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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 77 Telephone feature buttons 4 serv-obsrv Service Observing Service Observing: activates Service Observing. Used to toggle between a listen-only and a listen-talk mode.1 per station signal (Ext: ___)Signal (name or ext #) Signal: allows the user to use one button to manually signal the associated extension. The extension cannot be a VDN extension.1 per signal extension ssvn-halt ssvn-halt Toggle whether or not station security code violation referrals are made to the referral destination.1 per station stored-num Stored Number (display button) Places the station’s display into the stored number mode. 1 per station stroke-cnt ACD SD Stroke Count Automatic Call Distribution Single Digit Stroke Count: sends a message to CMS to increment a stroke count number.1 per station term-x-gr (Grp: ___)Term Grp (name or ext #) Terminating Extension Group: provides one or more extensions. Calls may be received but not originated with this button. Grp: TEG number.1 per TEG timer Timer (display button) Starts a clock on the station to display elapsed time.1 per station trk-ac-alm FTC Alarm Facility Test Call Alarm: associated status lamp lights when a successful Facility Test Call (FTC) occurs. trk-id Trunk ID Trunk Identification (display button): identifies the tac (trunk access code) and trunk member number associated with a call. 1 per station trunk-name Trunk Name (display button) Displays the name of the trunk as administered on the CAS Main or on a switch without CAS. 1 per station trunk-ns (Grp: ___)Trunk Grp Trunk-Group Night Service: places a trunk-group into night service. Grp: Trunk group number.1 per trunk group Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 78 Telephone feature buttons 4 verify Verify Busy Verification: allows users to make test calls and verify a station or a trunk. 1 per station vip-retry VIP Retry VIP Retry: starts to flash when the user places a VIP wakeup call and continues to flash until the call is answered. If the VIP wakeup call is not answered, the user can press the VIP Retry button to drop the call and reschedule the VIP wakeup call as a classic wakeup call. To assign this button, you must have both Hospitality and VIP Wakeup enabled. 1 per station vip-wakeup VIP WakeupVIP Wakeup: flashes when a VIP wakeup reminder call is generated. The user presses the button to place a priority (VIP) wakeup call to a guest. To assign this button, you must have both Hospitality and VIP Wakeup enabled. 1 per station voa-repeat VOA repeat VDN of Origin Announcement. VDN of Origin Announcement must be enabled.1 per station vu-display (format: __ ID: __)VuStats # VuStats Display: allows the agent to specify a display format for the statistics. If you assign a different VuStats display format to each button, the agent can use the buttons to access different statistics. You can assign this button only to display phones. format: specify the number of the format you want the button to display ID (optional): specify a split number, trunk group number, agent extension, or VDN extensionlimited to the number of feature buttons on the phone Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 79 Adding abbreviated dialing lists 4 Adding abbreviated dialing lists Abbreviated dialing is sometimes called speed dialing. It allows you to dial a short code in place of an extension or phone number. When you dial abbreviated-dialing codes or press abbreviated-dialing buttons, you access stored numbers from special lists. These lists can be personal (a list of numbers for an individual phone), group (a department-wide list), system (a system-wide list), or enhanced numbers (allows for a longer list of numbers). The version and type of your system determine which lists are available and how many entries you can have on each list. NOTE: You can designate all group-number lists, system-number lists, and enhanced-number lists as “privileged.” Calls automatically dialed from a privileged list are completed without class of restriction (COR) or facility whisp-act Whisper Page ActivationWhisper Page Activation: allows a user to make and receive whisper pages. A whisper page is an announcement sent to another extension who is active on a call where only the person on the extension hears the announcement; any other parties on the call cannot hear the announcement. The user must have a class of restriction (COR) that allows intraswitch calling to use whisper paging. whisp-anbk Answerback Whisper Page Answerback: allows a user who received a whisper page to respond to the user who sent the page. whisp-off Whisper Page OffDeactivate Whisper Paging: blocks other users from sending whisper pages to this phone. work-code Work Code Call Work Code: allows an ACD agent after pressing “work-code” to send up to 16 digits (using the dial pad) to CMS.1 per station Table 1. Telephone feature buttons — Continued Button nameButton label Description Maximum Continued on next page
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80 Adding abbreviated dialing lists
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restriction level (FRL) checking. This allows access to selected numbers that
some phone users might otherwise be restricted from manually dialing. For
example, a user may be restricted from making long-distance calls.
However, you can program the number of a branch office that is long
distance into an AD list as privileged. Then, the user can call this office
location using AD, while still being restricted from making other
long-distance calls.
