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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
537 Command Permission Categories
17
Field descriptions for page 1
Screen 55. Command Permission Categories
Login Name
This display-only field shows the login to which these permissions apply.
Display Admin. and Maint. Data
System Measurements
This field only appears for G3si systems.
Administer Stations
Valid entries Usage
y/n
Enter y to allow a user to use the display, list, monitor, status,
and schedule commands and also change their own passwords
and schedule reports.
Valid entries Usage
y/n
Enter y to allow a user to use the list measurements
commands.
Valid entries Usage
y/n
Enter y to allow a user to add, change, duplicate, or remove
stations, data modules and associated features, such as
abbreviated dialing, vectors, and routing tables.
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COMMAND PERMISSION CATEGORIES
Login Name: angi3
COMMON COMMANDS
Display Admin. and Maint. Data? n
System Measurements? n
ADMINISTRATION COMMANDS
Administer Stations? n Administer Features? n
Administer Trunks? n Administer Permissions? n
Additional Restrictions? n
MAINTENANCE COMMANDS
Maintain Stations? n Maintain Switch Circuit Packs? n
Maintain Trunks? n Maintain Process Circuit Packs? n
Maintain Systems? n Maintain Enhanced DS1? n
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 538 Command Permission Categories 17 Administer Features Use caution when assigning this permission to a user. Administer Trunks Give this permission only to users who are very familiar with these features. Administer Permissions This permission only applies to super-user logins. Additional Restrictions Use page 2 and 3 to add objects (up to 40) that this user cannot manipulate. If an object appears on the Additional Restrictions page, users cannot display, add, change, or do anything else with that object. Maintain Stations You can only enter a value in this field if the Station and Trunk MSP field is set to y on the System Parameters Customer-Options screen. Valid entries Usage y/n Enter y to allow a user to administer feature-related parameters, such as coverage paths, class of service, class of restriction, system parameters, authorization codes, and security. Valid entries Usage y/n Enter y to allow a user to administer AAR/ARS, trunk groups, remote access, and route patterns. Valid entries Usage y/n Enter y to allow a user to administer logins and command permissions. Valid entries Usage y/n Enter y to create additional restrictions, and to have the second and third pages of this screen appear. Valid entries Usage y/n Enter y to allow a user to perform station maintenance.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 539 Command Permission Categories 17 Maintain Switch Circuit Packs You can only enter a value in this field if the Station and Trunk MSP field is set to y on the System Parameters Customer-Options screen. Maintain Trunks You can only enter a value in this field if the Station and Trunk MSP field is set to y on the System Parameters Customer-Options screen. Maintain Process Circuit Packs You can only enter a value in this field if the Processor and System MSP field is set to y on the System Parameters Customer-Options screen. Maintain Systems You can only enter a value in this field if the Processor and System MSP field is set to y on the System Parameters Customer-Options screen. Maintain Enhanced DS1 You can only enter a value in this field if the DS1 MSP field is set to y on the System Parameters Customer-Options screen. Valid entries Usage y/n Enter y to allow a user to perform circuit pack maintenance. Valid entries Usage y/n Enter y to allow a user to perform trunk maintenance. Valid entries Usage y/n Enter y to allow a user to perform processor maintenance. Valid entries Usage y/n Enter y to allow a user to perform system maintenance. Valid entries Usage y/n Enter y to allow a user to perform enhanced DS1 maintenance.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
540 Console Parameters
17
Field descriptions for page 2
Screen 56. Command Permission Categories—Restricted Object List screen
Pages 2 and 3 of this screen are identical, and allow you to specify up to 40 objects
that this user cannot access. These pages do not appear unless you set both the
Administer Station and Additional Restrictions fields to y on page 1 of this screen.
If you want to limit a user’s permissions beyond those on page 1, enter the objects
in this list. For example, if you want a user to be able to add and change stations,
but not Vector Directory Numbers (VDN), in the Administer Stations and
Additional Restrictions fields, type
y. Then on page 2, type vdn as a restricted
object.
Console Parameters
This screen administers attendant console group parameters. This includes basic
parameters for Centralized Attendant Service (CAS) and Inter-PBX Attendant
Service (IAS). A list of the administered attendant consoles also displays on this
screen.
