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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Setting up telecommuting 287 Setting up Personal Station Access 10 Configure terminal translation initialization (TTI) for personal station access (PSA). For information about configuring TTI, refer to ‘‘ Setting up Personal Station Access’’ on page 287. Configure Security Violation Notification for Station Security Codes. For information about Security Violation Notification, refer to ‘‘ Setting up security violations notification’’ on page 328. Instructions In our example, we set up the telecommuting extension and enable coverage of calls redirected off-net. To configure DEFINITY ECS for telecommuting: 1. Type change telecommuting-access and press RETURN. The Telecommuting Access screen appears. 2. In the Telecommuting Access Extension field, type 1234 and press ENTER. This is the extension you are configuring for telecommuting. 3. Type change system-parameters coverage and press RETURN. The System Parameters Call Coverage / Call Forwarding screen appears. 4. In the Coverage Of Calls Redirected Off-Net Enabled field, type y and press ENTER. Related topics Refer to ‘‘ Telecommuting Access’’ on page 951 for information about and field descriptions on the Telecommuting Access screen. Setting up Personal Station Access Personal Station Access (PSA) allows you to associate the preferences and permissions assigned to your own extension with any other compatible phone. When you request a PSA associate, the system automatically dissociates another extension from the phone. TELECOMMUTING ACCESS Telecommuting Access Extension: 1234
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Setting up telecommuting 288 Setting up Personal Station Access 10 Preferences and permissions include the definition of terminal buttons, abbreviated dial lists, and class of service (COS) and class of restriction (COR) permissions assigned to your station. Extensions without a COS, such as Expert Agent Selection (EAS) agents or hunt groups, cannot use PSA. PSA requires you to enter a security code and can be used on-site or off-site. Invalid attempts to associate a phone generate referral calls and are recorded by Security Violation Notification, if that feature is enabled. If you interrupt the PSA dialing sequence by pressing the release button or by hanging up, the system does not log the action as an invalid attempt. The dissociate function within PSA allows you to restrict the features available to a phone. When a phone has been dissociated using PSA, it can be used only to call an attendant, or to accept a Terminal Translation Initialization (TTI) or PSA request. You can enable a dissociated set to make other calls by assigning a special class of restriction. This is described in detail in the More Information section below. NOTE: Once a phone has been associated with an extension, anyone using the terminal has the capabilities of the associated station. Be sure to execute a dissociate request if the terminal can be accessed by unauthorized users. This is particularly important if you use PSA and Digital Communications Protocol (DCP) extenders to permit remote DCP access. Before you start Verify that Personal Station Access is set to y on the Class of Service (COS) screen. Verify that the extension has a COS that allows PSA. Instructions In our example, we specify the TTI State, the Record PSA/TTI Transactions, the class of service, and the feature access codes set up PSA. To set up Personal Station Access: 1. Type change system-parameters features and press RETURN. The Feature-Related System Parameters screen appears. 2. Complete the following fields and press ENTER. a. Type voice in the TTI State field.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Setting up telecommuting 289 Setting up Personal Station Access 10 b. (Optional) Type y on the Record PSA/TTI Transactions in History Log field. These fields display only when the Terminal Translation Initialization (TTI) Enabled field on this screen is set to y. 3. Type change cos and press RETURN. The Class of Service screen appears. 4. Type y in the Personal Station Access (PSA) 1 field and press ENTER. 5. Type change feature-access-codes and press RETURN. The Feature Access Code (FAC) screen appears. 6. Complete the following fields and press ENTER. a. Type #4 in the Personal Station Access (PSA) Associate Code field. This is the feature access code you will use to activate Personal Station Access at a phone. b. Type #3 in the Dissociate Code field. This is the feature access code you will use to deactivate Personal Station Access at a phone. More information You can allow users to place emergency and other calls from phones that have been dissociated. To enable this, you must first assign a class of restriction (COR) for PSA-dissociated phones. You do this on the ‘‘ Feature-Related System Parameters’’ screen. In addition, you must set the restrictions for this COR on the ‘‘ Class of Restriction’’ screen. If you want users to be able to place emergency calls from dissociated phones, it is also a good idea to have the system send calling party number (CPN) or automatic number identification (ANI) information for these calls. To do this, you must set the CPN, ANI for PSA Dissociated Sets field to y on the ‘‘ Feature-Related System Parameters’’ screen. Related topics Refer to ‘‘ Training users’’ on page 301 for information on how to associate or disassociate PSA.