!SECURITY ALERT:
Privileged group-number, system-number, and enhanced-number lists
provide access to numbers that typically would be restricted.
Instructions
As an example, let’s program a new group list:
1. Type
add abbreviated-dialing group next and press RETURN.
The Abbreviated Dialing List
screen appears. In our example, the next
available group list is group 3.
2. Enter a number (in multiples of 5) in the Size field. This number defines the
number of entries on your dialing list.
For example, if you have 8 phone numbers you want to store in the list,
type
10 in the Size field.
3. If you want another user to be able to add numbers to this list, enter their
extension in the Program Ext field.
For example, if you want the user at 4567 to be able to change group list 3,
enter
4567 in this field.
4. Enter the phone numbers you want to store, one for each dial code.
Each phone number can be up to 24 digits long.
5. Press
ENTER to save your changes.
ABBREVIATED DIALING LIST
Group List: 3
Size (multiple of 5): ___ Program Ext: _____
Privileged? _
DIAL CODE
_11: ________________________
_12: ________________________
_13: ________________________
_14: ________________________
_15: ________________________
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You can display your new abbreviated-dialing list to verify that the information is
correct or print a copy of the list for your paper records.
Once you define a group list, you need to define which stations can use the list.
For example, let’s set up station 4567 so it has access to the new group list.
To give station 4567 access to the group list:
1. Type
change station 4567 and press RETURN.
The Station
screen for extension 4567 appears.
2. Press
NEXT PAGE to get to the Abbreviated Dialing List fields.
3. Type
group in any of the List fields and press RETURN.
A blank list number field appears.
4. Type
3 in the list number field.
When you assign a group or personal list, you must also specify the
personal list number or group list number.
5. Press
ENTER to save your changes.
The user at extension 4567 can now use this list by dialing the feature access code
for the list and the dial code for the number they want to dial. Alternatively, you
can assign an abbreviated dialing button to this station that allows the user press
one button to dial a specific stored number on one of their three assigned
abbreviated lists.
STATION
SITE DATA
Room: _______ Headset? n
Jack: _______ Speaker? n Cable: _______ Mounting? d Floor: _______ Cord Length: 0Building: _______ Set Color: ______
ABBREVIATED DIALING
List1: group
3 List2: _________ List3: _________
BUTTON ASSIGNMENTS
1: call-appr
2: call-appr 4: __________
3: call-appr 5: __________
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 82 Adding abbreviated dialing lists 4 Fixing problems Problem Possible causes Solutions A user cannot access a dial list.nThe specific list may not be assigned to the user’s phone.1. Type display station nnnn and press RETURN, where nnnn is the user’s extension. 2. Review the current settings of the List1, List2, and List 3 fields to determine if the list the user wants to access is assigned to their phone. nIf the user attempted to use a feature access code to access the list, they may have dialed the incorrect feature access code.1. Type display feature-access-codes and press RETURN. 2. Verify that the user is dialing the appropriate feature access code. nIf the user attempted to press a feature button, they may have pressed the incorrect feature button.1. Type display station nnnn and press RETURN, where nnnn is the user’s extension. 2. Review the current feature button assignments to determine if the user was pressing the assigned button. nIf the user attempted to press the correct feature button, the button may not be set up correctly.1. Type display station nnnn and press RETURN, where nnnn is the user’s extension. 2. Review the current feature button assignments to see if the list number and dial code are correct.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phone features 83 Adding abbreviated dialing lists 4 More information There are limits to the total number of abbreviated dialing list entries, the number of personal dial lists, and the number of group dial lists that your system can store. Because of these limitations, you should avoid storing the same number in more than one list. Instead, assign commonly dialed numbers to the system list or to a group list. You can determine the abbreviated dialing storage capacity, by referring to the System Capacity screen for the abbreviated dialing values ( display capacity). Related topics For more information, refer to ‘‘ Abbreviated Dialing’’ on page 1129. A user complains that using an abbreviated dial list dials the wrong number. nThe user could be using the wrong dial code. nThe dial code could be defined incorrectly.1. Ask the user what number they dialed or button they pressed to determine which list and dial code they attempted to call. 2. Access the dialing list and verify that the number stored for the specific dial code corresponds to the number the user wanted to dial. (For example to access a group list, type display abbreviated-dialing group x and press RETURN, where x is a group list number.) 3. If the user dialed the wrong code, give them the correct code. 4. If the dial code is wrong, press CANCEL and use the appropriate change command to re-access the abbreviated dialing list. Correct the number and press ENTER. Problem Possible causes Solutions
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Setting up bridged call appearances
Think of a bridged call appearance as a phone (the primary set) with an extension
(the bridged-to appearance). Both phones can be used to call in and out and both
show when a line is in use. A call to the primary phone is bridged to a specific
appearance, or button, on the secondary phone. The secondary phone retains all its
functions, and a specific button is dedicated as the bridged-to appearance from the
primary phone.
