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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Index IN-14 PPP d at a mo d u l e,406 p referential trunk routing , p ort network (PN),428Prefixed Station Numb ering,1487prefixes, adding,188 p reventing toll fraud,306PRI En d p o in t s ( PE) c ommand s,1059 sc reen,853wid eband switc hing,424p rint messag es button,75 p rinting on demand, see phones, feature b utton descriptions Priority Calling p riority c all waiting tones ,1294types of priority c alling calls,1462priority calling button,76 p rivac y, see Console Parameters sc reen p rivate networks,1169Proc essor Channel Assig nment for G3r sc reen, see DEFINITY ECS Ad ministration for Network Connectivity Proc essor Channel Assig nment for G3si sc reen, see DEFINITY ECS Ad ministration for Network Connectivity p roc essor interface d ata module ,405 p roc essor/trunk d ata mod ule (P/TDM),405Prop erty Manag ement System (PMS) Interfac e description,1359 Pro s ha r e,235public networks numb ering p lans,1171 signaling administration,1321 Q QSIG Op tional Features sc reen, see System Parameters Customer-Op tions sc reen QSIG, see DEFINITY ECS Ad ministration for Net- work Connec tivity q ueue c all b utton ,76q ueue time b utton,76 q ueues calls,160hunt groups,1369 Rec ord ed Announc ement,1464warning levels in hunt groups,1370 R R2 multifrequenc y c omp elled (MFC) sig naling,1166, 1439Reason Cod e Names sc reen, see DEFINITY ECS Guid e to ACD Call Centers rec all rotary d ig it ,903 Rec orded Announcements,368 b arg e-in c apab ility,373, 1465description,1464q ueues,1464 Rec orded Announcements sc reen, see Announc ements/Audio Sources screen Rec orded Telep hone Dic tation Acc ess, description ,1466redial button,71red irec ting calls ,163c alls to an off-net loc ation,121red irec tion on no answer b utton,75 referral calls,1163release ag ent b utton,76remote off-net call c overag e ,1210p ort security devic es (RPSD),1578Remote Acc ess authorization c od es ,1468barrier codes,1172, 1468commands,1059 description,297, 1466disabling,335disabling permanently,300 enab ling,334extensions,1468nig ht servic e extensions (NSE),1468 sc reen,857security alerts,1467security violation,76 setting up,298Remote Ac c ess Numb ers (RAN),1155Remote Acc ess Status screen, see Remote Acc ess sc reen remote ad ministration, log ging in ,2Remote Call Coverag e Tab le commands ,1059sc reen,863removing attend ant console ,104log ins,319trunks g roup s,358 trunks to a trunk g roup,357Rep o r t Sc he d u le r , s ee D EFI N I TY EC S Rep o r t s rep orts ACA Measurements Rep ort ,1163Call Detail Rec ord ing (CDR),1213 Coverag e Path Measurement Rep ort,1213Princ ip al Coverag e Measurement Re p o rt,1213 Se c ur i t y Vio l at i on s St at u s,1480rerouting d enied c alls,26Reset Shift Call,1471 restarting temp orarily d isab led Ac c ess Sec urity Gateway (ASG),322restoring translations, see your maintenance b ook restoring announc ements ,371
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Index IN-15 restric ting ac cess to IP trunks ,1384area c od es,179calls,22 outgoing calls using Automatic Route Selec- tion (ARS),189Restric tion—Controlled , desc ription,1311 restric tions on Loud speaker Pag ing,1418on PCOL trunks,348 RHNPA Table c ommand s,1059sc reen,864 ring bac k q ueueing,1160ring er c utoff,76, 1474ring ing,1476 3-b urst ringing,1462alerting,1476assigning,85 call appearances,1476description,1475p referenc es,1436 ring typ es,1476road -warrior ap plication,52, 1120adding,53 RONA b