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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 67 Telephone feature buttons 4 crss-alert Crisis Crisis Alert (display button): provide this button to the telephones or consoles that you want to notify when any user makes an emergency call. (You define which calls are emergency calls on the AAR/ARS Analysis screen by setting the Call Type to alrt.) After a user receives an alert, they can press the crss-alert button to disable the current alert. If tenant partitioning is active, the attendants within a partition can receive emergency notification only from callers in the same partition.1 per station 10 per system data-ext Data (data ext #)Data Extension: sets up a data call. May be used to pre-indicate a data call or to disconnect a data call. May not be a VDN or ISDN-BRI extension. 1 per data- extension group date-time Date Time Date and Time (display button): displays the current date and time. Do not assign this button to 6400-series display phones as they normally show the date and time.1 per station delete-msg Delete Message Delete message (display button): deletes a stored message that is currently on the display. 1 per station dial-icom (Grp: ___)Dial Icom Dial Intercom: accesses the intercom group assigned to the button. Grp: Intercom — Dial (Dial Icom) group number.1 per group did-view DID View DID View (display button): allows DID assignments to be displayed, changed, or removed.1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 68 Telephone feature buttons 4 directory Directory Directory (display button): allows users with display telephones to access the system directory, use the touch-tone buttons to key in a name, and retrieve an extension from the directory. The directory contains the names and extensions that you have assigned to the telephones administered in your system. If you assign a directory button, you should also assign a Next and Call-Disp button to the phone. These buttons allow the user to navigate within the directory and call an extension once they find the correct one. Note that Vector Directory Numbers do not appear in the Directory. 1 per station dir-pkup dir-pkup Directed call pickup: allows the user to answer a call ringing at another extension without having to be a member of a pickup group. disp-chrg Display ChargeProvides your display phone with a visual display of accumulated charges on your current telephone call. Used exclusively outside the U.S. and Canada.1 per station disp-norm Local/ Normal Normal (display button): Toggles between LOCAL display mode (displays time and date) and NORMAL mode (displays call-related data). LED off = LOCAL mode and LED on = NORMAL. 1 per station dn-dst Do Not Disturb Places the user in the do not disturb mode. 1 per station drop Drop Allows users to drop calls. Users can drop calls from automatic hold or drop the last party they added to a conference call. Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 69 Telephone feature buttons 4 exclusion Exclusion Exclusion: allows multiappearance telephone users to keep other users with appearances of the same extension from bridging onto an existing call. If the user press the EXCLUSION button while other users are already bridged onto the call, the other users are dropped. There are two means of activating exclusion. nManual Exclusion — when the user presses the EXCLUSION button (either before dialing or during the call). nAutomatic Exclusion — as soon as the user picks up the handset. To turn off Automatic Exclusion during a call, the user presses the EXCLUSION button. To use Automatic Exclusion, set the Automatic Exclusion by COS field to y on the Feature-Related System Parameters screen.1 per station ext-dn-dst Do Not Disturb Ext Extension — Do Not Disturb (display button): used by the attendant console or hotel front desk display phone to activate do not disturb and assign a corresponding deactivate time to an extension. 1 per station flash Flash 1) Allows a station on a trunk call with Trunk Flash to send a Trunk Flash signal to the far end (e.g., Central Office); 2) allows a station on a CAS main call to send a Trunk Flash signal over the connected RLT trunk back to the branch to conference or transfer the call.1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 70 Telephone feature buttons 4 goto-cover Go To CoverGo To Coverage: sends a call directly to coverage instead of waiting for the called inside-user to answer. Go to Cover forces intercom and priority calls to follow a coverage path. NOTE: Go to Cover cannot be activated for calls placed to a Vector Directory Number extension. Go to Cover can be used to force a call to cover to a VDN if the called principal has a VDN as a coverage point.1 per station grp-dn-dst Do Not Disturb Grp Group Do Not Disturb (display button): removes a group of users from the do not disturb mode. 1 per station grp-page