Home
>
Lucent Technologies
>
Communications System
>
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Have a look at the manual Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 413 Lucent Technologies manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
![Page 126
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Managing your attendant consoles
102 Attendant console feature buttons
5
Remote Access
Security Violation rsvn-halt rsvn-halt 1 per system
Ringing In Aud Off in-ringoff 1
Security Violation
Notification Haltssvn-halt ssvn-halt 1 per system
Serial Call Serial Call serial-cal 1
Split/Swap Split-swap split-swap 1
11
System Reset Alert System Reset
Alert [status
lamp] rs-alert 1
Station Security
Code Notification...](http://img.usermanuals.tech/thumb/3002/83227/w64_definity-ecs-administrators-guide_d-125.png "Page 126
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Managing your attendant consoles
102 Attendant console feature buttons
5
Remote Access
Security Violation rsvn-halt rsvn-halt 1 per system
Ringing In Aud Off in-ringoff 1
Security Violation
Notification Haltssvn-halt ssvn-halt 1 per system
Serial Call Serial Call serial-cal 1
Split/Swap Split-swap split-swap 1
11
System Reset Alert System Reset
Alert [status
lamp] rs-alert 1
Station Security
Code Notification...")
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing your attendant consoles 107 Providing backup for an attendant 5 The Station screen appears. 5. In one of the Button Assignment fields, enter atd-qcalls. The atd-qcalls button provides the visual alerting for this telephone. When this button is dark (idle state), there are no calls in the attendant queue. When the button shows a steady light (busy state), there are calls in the attendant queue. When button shows a flashing light (warning state), the number of calls in the attendant queue exceeds the queue warning. The backup-telephone user also hears an alerting signal every 10 seconds. 6. Press ENTER to save changes. Now you need to train the user how to interpret the backup alerting and give them the Trunk Answer Any Station (TAAS) feature access code so that they can answer the attendant calls.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing your attendant consoles 108 Providing backup for an attendant 5
Managing displays 109 Displaying caller information 6 DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 6 Managing displays Displaying caller information This chapter provides information on the messages that appear on the read-out screen on display phones. Your system uses automatic incoming call display to provide information about incoming calls to a display phone that is in use, or active on a call. The information is displayed for 30 seconds on all phones except for CALLMASTER phones, where the display goes blank after 30 seconds. However, the information for each new call overrides the existing message. Call information appears on the display only if the call terminates at the phone. For example, if the call is forwarded to another extension, no call information appears. Refer to ‘‘Telephone Displays’’ on page 1499 for more information on the buttons and languages you can set up for the messages that appear on the display. Displaying ANI calling party information Calling party information may consist of either a billing number that sometimes is referred to as Automatic Number Identification (ANI), or a calling party number. Your phone may display the calling party number and name, or the incoming trunk group name.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Managing displays
110 Displaying ICLID Information
6
Instructions
Let’s set up tie trunk group 10 to receive calling party information and display the
calling party number on the phone of the person called.
NOTE:
These instructions are for collecting ANI in the U.S. Refer to ‘‘Automatic
Number Identification’’ on page 1165 for information on ANI
administration outside the U.S.
1. Type
change trunk group 10.
The Trunk Group
screen for trunk group 10 appears.
2. Type
tone in the Incoming Dial Type field.
3. Press
NEXT PAGE and type *ANI*DNIS in the Incoming Tone (DTMF) ANI
field.
4. Press
ENTER to save your changes.
Displaying ICLID Information
Your switch collects the calling party name and number (Incoming Call Line
Identification, or ICLID) received from the central office (CO) on analog trunks.
TRUNK GROUP
Group Number: 10_ Group Type: tie_____ CDR Reports: r
Group Name: Node1 to Node3 _______ COR: 10 TN: ___ TAC: *10__
Direction: two-way Outgoing Display? n Trunk Signaling Type: ____
Dial Access? n Busy Threshold: 99_ Night Service: _____
Queue Length: ___ Incoming Destination: 2000_
Comm Type: voice Auth Code? n
Trunk Flash? n
BCC: _ ITC? ____
TRUNK PARAMETERS
Trunk Type (in/out): auto/auto-incorrect Incoming Rotary Timeout(sec): 5
Outgoing Dial Type: _________ Incoming Dial Type: tone
Disconnect Timing(msec): 500
Digit Treatment: __________ Digits: ____
Sig Bit Inversion: none
Incoming Dial Tone? y
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 0__ Receive Answer Supervision? y
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Managing displays
111 Displaying ICLID Information
6
Before you start
Be sure Analog Trunk Incoming Call ID field is set to
y on the System-Parameters
Customer-Options screen.
Refer to the DEFINITY ECS System Description for information on the required
circuit pack.
Instructions
Let’s set up the analog diod trunk group 1 to receive calling party information and
display the calling party number on the phone of the person called.
1. Type
change trunk group 1.
The Trunk Group
screen for trunk group 1 appears. The Group Type field is
already set to diod.
2. Press
NEXT PAGE to display the Trunk Features page.
3. Type
Bellcore in the Receive Analog Incoming Call ID field.
4. Press
NEXT PAGE to display the Administrable Timers section.
5. Type
120 in the Incoming Seizure (msec) field.
