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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Managing announcements
367 Adding announcement extensions
13
Adding announcement extensions
You need to assign an extension for each announcement that you want to record.
After you define an announcement extension, you use it to record and access the
announcement.
Instructions
Let’s use extension 1234 for an announcement about business hours. We’ll use the
integrated announcement circuit pack located on 01B18.
To add an announcement extension 1234:
1. Type
change announcements and press RETURN.
The Announcements/Audio Sources
screen appears.
2. In the Ext field, type
1234.
3. In the Type field, type
integrated.
4. In the Name field, type business hours.
5. In the Q field, type y.
This sets up an announcement queue so calls wait in a queue to hear an
announcement if all the ports on the announcement circuit pack are busy.
If you leave this field n, there is no announcement queue. When all the
announcement ports are busy the caller hears busy or other feedback
depending upon how the announcement was accessed.
6. N/A appears in the QLen (queue length) field. You cannot change this field
for integrated announcements because they have a pre-set queue length.
7. In the Pro (protected) field, type
n.
If you enter
n, users with console permissions can change the
announcement. If you enter
y, the announcement cannot be changed.
This field appears only if the Type field is integrated.
ANNOUNCEMENTS/AUDIO SOURCES
Ext. Type COR TN Name Q QLen Pro Rate Port
1: 1234_ integrated 1_ 1_ business hours n N/A n 32 01B18
2: _____ _________ 1_ 1_ _______________ n
3: _____ _________ 1_ 1_ _______________ n
4: _____ _________ 1_ 1_ _______________ n
5: _____ _________ 1_ 1_ _______________ n
6: _____ _________ 1_ 1_ _______________ n
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing announcements 368 Recording announcements 13 8. In the Port field, type 01B18. 9. Press ENTER to save your work. Recording announcements You can record an announcement for callers to hear when they dial a specific extension. You can use the same steps to change an existing announcement. If you want to change an announcement that is recorded on a circuit pack without memory, you have to delete the original message and record a new announcement. Refer to ‘‘ Deleting and erasing announcements’’ on page 372. Before you start nYou need to have a phone or console with a class of service (COS) that provides console permissions to record announcements. Refer to ‘‘ Command Permission Categories’’ on page 536 for more information on COS permissions. Instructions To record an announcement to extension 1234, or change the announcement already recorded there, we’ll use a phone with console permissions. In our example, the announcement feature access code is *56. To record or change the announcement: 1. Dial *56 from a phone or console. You hear dial tone. 2. Dial the announcement extension 1234. You hear dial tone. 3. Dial 1 to begin recording. 4. Record the message. 5. Gently hang up the phone to end recording. NOTE: The announcement records the sound of the receiver returning to the phone. To prevent this from happening, press the drop button, depress the switch hook with your finger, or hang up gently,.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing announcements 369 Saving announcements 13 To listen to the announcement you just recorded: 1. Dial the extension from any phone or console. In our example, dial 1234. NOTE: You have to wait 15 seconds after you record the announcement before you can dial the extension to hear your announcement. Saving announcements You can save and back-up announcements from an announcement circuit pack to system memory. Your system memory is a tape, disk, or memory card, depending on your system. Use this procedure primarily for announcement circuit packs without built-in memory. !CAUTION: Announcements that are recorded on announcement circuit packs without built-in memory are lost if they are not saved to system memory before power is shut down or the circuit pack is reset or removed. For extra security, you may also want to save announcements from announcement circuit packs that have their own built-in memory to another announcement circuit pack with built-in memory or to tape. !CAUTION: Do not copy, save, or restore announcements from an announcement circuit pack that has built-in memory to one without built-in memory because it may corrupt the announcement data. Instructions To save or backup announcements when you have only one announcement circuit pack: 1. Type save announcements and press RETURN to save the changes. This process can take up to 40 minutes. You cannot administer your system while it is saving announcements. To save or backup announcements when you have more than one announcement circuit pack, specify the circuit pack address in your command.