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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 617 Extended Pickup Group 17 Extended Pickup Group This screen allows grouping of pickup groups into extended pickup groups. This allows users to answer calls outside their immediate group. The maximum number of groups that can be added to an extended pickup group is 25. Field descriptions Screen 77. Extended Pickup Group screen Extended Group Number This display-only field shows the number associated with a collection of pickup groups. The extended group is a collection of pickup groups that can answer calls from other pickup groups in the same extended group. Pickup Number This display-only field shows the pickup number assigned to the pickup group number. This is the number users dial after the feature access code (FAC) to pick up calls in their extended pickup group. change extended-pickup-group 1 Page 1 of 2 EXTENDED PICKUP GROUP Extended Group Number: 56 Pickup Pickup Group Pickup Pickup Group Number Number Number Number 0: _____ 13: _____ 1: _____ 14: _____ 2: _____ 15: _____ 3: _____ 16: _____ 4: _____ 17: _____ 5: _____ 18: _____ 6: _____ 19: _____ 7: _____ 20: _____ 8: _____ 21: _____ 9: _____ 22: _____ 10: _____ 23: _____ 11: _____ 24: _____ 12: _____ 25: _____
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
618 Extensions Administered to have an MCT-Control Button
17
Pickup Group Number
This field determines which call pickup groups can answer calls in the extended
pickup group.
Extensions Administered
to have an MCT-Control Button
This screen lists the extensions that can take control of a Malicious Call Trace
(MCT) request. In order to give a user the ability to take control of such requests,
you need to add their extension to this list and assign them a mct-control feature
button.
Field descriptions for page 1
Screen 78. Malicious Call Trace control extensions
1–100
Enter the extension for a telephone or attendant console that you want to have an
MCT-Control button. Note that you must also assign the
mct-control button on
the extension’s Station or Attendant Console screen.
Valid entries Usage
1-800
(G3si)
1-5000 (G3r)Enter the pickup group numbers for each of the pickup groups
that you want to belong to this extended group.
change mct-group-extensions
Page 1 of 1
Extensions Administered to have an MCT-Control Button:
1: _____ 16: _____ 31: _____ 46: _____ 61: _____ 76: _____ 91: _____
2: _____ 17: _____ 32: _____ 47: _____ 62: _____ 77: _____ 92: _____
3: _____ 18: _____ 33: _____ 48: _____ 63: _____ 78: _____ 93: _____
4: _____ 19: _____ 34: _____ 49: _____ 64: _____ 79: _____ 94: _____
5: _____ 20: _____ 35: _____ 50: _____ 65: _____ 80: _____ 95: _____
6: _____ 21: _____ 36: _____ 51: _____ 66: _____ 81: _____ 96: _____
7: _____ 22: _____ 37: _____ 52: _____ 67: _____ 82: _____ 97: _____
8: _____ 23: _____ 38: _____ 53: _____ 68: _____ 83: _____ 98: _____
9: _____ 24: _____ 39: _____ 54: _____ 69: _____ 84: _____ 99: _____
10: _____ 25: _____ 40: _____ 55: _____ 70: _____ 85: _____ 100: _____
11: _____ 26: _____ 41: _____ 56: _____ 71: _____ 86: _____
12: _____ 27: _____ 42: _____ 57: _____ 72: _____ 87: _____
13: _____ 28: _____ 43: _____ 58: _____ 73: _____ 88: _____
14: _____ 29: _____ 44: _____ 59: _____ 74: _____ 89: _____
15: _____ 30: _____ 45: _____ 60: _____ 75: _____ 90: _____
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
619 Feature Access Code
17
Feature Access Code
This screen assigns feature access codes (FACs) that, when dialed, activate or
cancel the system features. Each field on this screen has the same valid values,
which must conform to feature access codes or dial access codes as defined by
your dial plan.
Field descriptions for page 1
Screen 79. Feature Access Code (FAC) screen
Abbreviated Dialing List1 Access Code
Used to access AD list 1.
Abbreviated Dialing List2 Access Code
Used to access AD list 2.
Abbreviated Dialing List3 Access Code
Used to access AD list 3.
