Home
>
Lucent Technologies
>
Communications System
>
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Have a look at the manual Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 413 Lucent Technologies manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Introduction to the DEFINITY system 27 Setting up Music-on-Hold 2 2. Type change system-parameters features and press RETURN. The Feature-Related System Parameters screen appears. 3. In the Controlled Outward Restriction Intercept Treatment field, type announcement. Another blank field appears. 4. In this blank field, type 2020. This is the extension of the Intercept Denied Calls announcement you recorded earlier. 5. In the DID/Tie/ISDN Intercept Treatment field, type attd. This will allow the attendant to handle incoming calls that have been denied. 6. Press ENTER to save your changes. Setting up Music-on-Hold Music-on-Hold automatically provides music to a caller placed on hold. Providing music lets the caller know that the connection is still active. The system does not provide music to callers in a multiple-party connection who are in queue, on hold, or parked. Before you start You need to determine the music source you will use, and obtain the necessary circuit pack. Refer to DEFINITY ECS System Description for more information about required hardware. NOTE: If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from or pay fees to a third party such as the American Society of Composers, Artists, and Producers (ASCAP) or Broadcast Music Incorporated (BMI). Instructions In this example, we administer the system to allow local callers and incoming trunk callers to hear music while on hold. Note that if you use Tenant Partitioning, you cannot set up Music on Hold this way. See ‘‘ Providing service for multiple tenants’’ on page 29 for more information. 1. Type change system-parameters features and press RETURN. The Feature-Related System Parameters screen appears.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Introduction to the DEFINITY system
28 Setting up Music-on-Hold
2
2. In the Music/Tone On Hold field, type music.
The Port field appears.
3. In the Port field, type
6040.
This is the port address of the music source.
4. In the Music (or Silence) on Transferred Trunk Calls, type
all.
5. Press
ENTER to save your changes.
6. Now administer a class of restriction with Hear System Music on Hold set
to
y, to allow your local users to hear music on hold.
More information
If a call with either Data Privacy or Data Restriction activated is placed on hold,
the Music/Tone on Hold is withheld. This is to prevent transmission of a musical
tone that a connected data service might falsely interpret as a data transmission.
If you administer the Music/Tone on Hold field to provide music, the system
provides the music after a hunt group or ACD split delayed announcement.
change system-parameters features Page 1 of 9
FEATURE-RELATED SYSTEM PARAMETERS
Trunk-to-Trunk Transfer? none
Automatic Callback - No Answer Timeout Interval (rings): 4_
Call Park Timeout Interval (minutes): 10
Off-Premises Tone Detect Timeout Interval (seconds): 20_
AAR/ARS Dial Tone Required? y
Music/Tone On Hold: music Port: _______
Music (or Silence) On Transferred Trunk Calls: all
DID/Tie/ISDN Intercept Treatment: attd
Messaging Service Adjunct (MSA) Connected? y
Internal Automatic Answer for Attendant Extended Calls? y
Automatic Circuit Assurance (ACA) Enabled? y
ACA Referral Calls: local
ACA Referral Destination: ________
ACA Short Holding Time Originating Extension: ______
ACA Long Holding Time Originating Extension: ______
Abbreviated Dial Programming by Assigned Lists:
Auto Abbreviated/Delayed Transition Interval(rings):
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Introduction to the DEFINITY system 29 Providing service for multiple tenants 2 Providing service for multiple tenants If you manage the switching system for an entire office building, you may need to provide individualized phone service for each of the firms who are tenants. You can set up your system so that each tenant can have its own attendant, and can chose to have music or play special announcements while callers are on hold. Before you start Before you can administer tenants in your system, Tenant Partitioning must be enabled on the System Parameters Customer-Options screen. To allow tenants to select their own Music on Hold, you must purchase and administer equipment. Refer to DEFINITY ECS System Description for more information about required hardware. Your Lucent Technologies representative can help you administer this hardware. Instructions In this example, we are going to administer the system to allow one tenant to play Country music for callers on hold, and another to play Classical music. We will assign these music types to two new tenants. 1. Type change music-sources and press return. The Music Sources screen appears. Music Sources Page 1 of X Source Type Port Description 1 music 01A1001 Country 2 tone Tone-on-Hold 3 music 01A1003 Classical 4 none 5 none 6 none 7 music 12B1301 Oldies 8 none 9 none 10 none 11 music 04C2003 Rock 12 none 13 none 14 none 15 none
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Introduction to the DEFINITY system
30 Providing service for multiple tenants
2
2. For Source 1, enter music for the Type, 01A1001 for the Port, and Country
for the Description.
