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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Phone reference 1117 Cordless telephones 19 Figure 51. MDC9000 and MDW9000 cordless telephones Figure Notes 1. 6 programmable buttons 2. Dial pad1. 6 programmable buttons 2. Dial pad
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Phone reference 1118 Cordless telephones 19 Figure 52. MDC9000 and MDW9000 cordless telephones Figure Notes 1. 6 programmable buttons 2. Dial pad1. 6 programmable buttons 2. Dial pad
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Phone reference 1119 DEFINITY Internet Protocol (IP) Softphones 19 DEFINITY Internet Protocol (IP) Softphones DEFINITY IP Softphones extend the level of DEFINITY services. They turn a PC or a laptop into an advanced telephone. DEFINITY IP Softphones allow you to send voice and fax from the DEFINITY ECS through an Internet Protocol (IP) network to other DEFINITY systems that have this feature. You can place calls, take calls, and handle multiple calls on your PC. DEFINITY IP Softphones extend DEFINITY multifunction, multiline features support to IP-connected endpoints (typically user PCs). With certain exceptions, every feature available for wired-endpoint voice calling is available for IP-based calling; it supports full internetworking with conventional circuit-switched stations and trunks. There are three DEFINITY IP Softphone applications available: the road-warrior, telecommuter, and the stand-alone H.323. CentreVu IP Agent is a modified telecommuter configuration that uses the CentreVu IP Agent interface, rather than the DEFINITY IP Softphone interface. Figure 53. DEFINITY IP Softphone interface
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Phone reference 1120 DEFINITY Internet Protocol (IP) Softphones 19 Figure 54. CentreVu IP Agent interface Road-warrior application The road-warrior application enables travelers to use DEFINITY ECS features from temporary remote locations, such as a hotel room. The road-warrior configuration uses two separate software applications running on a user’s PC that is connected to a DEFINITY system over an IP network. The single network connection carries two channels: one for call control signaling and one for voice. DEFINITY IP Softphone software handles the call signaling and an H.323 V2-compliant audio application (such as Microsoft ® NetMeeting®) handles the voice communications. Telecommuter application The telecommuter application enables remote workers to use DEFINITY ECS features from a remote location, such while telecommuting from a home office. The telecommuter configuration uses two connections to the DEFINITY system: a connection to the PC over the IP network and a connection to the telephone over the public-switched telephone network (PSTN). The PC user places and takes calls with the DEFINITY IP Softphone interface and uses the telephone handset to speak and listen. You can also use a variation of the telecommuter application for call center agents: CentreVu IP agent. This application uses the CentreVu IP Agent interface instead of the DEFINITY IP Softphone interface to emulate a remote CallMaster phone. Stand-alone H.323 The stand-alone H.323 application enables travelers to use some DEFINITY ECS features from a remote location. This application uses a PC running an H.323 v2-compliant audio application, such as Microsoft NetMeeting. The H.323 application controls the call signaling and the voice path. However, since it does
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Phone reference 1121 DEFINITY Internet Protocol (IP) Softphones 19 not use the IP Softphone interface, this configuration is capable of operating only as a single-line telephone without any additional assigned features. You can provide stand-alone H.323 users only features that can they can activate with dial access codes. Related topics For instructions on how to administer an IP Softphone on your system, refer to ‘‘ Adding a DEFINITY IP Softphone’’ on page 52. You can also find information on the DEFINITY IP Softphone CD (refer to IP Softphone Overview and Troubleshooting and Getting Started).