Bridged call appearances have to be assigned to phones with double-lamp buttons,
or lights. The phone types do not need to match, but as much consistency as
possible is recommended for all phones in a bridged group. When a call comes in
on bridged phones, the buttons assigned to the bridged appearances flash. You can
assign as many bridged appearances as there are line appearances on the primary
phone, and you can assign ringing (alerting) to one or more of the phones.
Instructions
To create a bridged call appearance:
1. Note the extension of the primary phone.
A call to this phone lights the button and, if activated, rings at the
bridged-to appearance on the secondary phone.
2. If you want to use a new phone for the bridged-to extension, duplicate a
station.
For information refer to ‘‘
Using templates to add phones’’ on page 41.
3. Type
change station and the bridged-to extension and press RETURN.
The Station
screen appears.
STATION
FEATURE OPTIONS
LWC Reception? _______ Auto Select Any Idle Appearance? _
LWC Activation? _ Coverage Msg Retrieval? _
CDR Privacy? _ Auto Answer? __
Redirect Notification? _ Data Restriction? _
Per Button Ring Control? _ Idle Appearance Preference? _
Bridged Call Alerting? _
Active Station Ringing: ______ Restrict Last Appearance? _
Data Module? _
XID? _ Fixed TEI? _ TEI: __
MIM Support? _ Endpt Init? _ SPID: ____ MIM Mtce/Mgt? _
AUDIX Name: ______
Messaging Server Name: ______ Audible Message Waiting? _
Disp Client Redir? _
Select Last Used Appearance? _
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4. Press NEXT PAGE until Per Button Ring Control appears (digital sets only).
nIf you want to assign ringing separately to each bridged appearance,
type
y.
nIf you want all bridged appearances to either ring or not ring, leave
the default
n.
5. Move to Bridge Call Alerting.
If you want the bridged appearance to ring when a call arrives at the
primary phone, type
y. Otherwise, leave the default n.
6. Complete the appropriate field for your phone type.
7. Press
RETURN.
Btn and Ext fields appear. If Per Button Ring Control is set to
y on the
digital screen, Btn, Ext, and Ring fields appear.
Station screen (analog set)If. . . Then. . .
your primary phone is analog move to the Line Appearance field and
enter
abrdg-appr
your primary phone is digital move to the Button Assignments field
and enter
brdg-appr
STATION
SITE DATA
Room: _______ Headset? n
Jack: _______ Speaker? n Cable: _______ Mounting? d Floor: _______ Cord Length: 0 Building: _______ Set Color: ______
ABBREVIATED DIALING
List1: ___________
List2: _________ List3: _________
HOT LINE DESTINATION
Abbreviated Dialing List Number (From above 1, 2 or 3):
Dial Code:
Line Appearance: brdg-appr Btn: Ext:
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Station screen (digital set)
8.Enter the primary phone’s button number that you want to assign as the
bridged call appearance.
This button flashes when a call arrives at the primary phone.
9. Enter the primary phone extension.
10. If the Ring field appears:
nIf you want the bridged appearance to ring when a call arrives at the
primary phone, type
y.
nIf you do not want the bridged appearance to ring, leave the default
n.
11. Press
ENTER to save your changes.
To see if an extension has any bridged call appearances assigned, type
list bridge
and the extension, and press
RETURN.
More information
Following are a list of example situations where you might want to use bridged
appearances.
nA secretary making or answering calls on an executive’s primary extension
These calls can be placed on hold for later retrieval by the executive, or the
executive can simply bridge onto the call. In all cases, the executive
handles the call as if he or she had placed or answered the call. It is never
necessary to transfer the call to the executive.
STATION
SITE DATA
Room: _______ Headset? n
Jack: _____ Speaker? n Cable: _____ Mounting: d Floor: _______ Cord Length: 0
Building: _______ Set Color: ______
ABBREVIATED DIALING
List1: ________ List2: ________ List3: ________
BUTTON ASSIGNMENTS
1: brdg-appr Btn: Ext: Ring:
1: brdg-appr Btn: Ext: Ring: