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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1457 PC Interface 20 specific features depends on the COS of the extension and the COS for the switch. Modem Pooling is provided to ensure general availability of off-net data-calling services. Security There are two areas where unauthorized use may occur with this feature: unauthorized local use and remote access. !SECURITY ALERT: Unauthorized local use involves unauthorized users who attempt to make calls from a PC. The PC software has a security setting so users can place the PC in Security Mode when it is unattended. You can also assign Automatic Security so that the administration program on the PC is always active and runs in Security Mode. This mode is password-protected. !SECURITY ALERT: Remote access involves remote access to the PC over a data extension. Remote users can delete or copy PC files with this feature. You can password-protect this feature. Consult the BCS Product Security Handbook for additional steps to secure your system and to find out about obtaining information regularly about security developments. Considerations nUse the Function Key Module of the 7405D with PC Interface. nBRI terminals normally are initializing terminals and require you to assign an SPID. The PC/ISDN Platform (Group 2), in a stand-alone configuration, is a noninitializing BRI terminal and does not require you to assign a SPID. — Set a locally-defined terminal type with General Terminal Administration — Define the terminal type as a noninitializing terminal that does not support Management Information Messages (MIM). — Assign the PC/ISDN Platform with an associated (initializing) ISDN-BRI phone (such as an ISDN 7505) using a SPID. — Assign the station (using a locally-defined terminal type) to take full advantage of the capabilities of the PC Interface. This terminal type is also noninitializing with no support of MIMs.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1458 Personal Station Access 20 nDo not use phones with data modules with the PC Interface. (You can still use 3270 Data Modules if you also use 3270 emulation). If you attach a DCP data module or ISDN data module to a phone that is connected to a PC Interface card, the data module is bypassed (not used). All the interface functions are performed by the interface card even if a data module is present. nThe 7404D phone with messaging cartridge cannot be used with PC Interface. However, the 7404D with PC cartridge can be used, but only with Group 1 configurations. Interactions nData Communications Access PC Interface uses a digital interface and is not directly compatible with Data Communications Access, which uses an analog interface. Apply Modem Pooling conversion if you use these features together. nData Protection Assign Data Protection—Permanent for use with PC Interface for data communications. nHost Computer Access Both PC Interface and Host Computer Access use digital interfaces. These features are compatible and Modem Pooling conversion is unnecessary. nISDN-BRI Each card can have its own separate phone or voice-calling device. A phone does not require special application software on the PC. However, a handset or headset alone requires special application software. nModem Pooling Use Modem Pooling if you use PC Interface to place calls to, or receive calls from, off-premises stations over analog trunks. Personal Station Access Personal Station Access (PSA) allows users to associate the preferences and permissions of their telephone with any other telephone of the same type. PSA makes it convenient for different users to use the same bank of phones at different times. For example, several telecommuting or hoteling employees can use the same office on different days of the week. The employees use PSA to “associate” with the office phone — that is, make the terminal “theirs” for the day.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1459 Personal Station Access 20 Calls an employee originates from the station are recognized and displayed as the employee’s calls, and calls routed to the employee’s extension route to the voice terminal “associated” with that extension. A telecommuting or hoteling employee can also use PSA when working at home. For example, the employee installs a DCP terminal and a DEFINITY Extender at home, calls into the system, and uses PSA to associate the remote phone with their extension. The system associates the home terminal — that is, recognizes the home terminal as having the employee’s preferences and permissions. When someone calls the employee’s extension, the call rings at the employee’s home. When the employee no longer needs to use the office, they “dissociate” from the terminal. PSA requires users to enter a security code and can be used on-site or off-site. PSA-invalid attempts generate referral calls and are recorded by Security Violation Notification (SVN) software, if that feature is enabled. If a user interrupts the PSA dialing sequence by pressing the release button or by hanging up, the system does not log the action as an invalid attempt. Detailed description The preferences and permissions that are retained with PSA include the definition of terminal buttons, abbreviated dial lists, and class of service (COS) and class of restriction (COR) permissions assigned to the your station. Extensions that do not have a COS, such as Expert Agent Selection (EAS) agents or hunt groups, cannot use PSA. PSA functions only on analog, hybrid, and Digital Communications Protocol (DCP) terminals. Many types of DCP terminals exist, and these terminals have different types and numbers of buttons. If you attempt to associate DCP stations with DCP terminals that have incompatible buttons, button mapping is unpredictable. This is also true of hybrid terminals. If you want a user to be able to use the terminal buttons and to have consistent displays, associate stations with terminals of the same type. Stations and ports on different switches cannot be PSA associated. This includes stations on different switches (or nodes) within Distributed Communications The system does not limit the number of stations that can use PSA. However, heavy use of the associate and dissociate functions may temporarily impact system performance.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1460 Personal Station Access 20 Dissociated telephones When a user requests to associate a telephone with PSA, any other telephone using that extension is automatically dissociated. It is possible to place emergency calls from a dissociated telephone, provided a COR has been assigned to dissociated phones on the Feature-Related System Parameters screen. PSA allows a dissociate request from a bridged appearance. However, when you execute a dissociate command from Terminal B, even if you are on a bridged appearance of an extension belonging to Terminal A, you dissociate the station belonging to Terminal B. The dissociate function within PSA allows a user to restrict the features available to a phone. When a phone has been dissociated using PSA, it can be used only to call an attendant, to place an emergency call, or to accept a Terminal Translation Initialization (TTI) or PSA request. To enable users to make other types of calls from dissociated sets, you must establish a class of restriction for these phones. See ‘‘ Setting up Personal Station Access’’ on page 287 for more information. NOTE: Once a station has been associated with a terminal, anyone using the terminal has the capabilities of the associated station. Be sure to execute a dissociate request if the terminal can be accessed by unauthorized users. This is particularly important if you use PSA and DCP extenders to permit remote DCP access. Interactions nAdjunct/Switch Application Interface An ASAI link cannot use this feature because ASAI uses a BRI port. Do not assign to an ASAI link a Class of Service that allows PSA. nBridged Appearance When you execute a PSA dissociate request for the principal station, its bridged appearances remain active if the stations on which they appear have not been dissociated. When a call is made to the principal extension, any of its bridged appearances that can be alerted are alerted. Otherwise, the call follows the principal extension’s coverage path. PSA dissociate requests executed at a bridged appearance dissociates the station that the bridged appearance is on. nCall Management PSA dissociate automatically logs out an ACD agent.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1461 Personal Station Access 20 nCoverage PSA does not change coverage path operations. If a station is dissociated, its calls still go to coverage unless they are forwarded. nProperty Management System A station assigned to a room, rather than to a person who needs to work in multiple locations, should not use PSA. Such a station should not have PSA in its COS. nSave Translations PSA commands cannot be successfully executed during a save translations. When a reset 3 or greater (reset 4, reset 5, and so on) occurs on the system, all associations revert to their state as of the last save translations. nSecurity Violation Notification PSA security violations are tracked and reported by SVN, if it is active. nTenant Partitioning If a terminal is already associated, a user attempting a PSA associate request at that terminal must specify a station in the same partition as the station already associated with the terminal. However, anyone, in any partition, can execute a PSA dissociate request at the terminal (if the associated station has PSA in its COS) and then execute a PSA associate request for a station in any tenant partition. Related topics Refer to ‘‘ Class of Service’’ on page 532 for information about and field descriptions on the Class of Service screen. Refer to ‘‘ Configuring DEFINITY ECS for telecommuting’’ on page 285 for information about setting up telecommuting. Refer to ‘‘ Feature Access Code’’ on page 619 for information about and field descriptions on the Feature Access Code screen. Refer to ‘‘ Feature-Related System Parameters’’ on page 632 for information about and field descriptions on the Feature-Related System Parameters screen. Refer to ‘‘ Setting up Personal Station Access’’ on page 287 for information about associating the preferences and permissions on your station with any other compatible terminal. Refer to ‘‘ Setting up remote access’’ on page 297 for information about access the system from a remote location.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1462 Priority Calling 20 Refer to ‘‘Station’’ on page 882 for information about and field descriptions on the Station screen. Priority Calling Priority Calling provides a special type of call alerting between internal telephone users, including the attendant. The called party receives a distinctive ring when the calling party uses Priority Calling. You administer the priority-calling ringing-pattern system wide. Default is a 3-burst alerting signal. You allow feature use for each telephone user by administering the user’s class of service. The following types of calls are always priority-calling calls: nCall coverage consult nAutomatic callback nRingback queuing nAttendant intrusion nSecurity violation notification The system generates the call waiting ringback tone that a single-line telephone user hears even if the user is active on a call. In contrast, the system does not generate the pattern for a multiappearance telephone if there are no idle call appearances. In this case the caller hears busy tone. However, the system does generate the pattern if the telephone has an idle call appearance, including the one reserved for call origination. Interactions nAbbreviated Dialing If a user wants to make a priority call to a number in an abbreviated dial list, the Priority Calling access code and the AD code must be programmed on one button. If a user attempts to use Abbreviated Dialing (either by button or FAC) after dialing the Priority Access Code, the system denies the call. nCall Coverage Priority Calling calls do not redirect to coverage unless the caller activates Go to Cover. If the call redirects, it remains a priority call, and the covering user receives a distinctive (default is three-burst) ringing signal.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1463 Pull Transfer 20 nCall Forwarding All Calls Priority Calling calls (except callback calls) are forwarded, and the forwarded call remains a priority call. nCall Vectoring The system generates intercept tone when someone attempts to activate Priority Calling toward a Vector Directory Number (VDN). nCall Waiting A Priority Calling call waits on an active single-line telephone even if Call Waiting is not assigned to the telephone. The active, single-line telephone user receiving the call hears a distinctive (default is three-burst) priority Call Waiting tone. nConsult A Consult call acts as a priority call and waits at a single-line telephone, even if the telephone does not have Call Waiting Indication assigned. nDistributed Communications System On a DCS tandem call to a single-line telephone, the called party does not receive priority ringing if the caller activates Priority Calling by pressing the priority button after making a call. nLast Number Dialed If a priority call is to be made to the last number dialed, the Last Number Dialed button must be used. The Last Number Dialed feature access code is not valid after Priority Calling has been activated. Single-line telephones (2500 series) can be administered so that distinctive signals are not provided. In this case, 1-burst ringing is provided for priority calls. Related topics To administer Distinctive Audible Alerting settings, see ‘‘ Feature-Related System Parameters’’ on page 632. To allow Priority Calling, see ‘‘ Class of Service’’ on page 532. Pull Transfer Pull Transfer allows either the transferring or transferred-to party to press the Transfer button to complete the transfer operation.