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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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Managing phones 37 Adding new phones 3 DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 3 Managing phones This section explains how to add, swap, upgrade, and remove the phones on your system. This section also gives you tips for customizing your own phone (for system administration) so it has the feature buttons you need for many administration and troubleshooting tasks. Note that this section does not tell you how to administer an attendant console. If you need to add or modify an attendant console, refer to ‘‘ Managing your attendant consoles’’ on page 91. Adding new phones When you are asked to add a new phone to the phone system, what do you do first? To connect a new phone you need to do three things: nfind an available port nwire the port to the cross-connect field or termination closet ntell the telephone system what you’re doing Before you can determine which port to use for the new phone, you need to determine what type of phone you are installing, what ports are available, and where you want to install the phone.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phones 38 Adding new phones 3 Gathering necessary information 1. Determine whether the phone is an analog, digital, ISDN, or hybrid set. You need this information to determine the type of port you need, because the port type and phone type must match. If you do not know what type of phone you have, refer to the Type field under ‘‘ Station’’ on page 882 for a list of phones by model number. 2. Record the room location, jack number, and wire number. You may find this information on the jack where you want to install the phone, recorded in your system records, or from the technician responsible for the physical installation. 3. Display the available boards (cards) and ports. To view a list of boards on your system, type list configuration station and press RETURN. The System Configuration screen shows all the boards on your system that are available for connecting phones. You can see the board number, board type, circuit-pack type, and status of each board’s ports. 4. Choose an available port and record its port address. Each port that is available or unassigned is indicated by a ‘ u.’ Choose an available port from a board type that matches your phone type (such as a port on an analog board for an analog phone). Every phone must have a valid port assignment, also called a port address. The combined board number and port number is the port address. So, if you want to attach a phone to the 3rd port on the 01C05 board, the port address is 01C0503 (01=cabinet, C=carrier, 05=slot, 03=port). SYSTEM CONFIGURATION Board Assigned Ports Number Board Type Code Vintage u=unassigned t=tti p=psa 01A05 DIGITAL LINE TN754B 000002 01 u 03 u 05 u 07 08 01A06 ANALOG LINE TN742 000010 01 02 03 04 u u u u 01B05 ANALOG LINE TN746B 000008 u u u u u u u u u u u u u u u u 01C04 ANALOG LINE TN746B 000008 u u u u u u u u u u u u u u u u 01C05 DIGITAL LINE TN2224 000004 01 u u 04 u u 07 08 u u u u u u u u u u u u u u u u 01C06 HYBRID LINE TN762B 000004 01 02 u u u u u u 01C09 MET LINE TN735 000005 01 u u u 01C10 DIGITAL LINE TN754 000004 u u u u u u u u
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phones 39 Adding new phones 3 Tip: If you add several phones at one time, you may want to print a paper copy of the System Configuration screen. To print the screen to a printer attached to the system terminal, type list configuration station print and press RETURN. To print to the system printer that you use for scheduled reports, type list configuration station schedule immediate and press RETURN. 5. Choose an extension number for the new phone. The extension you choose must not be assigned and must conform to your dial plan. You should also determine whether this user needs an extension that can be directly dialed (DID) or reached via a central phone number. Be sure to note your port and extension selections on your system’s paper records. Physically connecting the phone Once you have collected all the information, you are ready to physically wire the port to the cross-connect field. If you have a Lucent representative or on-site technician who completes the physical connections, you need to notify them that you are ready to add the phone to the system. To request that Lucent install the new connections, call your Lucent representative to place an order. If you are responsible for making the connections yourself and if you have any questions about connecting the port to the cross-connect field, refer to your system installation guide. Now you are ready to configure the system so that it recognizes the new phone. Completing the station screens The information that you enter on the station screen advises the system that the phone exists and indicates which features you want to enable on the phone. To access the station screen for the new phone: 1. Type add station nnnn and press RETURN, where nnnn is the extension for the new phone. Make sure the extension conforms to your dial plan. You can also use the add station next command to add a phone to the next available extension.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phones 40 Adding new phones 3 When the Station screen appears, you see the extension number and some default field values. For example, the following screen is for a new phone at extension 2345. 2. Type the model number of the phone into the Type field. For example, to install a 8411D phone, type 8411D in the Type field. Note that the displayed fields may change depending on the model you add. 3. Type the port address in the Port field. 4. Type a name to associate with this phone in the Name field. The name you enter displays on called phones that have display capabilities. Also, some messaging applications, such as I NTUITY, recommend that you enter the user’s name (last name first) and their extension to identify the phone. 5. Press ENTER to save your changes. To make changes to this new phone, such as assigning coverage paths or feature buttons, type change station nnnn and press RETURN, where nnnn is the extension of the new phone. Adding or changing feature buttons Once you add a phone to the system, you can use the station screen to change the settings for the phone, such as adding or changing feature button assignments. The system allows you to assign features or functionality to each programmable button. It is up to you to decide which features you want for each phone and which feature you want to assign to each button. STATION Extension: 2345 Lock Messages? _ BCC: _ Type: 8411D Security Code: _________ TN: 1_ Port: _______________ Coverage Path 1: ____ COR: 1 Name: _____________________ Coverage Path 2: ____ COS: 1Hunt-to Station: _____ STATION OPTIONS Data Option: none Personalized Ringing Pattern: 1Speakerphone: 2-wayMessage Lamp Ext: 2345Display Language: english___ Mute Button Enabled? yPassageWay? nMM Complex Data Ext:____
