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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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555-233-506 Comcode 108678798 Issue 1 April 2000 DEFINITY® Enterprise Communication Server Release 8.2 Administrator’s Guide
Copyright Ó 2000, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your com- pany’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to pre- vent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration docu- ments provided with this product in order to fully understand the fea- tures that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of com- mon-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. Lucent Technologies Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643-2353. Federal Communications Commission Statement Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason- able protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interfer- ence to radio communications. Operation of this equipment in a resi- dential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. Part 68: Network Registration Number. This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules. It is identi- fied by FCC registration number AS593M-13283-MF-E. Part 68: Answer-Supervision Signaling. Allowing this equipment to be operated in a manner that does not provide proper answer-supervi- sion signaling is in violation of Part 68 Rules. This equipment returns answer-supervision signals to the public switched network when: • Answered by the called station • Answered by the attendant • Routed to a recorded announcement that can be administered by the CPE user This equipment returns answer-supervision signals on all DID calls forwarded back to the public switched telephone network. Permissible exceptions are: • A call is unanswered •A busy tone is received • A reorder tone is receivedCanadian Department of Communications (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications. Le Présent Appareil Nom érique n’émet pas de bruits radio électriques d épassant les limites applicables aux appareils num ériques de la class A pr éscrites dans le reglement sur le brouillage radio électrique édict é par le minist ére des Communications du Canada. Trademarks See the preface of this document. Ordering Information Call: Lucent Technologies BCS Publications Center USA 1 888 582-3688 USA Fax 1 800 566-9568 Canada +1 317-322-6619 Europe, Middle East, Africa +1 317-322-6416 Asia, Caribbean, China, Latin America, and the Pacific Region +1 317-322-6411 International Fax +1 317 322-6699 Write: Lucent Technologies BCS Publications Center 2855 N. Franklin Road Indianapolis, IN 46219 Order: Document No. 555-233-506 Comcode 108678798 Issue 1, April 2000 For additional documents, refer to ‘‘ References’’ on page 21-1604 You can be placed on a standing order list for this and other documents you may need. Standing order will enable you to automatically receive updated versions of individual documents or document sets, billed to account information that you provide. For more information on stand- ing orders, or to be put on a list to receive future issues of this docu- ment, contact the Lucent Technologies Publications Center. European Union Declaration of Conformity The “CE” mark affixed to the DEFINITY® equipment described in this book indicates that the equipment conforms to the following Euro- pean Union (EU) Directives: • Electromagnetic Compatibility (89/336/EEC) • Low Voltage (73/23/EEC) • Telecommunications Terminal Equipment (TTE) i-CTR3 BRI and i-CTR4 PRI For more information on standards compliance, contact your local dis- tributor. Comments To comment on this document, return the comment card at the front of the document. Acknowledgment This document was prepared by Product Documentation Development, Lucent Technologies, Denver, CO.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Contents iii Contents Contents iii About this document xv nOverviewxv nPurposexvi nAudiencexvi nReason for reissuexvi nHow to use this documentxvi nOrganizationxvi nTask-related informationxviii nFeature-related informationxix nConventions used in this documentxix nTrademarks and service marksxxi nHow to get this book on the webxxii nHow to order more copiesxxii nHow to get helpxxiii nTell us what you thinkxxiii 1 System basics 1 nLogging into the system1 nLogging in with Access Security Gateway3 nLogging off the system4 nSetting command permissions5 nEstablishing daylight savings rules7 nSetting the system date and time9 nUsing the bulletin board11 nSaving translations13 2 Introduction to the DEFINITY system 17 nUnderstanding your configuration17 nUnderstanding the dial plan19 nAdding feature access codes21 nControlling the calls your users can make and receive22 nControlling the features your users can access24 nSystem-wide settings25 nChanging feature parameters25
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Contents iv nAdministering treatment for denied calls26 nSetting up Music-on-Hold27 nProviding service for multiple tenants29 nReceiving notification in an emergency31 nNotifying a digital pager of an emergency34 nOther useful settings35 3 Managing phones 37 nAdding new phones37 nUsing templates to add phones41 nUsing an alias42 nCustomizing your phone43 nUpgrading phones44 nSwapping phones45 nUsing TTI to move phones46 nRemoving phones49 nAdding a fax or modem51 nAdding a DEFINITY IP Softphone52 4 Managing phone features 57 nAdding feature buttons57 nTelephone feature buttons58 nAdding abbreviated dialing lists79 nSetting up bridged call appearances84 nSetting up Terminal Self Administration87 5 Managing your attendant consoles 91 nOverview91 nAdding an attendant console95 nAttendant console feature buttons97 nRemoving an attendant console104 nSetting console parameters105 nProviding backup for an attendant106 6 Managing displays 109 nDisplaying caller information109 nDisplaying ANI calling party information109 nDisplaying ICLID Information110