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1464 Recorded Announcements 20 When attendants control calls, called parties cannot use Pull Transfer. Attendants who are called parties cannot use Pull Transfer. When attendants have parties on hold they are transferred with the standard transfer process. To use Pull Transfer, calling parties and called parties must be on the same switch, or called parties must be reached via Italian TGU/TGE tie trunks. Called parties using analog telephones flash the switchhook or press the flash key or recall button to transfer calls. Called parties using digital phones press the transfer key to complete transfers. Interactions nAnalog Station Recall Operation and Feature Activation When called parties initiate either analog-telephone recall or feature activation, callers are not put on hold for transfer, they are transferred via Pull Transfer. nBRI telephones Callers using BRI Stations reach desired parties through an intermediate step by calling a party who calls a final destination. Intermediate parties activate pull transfer to complete transfers. Final called parties go off hook as if a new transfer was originated. nCall Detail Recording The switch checks to ensure that calls are correctly recorded with CDR when Pull Transfer is completed. nDigital Station Transfer Operation When called parties initiate transfer operations, callers are not put on hold for transfer; they are transferred via Pull Transfer. nNon-BRI telephones: Callers using Non-BRI telephones reach desired parties through an intermediate step by calling a party who calls a final destination. Each called party activates pull transfer. Recorded Announcements You can record announcements for people to hear when they call in to your office. For example, you can let callers know that their call cannot be completed as dialed, that their call is in queue, or that all the lines are busy. You can record announcements on external devices, such as answering machines, or on special announcement circuit packs that are integrated with your switch.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1465 Recorded Announcements 20 Your system can store multiple announcements on each circuit pack up to the system capacity. Refer to DEFINITY ECS System Description for capacity information. Any announcement stored on a circuit pack can play through any port on the circuit pack. Any announcement (not administered for “barge-in”) can play simultaneously through multiple ports. All 16 ports can play the same announcement at the same time, and the system can connect multiple users to each of these announcements. About barge-in You can allow callers to begin listening to an announcement after the system has begun playing the message. This is called “barge-in.” Use barge-in with auxiliary trunk announcements, DS1 announcements, and integrated announcements. With barge-in, only one port plays the announcement at any one time. The system routes a call to the announcement, immediately connects the call to the port, and the caller hears the announcement as it is playing. You can set up barge-in announcements to repeat continually while callers are connected to the port. The caller listens until the system plays the entire announcement. Interactions nAutomatic Wakeup Recorded Announcement allows Automatic Wakeup to use the built-in announcement circuit pack in place of an Audichron adjunct. If you use an integrated, multiple-integrated, or external type of announcement for Automatic Wakeup, you can also administer the announcement to repeat and to allow “barge-in” as a queue type. The benefit of repeating announcements and “barge-in” queues is that you do not need a separate port for each wakeup announcement. When guests pick up an announcement at a particular time, they use only one port and the message repeats until the last guest hangs up and the message ends. Related topics Refer to ‘‘ Managing announcements’’ on page 365 for information on how to administer announcements on your switch. Refer to ‘‘ Managing vectors and VDNs’’ on page 157 for information on how to play an announcement for a call in a queue.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1466 Recorded Telephone Dictation Access 20 Refer to ‘‘Announcement Type’’ on page 691 for information on setting up announcements for hotel guests. Recorded Telephone Dictation Access Recorded Telephone Dictation Access permits phone users, including Remote Access and incoming tie-trunk users, to access dictation equipment. Users start by dialing an access code or extension. Start/stop is controlled by voice or dialing. Initial activation and playback are controlled by dial codes. Recorded Telephone Dictation Access cannot be used with the following features: nAutomatic Route Selection nConference Related topics Refer to ‘‘ Audible Message Waiting’’ on page 1152 for information about letting users know they have messages. Refer to ‘‘ Recorded Announcements’’ on page 1464 for information about the messaging server interface. Refer to ‘‘Voice Message Retrieval’’ on page 1573 for information about retrieving messages. Refer to ‘‘Voice Messaging Systems’’ on page 1576 for more information about voice messaging systems. Refer to ‘‘ Trunk Group’’ on page 967 for information about and field descriptions on the CPE Trunk Group screen. Complete all fields on this screen to administer the recorded telephone dictation access. Refer to ‘‘ Station’’ on page 882 for information about and field descriptions on the 2500 Analog phones screen. Complete all fields on this screen to administer the recorded telephone dictation access. Remote Access Remote Access permits authorized callers to access the system via the public network from remote locations and then use its features and services. The Remote Access caller must use a touch-tone phone or equivalent equipment. Since the