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Phone reference 1122 DEFINITY Internet Protocol (IP) Softphones 19
Features and technical reference 1123 AAR and ARS partitioning 20 DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 20 Features and technical reference AAR and ARS partitioning You can use Automatic Alternate Routing (AAR) and Automatic Route Selection (ARS) partitioning to change the call routing plan for up to 8 different user groups within a single DEFINITY ECS. You assign a Partition Group Number (PGN) to each user group and identify different call routing treatment for each PGN. For example, you can partition hotel employees and guests into separate groups (PGN) and route the calls differently. When a guest makes a long-distance call, the guest’s PGN and digit analysis tables route the call to a telephone-billing system that allocates long-distance charges. A similar call placed by an employee routes over a direct-distance dialing (DDD) trunk. Detailed description Partition user groups are used only with AAR, and ARS, and Uniform Dial Plan (UDP). You can assign AAR and ARS partitioning to phones, attendant consoles, remote-access users, data endpoints, and incoming trunks. Use partitioning for: ngroups with different routing due to special billing needs ngroups that have dedicated use of a particular network facility ngroups in different businesses serviced by a single system ndata users who require special facility types on outgoing calls
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1124 AAR and ARS partitioning 20 You can assign a route pattern to just one partitioned user group or you can assign a route pattern to all your partitioned user groups. You assign the PGN on the Class of Restriction (COR) screen, and then assign the COR on each station screen. When a user dials an AAR or ARS feature access code and a number, the switch uses the PGN of the caller’s COR to determine the route pattern. The PGN field appears on the COR screen only if Time of Day Routing is n on the System Parameters Customer Options screen. If Time of Day Routing is y on System Parameters Customer Options, you specify the partition group number (PGN) on the Time of Day Routing Plan screen. Refer to ‘‘Time of Day Routing’’ on page 1553 for more information. Interactions nBridged Call Appearance If a Bridged Call Appearance is used for an AAR or ARS call, the system uses the bridged extension’s PGN instead of the caller’s PGN. nDCS When a call routes over DCS, the far-end switch uses the incoming trunk’s PGN to route the call. nRemote Access When a remote-access user dials barrier code or authorization code and an ARS feature access code, the barrier code or authorization code’s COR determines the PGN. nStraightforward Outward Completion and Through Dialing If the attendant assists or extends a call and dials an ARS feature access code, the attendant’s COR determines the PGN if the individual extension is assigned. Otherwise, the COR set on the console parameter determines the PGN. Related topics Refer to‘‘ Defining ARS Partitions’’ on page 191 to see how to set up an ARS partition group. Refer to ‘‘ Setting up time of day routing’’ on page 194 to see how to set up Time of day routing.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1125 AAR/ARS shortcut dialing 20 AAR/ARS shortcut dialing (Not available with Offer B) Use AAR/ARS shortcut dialing to modify your dial plan and expand the capabilities of automatic routing. With shortcut dialing, users can make AAR and ARS calls without dialing the Feature Access Code (FAC), usually 8 for AAR and 9 for ARS in the US. Dial plans with 5-digit extensions can be expanded to include 6- or 7- digit extensions (without DCS transparency), and you can use a 6- to 7-digit private network dial plan to convert a large DCS network to QSIG. You can apply shortcut dialing to dial plans that use 2-digit through 20-digit dialing, depending on your digit analysis tables. Refer to DEFINITY ECS Administration for Network Connectivity for more information on dial plans and Distributed Communications System (DCS). !CAUTION: DEFINITY ECS offers a wide range of features, and shortcut dialing users may want to take advantage of this. In some cases, these features will operate as expected. However, some features are not supported for use with shortcut dialing, and an attempt to activate them with an AAR/ARS Shortcut number may fail. In some cases, a private dial plan that requires 6/7-digit dialing may make it impossible to activate a feature, because neither the 4/5-digit extension nor the 6/7-digit AAR number is accepted. Please contact your Lucent representative for more information. Detailed description Shortcut dialing must be enabled on the System Parameters Customer Options screen, along with either AAR (private networking), ARS, or both. See your Lucent representative for more details. Shortcut dialing simplifies dialing in the following ways: nPublic-network dialing (AAR) — The feature access code (usually 9 in the U.S.) does not need to be dialed to access an outside line. n5-digit Uniform Dial Plan networks — You can add 6- or 7-digit numbers to a 5-digit Uniform Dial Plan (UDP) in a DCS network to provide additional extensions to your network. NOTE: Network nodes that are accessed using shortcut dialing (6 or 7 digits) in a 5-digit UDP lose DCS transparency.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1126 AAR/ARS shortcut dialing 20 nQSIG networks — Providing a 6- to 7-digit private-network dialing plan makes it easier to convert a large DCS network to QSIG. You can implement QSIG networks with all the QSIG Supplementary Services installed in your network. It also makes it easier to integrate DEFINITY ECS into existing networks composed of non-Lucent systems. n3-digit Uniform Dial Plan — This feature provides a 3-digit dialing scheme similar to uniform dial plan. NOTE: DCS will not work using a 3-digit dialing plan. 3-digit dialing requires QSIG for feature transparency. If the caller dials enough digits to match the aar or ars field entry, the dialed digits are analyzed as though the AAR or ARS FAC had been dialed. Displays On display phones, the internal extension dialed appears instead of the shortcut number. Malicious Call Trace (MCT) displays the short, internal extension of the internal caller. Refer to ‘‘ Malicious Call Trace’’ on page 1421 for more information. On display phones with directory service, the CALL DISPLAY button cannot be used in networks where 6 or more digits are required for internal calls. Refer to ‘‘Integrated Directory’’ on page 1501 for more information. Emergency numbers Shortcut dialing allows users to make emergency calls (for example, 911 in the U.S. and 112 in Europe) without first dialing an access code.When this is set up correctly, other 4- or 5-digit extensions that begin with the same leading digit (9 in the U.S. and 1 in Europe) cannot be dialed. Interactions nAbbreviated Dialing You can store AAR/ARS shortcut numbers on Abbreviated Dial buttons. nAttendant direct extension selection with busy lamp On third-party call forwarding, attendants must dial the full extension of the phone to be forwarded, and may use the Direct Extension Selection (DXS) button and the shortcut dialing number for the destination phone. Attendants cannot use DXS modules in a network where users are required to dial 6 or more digits for internal calls.