3. Move to Source 3, and enter
music for the Type, 01A1003 for the Port, and
Classical for the Description.
4. Press
ENTER to save your changes.
5. Type
change tenant 1 and press RETURN.
The Te n a n t
screen appears.
6. In the Tenant Description field, type
Dentist.
This identifies the client in this partition.
7. In the Attendant Group field, type
1.
The attendant group number must also appear in the Group field of the
attendant console screen for this tenant.
8. In the Music Source field, type
1.
Callers to this tenant will now hear country music while on hold.
9. Press
ENTER to save your changes.
10. To administer the next partition, type
change tenant 2 and press RETURN.
11. Administer this tenant, Insurance Agent, to use Attendant Group 2 and
Music Source 3. Be sure to change the Attendant Console
screen so that
this attendant is in group 2.
12.This tenant’s callers will hear classical music on hold.
Tenant 18
Tenant Description: ________________________________________
Attendant Group: 1
Ext Alert Port (TAAS): _______ Ext Alert (TAAS) Extension: ____
Night Destination: _____
Music Source: 1
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Introduction to the DEFINITY system 31 Receiving notification in an emergency 2 Receiving notification in an emergency If one of your users calls an emergency service such as the police or ambulance, someone, perhaps the receptionist, security or the front desk, needs to know who made the call. Thus, when the emergency personnel arrive, they can be directed to the right place. You can set up the switch to alert the attendant and up to ten other extensions whenever an end-user dials an emergency number. The display on the notified user’s phone shows the name and number of the person who placed the emergency call. The phones also ring with a siren-type alarm, which users must acknowledge to cancel. Before you start Decide if you want one user to be able to acknowledge an alert, or if all users must respond before an alert is cancelled. Verify that ARS is enabled on the System Parameters Customer-Options screen. Make sure that the phones you want to notify are digital and have a display. Refer to ‘‘ Phone reference’’ on page 1065 for a list of phone types. Instructions In this example, we will set up the system to notify the attendant and the security guards at all 3 entrances when someone dials the emergency number 5555. All three guards must acknowledge the alert before it is silent. 1. Type change ars analysis 5 and press RETURN. The AAR and ARS Digit Analysis Table appears.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Introduction to the DEFINITY system
32 Receiving notification in an emergency
2
2. In the dialed string field, type 5555.
This is the number that end-users dial to reach emergency services.
3. In the Total Min and Max fields, type
4.
In this example, the user must dial all 4 digits for the call to be treated as an
emergency call.
4. In the Route Pattern field, type
1.
In this example, we use route pattern 1 for local calls.
5. In the Call Type field, type
alrt.
This identifies the dialed string 5555 as one that activates emergency
notification.
6. Press
ENTER to save your changes.
Now set up the attendant console to receive emergency notification.
7. Type
change attendant 1 and press RETURN.
The Attendant Console
screen appears.
8. In the feature button area, assign a
crss-alert button.
9. Press
ENTER to save your changes.
10. Assign a
crss-alert button to each security guard’s phone.
You cannot assign this button to a soft key. See ‘‘
Adding feature buttons’’
on page 57 for more information.