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phones 41 Using templates to add phones 3 To assign feature buttons: 1. Type change station nnnn and press ENTER, where nnnn is the extension for the phone you want to modify. The Station screen appears. 2. Press NEXT PAGE until you locate the Feature Button Assignment fields. Some phones have several feature button groups. Make sure that you are changing the correct button. If you do not know which button on the phone maps to each button-assignment field, refer to your phone’s manual, or refer to the ‘‘ Phone reference’’ on page 1065. 3. Move the cursor to the field you want to change. 4. Type the button name that corresponds to the feature you want to add. To determine feature button names, press HELP or refer to ‘‘Telephone feature buttons’’ on page 58. 5. Press ENTER to save your changes. Using templates to add phones A quick way to add phones is to copy the information from an existing phone and modify it for each new phone. For example, you can configure one phone as a template for an entire work group. Then, you merely duplicate the template station screen to add all the other extensions in the group. Note that only phones of the same model can be duplicated. The duplicate command copies all the feature settings from the template phone to the new phones. To duplicate an existing phone: 1. Type display station nnnn and press RETURN. nnnn is the extension of the station screen you want to duplicate to use as a template. Verify that this extension is the one you want to duplicate. 2. Press CANCEL to return to the command prompt. 3. Type duplicate station nnnn and press RETURN, where nnnn is the extension you want to duplicate. The system displays a blank Duplicate Station screen.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phones 42 Using an alias 3 4. Type in the extension, port address, and phone name for each new phone you want to add. The rest of the fields are optional. You can complete them at any time. 5. Press ENTER to save your changes to system memory. To make changes to these phones, such as assigning coverage paths or feature buttons, type change station nnnn and press ENTER, where nnnn is the extension of the phone that you want to modify. Using an alias Not every phone model or device has a unique station screen in the system. You might have to use an available model as an “alias” for another. If you need to enter a phone type that the system does not recognize or support, use an alias. Defining aliases is also a useful method to identify items that act as analog stations on the switch, such as a fax machine, a modem, or other analog device. If you purchase a phone model that is newer than your system, you can alias this phone to an available model type that best matches the features of your new phone. Refer to your phone’s manual to determine which alias to use. If your manual does not have this information, you can contact the DEFINITY helpline for an appropriate alias. For example, let’s create two aliases: one to add a new 6220 phone to a DEFINITY ECS running R7 software and one to add modems to our system. 1. Refer to your new phone’s manual to find the correct alias. In our example, we find that the 6220 should be administered on a R7 or earlier system as a 2500 phone. 2. Type change alias station and press RETURN. The Alias Station screen appears. STATION Security Ext. Port Name Code Room Jack Cable ____ ______ ____________________ ________ ______ ______ ______ ____ ______ ____________________ ________ ______ ______ ______ ____ ______ ____________________ ________ ______ ______ ______ ____ ______ ____________________ ________ ______ ______ ______ ____ ______ ____________________ ________ ______ ______ ______ ____ ______ ____________________ ________ ______ ______ ______ ____ ______ ____________________ ________ ______ ______ ______ ____ ______ ____________________ ________ ______ ______ ______ ____ ______ ____________________ ________ ______ ______ ______
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Managing phones
43 Customizing your phone
3
3. Enter 6220 in the Alias Set Type field.
This is the name or model of the unsupported phone.
4. Enter
2500 in the Supported Set Type field.
Enter the supported model in this field.
5. Enter
modem in the second Alias Set Type field.
You can call the alias set anything you like. Once you define the alias, you
can use the alias set in the Type field on the Station form.
6. Enter
2500 in the second Supported Set Type field.
Entering 2500 indicates to the system that these models are basic analog
devices.
7. Press
ENTER to save your changes.
Now you can follow the instructions for adding a new phone (or adding a fax or
modem). Your switch now recognizes the new type (6220 or modem) that you
enter in the Type field.
Be sure to refer to your phone’s manual for instructions on how to set feature
buttons and call appearance buttons. Note that if you need to use an alias for a
phone, you may not be able to take advantage of all the features of the new phone.
Customizing your phone
This section provides recommendations for setting up or enhancing your personal
phone. You need a phone that is powerful enough to allow you to use all the
features you may give to other employees. You may want to add feature buttons
that allow you to monitor or test the system, so that you can troubleshoot the
system from your phone.
