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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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Introduction to the DEFINITY system 17 Understanding your configuration 2 DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 2 Introduction to the DEFINITY system This section provides you with general information about the DEFINITY ECS and some of the system-wide functions. It explains how to understand your configuration, read and use your dial plan, and shows you how to make simple changes such as adding extension ranges. This section also explains how to assign feature access codes (FAC). Understanding your configuration At a very basic level, the DEFINITY ECS consists of hardware to perform call processing, and the software to make it run. You use the administration interface to let the system know what hardware you have, where it is located, and what you want the software to do with it. You can find out which circuit packs are in the system and which ports are available by entering the command list configuration all. There are variations on this command that display different types of configuration information. Use the help function to experiment, and see which command works for you. 1. To view a list of port boards on your system, type list configuration port-network and press RETURN. The System Configuration screen appears.
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The System Configuration screen shows all the boards on your system that are
available for connecting phones, trunks, data modules and other equipment. You
can see the board number, board type, circuit-pack type, and status of each board’s
ports. The
u entries on this screen indicate unused ports that are available for you
to administer. These may also appear as
p or t, depending on settings in your
system.
You will find many places in the administration interface where you are asked to
enter a port or slot. The port or slot is actually an address that describes the
physical location of the equipment you are using.
A port address is made up of four parts:
ncabinet — the main housing for all the switch equipment. Cabinets are
numbered starting with 01.
ncarrier — the rack within the cabinet that holds a row of circuit packs. Each
carrier within a cabinet has a letter, A–E.
nslot — the space in the carrier that holds an individual circuit pack. Slots
are numbered 01-16.
nport — the wire that is connected to an individual piece of equipment (such
as a phone or data module). The number of ports on a circuit pack varies
depending on the type.
So, if you have a single-carrier cabinet, the circuit pack in slot 06 would have the
address 01A06. If you want to attach a phone to the 3rd port on this board, the port
address is 01A0603 (01=cabinet, A=carrier, 06=slot, 03=port).
SYSTEM CONFIGURATION
Board Assigned Ports
Number Board Type Code Vintage u=unassigned t=tti p=psa
01A05 DIGITAL LINE TN754B 000002 01 u 03 u 05 u 07 08
01A06 ANALOG LINE TN742 000010 01 02 03 04 u u u u
01B05 ANALOG LINE TN746B 000008 u u u u u u u u
u u u u u u u u
01C04 ANALOG LINE TN746B 000008 u u u u u u u u
u u u u u u u u
01C05 DIGITAL LINE TN2224 000004 01 u u 04 u u 07 08
u u u u u u u u
u u u u u u u u
01C06 HYBRID LINE TN762B 000004 01 02 u u u u u u
01C09 MET LINE TN735 000005 01 u u u
01C10 DIGITAL LINE TN754 000004 u u u u u u u u
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Understanding the dial plan
Your dial plan tells your system how to interpret dialed digits. For example, if you
dial 9 on your system to access an outside line, it is actually the dial plan that tells
the system to find an external trunk when a dialed string begins with a 9.
The dial plan also tells the system how many digits to expect for certain calls. For
example, the dial plan may indicate that all internal extensions are 4-digit numbers
that start with 1 or 2.
Let’s take a look at an example dial plan so you’ll know how to read your system’s
dial plan. The following figure shows an example of a simple dial plan.
If you look at the lower half of the Dial Plan Record screen, you see the First Digit
Table. This table defines the dialing plan for your system.
The rows in the First Digit Table indicate what the system does when the row’s
first digit is dialed. The columns indicate how long the dialed string will be for
each type of call. For example, this dial plan shows that when users dial a 4-digit
number that starts with 2, they are dialing an extension.
The first digit table may have any of the following codes:
nAttendant (attd) — Defines how users call an attendant. Attd access
numbers can be any number from 0 to 9 and contain 1 or more digits. In our
example figure, the system calls an attendant when users dial 0.