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing announcements 370 Copying announcements 13 For example to save the announcements from the circuit pack at 01B18: 1. Type save announcements from 01B18 and press RETURN. NOTE: If you have announcement circuit packs with and without built-in memory, save the circuit pack without built-in memory. If you have a duplicated system with an active processor and a stand-by processor, you can save announcements from the announcement circuit pack to both processors. Simply add system memory for both processors to the save announcements command. If the save announcements procedure fails on one of the processors, it continues on the other processor, which results in inconsistent announcement data between the two processors. To verify that the save announcements command was successful: 1. Type display integrated announcement boards and press RETURN. The Integrated Announcement Boards screen appears. This screen shows the date, time, and location of the announcement circuit pack most recently saved. If the save announcement command failed or the save translations were not run before rebooting, “N/A” appears in these fields. Copying announcements You can copy recorded announcements between back-up disks and tapes when you want to store your recorded announcements in more than one place. Instructions Let’s copy the announcements stored in our weekly disk back-up to the tape back-up we take off company premises for a month. To copy announcements between your back-up disk and tape: 1. Type copy announcements and press RETURN to save the changes. This process can take up to 40 minutes. You cannot administer your system while it is copying announcements.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing announcements 371 Restoring announcements 13 Restoring announcements You can restore announcements from system memory to an announcement circuit pack. Your system memory is a tape, disk, or memory card, depending on your system. If you have a duplicated system, you system always restores the announcements located on the active processor. Instructions Let’s restore announcements from our system memory (stored on a disk) to the integrated announcement circuit pack on our system. To restore announcements from system memory to the integrated announcement circuit pack: 1. Type restore announcements disk and press RETURN. Let’s restore announcements from system memory to an announcement circuit pack that has built-in memory. We know that the announcement circuit pack is located at 01B18: 1. Type restore announcements from cabinet 01. carrier B, slot 18 and press RETURN. 2. Press ENTER to restore announcements. Fixing problems If the system crashes or there is a processor interchange during restore announcements, the restore fails and there is no valid announcement on the circuit pack. Repeat the process when the system is operating properly. Problem Possible causes and solutions You receive error code E28You do not have an integrated announcement circuit pack in the system. Refer to your DEFINITY ECS System Description for more information. You receive error code E31A call is connected to the announcement on the circuit pack and the port is busy. Wait for the call to disconnect and try restore announcements again.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing announcements 372 Deleting and erasing announcements 13 More information When someone powers up the system or inserts or resets an announcement circuit pack, the system checks the circuit pack for announcements. If the system finds no announcements on the circuit pack, and there are recorded announcements stored in system memory, the system restores the announcements from system memory to the announcement circuit pack. !CAUTION: The announcements that are automatically restored are the last announcements saved to system memory. If multiple circuit packs are used, system memory might not contain the announcement for the B or A circuit pack. The system automatically restores announcements to only one announcement circuit pack. The system does not restore to announcement circuit packs that have built-in memory. Deleting and erasing announcements You can delete recorded announcements from an announcement circuit pack that does not have stored memory. When you delete the announcement from the circuit pack, you do not delete the announcement from your system backup tape or disk. You can also erase the announcements stored on an integrated announcement circuit pack that has stored memory. Instructions Let’s use a phone with console permissions to delete the recorded announcement assigned to extension 1234. In our example, we know that the announcement feature access code is *56. 1. Dial *56 from a phone or console. You hear dial tone. 2. Dial 1234. You hear dial tone. 3. Dial 3 to delete the announcement from the announcement circuit pack. 4. Hang up the phone.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing announcements 373 Setting up continuous-play announcements 13 You may also want to remove the announcement extension from the system. To remove the extension, use your system administration terminal to complete the following steps: 1. Type change announcements and press RETURN. The Announcements/Audio Sources screen appears. 2. Delete the information in the Ext and Type fields. 3. Press ENTER to save your work. Finally, to erase announcements on the announcement circuit pack located at 01B18: 1. Type erase announcements 01B18. A warning message appears. 2. Press ENTER to erase the announcements on the circuit pack. Setting up continuous-play announcements You can set up announcements to keep on repeating while callers are connected to the announcement, so a caller listens until the system plays the entire announcement.With a “barge-in” queue, you do not need a separate port for each announcement. For example, you can set up an Automatic Wakeup announcement to repeat and use a barge-in queue. When guests pick up the phone to hear an announcement at a particular time, they use only one port and the message repeats on that port until the last guest goes off-hook and the message ends. Before you start You must use an integrated, multiple-integrated, or external announcement for barge-in announcements. Instructions Let’s set up a continuous-play announcement for our integrated announcement on extension 1234: 1. Type change announcements and press RETURN. The Announcements/Audio Sources screen appears.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Managing announcements
