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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

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    							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
97 Attendant console feature buttons 
5
8. If you are using the Enhanced Selector console, assign the Hundreds Select 
Buttons that you want this console to have.
If you want this console to be able to access extensions in the range 3500 to 
3999, you need to assign them 5 Hundreds Select Buttons: 
35 for 
extensions 3500 to 3599, 
36, 37, 38, and 39.
9. Assign the Feature Buttons that you want the 302 console to have.
To determine which buttons you can assign to a console, refer to 
‘‘
Attendant console feature buttons’’
Tip:
Feature buttons are not numbered top-to-bottom on the attendant 
console, as you might expect. Button numbers map to physical 
positions on the console as shown in Figure 3 on page 94
.
10. Press 
ENTER to save your changes.
Attendant console feature buttons
The following table lists the feature buttons that you can assign to an attendant 
console.
Table 2. Attendant console feature buttons
Feature or 
FunctionRecommended 
Button LabelName Entered on 
Station formMaximum 
Allowed Notes
Abbreviated Dialing AD abrv-dial (List:___ 
DC:___)1 per List/DC1
Administered 
Connection [status 
lamp]AC Alarm ac-alarm 1
Alert Agent of 
Change to 
Split/Skill Hunt 
GroupAlert Agent alrt-agchg 1
Automatic Call 
Distribution (ACD)After Call Work after-call (Grp. No.__) N
2
Assist assist (Grp. No:__) 1 per split 
group2
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    							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
98 Attendant console feature buttons 
5
Auto In auto-in (Grp. No.__)  1 per split 
group 2
Auxiliary Work  aux-work (Grp. No.__)  1 per split 
group 2
Manual-In manual-in (Grp. No.__)  1 per split 
group 2
Release release 1
Work Code work-code 1
Stroke (0-9) stroke-cnt (Code:_)  1
3
Attendant Console 
(Calls Waiting) CW Aud Off  cw-ringoff 1
Attendant Control 
of Trunk Group 
Access (Activate) Cont Act act-tr-grp 1
Attendant Control 
of Trunk Group 
Access (Deactivate) Cont Deact deact-tr-g 1
Attendant Direct 
Trunk Group Select Local TG
Remote TGlocal-tgs
remote-tgs12
4
Attendant Crisis 
AlertCrisis Alert crss-alert 1
Attendant Display 
[display buttons]Date/Time date-time 1
Inspect Mode inspect 1
Normal Mode normal 1
Stored Number stored-num 1
Attendant Hundreds 
Group Select Group Select _ hundrd-sel (Grp:__)  20 per 
console
5
Attendant Room 
StatusOccupied Rooms 
Statusocc-rooms 16
Maid Status maid-stat 16
Table 2. Attendant console feature buttons
Feature or 
FunctionRecommended 
Button LabelName Entered on 
Station formMaximum 
Allowed Notes
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    							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
99 Attendant console feature buttons 
5
Attendant Override Override override 1
Automatic Circuit 
Assurance ACA aca-halt 1 per system 
Automatic Wakeup 
(Hospitality) Auto Wakeup  auto-wkup 1
Busy Verification  Busy Verify verify 1  
Call Coverage Cover Cback  cov-cback 1  
Consult consult 1  
Go To Cover goto-cover 1  
Call Coverage 
[display button] Cover Msg Rt cov-msg-rt 1  
Call Offer 
(Intrusion)Intrusion intrusion 1  
Call Prompting 
[display button] Caller Info callr-info 1  
Call Type Call Type type-disp 1
Centralized 
Attendant ServiceCAS-Backup cas-backup 1
Check In/Out 
(Hospitality)
[display buttons]Check In check-in 1
Check Out check-out 1  
Class of Restriction 
[display button] COR class-rstr 1  
Demand Print  Print Msgs print-msgs 1  
DID View DID View did-view 1
Do Not Disturb 
(Hospitality) Do Not Disturb dn-dst 1  
Table 2. Attendant console feature buttons
Feature or 
FunctionRecommended 
Button LabelName Entered on 
Station formMaximum 
Allowed Notes
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    							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
100 Attendant console feature buttons 
5
Do Not Disturb 
(Hospitality) 
[display buttons]Do Not Disturb 
Extext-dn-dst 1
Do Not Disturb 
Grpgrp-dn-dst 1
Don’t Split Don’t Split dont-split 1
Emergency Access 
To the Attendant Emerg. Access 
To Attd em-acc-att 1  
Facility Busy 
Indication [status 
lamp] Busy (trunk or 
extension#) busy-ind (TAC/Ext: _) 1 per 
TAC/Ext.
