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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 487 Attendant Console 17 TN COS COR Auto Answer Data Module Valid entries Usage 1 to 20Enter the Tenant Partition number. Valid entries Usage 0 through 15Enter the class of service (COS) for this attendant console. Valid entries Usage 0 through 95Enter the class of restriction that reflects the desired restriction. Valid entries Usage all Entering all in this field indicates an incoming call to an idle attendant will be answered automatically without any action (no button presses required) by the attendant. acdEntering acd indicates only ACD split/skill calls and direct agent calls can auto answer. Non-ACD calls terminated to an attendant console with Auto Answer set to acd ring audibly. none Entering none causes all calls terminated to this attendant console to receive some sort of audible ringing treatment. Valid entries Usage y/n Enter y if the console is to be connected to a data terminal via 7400B or 8400 Data Module. If y is entered, complete the Data Module screen (page 4).
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 488 Attendant Console 17 Disp Client Redir This field is administrable only if the Hospitality feature has been enabled on the System-Parameters Customer-Options screen. This field affects the station’s display on calls originated from a station with Client Room Class of Service. Display Language Enter the language in which you want console messages displayed. H.320 Conversion Allows H.320 compliant calls made to this phone to be converted to voice-only. Because the system can handle only a limited number of conversion calls, you may need to limit the number of phones with H.320 conversion. Valid entries Usage y When the field is y, the redirection information for a call originating from a Client Room and terminating to this station displays. Note: For stations with an “audix” station type, AUDIX Voice Power ports, or ports for any other type of messaging that needs display information, this field must be y. n When the field is n, then for all calls originating from a Client Room (even redirected calls) that terminate to this station, this station’s display will not show the redirection information. Only the client name and extension (or room, depending on what is administered on the Hospitality screen) displays. Valid entries Usage English French Italian Spanish user-defined Valid entries Usage y/n Enter y for H.320 compliant calls.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 489 Attendant Console 17 DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes) Enter the trunk access codes (TACs) for local and remote switches. (There are fields for one local TAC and one remote TAC per button labeled Local and Remote.) The local TAC (1 to 4 digits) refers to a trunk group or Loudspeaker Paging zone on this switch. Remote TACs are only useful in a private network (including DCS) network. The remote TAC (1 to 3 digits) refers to a trunk group on the remote switch. If a remote TAC is given, then the local TAC must refer to a trunk group that connects directly to the remote switch and is also limited to 1 to 3 digits. Lucent recommends a DCS trunk be specified as the local TAC between the local and remote switches. If the TAC specified as local between the local and remote switches is not a DCS trunk, the remote trunk cannot be monitored by the local switch. HUNDREDS SELECT BUTTON ASSIGNMENTS Enter in the appropriate field (1 through 20), the hundreds group to be associated with a Hundreds Group Select button located on an optional selector console. Valid entries Usage 1-4 digit number *May be used as first digit # Valid entries Usage 1-3 digit hundreds group (plus prefix, if needed) Fields 1 through 8 are used when the selector console is a 24A-type console and fields 1 through 20 are used for a 26A-type console. Enter a hundreds group number that represents all but the last two digits of an extension number (for example, the Hundreds Select Button — on the selector console — for extension 3822 would be “38”).
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
490 Attendant Console
17
Field descriptions for page 2
Screen 38. Attendant Console Data Module
This page displays if the Data Module field on Page 1 is y.
Data Extension
Enter the extension number assigned to the data module.
BCC
Only displays when the ISDN-PRI or ISDN-BRI Trunks field is enabled on the
System-Parameters Customer-Options screen.
NOTE:
The BCC value is used to determine compatibility when non-ISDN facilities
are connected to ISDN facilities (ISDN Interworking feature).