Page 1 of 1
DIAL PLAN RECORD
Local Node Number: _
ETA Node Number: _
Uniform Dialing Plan: _______ ETA Routing Pattern: _
UDP Extension Search Order: ____________________
FIRST DIGIT TABLE
First Length
Digit -1- -2- -3- -4- -5- -6-
1: __________ __________ __________ extension_ __________ __________
2: __________ __________ __________ extension_ __________ __________
3: __________ __________ __________ __________ __________ __________
4: __________ __________ __________ __________ __________ __________
5: __________ __________ __________ extension_ __________ __________
6: __________ __________ dac_______ __________ __________ __________
7: __________ __________ __________ __________ __________ __________
8: __________ __________ __________ __________ __________ __________
9: fac_______ __________ __________ __________ __________ __________
0: attd______ __________ __________ __________ __________ __________
*: __________ __________ fac_______ __________
#: __________ __________ fac_______ __________
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Introduction to the DEFINITY system 20 Understanding the dial plan 2 nDial access codes (dac) — Allows you to use trunk access codes (TAC) and feature access codes (FAC) in the same range. For example, you could define the group 600–699 for DAC, which would allow both FAC and TAC in that range. Dial access codes can start with any number from 1 to 9 and contain up to 4 digits, * and #. In our example figure, dial access codes begin with 6 and must be 3 digits long, so this company can have a feature access code set to 633 and a trunk access code assigned to 634. nExtensions (ext) — Defines extension ranges that can be used on your system. In our figure, extensions must be in the ranges: 1000–1999, 2000–2999, and 5000–5999. nFeature access codes (fac) only — FAC can be any number from 1 to 9 and contain up to 4 digits. You can use * or #, but only as a first digit. In our example, this company can use *21 to activate a feature and use #21 to deactivate the same feature. Our example also shows that one FAC can be set to 9 (first digit 9, only one digit long). nMiscellaneous code (misc) — these codes are used if you want to have more than one kind of code start with the same digit. Using a misc code requires that you also define a second digit table. Refer to ‘‘Second Digit Ta b l e’’ on page 874 for information. Our example does not show this type of code. Displaying your dial plan You might want to take this opportunity to look at and interpret your own dial plan. To display your system’s dial plan: 1. Type display dialplan and press RETURN. Modifying your dial plan It is easy to make changes to your dial plan. For example, let’s add a new range of dial access codes to the dial plan. We want to be able to assign both FAC and TAC in the 700–799 range. 1. Type change dialplan and press RETURN. The Dial Plan Record screen appears. 2. Move the cursor to the 7th row in the 3rd column. This field defines what the system does when users dial any number from 700 to 799. 3. Type dac in the selected field. 4. Press ENTER to save your changes.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Introduction to the DEFINITY system 21 Adding feature access codes 2 Adding extension ranges You may find that as your needs grow you want a new set of extensions. Before you can assign a station to an extension, the extension must belong to a range that is defined in the dial plan. Let’s add a new set of extensions that start with 3 and are 4 digits long (3000–3999). To add this set of extensions to the dial plan: 1. Type change dialplan and press RETURN. The Dial Plan Record screen appears. 2. Move the cursor to the 3rd row in the 4th column. 3. Type extension in the selected field. 4. Press ENTER to save your changes. Other options for the dial plan You can establish a dial plan so that users only need to dial one digit to reach another extension. You can also establish a dial plan that allows users to dial, for example, three digits to reach one extension, and four digits to reach another. This is particularly useful in the hospitality industry, where you want users to be able to simply dial a room number to reach another guest. For more information, see ‘‘Single-Digit Dialing and Mixed Station Numbering’’ on page 1487 . Adding feature access codes As your needs change, you may want to add a new set of feature access codes for your system. Before you can assign a FAC on the Feature Access Code screen, it must conform to your dial plan. In our example, if you want to assign a feature access code of 33 to Last Number Dialed, first you need to add a new FAC range to the dial plan. To add a FAC range from 30–39: 1. Type change dialplan and press RETURN. The Dial Plan Record screen appears. 2. Move the cursor to the 3rd row and the 2nd column. 3. Type fac in the selected field. 