6. Press
ENTER to save your changes.
change trunk-group 1 Page 2 of x
TRUNK GROUP
TRUNK FEATURES
ACA Assignment? n Measured: none
Maintenance Tests? y
Data Restriction? n
Suppress # Outpulsing? n
Receive Analog Incoming Call ID: Bellcore
Incoming Tone (DTMF) ANI: no
change trunk-group 1 Page 3 of x
TRUNK GROUP
ADMINISTRABLE TIMERS
Incoming Disconnect(msec): 500
Incoming Dial Guard(msec): 70
Incoming Seizure(msec): 120
Flash Length(msec): 540 Incoming Incomplete Dial Alarm (sec): 255
END TO END SIGNALING
Tone (msec): 350 Pause (msec): 150
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing displays 112 Changing the display language 6 Changing the display language This section explains how to change the display language. Before you start nMake sure the 64/84xx Display Character Set field on the System Parameters Country-Options screen is set to the character type you want to displa y. This field is set by Lucent. NOTE: Note: If you change the 64/84xx Display Character Set field to Roman after you have administered non-Roman characters, you must change the display field values back to Roman characters on each administrable language display screen. Refer to ‘‘Feature information displays’’ on page 1506 for more information. nBe sure the type of phone your company uses supports the characters you want to display. Each character set requires specific phones. Call your Lucent Technologies representative for details. Instructions Let’s change the display message language to German for the user at attendant console 1, a 40-character display model. Also change the “transfer completed” message from English to German. 1. Type change attendant 1 and press ENTER. The Attendant Console screen appears.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Managing displays
113 Changing the display language
6
2. Type user-defined in the Display Language field.
NOTE:
If “user-defined” is selected for the display language and no
translations are defined on the Language Translation screens, all
display messages appear as a string of asterisks.
3. Press
ENTER to save your changes.
4. Type
change display-language transfer and press ENTER.
The Language Translations
screen for Transfer Completed appears.
5. Type
abtretung abgeschlossen in the Translation field and press ENTER to
save your changes.
Tip:
To include European, Katakana, or Ukrainian fonts in your display
message, use a tilde (~) before and after a Roman character that
maps to the character you wish to display. For example, type ~i~ to
create the character ä in your German display messages. Refer to
‘‘Mapping enhanced display characters’’ on page 1528
for character
set maps.
change attendant 1 Page 1 of 3
ATTENDANT CONSOLE 1
Type: console Name: Gunther
Extension: 1000 Group: 1 Auto Answer: none
Console Type: principal TN: 1 Data Module? n
Port: 01C1106 COR: 1 Disp Client Redir? n
COS: 1 Display Language: user-defined
DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes)
Local Remote Local Remote Local Remote
1: 9 5: 9:
2: 82 6: 10:
3: 7: 11:
4: 8: 12:
HUNDREDS SELECT BUTTON ASSIGNMENTS
1: 5: 9: 13: 17:
2: 6: 10: 14: 18:
3: 7: 11: 15: 19:
4: 8: 12: 16: 20:
change display-language transfer Page 1 of 1
Language Translations
1. English: Transfer completed.
Translation: abtretung abgeschlossen
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing displays 114 Changing the display language 6 Related topics Refer to ‘‘Telephone Displays’’ on page 1499 more information about choosing the language for messages on your display phones and for mapping US English to Cyrillic (for Russian), Katakana (for Japanese) European, or Ukrainian characters. Refer to ‘‘ System Parameters Country-Options’’ on page 919 for more information about and field descriptions on the System Parameters Country-Option screen. Fixing problems Symptom Cause and Solution Characters that display are not what you thought you entered.This feature is case sensitive. Check the table to make sure that you entered the right case. You entered “~c”, and “*” appears on the display instead.Lower-case “c” has a specific meaning in the DEFINITY system, and therefore cannot be mapped to any other character. An asterisk “*” appears in its place. You entered “~->” or “~
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Managing displays
115 Setting up directory buttons
6
Setting up directory buttons
Your switch directory contains the names and extensions that are assigned on each
station screen. Display-phone users can use a phone button to access the
directory, use the touch-tone buttons to key in a name, and retrieve an extension
from the directory.
Instructions
Let’s assign directory phone buttons for extension 2000. Our button assignment
plan is set up so that phone buttons 6, 7, and 8 are used for the directory.
Remember, the name you type in the Name field on the first page of the station
screen is the name that appears when the directory is accessed on a phone display.
1. Type
change station 2000.
The Station
screen for extension 2000 appears.
2. Move to the Button Assignments section.
3. In Button Assignment field 6, type
directory.
4. In Button Assignment field 7, type
next.
5. In Button Assignment field 8, type
call-display.
6. Press
ENTER to save your changes.
Page 3 of X
STATION
SITE DATA
Room: _______ Headset? n
Jack: ___ Speaker? n
Cable: ___ Mounting: d
Floor: _______ Cord Length: 0_
Building: _______ Set Color: _____
ABBREVIATED DIALING
List1: ________ List2: _________ List3: _________
BUTTON ASSIGNMENTS
1: call-appr 5:
2: call-appr 6: directory
3: call-appr 7: next
4: call-appr 8: call-display
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing displays 116 Setting up directory buttons 6