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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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![Page 1065
Command reference
1041
18
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
18
Command reference
Use the commands in the tables below to access each administration screen.
Brackets [ ] indicate the qualifier is optional. Single quotes (‘ ’) indicate the text
inside the quote must be entered exactly as shown or an abbreviated form of the
word may be entered. MAX is the maximum number available in your system
configuration.
AAR and ARS Digit Analysis Table
Action Object...](http://img.usermanuals.tech/thumb/3002/83227/w64_definity-ecs-administrators-guide_d-1064.png "Page 1065
Command reference
1041
18
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
18
Command reference
Use the commands in the tables below to access each administration screen.
Brackets [ ] indicate the qualifier is optional. Single quotes (‘ ’) indicate the text
inside the quote must be entered exactly as shown or an abbreviated form of the
word may be entered. MAX is the maximum number available in your system
configuration.
AAR and ARS Digit Analysis Table
Action Object...")
![Page 1066
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Command reference
1042
18
AAR and ARS Digit Conversion Table
Abbreviated Dialing Lists
Action Object Qualifier
change aar digit-conversion
ars digit-conversionEnter digits between 0 to 9 ‘x’ or ‘X’
display aar digit-conversion
ars digit-conversionEnter digits between 0 to 9 ‘x’ or ‘X’
[’print’ or ’schedule’]
list aar digit-conversion
ars digit-conversionEnter [‘start’ matching pattern]
[‘count’ (1-MAX)] [’print’ or...](http://img.usermanuals.tech/thumb/3002/83227/w64_definity-ecs-administrators-guide_d-1065.png "Page 1066
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Command reference
1042
18
AAR and ARS Digit Conversion Table
Abbreviated Dialing Lists
Action Object Qualifier
change aar digit-conversion
ars digit-conversionEnter digits between 0 to 9 ‘x’ or ‘X’
display aar digit-conversion
ars digit-conversionEnter digits between 0 to 9 ‘x’ or ‘X’
[’print’ or ’schedule’]
list aar digit-conversion
ars digit-conversionEnter [‘start’ matching pattern]
[‘count’ (1-MAX)] [’print’ or...")
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 1037 Vector Directory Number 17 VDN of Origin Annc. Extension Data for this field appears only when, on the System-Parameters Customer-Options screen, the VDN of Origin Announcement field is y. 1st/2nd/3rd Skill Only appears when, on the System-Parameters Customer-Options screen, the Expert Agent Selection (EAS) field is y. AUDIX Name Only appears for G3r configurations. If this VDN is associated with the AUDIX vector, enter the name of the AUDIX machine as it appears in the Node Names screen. Messaging Server Name Only appears for R5r configurations. If this VDN is associated with MSA, enter the name of the server as it appears in the Node Names screen. Return Destination VDN Timed ACW Interval When a value is entered in this field, an agent in auto-in work mode who receives a call from this VDN is automatically placed into After Call Work (ACW) when the call drops. Enter the number of seconds the agent should remain in ACW following the call. When the administered time is over, the agent automatically becomes available. This field has priority over the Timed ACW Interval field on the Hunt Group screen. Valid entries Usage VDN extension Enter the extension number of the VDN of Origin announcement. Valid entries Usage 1 to 99Enter the desired Skill numbers in each field. Valid entries Usage VDN extension Enter the VDN extension number to which an incoming trunk call will be routed if it returns to vector processing after the agent drops the call.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 1038 Vector Directory Number 17 BSR Application To use multi-site Best Service Routing with this VDN, specify an application plan for the VDN. This field only appears if, on the System Parameters Customer-Options screen, the Lookahead Interflow (LAI) and Vectoring (Best Service Routing) fields are y. BSR Available Agent Strategy The available agent strategy determines how Best Service Routing identifies the “best” split or skill to service a call in an agent surplus situation. To use Best Service Routing with this VDN, enter an agent selection strategy in this field. This field only appears if, on the System Parameters Customer-Options screen, the Vectoring (Best Service Routing) field is y. Valid entries Usage Enter a 1- to 3-digit number. Valid entries Usage 1st-found UCD-LOA UCD-MIA EAD-LOA EAD-MIA
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
1039 Vector Directory Number
17
Field descriptions for page 2
Screen 216. Vector Directory Number
change vdn 5000 Page 2 of 2
VECTOR DIRECTORY NUMBER
AUDIX Name:
Messaging Server Name:
Return Destination:
VDN Timed ACW Interval:
BSR Application:
BSR Available Agent Strategy: 1st-found
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 1040 Vector Directory Number 17
Command reference 1041 18 DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 18 Command reference Use the commands in the tables below to access each administration screen. Brackets [ ] indicate the qualifier is optional. Single quotes (‘ ’) indicate the text inside the quote must be entered exactly as shown or an abbreviated form of the word may be entered. MAX is the maximum number available in your system configuration. AAR and ARS Digit Analysis Table Action Object Qualifier change aar analysis ars analysisEnter digits between 0 to 9, ‘x’ or ‘X’ (dialed string) [‘part’ 1-8] [‘min’(1-MAX)] display aar analysis ars analysisEnter digits between 0 to 9, ‘x’ or ‘X’ (dialed string) [‘part’ 1-8] [‘min’ (1-MAX)] [’print’ or ’schedule’] list aar analysis ars analysis[‘start’ string] [‘count’ 1-MAX] [‘route’(1-MAX or r1-r32)], [‘part’ (1-8)], [‘node’ (1-MAX)], [‘to-node’ (1-MAX), [‘print’ or ’schedule’] list aar route-chosen ars route-chosenEnter dialed number, [‘partition’ (1-8)], [’print’ or ’schedule’]
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Command reference 1042 18 AAR and ARS Digit Conversion Table Abbreviated Dialing Lists Action Object Qualifier change aar digit-conversion ars digit-conversionEnter digits between 0 to 9 ‘x’ or ‘X’ display aar digit-conversion ars digit-conversionEnter digits between 0 to 9 ‘x’ or ‘X’ [’print’ or ’schedule’] list aar digit-conversion ars digit-conversionEnter [‘start’ matching pattern] [‘count’ (1-MAX)] [’print’ or ’schedule’] Action Object Qualifier add abbreviated-dialing enhanced Enter form number change abbreviated-dialing enhanced Enter form number display abbreviated-dialing enhanced Enter form number remove abbreviated-dialing enhanced Enter form number Action Object Qualifier add abbreviated-dialing group 1-MAX (or ‘next’) change abbreviated-dialing group 1-MAX display abbreviated-dialing group 1-MAX [’print’ or ’schedule’] list abbreviated-dialing group [xx][’number’ x][’to-number’ x][’count’ n][’print’ or ’schedule’] remove abbreviated-dialing group 1-MAX
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Command reference 1043 18 Action Object Qualifier change abbreviated-dialing personal xxxx (extension number of assigned personal list) and List 1-3 display abbreviated-dialing personal xxxx (extension number of assigned personal list) and List 1-3 [’print’ or ’schedule’] list abbreviated-dialing personal [xxxx (extension)][’ext’ x][’to-ext’ x][’count’ n] [’print’ or ’schedule’] Action Object Qualifier add abbreviated-dialing system change abbreviated-dialing system display abbreviated-dialing system [’print’ or ’schedule’] remove abbreviated-dialing system Action Object Qualifier add abbreviated-dialing 7103A-buttons — change abbreviated-dialing 7103A-buttons — display abbreviated-dialing 7103A-buttons [‘print’ or ‘schedule’] remove abbreviated-dialing 7103A-buttons —
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Command reference 1044 18 Access Endpoint Administered Connection Alias Station Action Object Qualifier add access-endpointxxxx (ext. or ‘next’) change access-endpoint xxxx (ext. or ‘next’) display access-endpoint xxxx (ext. or ‘next’) [’print’ or ’schedule’] duplicate access-endpoint xxxx (ext. or ‘next’) remove access-endpoint xxxx (ext. or ‘next’) list access-endpoint xxxx [‘count’ 1-MAX] [’print’ or ’schedule’] Action Object Qualifier add administered-connection 1-MAX (or ‘next’) change administered-connection 1-MAX (or ‘next’) display administered-connection 1-MAX (or ‘next’) [’print’ or ’schedule’] duplicate administered-connection 1-MAX (or ‘next’) remove administered-connection 1-MAX (or ‘next’) list administered-connection 1-MAX [‘count’ 1-MAX] [’print’ or ’schedule’] Action Object Qualifier change alias station display alias station [’print’ or ’schedule’]
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Command reference 1045 18 Alphanumeric Dialing Table Announcements/Audio Sources ARS Toll Table Action Object Qualifier change alphanumeric-dial-table display alphanumeric-dial-table [print] Action Object Qualifier change announcements change integ-annc-brd-loc display announcements[’print’ or ’schedule’] display integrated-annc-boards [’print’ or ’schedule’] erase announcements board-location list integrated-annc-boards board-location [’print’ or ’schedule’] copy announcements restore announcements save announcements Action Object Qualifier change ars toll n:xxx (1–MAX:office code) n:xyy: n(1-MAX); ‘:’ ;x(2-MAX; display ars toll n:xxx (1 –MAX:office code) [’print’ or ’schedule’]
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Command reference 1046 18 Attendant Console Authorization Code — COR Mapping Bulletin Board Call Vector Action Object Qualifier add attendant 1-MAX change attendant 1-MAX display attendant1-MAX [’print’ or ’schedule’] remove attendant 1-MAX Action Object Qualifier change authorization-code auth (4-13 digit number) display authorization-code auth (4-13 digit number) list authorization-code none Action Object Qualifier change bulletin-board display bulletin-board [print or schedule] Action Object Qualifier change vector 1-MAX display vector 1-MAX [’print’ or ‘schedule’]