN Block Blocks the sending of the calling party number for a call.1 per station cpn-unblk CPN UnblockDeactivates calling party number (CPN) blocking and allows the CPN to be sent for a single call.1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page