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COMMAND PERMISSION CATEGORIES
RESTRICTED OBJECT LIST
_______________________ ______________________
_______________________ ______________________
_______________________ ______________________
_______________________ ______________________
_______________________ ______________________
_______________________ ______________________
_______________________ ______________________
_______________________ ______________________
_______________________ ______________________
_______________________ ______________________
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
541 Console Parameters
17
Field descriptions for page 1
Screen 57. Console Parameters — Default Attendant Group
Attendant Group Name
Enter a name for the attendant group.
COS
Enter a class of service (COS) number that reflects the desired features for all your
attendant consoles. You can override this COS, by assigning a different COS on
the individual Attendant screen.
COR
Enter the class of restriction (COR) number that reflects the desired features for
the attendant. You can override this COR, by assigning a different COR on the
individual Attendant screen.
Calls In Queue Warning
Enter the number of incoming calls that can be in the attendant queue before the
console’s second Call Waiting lamp lights. The console’s first Call Waiting lamp
lights when any incoming calls are waiting to be answered. The second lamp
lights when the number of calls waiting equals the value you entered in the Calls
in Queue Warning field.
Attendant Lockout
Attendant Lockout prevents an attendant from re-entering a multiple-party
connection held on the console unless recalled by a telephone user.
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CONSOLE PARAMETERS
Attendant Group Name: OPERATOR
COS: 0 COR: 0
Calls in Queue Warning: 5 Attendant Lockout? y
Ext Alert Port (TAAS):
CAS: none
Night Service Act. Ext.:
IAS (Branch)? n IAS Tie Trunk Group No.:
IAS Att. Access Code: Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? n
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 542 Console Parameters 17 Attendant Lockout provides privacy for parties on a multiple-party call held on the console. The held parties can hold a private conversation without interruption by the attendant. Ext Alert Port (TAAS) Enter the seven-digit port number assigned to the external alerting device. This supports the Night Service — Trunk Answer From Any Station feature. NOTE: Place an X in this field to indicate that there is no hardware associated with this port assignment. If an X is used here, you must also fill in the Ext Alert (TAAS) Extension field. Ext Alert (TAAS) Extension Appears only when an X is entered in the Ext Alert Port (TAAS) field. This extension is used by the Terminal Translation Feature (TTI) to assign a port to the Ext Alert Port from a station on the Ext Alert port during system installation or provisioning. Once a port is assigned (either via TTI or by changing the Ext Alert Port field from the G3-MA or other manager terminal) the extension is automatically removed and treated as unassigned. CAS The CAS Main or Branch features must be enabled on the System- Parameters Customer-Options screen for either of these features to be functional here. Valid entries Usage y/n Enter y to activate Privacy — Attendant Lockout. If y is entered, the attendant is prohibited from reentering a conference call that has been placed on hold unless recalled by a phone user on the call. Valid entries Usage main branch none QSIG-mainCan be used if, on the System-Parameters Customer-Options screen, the Centralized Attendant field is y. Indicates all attendants are located on the main PBX. QSIG-branchCan be used if, on the System-Parameters Customer-Options screen, the Centralized Attendant field is y. Indicates there are no local attendants and routes to the main PBX.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 543 Console Parameters 17 RLT Trunk Group No. Appears only when branch is entered in the CAS field. Enter the trunk group number corresponding to the Release Link Trunk (RLT) trunk group to the main location when supporting CAS Branch service. CAS Back-Up Ext. This field handles attendant-seeking calls if the RLT trunk group to the CAS Main switch is out of service or if CAS Back-Up is activated. This field must be explicitly defined as an extension in the dial plan. Neither a prefixed extension nor a VDN extension is allowed. Appears only when branch is entered in the CAS field. AAR/ARS Access Code Appears if the CAS field is QSIG-branch. An optional field that contains an AAR/ARS access code to route to the main PBX, if needed. Night Service Act. Ext. This is a display-only field. It contains the extension of the current night service activation station, if any. Such a station is administered by assigning it a night-serv button. IAS (Branch) Enables or disables Inter-PBX Attendant Service (IAS) Branch feature. Does not appear if, on the System-Parameters Customer-Options screen, the Centralized Attendant field is y. NOTE: CAS and IAS cannot both be active at the same time. Valid entries Usage An extension number for a station individual attendant console hunt group TEG Valid entries Usage 0 - 9, *, # blankEnter up to 4 digits.