4. Press ENTER to save your changes.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Introduction to the DEFINITY system 22 Controlling the calls your users can make and receive 2 Changing feature access codes Feature access codes (FAC) allow users to activate and deactivate features from their phones. A user who knows the FAC for a feature does not need a programmed button to use the feature. For example, if you tell your users that the FAC for the Last Number Dialed is *33, then users can redial a phone number by entering the FAC, rather than requiring a Last Number Dialed button. Many features already have factory-set feature access codes. You can use these default codes or you can change them to codes that make more sense to you. However, every FAC must conform to your dial plan and must be unique. For more information about the dial plan, refer to ‘‘ Understanding the dial plan’’ on page 19. Let’s try an example. If you want to change the feature access code for Call Park to *72: 1. Type change feature-access-codes and press RETURN. The Feature Access Code screen appears. 2. Move the cursor to the Call Park Access Code field. 3. Type *72 in the access code field over the old code. 4. Press ENTER to save your changes. If you try to enter a code that is assigned to a feature, the system warns you of the duplicate code and does not allow you to proceed until you change one of them. Tip: To remove any feature access code, merely delete the existing FAC and leave the field blank. Controlling the calls your users can make and receive The DEFINITY ECS provides several ways for you to restrict the types of calls your users can make, and the features that they can access. You use Class of Restriction (COR) to define the types of calls your users can place and receive. Your system may have only a single COR, a COR with no restrictions, or as many CORs as necessary to effect the desired restrictions. You will see the COR field in many different places throughout the DEFINITY system - when administering phones, trunks, agent logins, and data modules, to name a few. You must enter a COR on these screens, although you control the level of restriction the COR provides.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Introduction to the DEFINITY system 23 Controlling the calls your users can make and receive 2 Strategies for assigning CORs The best strategy is to make it as simple as possible for you and your staff to know which COR to assign when administering your system. You can create a unique COR for each type of user or facility, for example, call center agents, account executives, administrative assistants, WATS trunks, paging zones or data modules. You can also create a unique COR for each type of restriction, for example, toll restriction, or outward restriction. If you have a number of people who help you administer your system, using this method would also require the additional step of explaining where you wanted to use each type of restriction. See ‘‘ Class of Restriction’’ on page 1304 for more information. To find out what CORs are administered in your system already, type list cor. You can also display information for a single COR by typing list cor #. Allowing users to change CORs You can allow specific users to change their class of restriction COR from their telephones using a Change COR feature access code. You can also limit this feature by insisting that the user enter a password as well as a feature access code before they can change their COR. Before you start nBe sure that Change COR by FAC field is set to y on the System-Parameters Customer-Options screen. Note that you cannot have both Change COR by FAC and Tenant Partitioning enabled. nBe sure that each user (who you want to allow to change a COR) has a class of service with console permissions. For more information about console permissions, refer to ‘‘ Class of Service’’ on page 532. Instructions To allow users to change their own class of restriction, you must define a feature access code and can, optionally, create a password. For example, let’s create a change COR feature access code of *55 and a password of 12344321. 1. Type change feature-access-codes and press ENTER. The Feature Access Code screen appears. 2. Move the cursor to the Change COR Access Code field. 3. Type *55 in the access code field. 4. Press ENTER to save your changes.
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Now we have to define the password.
5. Type
change system-parameters features and press ENTER.
The Feature-Related System Parameters
screen appears.
6. Move to the Password to Change COR by FAC field and enter
12344321.
This field determines whether or not the DEFINITY system requires the
user to enter a password when they try to change their COR. Lucent
recommends that you require a password.
7. Press
ENTER to save your changes.
