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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Contents xi nDEFINITY Internet Protocol (IP) Softphones1119 20 Features and technical reference 1123 nAAR and ARS partitioning1123 nAAR/ARS shortcut dialing1125 nAbbreviated Dialing1129 nAccess security gateway1131 nAdministered Connections1133 nAdministrable Language Displays1138 nAlternate facility restriction levels1140 nAnswer detection1141 nAttendant Features1143 nAudible Message Waiting1152 nAuthorization codes1152 nAutomated Attendant1157 nAutomatic Callback1159 nAutomatic circuit assurance1162 nAutomatic Number Identification1165 nAutomatic routing — general1167 nBarrier codes1172 nBridged Call Appearance1174 nBusy Indicator1188 nBusy Verification1189 nCall Charge Information1195 nCall Coverage1200 nCall Detail Recording1221 nCall Forwarding1278 nCall Park1287 nCall Pickup1289 nCall Waiting Termination1294 nCall-by-Call Service Selection1295 nCalling Party/Billing Number1302 nCalling Party Number Restriction1303 nClass of Restriction1304 nConference1309 nRestriction — Controlled1311
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Contents xii nCrisis Alert1313 nDial Plan1315 nDistinctive Ringing1317 nDS1 Trunk Service1317 nEmergency Access to the Attendant1323 nEmergency Transfer1326 nExtended User Administration of Redirected Calls1327 nFacility and Non-Facility Associated Signaling1331 nFacility restriction levels and traveling class marks1338 nGeneralized route selection1340 nGroup paging1343 nHospitality features1346 nHunt Groups1368 nIncoming Call Line Identification1376 nIntercom1377 nInternal Automatic Answer1379 nIP trunk service1383 nISDN service1394 nLeave Word Calling1408 nLine Lockout1410 nListed Directory Numbers1411 nLook-Ahead routing1413 nLoss Plans1415 nLoudspeaker paging1416 nMalicious Call Trace1421 nMessaging Server Interface1426 nMisoperation Handling1429 nModem Pooling1433 nMultiappearance Preselection and Preference1436 nMultifrequency Signaling1438 nNight Service1444 nOff-Premises Station1453 nPC Interface1454 nPersonal Station Access1458 nPriority Calling1462
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Contents xiii nPull Transfer1463 nRecorded Announcements1464 nRecorded Telephone Dictation Access1466 nRemote Access1466 nRinger Cutoff1474 nRinging — Abbreviated and Delayed1475 nSecurity violations notification1479 nService observing1483 nSingle-Digit Dialing and Mixed Station Numbering1487 nStation Hunting1491 nStation Security Codes1498 nTelephone Displays1499 nTemporary Bridged Appearance1534 nTenant Partitioning1536 nTerminal Translation Initialization1547 nTerminating Extension Group1551 nTime of Day Routing1553 nTransfer1554 nTransfer — Outgoing Trunk to Outgoing Trunk1557 nTransfer — Trunk-to-Trunk1560 nTrunk Flash1562 nTrunks and Trunk Groups1564 nVoice Message Retrieval1573 nVoice Messaging Systems1576 nWhisper paging1582 nWideband Switching1587 nWorld-Class Tone Detection and Generation1601 21 References 1604 nBasic DEFINITY ECS documents1604 GL Glossary and abbreviations 1612 IN Index IN-1
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Contents xiv
About this document xv Overview DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 About this document Overview This document describes the DEFINITY Enterprise Communications Server (ECS) Release 8 administration, and includes all incremental releases up to and including Release 8.2. You may also want to see the DEFINITY ECS Change Description to see what is new as of R8.2. NOTE: This book contains information previously contained in the DEFINITY ECS Administration and Feature Description and DEFINITY ECS Implementation books. DEFINITY ECS is a family of cost-effective digital communication systems. These systems: nroute voice and data information between various endpoints (telephones, terminals, computers) nprovide highly robust networking capabilities ninclude an extensive set of standard features including attendant consoles, voice processing interface, call coverage, DS1 (T1 and E1) connectivity, hospitality support, recorded announcements, and trunk-to-trunk transfer nprovide flexibility and allow for the addition of optional features and/or upgrades to the system as business needs change
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 About this document xvi Purpose Purpose This document provides an overall reference for planning, operating, and administering your DEFINITY ECS. The book is divided into three volumes that present information on how to perform administrative tasks, how to complete administrative screens, and more detailed information on individual features. This document does not contain information about how to install, maintain, repair, or troubleshoot the switch. See ‘‘ References’’ on page 1604 for a list of related DEFINITY ECS documents. Audience This document is intended for DEFINITY ECS system administrators and managers, users interested in information about specific features, and Lucent Technologies personnel responsible for planning, designing, configuring, selling, and supporting the system. Reason for reissue This document is updated to include DEFINITY ECS Release 8.2 information. It also presents a restructure of the information contained in the DEFINITY ECS Administration and Feature Description to present standard administration procedures and allow the reader to make decisions about what actions to take to accomplish administrative goals. How to use this document Use this document as a guide to completing administrative procedures and as a reference document. If you are interested in information about a particular task, screen, or feature, use the index or table of contents to locate the page number where the information is described. Organization The first volume of this document provides step-by-step tasks for the administrative procedures that implement DEFINITY ECS features. The second volume explains how to fill out DEFINITY ECS screens and defines the values for the fields on the screens. The third volume explains DEFINITY ECS features and provides additional detail about switch operations.