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Setting up telecommuting 290 Creating a station security code 10 Creating a station security code Station Security Codes (SSC) provide security to station users by preventing other users from accessing functions associated with the user’s station. Each station user can change their own SSC if they know the station’s current settings. You must create a system-wide SSC change feature access code (FAC) before users can change their SSC. You must also provide users with their individual SSC. A user cannot change a blank SSC. Instructions In our example, we set the station security code for a user. To create a station security code: 1. Type change feature-access-codes and press RETURN. The Feature Access Code screen appears. 2. Type #5 in the Station Security Code Change Access Code field and press ENTER. This sets the access codes for this features. The Command prompt appears. 3. Type change system-parameters security and press RETURN. The Security-Related System Parameters screen appears. 4. Type 4 in the Minimum Station Security Code Length field and press ENTER. This determines the minimum required length of the Station Security Codes you enter on the Station form. Longer codes are more secure. If station security codes are used for external access to telecommuting features, the minimum length should be 7 or 8. 5. Type change station 1234 and press RETURN. This is the station extension you configured for telecommuting. The Station screen appears.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Setting up telecommuting
291 Assigning coverage options
10
6. Type 4321 in the Security Code field and press ENTER.
Related topics
Refer to ‘‘
Station’’ on page 882 for information about and field descriptions on
the Station screen.
Refer to ‘‘Station Security Codes’’ on page 1498
for a description of the Station
Security Codes feature.
Assigning coverage options
DEFINITY ECS allows you to assign two previously administered coverage paths
and/or time of day coverage tables on the Station screen. This allow
telecommuters to alternate between the two coverage paths and/or time of day
coverage tables administered to better control how their telephone calls are
handled.
For information about creating a coverage path, refer to ‘‘
Creating coverage
paths’’ on page 118. For information about creating a time of day coverage table,
refer to ‘‘
Assigning a coverage path to users’’ on page 120.
Page 1 of X
STATION
Extension: 1234 Lock Messages? n BCC: 0
Type: 406D Security Code: 4321__ TN: 1
Port: _____ Coverage Path 1: ___ COR: 1
Name: __________________________ Coverage Path 2: ___ COS: 1
Hunt-to-Station: ____
STATION OPTIONS
Data Module? n Personalized Ringing Pattern: 1
Display Module? n Message Lamp Ext: 1014
MM Complex Data Ext: ____
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Setting up telecommuting 292 Setting up call forwarding 10 Instructions In our example, we assign two coverage options so a user can choose from either option to control how their calls are handled. To assign 2 coverage options: 1. Type change feature-access-codes and press RETURN. The Feature Access Code screen appears. 2. Type #9 in the Change Coverage Access Code field and press ENTER. 3. Type change cor 1 and press RETURN. The Class of Restriction screen appears. 4. In the Can Change Coverage field, type y and press ENTER to save your work. The Command prompt appears. 5. Type change station 1234 and press RETURN. This is the station extension you configured for telecommuting. The Station screen appears. 6. Complete the following fields: a. Type 2 in the Coverage Path 1 field. b. Type t8 in the Coverage Path 2 field. Related topics Refer to ‘‘ Coverage Path’’ on page 551 for information about and field descriptions on the Coverage Path screen. Refer to ‘‘ Call Coverage’’ on page 1200 for a description of the Call Coverage feature. Refer to ‘‘ Training users’’ on page 301 for information on how to alternate your coverage path option. Refer to ‘‘ Extended User Administration of Redirected Calls’’ on page 1327 for information about the Extended User Administration of Redirected Calls feature. Setting up call forwarding DEFINITY ECS allows you to change your call forwarding from any on-site or off-site location.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Setting up telecommuting 293 Setting up call forwarding 10 Instructions In our example, we assign the feature access codes and class of service to set up call forwarding. This allows your users to forward their calls to another extension. To set up call forwarding: 1. Type change feature-access-codes and press RETURN. The Feature Access Code screen appears. 2. Set a 2-digit access code for the following fields and press ENTER. a. Type *8 in the Extended Call Fwd Activate Busy D/A field. b. Type *7 in the Extended Call Fwd Activate All field. c. Type *6 in the Extended Call Fwd Activate Deactivation field. This sets the access codes for these features. The Command prompt appears. 3. Type change cos and press RETURN. The Class of Service screen appears. 4. Set the following fields to y. nExtended Forwarding All nExtended Forwarding B/DA This allows you to change the forwarding of all your calls from an off-site location. 5. Set the Restrict Call Fwd-Off Net field to n and press ENTER. This allows your users to forward calls off-site. Interactions nBridged Appearance When the pound key (#) is pressed from a bridged appearance immediately following any of this feature’s four FACs, the system assumes that the currently active bridged extension will be administered. The station security code of the currently active bridged extension must be entered after the initial # to successfully complete the command sequence. If the station has only bridged appearances, the station’s extension must be dialed after the FAC to successfully complete the command sequence, since the station’s extension is not associated with any appearances.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Setting up telecommuting 294 Assigning an extender password 10 nDistributed Communications System Assign a different telecommuting access extension for each switch. You can use Extended User Administration of Redirected Calls from any of the DCS nodes, but you must dial the extension of the node on which your station is defined before dialing the FAC. nTenant Partitioning The telecommuting access extension is always automatically assigned to Tenant Partition 1, so it can be accessed by all tenants. The tenant number of the extension being administered must be accessible by the tenant number from which the Extended User Administration of Redirected Calls FAC is dialed or the request is denied. If the FAC is dialed on site, the tenant number of the station or attendant must have access to the tenant number of the extension administered. If the FAC is dialed off site, the tenant number of the incoming trunk must have access to the tenant number of the extension administered. Related topics Refer to ‘‘ Training users’’ on page 301 for information on how to change call forwarding. Refer to ‘‘ Call Forwarding’’ on page 1278 for a description of the Call Forwarding feature. Assigning an extender password DEFINITY ECS allows you assign an extender password to a user. You can assign one password for each port on your DEFINITY switch. Before you start Use the Remote Extender PC in the switch room to perform this procedure. Instructions In our example, we set a system generated random password for John Doe. To assign an extender password: 1. Double-click the Security icon. The Password Manager screen appears. 2. Double-click User Password for User 01.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Setting up telecommuting 295 Installing home equipment 10 3. Select Enable Password to enable the password. 4. Click random. This means that the password is a system generated random number. The system displays a 10-digit number in the Password field. Take note of this number, your user will need it to access the switch from home. 5. Type Doe, John and click OK. This is the last name and first name of the user. The system returns you to the Password Manager screen. 6. Select CommLink:Select Cards. A screen containing a list of cards (for example, Card A, Card B, and so on) appears. Each card corresponds to a port on your switch. 7. Select Card A and click OK. The system returns you to the Password Manager screen. 8. Select CommLink:Upload Password. The error message screen appears with the message “Administrator password not loaded”. 9. Click OK. The Administrator screen appears. 10. Type 123456 and click OK. This is the administrator’s password. 11. Select CommLink:Upload Password. The password is uploaded. 12. When upload is complete, click OK. The system returns you to the Password Manager screen. 13. Select File:Save As. The Save As screen appears. 14. Type doe.fil in the File field and click OK. The system saves the User01 information. Installing home equipment DEFINITY ECS allows you to install equipment in your home so that you can utilize system facilities from off-site.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Setting up telecommuting 296 Installing home equipment 10 Before you start You need the following equipment: nDEFINITY extender remote module nDCP sets (office and home must match) Configure a feature access code for associating your home number to your office number. For information about configuring an associate feature access code, refer to ‘‘ Setting up Personal Station Access’’ on page 287. Instructions Installing home equipment To install your home equipment: 1. Plug the phone cord into the slot labeled line on the back of the module and into the wall jack. 2. Plug the phone cord into the slot labeled port on the back of the module and into the slot labeled line on the phone. 3. Plug the power cord into slot labeled power on the back of the module and the wall socket. The phone display Go Online appears. 4. Press 3 (Nxt). The phone display Set Phone Number appears. 5. Press 2 (OK) to set the phone number. 6. Type 5551234 and press DROP. This is the assigned analog phone number. In some areas, you may need to include your area code (for example, 3035551234). The phone display Set Phone Number appears. 7. Press 1(Prv). This returns you to the Go Online phone display. 8. Press 2 (OK). The module dials the number. When the modules connect, the phone display Enter Password appears. 9. Type 0123456789 and press DROP.