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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing data calls 437 Setting up CallVisor ASAI 15 3. In the Port field, type 01A0702. Use the port address assigned to the LAN Gateway Interface circuit pack. 4. Press ENTER to save your changes.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing data calls 438 Setting up CallVisor ASAI 15
Collecting billing information 439 Collecting information about calls 16 DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 16 Collecting billing information Collecting information about calls Call Detail Recording (CDR) collects detailed information about all incoming and outgoing calls on specified trunk groups. If you use intraswitch CDR, you can also collect information about calls between designated extensions on the switch. DEFINITY ECS sends this information to a printer or to some other CDR output device that collects call records and that may also provide reports. You can have a call accounting system directly connected to your switch. If you are recording call details from several switches, the switch may send the records to a collection device for storage. A system called a poller may then take these records and send them to the call accounting system. The call accounting system sorts them, and produces reports that you can use to compute call costs, allocate charges, analyze calling patterns, detect unauthorized calls, and keep track of unnecessary calls. Before you start The call accounting system that you use may be sold by Lucent, or it may come from a different vendor. You need to know how your call accounting system is set up, what type of call accounting system or call detail recording unit you are using, and how it is connected to the switch. You also need to know the record format that your call accounting system requires.
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Instructions
In this example, we are going to establish call detail recording for all calls that
come in on trunk group 1 (our CO trunk). We are going to set up CDR so that any
call that is handled by an attendant produces a separate record for the attendant
part of the call.
1. Type
change trunk-group 1 and press RETURN.
The Trunk Group
screen appears.
2. In the CDR Reports field, type
y.
This tells the switch to create call records for calls made over this trunk
group.
3. Press
ENTER to save your changes.
4. Type
change system-parameters cdr and press RETURN.
The CDR System Parameters
screen appears.
TRUNK GROUP
Group Number: 1 Group Type: co CDR Reports: y
Group Name: Outside calls COR: 85 TN: 1__ TAC: 105
Direction: two-way Outgoing Display? n
Dial Access? n Busy Threshold: 99 Night Service: 1234
Queue Length: 0 Country: 1 Incoming Destination: attd
Comm Type: voice Auth Code? n Digit Absorption List: _
Prefix-1? y Trunk Flash? n Toll Restricted? y
TRUNK PARAMETERS
Trunk Type: ground start
Outgoing Dial Type: tone Cut-Through? n
Trunk Termination: rc Disconnect Timing(msec): 500_
Auto Guard? n Call Still Held? n Sig Bit Inversion: none
Trunk Gain: high
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 10 Receive Answer Supervision? n
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5. In the CDR Format field, type month/day.
This determines how the date will appear on the header record.
6. In the Primary Output Format field, type
Unformatted.
This is the record format that our call accounting system requires. Check
with your call accounting vendor to determine the correct record format for
your system.
7. In the Primary Output Ext. field, type
2055.
This is the extension of the data module that we use to connect to our call
accounting system.
8. In the Record Outgoing Calls Only field, type
n.
This tells the switch to create records for both incoming and outgoing calls
over all trunk groups that use CDR.
9. In the Outg Trk Call Splitting and Inc Trk Call Splitting fields, type
y.
This tells the system to create a separate record for any portion of an
incoming or outgoing call that is transferred or conferenced.
10. In the Outg Att Call Record and Inc Att Call Record fields, type
y.
This tells the system to create a separate record for the attendant portion of
any incoming or outgoing call.