Valid entries Usage
1–4 digit number,
* #*
and # may be used as first digit. However, analog rotary
dial phones cannot use the * and # symbols.
change feature-access-codes Page 1 of X
FEATURE ACCESS CODE (FAC)
Abbreviated Dialing List1 Access Code: ____
Abbreviated Dialing List2 Access Code: ____
Abbreviated Dialing List3 Access Code: ____
Abbreviated Dial - Prgm Group List Access Code: ____
Announcement Access Code: ____
Answer Back Access Code: ____
Auto Alternate Routing (AAR) Access Code: ____
Auto Route Selection (ARS) Access Code1: ____ Access Code 2: ____
Automatic Callback Activation: ____ Deactivation: ____
Call Forwarding Activation Busy/DA: ____ All: ____ Deactivation: ____
Call Park Access Code: ____
Call Pickup Access Code: ____
CAS Remote Hold/Answer Hold-Unhold Access Code: ____
CDR Account Code Access Code: ____
Change COR Access Code: ____
Change Coverage Access Code: ____
Data Origination Access Code: ____
Data Privacy Access Code: ____
Directed Call Pickup Access Code: ____
Emergency Access To Attendant Access Code: ____
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 620 Feature Access Code 17 Abbreviated Dial - Prgm Group List Access Code Used to enter a group list from a telephone. The user’s extension must be entered on the Abbreviated Dial Group List screen in order to program the group list. Announcement Access Code Used to record announcements. Answer Back Access Code Used to retrieve parked calls. Auto Alternate Routing (AAR) Access Code Used to access AAR. Auto Route Selection (ARS) Access Code1 Used to access ARS. You can have one ARS access code for local and one for long distance, and route accordingly. (ARS) Access Code 2 Also used to access ARS. Automatic Callback Activation/Deactivation Used to activate/cancel Automatic Callback. Call Forwarding Activation Busy/DA Used to forward calls to an administered number if the user is busy or does not answer. (Call Forwarding Activation) All Used to forward calls to an administered number for all calls. (Call Forwarding) Deactivation Used to deactivate call forwarding.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 621 Feature Access Code 17 Call Park Access Code Used to park an active call, which can then be retrieved from a different station using the answer back access code. Do not administer to have the same first digit as another feature access code that is longer in length. Call Pickup Access Code Used to answer a call directed to a pickup group. CAS Remote Hold/Answer Hold-Unhold Access Code Used by a Centralized Attendant Service (CAS) attendant to place calls on hold and answer calls held at a remote switch. CDR Account Code Access Code Used prior to entering an account code for CDR purposes. Change COR Access Code Used to allow users to change their class of restriction (COR) from a phone. This field can only be used if the Change COR by FAC field is enabled on the System-Parameters Customer-Options screen. Change Coverage Access Code Used to change a coverage path from a telephone or remote station. Data Origination Access Code Used to originate a data call from a voice station. Data Privacy Access Code Used to isolate a data call from call waiting or other interruptions. Directed Call Pickup Access Code Used to establish directed call pickup. Emergency Access To Attendant Access Code Used to gain access to the attendant in an emergency situation. Such calls alert as emergency calls. This field cannot be used if the Emergency Access to Attendant field is not enabled on the System-Parameters Customer-Options screen.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
622 Feature Access Code
17
Extended Call Fwd Activate Busy D/A
Used to activate call forwarding from a telephone or remote location.
Extended Call Fwd Activate All
Used to activate call forwarding from a telephone or remote location.
Extended Call Fwd Deactivation
Used to deactivate call forwarding from a telephone or remote location.
NOTE:
An extension must have Station Security Codes administered to use the
following FACs:
nExtended Call Forward All Activate
nExtended Call Forward Busy/Don’t Answer Activate
nExtended Call Forward Deactivate
nChange Coverage
Field descriptions for page 2
Screen 80. Feature Access Code (FAC) screen
change feature-access-codes Page 2 of X
FEATURE ACCESS CODE (FAC)
Extended Call Fwd Activate Busy D/A_ All: Deactivation:
Extended Group Call Pickup Access Code:
Facility Test Calls Access Code:
Flash Access Code:
Group Control Restrict Activation: Deactivation:
Hunt Group Busy Activation: Deactivation:
ISDN Access Code:
Last Number Dialed Access Code:
Leave Word Calling Message Retrieval Lock:
Leave Word Calling Message Retrieval Unlock:
Leave Word Calling Send A Message: #66
Leave Word Calling Cancel A Message: *66
Malicious Call Trace Activation: Deactivation:
PASTE (Display PBX data on Phone) Access Code:
Personal Station Access (PSA) Associate Code:
Per Call CPN Blocking Code Access Code:
Per Call CPN Unblocking Code Access Code: Dissociate Code:
Print Messages Access Code:
Priority Calling Access Code:
Program Access Code:
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 623 Feature Access Code 17 Extended Group Call Pickup Access Code The feature access code (FAC) users enter when a call directed to another pickup group is to be answered. Users must enter a valid “Pickup Number” following the Extended Group Call Pickup Access Code to complete the operation. Facility Test Calls Access Code Used to place activate a facility test call. !SECURITY ALERT: To ensure the security of your system, leave Facility Test Calls Access Code blank except when actually testing trunks. Flash Access Code Used to generate trunk flash. This code ensures that the flash signal is interpreted by the central office switch, rather than the DEFINITY ECS. Group Control Restrict Activation / Deactivation Used to change the restriction level for all users with a given class of restriction. Requires console permissions. Hunt Group Busy Activation/Deactivation Hunt Group members can dial these codes to place themselves in a busy state, and to become available again. ISDN Access Code Used to place an ISDN call without using ARS, AAR, or UDP. Last Number Dialed Access Code Used to redial the last number dialed from this station. Leave Word Calling Message Retrieval Lock Used to lock the display module on telephones. The lock function activates at a telephone by dialing this system-wide lock access code. This prevents unauthorized users from displaying, canceling, or deleting messages associated with the telephone. The Lock Messages field on the Station screen also must be enabled.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 624 Feature Access Code 17 Leave Word Calling Message Retrieval Unlock Used to unlock a telephone’s display module. The lock function is canceled at the telephone by dialing this unlock FAC followed by the SCC. Leave Word Calling Send A Message Used to send a leave word calling message. Leave Word Calling Cancel A Message Used to cancel a leave word calling message. Malicious Call Trace Activation Used to activate a trace request on a malicious call. PASTE (Display PBX data on Phone) Access Code Allows users to view call center data on display phones. PASTE is used in conjunction with CentreVu Agent. Personal Station Access (PSA) Associate Code Used to associate a telephone with the phone features assigned to a user’s extension. Per Call CPN Unblocking Code Access Code If CPN blocking is on for a trunk group, users can turn it off for a call by using this code. When they dial this code, the calling party number is sent to the public network. Dissociate Code Used to dissociate the PSA feature at a telephone. You cannot provide either code until Personal Station Access (PSA) on the System Parameters Customer-Options screen is y. Print Messages Access Code Allows users to print undelivered messages without having to call the message center.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 625 Feature Access Code 17 Program Access Code Used to program abbreviated dial buttons on an individual phone. Refresh Terminal Parameters Access Code Used to update terminal parameters on an individual phone when system settings have changed. Remote Send All Calls Activation/Deactivation Used to activate or deactivate the Send All Calls feature. Requires console permissions. Self Station Display Activation The self station field is not active. If set to a valid FAC, a digital station displays its primary extension number when the FAC is entered. Send All Calls Activation/Deactivation Used to activate or deactivate sending all calls to coverage with minimal or no alerting at the station. Field descriptions for page 3 Screen 81. Feature Access Code (FAC) screen Page 3 of X FEATURE ACCESS CODE (FAC) Refresh Terminal Parameters Access Code: Remote Send All Calls Activation: Deactivation: Self Station Display Access Code: Send All Calls Activation: Deactivation Station Security Code Change Access Code: Terminal Dial-up Test Access Code: Terminal Translation Initialization Merge Code: Separation Code: Transfer to Voice Mail Access Code: Trunk Answer Any Station Access Code: User Control Restrict Activation: Deactivation: Voice Coverage Message Retrieval Access Code: Voice Principal Message Retrieval Access Code: *80 Whisper Page Activation Access Code:
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 626 Feature Access Code 17 Station Security Code Change Access Code Enter the code the user must dial to change their Station Security Code. The SCC must be administered before the user can change it using this FAC. That is, a user cannot change a blank SCC. Terminal Dial-Up Test Access Code Used to perform tests on digital telephones to make sure that the telephone and the buttons are communicating properly with the switch. See your Maintenance documentation for information about Digital Terminal Remote Looparound Test. Terminal Translation Initialization Merge Code Enter the digits that must be dialed to install (merge) a station without losing any of its previous feature settings. The Terminal Translation Initialization Separation Code must have been used, or an X administered in the Port field of the Station screen, when the telephone was removed from its former location in order for the Terminal Translation Initialization Merge Code to be effective. (If you try to use this and it doesn’t work, check the station screen for this extension. If there is still a port assigned, type X in the port field, then try the TTI merge again.) Terminal Translation Initialization Separation Code Enter the digits that must be dialed to remove (separate) a station from a location without losing any of its feature settings. Transfer to Voice Mail Access Code Enter the digits that must be dialed to allow coverage to transfer the caller to the original call recipient’s AUDIX mail where the caller can leave a message. Do not administer this code to have the same first digit as another feature access code that is longer in length. Trunk Answer Any Station Access Code Enter the access code that station users must dial to answer calls alerting on night bells. User Control Restrict Activation/Deactivation Used to change the restriction level for a specific extension. Requires console permissions.