7
Facility Test Calls 
[status lamp] FTC Alarm trk-ac-alm 1  
Group Display Group Display group-disp 1
Group Select Group Select group-sel 1  
Hardware Failure 
[status lamps] Major Hdwe 
Failure major-alrm 10 per system
Auto Wakeup pr-awu-alm 1  
DS1 (facility) ds1-alarm 10 per system  
PMS Failure pms-alarm 1  
PMS Ptr Alm pr-pms-alm 1  
CDR 1 Failure cdr1-alrm 1  
CDR 2 Failure cdr2-alrm 1  
Sys Ptr Alm pr-sys-alm  1  
Hold Hold hold 1  
Integrated Directory 
[display button] Integrtd 
Directory directory 1  
Incoming Call 
Identification Coverage 
(Group number, 
type, name, or 
ext.#) in-call-id N  
Table 2. Attendant console feature buttons
Feature or 
FunctionRecommended 
Button LabelName Entered on 
Station formMaximum 
Allowed Notes
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    							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
101 Attendant console feature buttons 
5
Intrusion (Call 
Offer)Intrusion intrusion 1  
Leave Word Calling Cancel LWC lwc-cancel 1  
LWC lwc-store 1  
Leave Word Calling 
[display buttons] Delete Msg  delete-msg 1
Next next 1  
Call Display  call-disp 1  
Leave Word Calling 
(Remote Message 
Waiting) [status 
lamp]Msg (name or 
extension #) aut-msg-wt (Ext:___)  N
Link Failure Link Failure 
(Link No.__) link-alarm (Link No.__
) 1 per Link # 
8
Login Security 
Violation lsvn-halt lsvn-halt 1 per system
Message Waiting Message 
Waiting Act. mwn-act 1 per system  
Message 
Waiting Deact. mwn-deact 1 per system  
Night Service  Trunk Grp. NS trunk-ns (Grp. No.__)  1 per trunk 
group 
9
PMS Interface 
[display buttons]PMS display
Priority Calling  Prior Call  priority N  
Position Busy Position Busy pos-busy 1  
Queue Status 
Indications (ACD) 
[display buttons]AQC atd-qcalls 1
AQT atd-qtime 
Queue Status 
Indications (ACD) 
[status lamps]NQC q-calls (Grp:_)  1
10
OQT  q-time Grp:_)  1 per hunt 
group10
Table 2. Attendant console feature buttons
Feature or 
FunctionRecommended 
Button LabelName Entered on 
Station formMaximum 
Allowed Notes
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    							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
102 Attendant console feature buttons 
5
Remote Access 
Security Violation rsvn-halt rsvn-halt 1 per system
Ringing In Aud Off  in-ringoff 1  
Security Violation 
Notification Haltssvn-halt ssvn-halt 1 per system
Serial Call Serial Call serial-cal 1  
Split/Swap Split-swap split-swap 1
11
System Reset Alert  System Reset 
Alert [status 
lamp] rs-alert 1  
Station Security 
Code Notification 
Haltssvn-halt ssvn-halt 1 per system
Night Service 
(ACD)Hunt Group hunt-ns (Grp. No.__)  3 per hunt 
group 
12
Time of Day 
Routing [display 
buttons] Immediate 
Overrideman-ovrid 1  
Clocked 
Overrideclk-overid 1  
Timed Reminder RC Aud Off  re-ringoff 1  
Timer Timer timer 1
Trunk Identification 
[display button] Trunk-ID trk-id 1  
Trunk Group Name 
[display button] Trunk-Name trunk-name 1
Table 2. Attendant console feature buttons
Feature or 
FunctionRecommended 
Button LabelName Entered on 
Station formMaximum 
Allowed Notes
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    							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
103 Attendant console feature buttons 
5
Visually Impaired 
Service (VIAS) VIS vis 1  
Console Status con-stat 1  
Display display 1  
DTGS Status dtgs-stat 1  
Last Message last-mess 1  
Last Operation last-op 1  
VDN of Origin 
Announcement 
RepeatVOA Repeat voa-repeat 1
12
VuStats VuStats vu-display 1
N = any number of buttons on the phone can be assigned to this feature. For phone feature 
button descriptions, refer to ‘‘
Telephone feature buttons’’ on page 58.
1. List: List number 1 to 3 where the destination number is stored.
DC: Dial codes of destination number.
2. Grp: The split group number for ACD.
3. Code: Enter a stroke code (0 through 9).
4.TAC: local-tgs — TAC of local TG
remote-tgs — (L-TAC) TAC of TG to remote PBX
remote-tgs — (R-TAC) TAC of TG on remote PBX
The combination of local-tgs/remote-tgs per console must not exceed 12 (maximum). 
Label associated button appropriately so as to easily identify the trunk group.
5. Grp: Enter a hundreds group number (1 through 20).
6. Enhanced Hospitality must be enabled on the System-Parameters Customer-Options screen.
7. Ext: May be a VDN extension.
8. Link: A link number — 1 to 8 for multi-carrier cabinets, 1 to 4 for single-carrier cabinets.
9. Grp: A trunk group number.
10. Grp: Group number of the hunt group.
11. Allows the attendant to alternate between active and split calls.
12. VDN of Origin must be enabled.
Table 2. Attendant console feature buttons
Feature or 
FunctionRecommended 
Button LabelName Entered on 
Station formMaximum 
Allowed Notes
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    							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
104 Removing an attendant console 
5
Removing an attendant console
Before you physically remove an attendant from your system, check the 
attendant’s status, remove it from any group or usage lists, and then delete it from 
the system’s memory.