CDR SYSTEM PARAMETERS
Page 1 of X
Node Number (Local PBX ID): 1 CDR Date Format: month/day
Primary Output Format: ___________ Primary Output Ext: _____
Secondary Output Format: ___________ Secondary Output Ext: _____
Use ISDN Layouts? _ EIA Device Bit Rate: ____
Use Enhanced Formats? _
Modify Circuit ID Display? _ Remove # from Called Number? _
Record Outgoing Calls Only? _ Intra-switch CDR? _
Suppress CDR for Ineffective Call Attempts? _ Outg Trk Call Splitting? _
Disconnect Information in Place of FRL? _ Outg Attd Call Record? _
Interworking Feat-flag? _
Force Entry of Acct Code for Calls Marked on Toll Analysis Screen? _
Calls to Hunt Group - Record: __________
Record Called Vector Directory Number Instead of Group or Member? _
Record Called Agent Login ID Instead of Group or Member? _
Inc Trk Call Splitting? _ Inc Attd Call Record? _
Record Non-Call-Assoc TSC? _ Call Record Handling Option: _________
Record Call-Assoc TSC? _ Digits to Record for Outgoing Calls: _________
Privacy - Digits to Hide: _ CDR Account Code Length: __
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Collecting billing information 442 Recording calls between users on the same switch 16 More information You can also administer the switch to produce separate records for calls that are conferenced or transferred. This is called Call Splitting. There are many other variations that you can administer for CDR, and these are described in the screens section of this book. Related topics For additional information on CDR, refer to ‘‘ Call Detail Recording’’ on page 1221. For more information about how to connect a CDR output device, refer to the DEFINITY ECS Installation for Adjuncts and Peripherals. The Call Detail Acquisition and Processing Reference Manual also contains CDR information, but has not been updated in several years and is no longer entirely accurate. Recording calls between users on the same switch Call detail recording generally records only those calls either originating or terminating outside the switch. There may be times when you need to record calls between local users. Intra-switch CDR lets you track calls made to and from local extensions. Instructions In this example, we administer the switch to record all calls to and from extensions 5100, 5101, and 5102. 1. Type change system-parameters cdr and press RETURN. The CDR System Parameters screen appears. 2. In the Intraswitch CDR field, type y. 3. Press ENTER to save your changes. 4. Type change intra-switch-cdr and press RETURN. The Intra-Switch CDR screen appears.
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5. In the first three available slots, type 5100, 5101, and 5102.
6. Press
ENTER to save your changes.
7. The switch will now produce call records for all calls to and from these
extensions, including those that originated on the local switch.
Related topics
See ‘‘
Intraswitch CDR’’ on page 1226 for more detailed information.
Tracking calls by account code
You can have your users to enter account codes before they make calls. By doing
this, you can have a record of how much time was spent on the phone doing
business with or for a particular client.
Instructions
In this example, we are going to set up the system to allow the user at extension
5004 to enter a 5-digit account code before making a call.
1. Type
change system-parameters cdr and press RETURN.
The CDR System Parameters screen appears.
Page 1 of 1
INTRA-SWITCH CDR
Assigned Members: 2 of 100 administered
1: 72447 17: _____ 33: _____ 49: _____ 65: _____ 81: _____ 97: _____
2: 72448 18: _____ 34: _____ 50: _____ 66: _____ 82: _____ 98: _____
3: _____ 19: _____ 35: _____ 51: _____ 67: _____ 83: _____ 99: _____
4: _____ 20: _____ 36: _____ 52: _____ 68: _____ 84: _____ 100: _____
5: _____ 21: _____ 37: _____ 53: _____ 69: _____ 85: _____
6: _____ 22: _____ 38: _____ 54: _____ 70: _____ 86: _____
7: _____ 23: _____ 39: _____ 55: _____ 71: _____ 87: _____
8: _____ 24: _____ 40: _____ 56: _____ 72: _____ 88: _____
9: _____ 25: _____ 41: _____ 57: _____ 73: _____ 89: _____
10: _____ 26: _____ 42: _____ 58: _____ 74: _____ 90: _____
11: _____ 27: _____ 43: _____ 59: _____ 75: _____ 91: _____
12: _____ 28: _____ 44: _____ 60: _____ 76: _____ 92: _____
13: _____ 29: _____ 45: _____ 61: _____ 77: _____ 93: _____
14: _____ 30: _____ 46: _____ 62: _____ 78: _____ 94: _____
15: _____ 31: _____ 47: _____ 63: _____ 79: _____ 95: _____
16: _____ 32: _____ 48: _____ 64: _____ 80: _____ 96: _____
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2. In the CDR Account Code Length field, type 5.
3. Press ENTER to save your changes.
4. Assign an account button on the Station screen for extension 5004. See
‘‘
Adding feature buttons’’ on page 57 for more information.
5. Provide your users with a list of account codes to use.
6. You can also assign a Feature Access Code and give this to your users.
Forcing users to enter account
codes
Forced Entry of Account Codes is another form of account code dialing. You can
use it to allow certain types of calls only with an account code, to track fax
machine usage by account, or just to make sure that you get account information
on all relevant calls.