ARS DIGIT ANALYSIS TABLE
Location: all Percent Full: 6
Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
5555_____________ 4_ 4_ 1____ alrt ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
_________________ __ __ _____ ____ ___ n
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Introduction to the DEFINITY system 33 Receiving notification in an emergency 2 Finally, we make sure that all security personnel and the attendant will have to acknowledge the alert. 11. Type change system-parameters crisis-alert and press RETURN. The ‘‘ Crisis Alert System Parameters’’ screen appears. 12. Go to the Every User Responds field and type y. 13. Press ENTER to save your changes. More information Attendants cancel an alert by pressing the crisis alert button three times. The first button push turns off the siren, the second stops the lamp from flashing, and the third clears the display. Digital phone users cancel the siren by pushing the crisis alert button. If you have set the system so that only one user needs to respond, this stops the alerting at all phones. If all users must respond, each phone continues to alert until that user presses the crisis alert button to acknowledge the alarm. The emergency caller’s name and extension remain on the display at this point. To completely cancel an alert and clear their displays, users press the Normal button. Once you administer Crisis Alert, the switch still records each emergency call and sends a record to the journal printer, if available. If not, you can view the emergency log with the command list emergency. Related topics Refer to ‘‘ Crisis Alert’’ on page 1313 for more detailed information. For information on other ways to reach the attendant in an emergency, refer to ‘‘ Emergency Access to the Attendant’’ on page 1323. To determine what types of digital phones have displays, refer to ‘‘ Phone reference’’ on page 1065. To ensure that you can still make necessary phone calls in an emergency, refer to ‘‘ Emergency Transfer’’ on page 1326.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Introduction to the DEFINITY system 34 Notifying a digital pager of an emergency 2 Notifying a digital pager of an emergency You also have the option of having your emergency calls go to a digital pager. When someone dials an emergency number (for example, 911), the system sends the extension and location (that originated the emergency call) to the administered pager. Before you start nYou need to administer a CRSS-ALRT button on at least one of the following. — Attendant Console (use the change attendant command) — Digital telephone set (use the change station command) nThe ARS Digit Analysis Table must have emergency numbers in the Call Type column set to alrt (crisis alert). nYou need a digital numeric pager. nYou need one of the following circuit packs: — Call Classifier — Tone-Clock (with Call Classification and Tone Detection) Instructions To set up crisis alert to a digital pager: 1. Type change system-parameters crisis-alert and press Return. The Crisis Alert System Parameters screen appears. 2. In the Alert Pager field, type y. This allows you to use the Crisis Alert to a Digital Pager feature and causes additional crisis alert administration fields to appear. 3. In the Originating Extension field, type a valid unused extension to send the crisis alert message. We’ll type 7768. 4. In the Crisis Alert Code field, type 911. This is the number used to call the crisis alert pager. 5. In the Retries field, type 5. This is the number of additional times the system tries to send out the alert message in case of an unsuccessful attempt.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Introduction to the DEFINITY system 35 Other useful settings 2 6. In the Retry Interval (sec) field, type 30. This is length of time between retries. 7. In the Main Number field, type the number that is to be displayed at the end of the pager message. We’ll type 303-555-0800. 8. In the Pager Number field, type the number for the pager. We’ll type 303-555-9001. 9. In the Pin Number field, type pp77614567890. This is the PIN number, if required, for the pager. Insert any pause digits (pp) as needed to wait for announcements from the pager service to complete before sending the PIN. 10. In the DTMF Duration - Tone (msec) field, type 100. This is the length of time the DTMF tone is heard for each digit. 11. In the Pause (msec) field, type 100. This is the length of time between DTMF tones for each digit. 12. Press ENTER to save your changes. Related topics Refer to ‘‘ Crisis Alert’’ on page 1313 for more detailed information. Other useful settings There are many settings that control how your system operates and how your users phones work. Most of these you administer through one of the System Parameters screens. This section describes a few of the items you can enable in your system to help your users work more efficiently. See ‘‘ Feature-Related System Parameters’’ on page 632 for a more detailed description of the available system settings. Automatic callback if an extension is busy You can allow users to request that the system call them back if they call a user whose telephone is busy. See ‘‘ Automatic Callback’’ on page 1159.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Introduction to the DEFINITY system 36 Other useful settings 2 Automatic hold You can set a system-wide parameter that allows your users to initiate a call on a second line without putting the first call on Hold. This is called Automatic Hold, and you enable it on the Feature-Related System Parameters screen. If you do not turn this on, the active call drops when a the user presses the second line button. Bridging onto a call that has gone to coverage You can allow users to join (bridge) on to a call that rang at their extension and then went to coverage before they could answer. See ‘‘Temporary Bridged Appearance’’ on page 1534. Distinctive ringing You can establish different ringing patterns for different types of calls. For example, you can administer your system so that internal calls ring differently from external calls or priority calls. See ‘‘ Distinctive Ringing’’ on page 1317 for more information. Warning when phones are off-hook You can administer the system so that if a phone remains off-hook for a given length of time, the switch sends out a warning. This is particularly useful in hospitals, where the phone being off-hook may be an indication of trouble with a patient. See ‘‘ Class of Service’’ on page 532 for more information. Warning users if their calls are redirected You can warn analog phone users if they have features active that may redirect calls. For example, if the user has activated send all calls or call forwarding, you can administer the system to play a special dial tone when the user goes off-hook. See ‘‘ Special Dial Tone’’ on page 656 for more information.