For example, to remove attendant 3, which also is assigned extension 4345:
1. Type 
status attendant 3 and press RETURN.
The Attendant Status screen appears.
2. Make sure that the attendant:
nis plugged into the jack
nis idle (not making or receiving calls)
3. Type 
list usage extension 4345 and press RETURN.
The Usage screen shows whether the extension is used in any vectors or is 
used as a controller.
4. Press 
CANCEL. 
5. If the attendant extension appears on the Usage screen, access the 
appropriate feature screen and delete the extension.
For example, if extension 1234 belongs to hunt group 2, type 
change hunt 
group 2
 and delete the extension from the list.
6. Type 
remove attendant 3 and press RETURN.
The system displays the Attendant Console
 screen so you can verify that 
you are removing the correct attendant.
7. If this is the correct attendant, press 
ENTER.
If the system responds with an error message, the attendant is busy or still 
belongs to a group. Press 
CANCEL to stop the request, correct the problem, 
and enter 
remove attendant 3 again.
8. Remove the extension from voice mail service if the extension has a voice 
mailbox.
9. Type 
save translations and press RETURN to save your changes.
Note that you do not need to delete the extension from coverage paths. The system 
automatically adjusts coverage paths to eliminate the extension.
Now you can unplug the console from the jack and store it for future use. You do 
not need to disconnect the wiring at the cross-connect field. The extension and 
port address remain available for assignment at a later date.
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    							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
105 Setting console parameters 
5
Setting console parameters
You can define system-wide console settings on the Console Parameters screen. 
For example, if you want to warn your attendants when there are more than 3 calls 
in queue or if a call waits for more than 20 seconds, complete the following steps:
1. Type 
change console-parameters and press RETURN.
The Console Parameters
 screen appears.
2. In the Calls in Queue Warning field, enter 
3.
The system lights the console’s second call waiting lamp if the number of 
calls waiting in the attendant queue exceeds 3 calls.
3. In the Time in Queue Warning field, enter 
20.
The system issues a reminder tone if a call waits in the attendant queue for 
more than 20 seconds.
4. Press 
ENTER to save changes.
Note that some of the settings on the individual Attendant screens can override 
your system-wide settings.
change console-parameters                                       Page   1 of   3
                              CONSOLE PARAMETERS
         Attendant Group Name: OPERATORS
                          COS: 0                                  COR: 0
       Calls in Queue Warning: 3 Attendant Lockout? y
        Ext Alert Port (TAAS):
                          CAS: none
SAC Notification? n  Night Service Act. Ext.:
                 IAS (Branch)? n              IAS Tie Trunk Group No.:
         IAS Att. Access Code:                  Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? n
TIMING
  Time Reminder on Hold (sec): 10           Return Call Timeout (sec): 10
  Time in Queue Warning (sec): 20
  INCOMING CALL REMINDERS
      No Answer Timeout (sec): 20                      Alerting (sec): 40
                               Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
     List1: group    1        List2:                   List3:
                           COMMON SHARED EXTENSIONS
            Starting Extension:                  Count:
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    							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
106 Providing backup for an attendant 
5
Providing backup for an attendant
DEFINITY ECS allows you to configure your system so that you have backup 
positions for your attendant. Attendant Backup Alerting notifies backup 
telephones that the attendant need assistance in handling calls. The backup 
telephones are alerted when the attendant queue reaches the queue warning level 
or when the console is in night service. 
Once a backup telephone receive an alert, the user can dial the Trunk Answer Any 
Station (TAAS) feature access code to answer the alerting attendant calls.
Tip:
You can find more information about attendant backup in the GuestWorks 
Technician Handbook.
Before you start
nYou can assign the attendant backup alerting only to multiappearance 
telephones that have a client room class of service (COS) set to No. For 
more information, refer to ‘‘
Class of Service’’ on page 532.
nIf you have not yet defined a Trunk Answer Any Station (TAAS) feature 
access code, you need to define one and provide the feature access code to 
each of the attendant backup users. For more information, refer to ‘‘
Feature 
Access Code’’ on page 619.
Instructions
To enable your system to alert backup stations, you need to administer the 
Console Parameters screen for backup alerting. You also need to give the backup 
phones an attendant queue calls feature button and train your backup users how to 
answer the attendant calls.
To configure the system to provide backup alerts and to setup extension 4345 to 
receive these alerts, complete the following steps:
1. Type 
change console-parameters and press RETURN.
The Console Parameters
 screen appears.
2. In the Backup Alerting field, enter 
y.
3. Press 
ENTER to save changes.
The system will now notify anyone with an attendant queue calls button 
when the attendant queue reaches the warning level or when the console is 
in night service.
4. Type 
change station 4345 and press RETURN.
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