utton,75Route Pattern c ommand s,1060 sc reen,865routing changing,187 incoming DID trunk c alls to attend ant groups,1412incoming FX and CO trunk calls to attend ant groups ,1412Rus si a MF shuttle sig naling,1439 multifreq uency (MF),1166 S saving announc ements,369translations,15 Sc h ed u le r , see DEFINITY ECS Reports SDDN, see software d efined data networks (SDDN) SDN, see DEFINITY ECS Administration for Net- work Connec tivity Sec ond Dig it Table c ommand s ,1060sc reen,874security alerts Ab b reviated Dialing (AD) ,80, 1129Call Detail Rec ord ing (CDR),1222DIOD trunks,345 IP trunks,1386 sec urity alerts, (continued ) PC Interfac e ,1457PC interfac e,420Remote Access,1467 Terminal Translation Initialization (TTI),1549trunks,339Vec tors and VDNs,157, 168 Sec urity Handb ook,1132sec urity violation b utton authorization c od e,61 log in,71remote ac cess,76station sec urity c od e,77 Sec urity Violations Notific ation (SVN),328, 1480description,1479disable login IDs,334 enab le login IDs,334security violation threshold s and notification,1479 Se c ur i t y Vio l at i on s St at u s r e p o r t,1480SVN referral c alls with announcements,1481system rep orting,1480 system security,306sec urity violations, dealing with,334Sec urity-Related System Parameters commands ,1060sc reen,875seizure sig nals,1569 send all c alls button,76servic e c alls, see local information calls servic e marks,xxi Servic e Observing description,1483ob serving c alls,1484 p hone disp lays,1484restric tions,1484setting up,388 trunk calls,1485warning and c onferenc e tones,1485servic e observing b utton,77 Servic e Observing , see ob serving calls Shared UUI Feature Priorities sc reen, see ISDN Trunk Group screen Shortcut dialing ,196, 1125signal button,77 Signaling Group sc reen, see DEFINITY ECS Ad ministration for Network Connectivity Signaling Group form ,210silent ringing,1476Sing le-Digit Dialing,1487 SIT Treatment for Call Classific ation sc reen, se e D EFI N I TY EC S G ui d e t o A C D Call Centers Site Data commands ,1060sc reen,882 slot ad dress, d esc ription,17softphones,1119software defined d ata networks (SDDN),1133
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Index IN-16 software defined networks (SDN), see DEFINITY ECS Ad ministration for Network Connec tivity Sp a i n Ad ministrab le Lang uag e Displays ,1138 Leave Word Calling (LWC),1408MF Esp ana (MFE),1439Multi Frequenc y Esp ana (MFE),1166 p hone disp lays,1499sp eakerp hone p ag ing,381sp ecial c harac ters,393 sp ecial d ial tone,36sp ecial information tones (SIT), see DEFINITY ECS Guide to ACD Call Centers speed dialing, see Abbreviated Dialing (AD) sp lits ,1191, 1373stand -alone H.323 ap p lic ation,1120 start-d ial sig nals,1570Sta t io n c ommand s,1061 sc reen,882station hunting,1491, 1493station security codes creating ,290description,1498violation,77 station to station restric tions, see Re st r i c ti o n— Controlled station, add ing ,37 stored number button,77stroke b uttons,77sub sequent c all c overag e red irec tion interval ,1203Suite Chec k-in,1367sup eruser,6 supervisor button,61swap ping p hones,45switch c ommunic ation interfac e (SCI) links,1212 Synchronization Plan sc reen, see DEFINITY ECS Ad ministration for Network Connectivity system ad ministration logg ing in ,1logg ing in remotely,2 logg ing off,4passwords,1578 system numb er lists,1130System Parameters Call Coverag e / Call For- ward ing c ommand s ,1061sc reen,911System Parameters Country-Op tions c ommand s ,1061sc reen,918System Parameters Crisis Alert