Before you start
Before you can administer Forced Entry of Account Codes, it must be enabled on
the System Parameters Customer-Options screens. If it is not, please contact your
Lucent representative.
CDR SYSTEM PARAMETERS
Page 1 of X
Node Number (Local PBX ID): 1 CDR Date Format: _________
Primary Output Format: ___________ Primary Output Ext: _____
Secondary Output Format: ___________ Secondary Output Ext: _____
Use ISDN Layouts? _ EIA Device Bit Rate: ____
Use Enhanced Formats? _
Modify Circuit ID Display? _ Remove # from Called Number? _
Record Outgoing Calls Only? _ Intra-switch CDR? _
Suppress CDR for Ineffective Call Attempts? _ Outg Trk Call Splitting? _
Disconnect Information in Place of FRL? _ Outg Attd Call Record? _
Interworking Feat-flag? _
Force Entry of Acct Code for Calls Marked on Toll Analysis Screen? _
Calls to Hunt Group - Record: __________
Record Called Vector Directory Number Instead of Group or Member? _
Record Called Agent Login ID Instead of Group or Member? _
Inc Trk Call Splitting? _ Inc Attd Call Record? _
Record Non-Call-Assoc TSC? _ Call Record Handling Option: _________
Record Call-Assoc TSC? _ Digits to Record for Outgoing Calls: _________
Privacy - Digits to Hide: _ CDR Account Code Length: __
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Instructions
In this example, we administer the system to force users in our North American
office to enter an account code before making international calls.
1. Type
change system-parameters cdr and press RETURN.
The CDR System Parameters screen appears.
2. In the Force Entry of Acct Code for Calls Marked on Toll Analysis Form
field, type
y.
3. In the CDR Account Code Length field, type
5.
4. Press ENTER to save your changes.
5. Type
change toll 0 and press RETURN.
6. The To l l A n a l y s i s screen appears.
7. In the first available Dialed String field, type
011.
This is the international access code for this office.
8. In the Total Min and Max columns, type 10 and 18, respectively.
This is the minimum and maximum number of digits the system will
analyze when determining how to handle the call.
9. In the Toll List and CDR FEAC columns, type x.
10. Press
ENTER to save your changes.
change toll analysis Page 1 of 1
TOLL ANALYSIS Percent Full:_
Location:
Total Toll CDR
Dialed String Min Max RCL List FEAC 1 2 3 4 5 6 7 8 9 10
0____________________ 1__ 1__ _ x _ _ _ _ _ _ _ _ _ _ _
01___________________ 9__ 17_ _ x x _ _ _ _ _ _ _ _ _ _
011__________________ 10_ 18_ _ x x _ _ _ _ _ _ _ _ _ _
_____________________ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
_____________________ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
_____________________ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
_____________________ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
_____________________ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
_____________________ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
_____________________ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
_____________________ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
_____________________ ___ ___ _ _ _ _ _ _ _ _ _ _ _ _ _
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Collecting billing information 446 Receiving call-charge information 16 More information You can also establish a class of restriction with Forced Entry of Account Codes set to y, and assign this COR to trunks or other facilities that you want to restrict. With this method, all users with this COR must enter account codes before making any outgoing trunk calls. See ‘‘ Class of Restriction’’ on page 520 for more information. Receiving call-charge information DEFINITY ECS provides two ways to receive information from the public network about the cost of calls. Note that this service is not offered by the public network in some countries, including the US. nAdvice of Charge (for ISDN trunks) collects charge information from the public network for each outgoing call. Charge advice is a number representing the cost of a call; it may be recorded as either a charging or currency unit. nPeriodic Pulse Metering (for non-ISDN trunks) Periodic Pulse Metering (PPM) accumulates pulses transmitted from the public network at periodic intervals during an outgoing trunk call. At the end of the call, the number of pulses collected is the basis for determining charges. Before you start You need to request either AOC or PPM service from your network provider. In some areas, your choice may be limited. Your Lucent Technologies representative can help you determine the type of service you need. NOTE: This service is not offered by the public network in some countries, including the US. Collecting call charge information over ISDN In this example, we administer the system to provide Advice of Charge over an existing ISDN trunk group, at the end of a call. This information will appear on CDR reports. 1. Type change trunk-group 2. The ISDN trunk group screen appears with existing administration for this ISDN trunk group.