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 About this document xvii Organization The following list describes the sections in this book. ‘‘System basics’’ tells you how to log in and log off, set permissions for others who use the administration terminal, set daylight savings rules, set the system date and time, post messages, and back up the information you administer. ‘‘ Introduction to the DEFINITY system’’ provides information on system-wide functions. It explains how to read, use, and make simple changes to your dial plan, and how to assign feature access codes. ‘‘ Managing phones’’ explains how to add, swap, and remove phones on your system, and how to customize a phone for a switch administrator. ‘‘ Managing phone features’’ explains how to administer feature buttons for your users’ phones. ‘‘ Managing your attendant consoles’’ explains attendant console feature buttons, and tells you how to change, move, or add attendant consoles. ‘‘ Managing displays’’ provides information on the messages that appear on the read-out screen on display phones. ‘‘ Handling incoming calls’’ shows you how to set up call coverage for incoming calls to be sure that incoming calls are answered when the called party is not available. ‘‘ Routing outgoing calls’’ explains how the switch handles outgoing calls and tells you how to modify call restrictions and your routing plan. ‘‘ Managing multimedia calling’’ describes the Multimedia Applications Server Interface (MASI), and provides instructions on administration, monitoring, and troubleshooting. This section also provides information on Multimedia Call Handling (MMCH), which enables users to control voice, video, and data transmissions using a telephone and PC. ‘‘ Setting up telecommuting’’ provides information on switch-wide settings and individual administration for telecommuting. ‘‘ Enhancing system security’’ provides information on analyzing and setting up basic system security, preventing toll fraud, using logins and permissions and passwords, and dealing with security violations. ‘‘ Managing trunks’’ contains procedures for working with analog and digital trunks. Specialized trunks such as APLT, tandem, release-link, DMI-BOS and ISDN trunk groups are not covered in this manual.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 About this document xviii Task-related information ‘‘Managing announcements’’ tells you how to record, save, copy, restore and delete announcements. ‘‘ Managing group communication’’ shows you how to administer your system so users can page other users or use their phones as intercoms. You can also give specific users permission to monitor other users’ calls or to interrupt active calls with important messages. ‘‘ Managing data calls’’ describes the system features available to enable data communications. ‘‘ Collecting billing information’’ provides information on account codes, and on tracking and collecting information about calls. ‘‘ Screen reference’’ provides a brief description and a graphic representation of the screens used for DEFINITY ECS administration. It also lists the valid values for the fields on the screens, and describes when and why to use each value. ‘‘ Command reference’’ Use the commands in these tables to access each administration screen. ‘‘ Phone reference’’ describes many of the Lucent telephones that you can connect to the DEFINITY ECS. It also describes the unique features and buttons for each phone series to help you administer your user phones. ‘‘ Features and technical reference’’ is a comprehensive technical reference for feature information. Task-related information The information for each task is usually presented under the following headings: nTask Identifies the administrative procedure and gives a brief explanation of what is accomplished by completing the task. nBefore you start Lists hardware that must be installed or other tasks that must be completed before starting the task. nInstructions Begins with a short introduction to set up an example, then provides step-by step, numbered instructions on how to complete the administrative task. Screen pictures and background or decision-making information are provided when appropriate.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 About this document xix Feature-related information nFixing problems This section is not included in all task sections. It provides a brief coverage of possible problems, possible causes, and suggested solutions. nMore information Presents additional technical information that pertains directly to the completion of the current task. nRelated topics Provides cross-references to related tasks or related feature references. Feature-related information The information for each feature is usually presented under four headings: nFeature title Gives the name and a brief overview of the feature. Tells what it does or how it serves the system. nDetailed description Provides more detailed, technical information about a feature. When appropriate, additional guidelines and examples are provided. In some cases, expanded technical information is provided on one or several aspects of the feature. nInteractions Lists and briefly discusses other features that may significantly affect a feature. nRelated topics Provides cross-references to related tasks, features, or screens. Conventions used in this document Become familiar with the following terms and conventions. They help you use this book with your DEFINITY system. nTo “move” to a certain field, you can use the TA B key, arrows, or the RETU RN key. nA “screen” is a screen form displayed on the terminal monitor. nIn this book we use the terms “telephone” and “voice terminal” to refer to phones. nIf you use terminal emulation software, you need to determine which keys correspond to EN TER, RETURN, CANCEL, HELP, NEXT PAGE, etc.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 About this document xx Conventions used in this document nCommands are printed in bold face as follows: command. nKeys and buttons are printed as follows: KEY. nScreen displays are printed in constant width as follows: screen display . nVariables are printed in italics as follows: variable. nWe show complete commands in this book, but you can always use an abbreviated version of the command. For example, list configuration station can be entered as list config sta. nWe show commands and screens from the newest DEFINITY system and refer to the most current books. Please substitute the appropriate commands for your system and refer to the manuals you have available. nIf you need help constructing a command or completing a field entry, remember to use HELP. nWhen you press HELP at any point on the command line, a list of available commands appears. nWhen you press HELP with your cursor in a field on a screen, a list of valid entries for that field appears. nThe status line or message line can be found near the bottom of your monitor display. This is where the system displays messages for you. Check the message line to see how the system responds to your input. Write down the message if you need to call our helpline. nWhen a procedure requires you to press EN TER to save your changes, the screen you were working on clears and the cursor returns to the command prompt. The message line shows “ command successfully completed ” to indicate that the system accepted your changes. Tip: Draws attention to information that you may find helpful. NOTE: Draws attention to information that you must heed. !CAUTION: Denotes possible harm to software, possible loss of data, or possible service interruptions. !WARNING: Denotes possible harm to hardware or equipment.