ITC
Valid entries Usage
1- to 5-digit numberMust agree with the system’s Dial Plan
Valid entries Usage
Display-only field
Valid entries Usage
restricted
unrestricted
change station Page 2 of 4
STATION
DATA MODULE
Data Extension: ____ BCC: 2 ITC: restricted
Name: _______________ COR: 1_ COS: 1_
TN: 1_
ABBREVIATED DIALING
List1: ________
SPECIAL DIALING OPTION: default
DEFAULT DIALING
Abbreviated Dialing Dial Code (From above list): _
ASSIGNED MEMBER ( Station with a data extension button for this data module )
Ext Name
1:
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 491 Attendant Console 17 Name Enter the name of the user associated with the data module. The name is optional, it can be left blank. COR Enter the desired class of restriction (COR) number. COS Enter the desired (COS) number to designate allowed features. See ‘‘ Class of Service’’ on page 532 for additional information on the allowed features. TN Enter the Tenant Partitioning number. Abbreviated Dialing List1 SPECIAL DIALING OPTION Enter one of three dialing options that are available. This identifies the destination of all calls when this data module originates calls. Valid entries Usage 0 –95 Valid entries Usage 0 –15 Valid entries Usage s System gGroup. If g is entered, a group number is also required. pPersonal. If p is entered, a personal list number also is required. eEnhanced Valid entries Usage hot-line default
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 492 Attendant Console 17 HOT LINE DESTINATION — Abbreviated Dialing Dial Code Only displays when the Special Dialing Option field is hot-line. The associated AD number is dialed when the user goes off-hook on a Data Hot Line call. Hot Line Service allows single-line telephone users, by simply lifting the handset, to automatically place a call to a preassigned destination (extension, telephone number, or feature access code). The Hot Line Service destination number is stored in an Abbreviated Dialing List. A Direct Department Calling (DDC), a Uniform Call Distribution (UCD), a Terminating Extension Group (TEG) extension, or any individual extension within a group can be a Hot Line Service destination. Also, any extension within a DDC group, UDC group, or TEG can have Hot Line Service assigned. Use Hot Line Service when very fast service is required and when you use a telephone only for accessing a certain facility. Loudspeaker Paging Access can be used with Hot Line Service to provide automatic access to paging equipment. DEFAULT DIALING Abbreviated Dialing Dial Code The associated AD number is dialed when the user goes off-hook and enters a carriage return following the “DIAL” prompt. The data call originator also can perform data terminal dialing by specifying a dial string that may or may not contain alphanumeric names. Only displays when the Special Dialing Option field is default. Ext This is the extension number of a previously administered user who has an associated Data Extension button and who will share the use of the module. Valid entries Usage A dial code Within the range of the abbreviated dialing list type Valid entries Usage A dial code Within the range of the abbreviated dialing list type Valid entries Usage Display-only field.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
493 Attendant Console
17
Name
Contains the name assigned to the above extension number.
Field descriptions for page 3-x
Screen 39. Attendant Console
FEATURE BUTTON ASSIGNMENTS
Enter the feature buttons from ‘‘
Attendant console feature buttons’’ on page 97
that you want to assign to the attendant console. The fixed buttons that cannot be
changed (that is, split and forced release) are shown on the screen. The hold,
night-serv, and pos-busy buttons are shown in the system default locations. These
buttons can be administered elsewhere on the screen. The following provides
descriptions of feature buttons that are unique to the attendant console. Refer to
the ‘‘
Attendant console feature buttons’’ and to the ‘‘Telephone feature buttons’’
sections for more information about the buttons.
Valid entries Usage
Display-only field.
Valid entries Usage
Audible Tones On/Off
cw-ringoffCall waiting ringer off; turns on/off the audible tone for call
waiting on attendant console (1 per console).
in-ringoffIncoming call ringer off; turns on/off the audible tone for
incoming call ringer (1 per console).
re-ringoffTimed reminder ringer off; turns on/off the audible tone for
timer reminder ringer (1 per console).