GrpPg Allows users to make announcements to groups of stations by automatically turning on their speakerphones. headset Headset Signals onhook/offhook state changes to the switch. The green LED is on for offhook state and off (dark) for onhook state. hunt-ns (Grp: ___)Hunt Group Hunt-Group Night Service: places a hunt-group into night service. Grp: Hunt group number.3 per hunt group in-call-id (Type: __ Grp: ___)Coverage (group #, type, name, or ext #) The Coverage Incoming Call Identification (ICI) button allows a member of a coverage answer group or hunt group to identify an incoming call to that group even though the member does not have a display telephone. In the Type field, enter c for coverage answer groups and type of h for a hunt group. In the Grp field, enter the group number.1 per group-type per group Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 71 Telephone feature buttons 4 inspect Inspect Mode Inspect (display button): allows users on an active call to display the identification of an incoming call. Inspect also allows users to determine the identification of calls they placed on Hold. 1 per station int-aut-an IntAutoAns Internal Automatic Answer: causes any hybrid or digital station to automatically answer incoming internal calls.1 per station last-numb LastNumb Dialed Last Number Dialed (redial): originates a call to the number last dialed by the station.1 per station link-alarm (link# ___)Link Failure (link #) Link Alarm: associated status lamp indicates that a failure has occurred on one of the Processor Interface circuit pack data links. Link: Link number — 1 to 8 for multi-carrier cabinets or 1 to 4 for single-carrier cabinets.8 per station lsvn-halt Login SVN Login Security Violation Notification: activates or deactivates referral call when a login security violation is detected. 1 per system lwc-cancel Cancel LWCLeave Word Calling Cancel: cancels the last leave word calling message originated by the user. 1 per station lwc-lock Lock LWC Leave Word Calling Lock: locks the message retrieval capability of the display module on the station. 1 per station lwc-store LWC Leave Word Calling Store: leaves a message for the user associated with the last number dialed to return the call to the originator. 1 per station major-alrm Major Hdwe Failure Major Alarm: assign to a status lamp to notify the user when major alarms occur. Major alarms usually require immediate attention.1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 72 Telephone feature buttons 4 man-msg-wt (Ext: ___)Msg Wait (name or ext #) Manual Message Waiting: allows a multiappearance telephone user to press a button on their telephone in order to light the Manual Message Waiting button at another telephone. You can administer this feature only to pairs of telephones, such as an assistant and an executive. For example, an assistant can press the man-msg-wt button to signal the executive that they have a call.None man-overid (TOD: _)Immediate Override Immediate Manual Override (display button): allows the user (on a system with Time of Day Routing) to temporarily override the routing plan and use the specified TOD routing plan. TOD: specify the routing plan the user wants to follow in override situations.1 per station manual-in (Group: __)Manual In Manual-In Mode: prevents the user from becoming available for new ACD calls upon completion of an ACD call by automatically placing the agent in the after call work mode. Grp: The split group number for ACD.1 per split group mct-act MCT Activation Malicious Call Trace Activation: sends a message to the MCT control extensions that the user wants to trace a malicious call. MCT activation also starts recording the call, if your system has a MCT voice recorder. Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 73 Telephone feature buttons 4 mct-contr MCT Control Malicious Call Trace Control: allows the user to take control of a malicious call trace request. Once the user becomes the MCT controller, the system stops notifying other MCT control extensions of the MCT request. NOTE: To add an extension to the MCT control group, you must also add the extension on the ‘‘ Extensions Administered to have an MCT-Control Button’’ screen. When the user presses the MCT Control button, the system first displays the called party information. Pressing the button again displays the rest of the trace information. The MCT controller must dial the MCT Deactivate feature access code to release control. mf-da-intl Directory AssistanceMultifrequency Operator International: allows users to call Directory Assistance.1 per station mf-op-intl CO attendantMultifrequency Operator International: allows users to make international calls to the CO attendant.1 per station mj/mn-alrm Maj/Minor Hdwe Failure Minor Alarm: assign to a status lamp to notify the user when minor or major alarms occur. Minor alarms usually indicate that only a few