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Contents v nChanging the display language112 nSetting up directory buttons115 7 Handling incoming calls 117 nSetting up basic call coverage117 nSetting up advanced call coverage121 nSetting up call forwarding127 nSetting up night service132 nAdding call pickup146 nManaging hunt groups152 nManaging vectors and VDNs157 nUnderstanding Automatic Call Distribution169 nAssigning a terminating extension group170 8 Routing outgoing calls 173 nWorld class routing173 nManaging calling privileges174 nAssigning ARS FAC174 nDisplaying ARS analysis information175 nUnderstanding ARS analysis175 nSetting up multiple locations182 nRouting with multiple locations184 nModifying call routing186 nOverriding call restrictions190 nDefining ARS Partitions191 nSetting up time of day routing194 nSetting up shortcut dialing196 9 Managing multimedia calling 201 nMultimedia Applications Server Interface201 nMultimedia Call Handling230 nUnderstanding the multimedia complex249 nEnhanced Mode MM complex263 10 Setting up telecommuting 285 nConfiguring DEFINITY ECS for telecommuting285 nSetting up Personal Station Access287 nCreating a station security code290
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Contents vi nAssigning coverage options291 nSetting up call forwarding292 nAssigning an extender password294 nInstalling home equipment295 nSetting up remote access297 nTraining users301 11 Enhancing system security 305 nBasic security306 nPreventing toll fraud306 nPhysical security309 nSystem security checklist309 nAdding logins and passwords314 nChanging a login317 nDisplaying a login318 nRemoving a login319 nUsing access security gateway319 nChanging login permissions324 nChanging passwords326 nUsing busy verify327 nSetting up security violations notification328 nSetting up authorization codes331 nDealing with security violations334 12 Managing trunks 337 nTips for working with trunk groups337 nAdding a CO, FX, or WATS trunk group340 nAdding a DID trunk group343 nAdding a DIOD trunk group345 nAdding a PCOL trunk group345 nAdding a Tie or Access trunk group348 nSetting up digital trunks351 nAdding trunks to a trunk group355 nRemoving trunks from a trunk group357 nRemoving trunk groups358 nInserting and absorbing digits359 nAdministering answer detection361
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Contents vii nAdministering trunks for listed directory numbers362 13 Managing announcements 365 nUnderstanding announcements365 nAdding announcement data modules365 nAdding announcement extensions367 nRecording announcements368 nSaving announcements369 nCopying announcements370 nRestoring announcements371 nDeleting and erasing announcements372 nSetting up continuous-play announcements373 14 Managing group communication 375 nSetting up voice paging over loudspeakers375 nSetting up chime paging over loudspeakers378 nPaging over speakerphones381 nPaging users who are on active calls383 nUsing phones as intercoms385 nObserving calls387 15 Managing data calls 391 nTypes of data connections391 nData Call Setup392 nDefault Dialing398 nAlphanumeric Dialing399 nData Hotline400 nData Privacy401 nData Restriction402 nData-Only Off-Premises Extensions404 nData Modules — general405 nAdministered Connection408 nModem Pooling415 nPC Interface417 nWideband Switching421 nCallVisor Adjunct-Switch Application Interface434 nSetting up CallVisor ASAI436
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Contents viii 16 Collecting billing information 439 nCollecting information about calls439 nRecording calls between users on the same switch442 nTracking calls by account code443 nForcing users to enter account codes444 nReceiving call-charge information446 nViewing call charge information449 17 Screen reference 451 nAAR and ARS Digit Analysis Table451 nAAR and ARS Digit Conversion Table455 nAbbreviated Dialing List459 nAccess Endpoint467 nAdministered Connection471 nAlias Station476 nAlphanumeric Dialing Table478 nAnnouncements/Audio Sources480 nARS Toll Table483 nAttendant Console484 nAuthorization Code — COR Mapping497 nBulletin Board499 nCall Vector501 nCAMA Numbering Format506 nCDR System Parameters508 nClass of Restriction520 nClass of Service532 nCode Calling IDs535 nCommand Permission Categories536 nConsole Parameters540 nCoverage Answer Group550 nCoverage Path551 nCrisis Alert System Parameters555 nData modules558 nDate and Time589 nDaylight Savings Rules591 nDial Plan Record593
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Contents ix nDigit Absorption598 nDS1 Circuit Pack 599 nExtended Pickup Group617 nExtensions Administered to have an MCT-Control Button618 nFeature Access Code619 nFeature-Related System Parameters632 nGroup Paging Using Speakerphone681 nHospitality683 nHunt Group696 nIntercom Group720 nInter-Exchange Carrier (IXC) Codes721 nIntra-Switch CDR723 nIP Trunk Configuration Manager724 nISDN trunk group738 nISDN Numbering — Private 772 nISDN Numbering — Public/ Unknown 775 nISDN-BRI Trunk Circuit Pack777 nLanguage Translations786 nListed Directory Numbers800 nLocations802 nLogin Administration804 nLoudspeaker Paging810 nMode Code Related System Parameters813 nModem Pool Group817 nMultifrequency-Signaling-Related System Parameters823 nMusic Sources845 nPacket Gateway Board846 nPartition Route Table848 nPersonal CO Line Group848 nPickup Group852 nPRI Endpoint853 nRemote Access857 nRemote Call Coverage Table863 nRHNPA Table864
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Contents x nRoute Pattern865 nSecond Digit Table874 nSecurity-Related System Parameters875 nSite Data882 nStation882 nSystem Parameters Call Coverage / Call Forwarding911 nSystem Parameters Country-Options918 nSystem Parameters Customer-Options928 nSystem Parameters OCM Call Classification948 nTelecommuting Access 951 nTenant 951 nTerminal Parameters 954 nTerminating Extension Group959 nTime of Day Coverage Table 962 nTime of Day Routing Plan 963 nToll Analysis 964 nTrunk Group 967 nVector Directory Number 1033 18 Command reference 1041 19 Phone reference 1065 nMultibutton electronic telephones1066 n500 telephones1067 n2500-series telephones1067 n6200-series telephones1067 n6400-series telephones1071 n7100-series telephones1075 n7300-series telephones1075 n731x-series hybrid telephones1078 n7400-series telephones1083 nISDN telephones (7500s & 8500s)1100 n8110 telephones1105 n8400-series telephones1105 nCALLMASTER telephones1112 nCordless telephones1116