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 544 Console Parameters 17 QSIG CAS Number Appears if the CAS field is QSIG-branch. Contains the complete number of the attendant group at the main switch, or a vector directory number (VDN) local to the branch switch. This field cannot be left blank. IAS Tie Trunk Group No. Enter the number of the tie trunk group to the main for the IAS (Branch). This entry is required when IAS Branch is y. Does not appear if, on the System-Parameters Customer-Options screen, the Centralized Attendant field is y. IAS Att. Access Code Enter the extension number of the attendant group at the main switch. This entry is required when IAS Branch is y. Does not appear if, on the System-Parameters Customer-Options screen, the Centralized Attendant field is y. Alternate FRL Station This is a display-only field. It displays the extension of the alternate facility restriction level (FRL) activation station. Backup Alerting Indicates whether or not system users can pick up alerting calls if the attendant queue has reached its warning state. DID-LDN Only to LDN Night Ext. Valid entries Usage 0 - 9Enter up to 20 digits. Valid entries Usage y Enter y to allow only listed directory number (LDN) calls to go to the listed directory night service extension. n Enter n if you want all attendant seeking calls to route to the LDN night service extension.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
545 Console Parameters
17
Field descriptions for page 2
Screen 58. Console Parameters — Default Attendant Group
Timed Reminder on Hold (sec)
Enter the time in seconds that a call remains on hold at the console before the
attendant is alerted. In a CAS arrangement, the main and the branch consoles
(when administered) should be administered the same.
Return Call Timeout (sec)
Enter the time in seconds before a split away call (call extended and ringing a
station or otherwise split away from the console) returns to the console. Be sure to
allow five seconds for each ring at all points in a coverage path to ensure the entire
path is completed before the call returns to the console.
Time In Queue Warning (sec)
Enter the number of seconds a call can remain in the attendant queue before
activating an alert.
No Answer Timeout (sec)
Enter the number of seconds a call to the attendant can remain unanswered
without invoking a more insistent sounding tone. Be sure to allow five seconds for
each ring at all points in a coverage path to ensure the entire path is completed
before the call returns to the console.
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CONSOLE PARAMETERS
TIMING
Time Reminder on Hold (sec): 10 Return Call Timeout (sec): 10
Time in Queue Warning (sec):
INCOMING CALL REMINDERS
No Answer Timeout (sec): 20 Alerting (sec): 40
Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
List1: group 1 List2: List3:
SAC Notification? n
COMMON SHARED EXTENSIONS
Starting Extension: Count:
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 546 Console Parameters 17 Alerting (sec) Enter the number of seconds after which a held or unanswered call is disconnected from an attendant loop and routed to another attendant or night service Secondary Alert on Held Reminder Calls? List1, List2, List3 You can assign up to 3 abbreviated dialing lists to each attendant. However, you cannot assign a personal list to an attendant. SAC Notification Enables or disables Enhanced Attendant Notification for Send All Calls. Common Shared Extension—Starting Extension These extension numbers can be used by the attendant to park calls. Common Shared Extension—Count Enter a number to indicate the number of consecutive extensions, beginning with the Start Extension to be used as common, shared extensions. For example, if you enter a starting extension of 4300 and a count of 3, the system provides three consecutive extension numbers (4300, 4301, and 4302) for parking calls. Valid entries Usage y Enter y to begin attendant alerting for Held Reminder Calls with secondary alerting. nEnter n to have held reminder calls alert the attendant the same as normal calls. Normal calls start with primary alerting and switch to secondary alerting when the No Answer Timeout expires. Valid entries Usage enhanced Allows the attendant to access the enhanced system abbreviated dialing list. groupAllows the attendant to access the specified group abbreviated dialing list. You also must enter a group number. systemAllows the attendant to access the system abbreviated dialing list.