Controlling the features your users
can access
The DEFINITY ECS offers a wide range of features and functions. Some of these
you can administer differently from one user to the next. For example, you can
give one user a certain set of phone buttons, and the next user a completely
different set, depending on what each person needs to get his/her job done. You
decide on these things as you administer the phones for these individuals. Refer to
‘‘
Managing phones’’ on page 37 for more information.
You can also establish classes of service (COS) to control the switch features that
users can access. For example, you can permit users to forwarding their calls, or
restrict them from placing priority calls. Once you have set permissions for a class
of service, you assign this COS to a user’s telephone or other device.
Classes of service are very similar to classes of restriction. COR and COS do not
overlap in the access or restrictions they control. Refer to ‘‘
Class of Service’’ on
page 532 for more information.
Class of service and class of restriction give you great flexibility with what you
allow users to do. If you are in doubt about the potential security risks associated
with a particular permission, read further in this document, consult the BCS
Products Security Handbook, or contact your Lucent representative.
change system-parameters features Page 10 of 10
FEATURE-RELATED SYSTEM PARAMETERS
AUTOMATIC EXCLUSION PARAMETERS
Automatic Exclusion by COS? y
Automatic Exclusion Coverage/Hold? y
Automatic Exclusion with Whisper Page? y
Password to Change COR by FAC: 12344321
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Introduction to the DEFINITY system 25 System-wide settings 2 System-wide settings There are some settings that you enable or disable for the entire system, and these settings effect every user. You may want to look over the various System Parameters screens and decide which settings best meet the needs of your users. To see a list of the different types of parameters that control your system, type display system-parameters and press HELP. You can change some of these parameters yourself. Type change system-parameters and press HELP to see which types of parameters you can change. In some cases, a Lucent representative is the only person who can make changes, such as to the System Parameters Customer-Options screen. This chapter offers a few examples of how you establish these system-wide settings. The Screen reference contains explanations of each of the system parameters screens, and how to use them. Changing feature parameters You can modify the system parameters that are associated with some of the system features. For example, you can use the system parameters to allow music to play if callers are on hold or to allow trunk-to-trunk transfers on the system. Generally, Lucent sets your system parameters when your system is installed. However, you can change these parameters as your organization’s needs change. For example, let’s say that you are told that the number of rings between each point for new coverage paths should change from 4 to 2 rings. To change the number of rings: 1. Type change system-parameters coverage/forwarding and press RETURN. The System Parameters Call Coverage / Call Forwarding screen appears.
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2. In the Local Coverage Subsequent Redirection/CFWD No Answer Interval
field, type
2.
3. Press ENTER to save your changes.
Each phone in a Call Coverage path now rings twice before the call routes
to the next coverage point. The Local Cvg Subsequent Redirection/CFWD
No Ans Interval field also controls the number of rings before the call is
forwarded when you use Call Forwarding for busy/don’t answer calls. This
applies only to calls covered or forwarded to local extensions. Use Off-Net
to set the number of rings for calls forwarded to public network extensions.
Administering treatment for denied
calls
You can administer your system to reroute denied calls to an announcement, the
attendant, or to another extension. Intercept Treatment provides an intercept tone
or a recorded announcement or routes the call to an attendant for assistance when
calls cannot be completed or when use of a feature is denied.
Instructions
In this example, we want all outward restricted call attempts to route to an
announcement, and incoming calls that are denied to route to the attendant.
1. Add an announcement on extension 2040, and name the announcement
Intercept Denied Calls.
Refer to ‘‘
Adding announcement extensions’’ on page 367 and ‘‘Recording
announcements’’ on page 368 for more information.
Page 1 of 2
SYSTEM PARAMETERS -- CALL COVERAGE / CALL FORWARDING
CALL COVERAGE/FORWARDING PARAMETERS
Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 2
Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 2
Coverage - Caller Response Interval (seconds): 4
COVERAGE
Keep Held SBA At Coverage Point? y
External Coverage Treatment For Transferred Incoming Calls? n
FORWARDING
Call Forward Override? n
Coverage After Forwarding? y