c ommand s ,1061sc reen,555System Parameters Customer-Options c ommand s ,1062sc reen,928 System Parameters OCM Call Classification sc reen ,948system p arameters, c hang ing,25system p ort d ata module,405 system p rinter alarm b utton,75system p rinter, see DEFINITY ECS Rep orts system sec urity,306 aging login passwords,317authorization c od es,1153B C S Pr o d u c t s Se c u r i t y H a n d b o o k,1132 changing login permissions,324changing passwords,326checklist,309 disabling a login ID,334disabling Remote Access,298, 335enabling Remote Access,334 enhanced call transfers (ECT),306History rep ort,306log ins,307 passwords,306p hysic al sec urity,306, 309securing trunks,306 Sec urity Violations Notification (SVN),306, 1479setting up authorization c od es,331 system ad ministration passwords,1578Terminal Translation Initialization (TTI),1549unauthorized use,1578 system-wid e setting s,25 T T.120 c alls,231 T1 recommended settings for DS1 trunks,353TA C , see trunk acc ess c odes TC M , see Traveling Class Marks (TCM) Tec hnical Service Center ,305TEG b u t t o n,77 telecommuter ap p lic ation,52, 54, 1120telecommuting,1458 Answer Sup ervision,286Coverag e of Calls Red irec ted Off Net (CCRON),285 Personal Station Ac c ess,286Telecommuting Access commands,1062 sc reen,951telephone dialing d ata c all preind ication,396 DCP data modules,396one-b utton transfer to data,396return-to-voic e,396 TEL ESEER,1228, 1230templates, using to ad d p hones,41temporary bridged appearance,1534
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Index IN-17 Tenant c ommand s ,1062sc reen,951tenant p artitioning,29, 1536 terminal and trunk restrictions,1306Terminal Parameters c ommand s,1062 sc reen,954Terminal Self Ad ministration (TSA) assigning a security code,87 description,87fixing p roblems,89Terminal Translation Initialization (TTI),47, 1547 Terminating Extension Group (TEG) assigning,170c ommand s,1063 description,1551sc reen,959termination restric tions see also Restriction—Controlled Tie trunks ,348, 1567time b utton,67 time d ivision multip lexing (TDM),1433Time of Day Coverage,1209c ommand s,1063 defining,124sc reen,962Ti m e o f D a y Ro u t i n g c ommand s ,1063description,1553sc reen,963 time, setting,9Ti m e - o f - D a y routing,161 timer b utton,77timers, attend ant,1149TOD routing override b utton,65, 72 Toll Analysis c ommand s,1064sc reen,964 toll fraud,305, 1267, 157815 tip s to p revent,306potential,1386 p revention,1140Toll Fraud Intervention Hotline,305 toll restrictions, see Restric tion—Controlled tones call progress ,1211, 1601 c all waiting,1601c onferenc e,1485p riority c all waiting,1294 reset shift d ial tone,1471sp ec ial ring ing,1294warning,1485 total restrictions, see Restric tion—Controlled trac ing calls, see Malic ious Call Trac e (MCT) trac king c alls b y acc ount c od es ,443 trad emarks,xxiTransfer,1554Transfer Up on Hang-up,1555 transit network selec tions,1299 translations copy protection,13restoring , see your maintenanc e b ook saving ,13transmission and sup ervisory sig naling for trunks and trunk g roup s,1569 Traveling Class Marks (TCM) c all-orig inating fac ilities,1338c all-terminating fac ilities,1339 description,1338ISDN,1405sec urity measures,1578 trunk answer from any station (TAAS),139trunk flash,69, 1562Trunk Group ad d ing trunks ,355commands,1064malfunc tions,1162 nig ht servic e, setting up,144removing trunk g roups,358removing trunks,357 sc reen,967test c alls,1189Trunk Group Ad ministration Call b y Call (CBC) Servic e Selec tion ,1295DS1 