trunks or a few stations are affected.1 per station mm-basic MM Basic Multimedia Basic: used to place a multimedia complex into the “Basic” mode or to return it to the “Enhanced” mode.1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 74 Telephone feature buttons 4 mm-call MM Call Multimedia Call: used to indicate a call is to be a multimedia call.1 per station mm-cfwd MM CallFwdMultimedia Call Forward: used to activate forwarding of multimedia calls as multimedia calls, not as voice calls.1 per station mm-datacnf MM DatacnfMultimedia Data Conference: used to initiate a data collaboration session between multimedia endpoints; requires a button with a lamp.1 per station mm-multnbr MM MultNbrIndicate that the user wants to place calls to 2 different addresses using the 2 B-channels.1 per station mm-pcaudio MM PCAudioSwitches the audio path from the telephone (handset or speakerphone) to the PC (headset or speakers/microphone).1 per station msg-retr Message Retrieve Message Retrieval (display button): places the station’s display into the message retrieval mode. 1 per station mwn-act Message Waiting Act. Message Waiting Activation: lights a message waiting lamp on an associated station. 1 per station mwn-deact Message Waiting Deact Message Waiting Deactivation: dims a message waiting lamp on an associated station. 1 per station next Next Next (display button): steps to the next message when the phone’s display is in Message Retrieval or Coverage Message Retrieval mode. Shows the next name when the phone’s display is in the Directory mode.1 per station night-serv Night Serv Night Service Activation: toggles the system in or out of Night Service mode. 1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 75 Telephone feature buttons 4 noans-alrt RONA Redirection on No Answer Alert: indicates a Redirection on No Answer timeout has occurred for the split. 1 per split normal Normal Mode Normal (display button): places the station’s display into normal call identification mode. 1 per station off-bd-alm Off board alarmOff board Alarm: associated status lamp lights if an off-circuit pack major, minor, or warning alarm is active on a circuit pack. Off-board alarms (loss of signal, slips, misframes) relate to problems on the facility side of the DS1, ATM, or other interface. per-COline (Grp: ___)CO Line (line #) Personal CO Line: allows the user to receive calls directly via a specific trunk. Grp: CO line group number.1 per group pms-alarm PMS Failure Property Management System alarm: associated status lamp indicates that a failure in the PMS link occurred. A major or minor alarm condition raises the alarm. 1 per station pr-awu-alm Auto Wakeup Alm Automatic Wakeup Printer Alarm: associated status lamp indicates that an automatic wakeup printer interface failure occurred. 1 per station pr-pms-alm PMS Ptr AlarmPMS Printer Alarm: associated status lamp indicates that a PMS printer interface failure occurred. 1 per station pr-sys-alm Sys Ptr AlarmSystem Printer Alarm: associated status lamp indicates that a system printer failure occurred.1 per station print-msgs Print Msgs Print Messages: allows users to print messages for any extension by pressing the button and entering the extension and a security code.1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 76 Telephone feature buttons 4 priority Priority Call Priority Calling: allows a user to place priority calls or change an existing call to a priority call.1 per station q-calls (Grp: ___)NQC Queue Calls: associated status lamp flashes if a call warning threshold has been reached. Grp: Group number of hunt group.1 per hunt group per station q-time (Grp: ___)OQT Queue Time: associated status lamp flashes if a time warning threshold has been reached. Grp: Group number of hunt group.1 per hunt group per station release Release Releases an agent from an ACD call. 1 per station ringer-off Ringer Cutoff Ringer-Cutoff: silences the alerting ringer on the station. 1 per station rs-alert System Reset Alert The associated status lamp lights if a problem escalates beyond a warm start.1 per station rsvn-halt rsvn-halt Remote Access Barrier Code Security Violation Notification Call: activates or deactivates call referral when a remote access barrier code security violation is detected.1 per system scroll Scroll Scroll (display button): allows the user to select one of the two lines (alternates with each press) of the 16-character LCD display. Only one line displays at a time.1 per station send-calls (Ext: ___)Send All Calls Send All Calls allows users to temporarily direct all incoming calls to coverage regardless of the assigned call-coverage redirection criteria. Assign to a lamp button. send-term Send All Calls-TEG Send All Calls For Terminating Extension Group: allows the user to forward all calls directed to a terminating extension group. 1 per TEG Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page