374 Setting up continuous-play announcements
13
2. Type b in the Q field on the same line as extension 1234.
3. Leave
business hours in the name field, or enter a new description for the
announcement.
4. Press
ENTER to save your work.
ANNOUNCEMENTS/AUDIO SOURCES
Ext. Type COR TN Name Q QLen Pro Rate Port
1: 1234_ integ-rep 1_ 1_ business hours b N/A n 32 01B18
2: _____ _________ 1_ 1_ _____________ n
3: _____ _________ 1_ 1_ _____________ n
4: _____ _________ 1_ 1_ _____________ n
5: _____ _________ 1_ 1_ _____________ n
6
Managing group communication 375 Setting up voice paging over loudspeakers 14 DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 14 Managing group communication Group communication features allow coworkers to communicate with each other more efficiently. This chapter shows you how to administer your system so users can place a variety of pages from their phones or use their phones as intercoms. You can also give specific users permission to monitor other users’ calls or to interrupt active calls with important messages. Setting up voice paging over loudspeakers Use this procedure to allow users to make voice pages over an external loudspeaker system connected to your DEFINITY ECS. If you’re using an external paging system instead of an auxiliary trunk circuit pack, don’t use this procedure. External systems typically connect to a trunk or station port and are not administered through the Loudspeaker Paging screen. Before you start Your switch must have one or more auxiliary trunk circuit packs with enough available ports to support the number of paging zones you define. Each paging zone requires 1 port. Refer to the DEFINITY ECS System Description for information on specific circuit packs.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Managing group communication
376 Setting up voice paging over loudspeakers
14
Instructions
As an example, let’s set up voice paging for an office with 5 zones. We’ll allow
users to page all 5 zones at once, and we’ll assign a class of restriction of 1 to all
zones.
1. Type
change paging loudspeaker and press RETURN.
The Loudspeaker Paging
screen appears.
2. In the Voice Paging Timeout field, type
30.
This field sets the maximum number of seconds a page can last. In our
example, the paging party will be disconnected after 30 seconds.
3. In the Port field for Zone 1, type
01C0501.
Use this field to assign a port on an auxiliary trunk circuit pack to this zone.
4. In the Voice Paging — TAC field type
301.
Use this field to assign the trunk access code users dial to page this zone.
You cannot assign the same trunk access code to more than one zone.
5. In the Voice Paging — COR field type
1.
Use this field to assign a class of restriction to this zone. You can assign
different classes of restriction to different zones.
6. On the Zone 1 row, type
Reception area in the Location field.
Give each zone a descriptive name so you can easily remember the
corresponding physical location.
LOUDSPEAKER PAGING
CDR? y
Voice Paging Timeout (sec): 30
Code Calling Playing Cycles:
PAGING PORT ASSIGNMENTS
Voice Paging Code Calling
Zone Port TAC COR TN TAC COR TN Location:
1: 01C0501 301 1 1 1 Reception area
2: 01C0502 302 1 1 1 Shipping & receiving
3: 01C0503 303 1 1 1 Staff offices
4: 01C0504 304 1 1 1 Management suite
5: 01C0601 305 1 1 1 Breakroom
6: 1 1
7: 1 1
8: 1 1
9: 1 1
ALL: 310 1 1 1