Trunk Servic e,1317Facility and Nonfac ility Assoc iated Signaling (FAS and NFAS) ,1331Wi d e b a nd Sw it c hi n g,1587trunk g roup nig ht servic e b utton,77 trunk ID b utton,77Trunk to Trunk Transfer,1560trunking facilities,1171 trunks sec urity alert,339turnaround s,1557 trunks and trunk g roup s,1064, 1564transmission and supervisory signaling,1569 TTI , see Terminal Translation Initialization U uniform c all distrib ution (UCD) b usy verification,1191test c alls,1189 Uniform Dial Plan sc reen, see DEFINITY ECS Ad ministration for Network Connectivity Uniform Dial Plan (UDP) assigning shortc ut d ialing ,199United King d om trunk flash,1562 universal d ig ital sig naling level 1 c irc uit p ac k, wideb and switching,424unloc k func tions,1574 upgrading phones,44
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Index IN-18 usag e alloc ation p lans (UAP),1299 user defined language displays,1138user-d efined lang uag e Leave Word Calling (LWC),1408 users nonsup eruser,6superuser,6 V VDN in a Coverag e Path (VICP), c all coverage,1212 Vec tor Direc tory Numb er (VDN),167Vec tor Routing Tab le sc reen, see DEFINITY ECS Guid e to ACD Call Centers Vec tor Routing Tab le, see DEFINITY ECS Guid e to ACD Call Centers Vec tors and VDNs ad d ing a VDN ,168c ommand s,1046 d eleting a step,166description,167d iag nosing a vec tor p rob lem,166 inserting a step,165list of options,164manag ing,157 messag es,162p laying an announcement,160q ueueing calls,160 red irec ting c alls,163sc reen,1033security alert,157, 168 time-of-d ay routing,161VDN c ommands,1064viewing VDNs,169 VIAS, see Visually Imp aired Attend ant Servic e vid eo conferenc ing,231view b utton,63 visual alerting,1313Visually Impaired Attendant Service (VIAS) ,1151voic e mail sec urity,1578voic e mailb ox p assword s,1578 voic e messag e retrieval, d esc rip tion,1573voic e messag ing systems,1576voic e pag ing over loud sp eakers fixing p roblems ,377setting up,375voic e terminals, see phones VuSt at s b u t t on ,78VuSt at s D is p l a y For m at sc reen, see DEFINITY ECS Guid e to ACD Call Centers W warning and conferenc e tones,1485 WATS trunks adding,340description,1568 whisper paging,79, 384, 1582Wideband Support Options sc reen,769 Wideband Switching ad ministering,432, 1587ap p lic ations,1587 b locking p revention,431, 1599c hannel alloc ation,422, 1588c hannel servic e unit,425 d ata b ackup c onnec tion,426, 1592d ata servic e unit,425description,421, 1587 d irec tion of trunk/hunting within fac ilities,428, 1594end point app lic ations,424, 1589 examples,1592fac ility lists,427, 1593g lare p revention and resolution,431, 1597 H0 c hannels,429, 1595H11 channels,1594H11c hannels,428 H12 channels,429, 1595hig h-speed vid eo c onferencing,1592ISDN-PRI terminal ad ap ters,424 ISDN-PRI trunk g roup s and channel alloc ation,427ISDN–PRI trunk g roup s and c hannel alloc ations ,1593line-sid e (T1 or E1) fac ility,425N x DS0 c hannels,430, 1596 networking,427nonsignaling c onfig urations,1591p ort network (PN) p referential trunk routing ,1594PRI-end p oints,424 p rimary d ata connec tivity,426scheduled batch processing,426typ ic al uses,423, 1589 universal d ig ital sig naling level 1 circuit pack,424wid eband ac cess end point,425 work code button,79world class BRI d ata module,405World Class Tone Detection,1601
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Index IN-19 X X.25 Ad junc t Data Mod ule sc reen, see Data Mod ule screen X.25 data module ,405
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Index IN-20