ALIAS STATION
Alias Set Type Supported Set Type
6220 2500
modem 2500
_____ _____
_____ _____
_____ _____
_____ _____
_____ _____
_____ _____
_____ _____
_____ _____
_____ _____
’#’ indicates previously aliased set type is now native
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phones 44 Upgrading phones 3 It will be much easier to monitor and test your system if you have a phone with: na large multi-button display (such as 8434D or 8410D) na class of service (cos) that has console permissions nthe following feature buttons — ACA and Security Violations (assign to lamp buttons) — Busy verify — Cover message retrieval button — Major/minor alarm buttons — Trunk ID buttons — Verify button Once you select a phone, you’ll want to determine if you want to place this phone at your desk or in the switch room. If the phone is in the switch room (near the system administration terminal), you can quickly add or remove feature buttons to test features and facilities. You may decide that you want a phone at both your desk and in the switch room — it’s up to you. You may also find it handy to set up multiple phones for testing applications and features before you provide them to users. You may want to have a phone that mimics each type of user phone in your organization. For example, if you have four basic phone templates, one for executives, one for marketing, one for technicians, and one for other employees, you may want to have examples of each of these phones so you can test new features or options. Once you are satisfied that a change works on the test phone, you can make the change for all the users in that group. Upgrading phones If you want to change phone types for a user and do not need to change locations, you can just access the station screen for that extension and enter the new model number. Tip: This method can be used only if the new phone type matches the existing port type (such as digital phone with a digital port). For example, if a user at extension 4556 currently has a 7410+ phone and you want to replace it with a new 8411D phone: 1. Type change station 4556 and press RETURN. The Station screen for 4556 appears.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phones 45 Swapping phones 3 2. Overwrite 7410+ with 8411D in the Type field. Now you can access the functions and feature buttons that correspond to an 8411D phone. Swapping phones You will often find that you need to move or swap phones. For example, employees moving from one office to another may want to bring their phones. In this case, you can use X ports to easily swap the phones. In general, to swap one phone (phone A) with another phone (B), you change phone A’s port assignment to x, change phone B’s port assignment to A’s old port, and, finally, change the x for phone A to B’s old port. Note that these swapping instructions work only if the two phones are the same type (both digital or both analog, etc.). For example, to swap phones for extension 4567 (port 01C0505) and extension 4575 (port 01C0516), complete the following steps: 1. Type change station 4567 and press RETURN. 2. Record the current port address ( 01C0505) and type x in the Port field. 3. Press ENTER to save your changes. 4. Type change station 4575 and press RETURN. 5. Record the current port address ( 01C0516). 6. Type 01C0505 in the Port field. 7. Update the Room and Jack fields. 8. Press ENTER to save your changes. 9. Type change station 4567 again and press RETURN. 10. Type 01C0516 in the Port field. This is the port that used to be assigned to extension 4575. 11. Update the Room and Jack fields. 12. Press ENTER to save your changes. 13. Physically unplug the phones and move them to their new locations. When you swap phones, the system keeps the old button assignments. If you are swapping to a phone with softkeys, the phone could have duplicate button assignments, because softkeys have default assignments. You may want to check your button assignments and modify them as necessary.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing phones 46 Using TTI to move phones 3 Using TTI to move phones Terminal Translation Initialization (TTI) allows you to merge an x-ported station to a valid port by dialing a TTI merge code, a system-wide security code, and the x-port extension from a telephone connected to that port. TTI also allows you to separate an extension from its port by dialing a similar separate digit sequence. This action causes the station to revert to an x-port. TTI can be used for implementing telephone and data module moves from office to office. That is, you can separate a telephone from its port with TTI, unplug the telephone from the jack, plug in the telephone in a jack in a different office, and merge the telephone to its new port with TTI. !SECURITY ALERT: If you do not manage this feature carefully, its unauthorized use may cause you security problems. For example, someone who knows the TTI security code could disrupt normal business functions by separating telephones or data terminals. You can help protect against this action by frequently changing the TTI security code. You can further enhance system security by removing the FAC from the system when it does not need to be used (for example, there are no moves going on at present). Consult the BCS Systems Security Handbook for additional steps to secure your system and find out about obtaining information regularly about security developments. Before you start Before you can merge a telephone, you must set the TTI State field to voice on the Feature-Related System-Parameters screen. You also must set the extension to match the port type of the TTI port making the merge request. For example, a digital telephone type can merge only to a port on a digital board. NOTE: If you use CAMA trunks and you are moving a phone to a different physical location, be sure to update your emergency service provider’s database. Since emergency teams use this database to determine the phone’s location during an emergency call, you should help keep this database current. NOTE: You cannot use TTI to change 10-MET, 20-MET, or 30-MET phones.