change attendant Page Y of X
ATTENDANT CONSOLE
FEATURE BUTTON ASSIGNMENTS
1: split_____ 13: __________
2: __________ 14: __________
3: __________ 15: __________
4: __________ 16: __________
5: __________ 17: __________
6: hold _____ * 18: __________
7: __________ 19: forced-rel
8: aux-work RC: Grp: 20: __________
9: __________ 21: __________
10: __________ 22: __________
11: __________ 23: night-serv *
12: __________ 24: pos-busy__ *
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 494 Attendant Console 17 alt-frlAlternate FRL. Alternate facility restriction level; allows the attendant to activate or deactivate the AFRL feature. When activated, this allows the originating device (lines or trunks) to use an alternate set of the facility restriction levels to originate a call (1 per console). Attendant Control of Trunk Group Access act-tr-grpActivate trunk group access; allows the attendant to control a trunk group. All calls going to the trunks are routed to the attendant (1 per console). deact-tr-gDeactivate trunk group access; allows the attendant to release control of a trunk group (1 per console). class-rstrDisplay Class of Restriction. Used to display the COR associated with a call (1 per console). em-acc-attEmergency Access to the Attendant. The associated status lamp is flashed when there is one or more calls on the emergency attendant queue (1 per console). holdHold. When the HOLD button is pressed while the attendant is active on a loop, the party on the loop is put on hold and the call type button associated with the loop is lit (1 per console). pos-busyPosition Busy. When this button is pushed, the attendant is put into position busy mode, the Pos Avail light is turned off, and the light associated with the pos-busy button is lit. Pushing the POS-BUSY button a second time takes the console out of position busy mode, turns on the Pos Avail light and turns off the light associated with the pos-busy button. If the pos-busy button is administered on a 2-LED button, the top LED flashes when the last attendant goes into Position Busy mode. Otherwise, if the button has only one LED, the single LED associated with the pos-busy button flashes (1 per console). serial-calSerial Call. This button allows the attendant-extended calls to return to the same attendant if the trunk remains off-hook (1 per console). overrideAttendant Override. This button enables the attendant to override diversion features such as, Call Forwarding, Call Coverage, and so on (1 per console). intrusionCall Offer. Depression of this button allows the attendant to extend a call when the called party is active on another call (1 per console). Valid entries Usage
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 495 Attendant Console 17 dont-splitDon’t Split. This button allows the attendant to not split away a call when dialing (1 per console). visVisually Impaired Attendant Service (vis) — This button activates visually impaired service for the attendant. When this service is activated, the attendant can listen to console status or messages by pressing buttons that have been translated as follows: ncon-stat repeats the console status. ndisplay calls out display contents. ndtgs-stat calls out the DTGS status. nlast-mess repeats the last message. nlast-op calls out the last operation. Trunk Group Select — In addition to the 12 Direct Trunk Group Selection (DTGS) Button Assignments on Field descriptions for page 1, up to 12 single lamp DTGS buttons can be administered on this page. The status lamp associated with the feature button is used to monitor the busy/idle status of the trunk. Trunk groups administered on these buttons cannot be controlled using Attendant Control of Trunk Group Select buttons. The single lamp DTGS buttons can be administered as follows: local-tgsLocal trunk group select; allows the attendant to access trunk groups on the local switch (combination of 12 local-tgs/remote-tgs per console). remote-tgsRemote trunk group select; allows the attendant to access trunk groups on a remote switch (combination of 12 local-tgs/remote-tgs per console). Valid entries Usage
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 496 Attendant Console 17 nIf 12 HGS buttons are assigned on Field descriptions for page 2, it is recommended that the night, pos-busy, and hold buttons be reassigned to locations 20, 21, and 3, respectively. The HGS buttons should then be assigned to the right-most three columns, as required. hundrd-selHundreds group select; in addition to the fixed HGS buttons on Field descriptions for page 1, a user can administer hundreds group select feature buttons on this page. When a feature button is administered as “hundrd-sel,” a subfield appears that must then be administered in the same manner as the fixed HGS button fields (a 1 to 3 digit hundreds group plus prefix, if needed). Administered “hundrd-sel” feature buttons operate in the same manner as fixed HGS buttons. The total number of hundreds group select buttons (fixed and administered) allowed on a console is 20. Thus, if all 20 fixed HGS buttons have been administered, no hundrd-sel feature buttons can be administered. Note: If no fixed HGS buttons are administered, 19 hundrd-sel feature buttons are available. This is because 5 of the 24 feature buttons must be used for required feature buttons (hold, pos-busy, night-serv, forced-rel, and split) group-dispGroup Display. Allows the attendant to see a display of extensions currently being tracked on the DXS module. group-selGroup Select. Allows the attendant to select a specific group of hundreds by dialing the first 2 or 3 digits of the hundreds group. Attendant Room Status occ-roomsOccupied rooms; allows the attendant to see which rooms are occupied. maid-statMaid status; allows the attendant to see which rooms are in one of six specified states. vu-displayVuStats (vu-display) — This button allows users with display telephones and attendants to turn on the VuStats display. The limit to the number of VuStats feature buttons you can administer depends on how many feature buttons are available on the attendant console you are administering. The system is designed to allow you to set up a separate VuStats display format for each feature button. Therefore, agents can change the type of measurements on their display by selecting a different VuStats feature button. Valid entries Usage