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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Routing outgoing calls 187 Modifying call routing 8 Adding a new area code or prefix A common task for system administrators is to configure their system to recognize new area codes or prefixes. When you want to add a new area code or prefix, you look up the settings for the old area code or prefix and enter the same information for the new one. Tip: Use display toll xxx (where xxx is the prefix you want to add) to see if the new area code or prefix number is set up as a toll call (y) or not. Some users may not be allowed to dial toll call numbers. Instructions Let’s add a new area code. When the California area code, 415, splits and portions change to 650, you’ll need to add this new area code to your system. Tip: If you do not need to use 1 for area code calls, omit the 1 in steps 1, 3, and 5 in our example. Also, enter 10 in the Total Min and Total Max fields (instead of 11) in step 6. To add this non-local area code: 1. Type list ars route-chosen 14152223333 and press RETURN. You can use any 7-digit number after 1 and the old area code (415). We used 222-3333. The ARS Route Chosen Report screen appears. 2. Write down the Total Min, Total Max, Route Pattern, and Call Type values from this screen. In this example, the Total Min is 11, Total Max is 11, Route Pattern is 30, and the Call Type is fnpa. 3. Type change ars analysis 1650 and press RETURN. The AAR and ARS Digit Analysis Table screen appears. ARS ROUTE CHOSEN REPORT Location: 1 Partitioned Group Number: 1 Dialed Total Route Call Node Location String Min Max Pattern Type Number 141 11 11 30 fnpa all
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Routing outgoing calls 188 Modifying call routing 8 4. Move to a blank Dialed String field. If the dialed string is already defined in your system, the cursor appears in the appropriate Dialed String field, where you can make changes. 5. Enter 1650 in the Dialed String field. 6. Enter the minimum and maximum values from step 2 in the Total Mn and Total Mx fields. In our example, enter 11 in each field. 7. Enter the route pattern from step 2 in the Route Pattern field. In our example, enter 30. 8. Enter fnpa in the Call Type field. 9. Enter the node number from step 2 in the Node Num field. For our example, leave the node number blank. 10. Press ENTER to save your changes. To add a new prefix, follow the same directions, except use a shorter dial string (such as list ars route-chosen 2223333, where 222 is the old prefix) and a dial type of hnpa. Tip: If you change an existing area code for a network with multiple locations, be sure to change the Number Plan Area Code field on the Locations screen. Refer to ‘‘ Setting up multiple locations’’ on page 182. ARS DIGIT ANALYSIS TABLE Location: all Percent Full: 6 Dialed Total Route Call Node ANI String Min Max Pattern Type Num Req 1____________________11 11 30 fnpa ___ n 167__________________11 11 30 fnpa ___ n 1800_________________11 11 30 fnpa ___ n 2___________________ 7 7 2 hnpa ___ n 3___________________ 7 7 2 hnpa ___ n 4___________________ 7 7 2 hnpa ___ n 5___________________ 7 7 2 hnpa ___ n 7___________________ 7 7 2 hnpa ___ n 8___________________ 7 7 2 hnpa ___ n 911_________________ 3 3 1 emer ___ n 976________________ _11 11 deny hnpa ___ n
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Routing outgoing calls 189 Modifying call routing 8 Using ARS to restrict outgoing calls ARS allows you to block outgoing calls to specific dialed strings. For example, you can restrict users from making international calls to countries where you do not do business, or in the U.S. you can restrict access to 900 and 976 pay-per-call numbers. !SECURITY ALERT: To prevent toll fraud, deny calls to countries where you do not do business. The following countries are currently concerns for fraudulent calling. Instructions To prevent callers from placing calls to Colombia (57): 1. Type change ars analysis 01157 and press RETURN. You enter 011 (international access) and the country code (57). The ARS Digit Analysis Table screen appears. 2. Move to a blank Dialed String field. If the dialed string is already defined in your system, the cursor appears in the appropriate Dialed String field. Skip to step 5 to deny calls to this dialed string. 3. Enter 01157 in the Dialed String field. 4. Enter 10 in the Total Mn and 23 in Total Mx fields. 5. Enter deny (denied) in the Route Pattern field. 6. Enter intl in the Call Type field. 7. Press ENTER to save your changes. country code country code Colombia 57 Pakistan 92 Ivory Coast 225 Peru 51 Mali 23 Senegal 221 Nigeria 234 Yemen 967
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Routing outgoing calls
190 Overriding call restrictions
8
Overriding call restrictions
You can use authorization codes to enable callers to override a station’s calling
privileges. For example, you can give a supervisor an authorization code so they
can make calls from a phone that is usually restricted for these calls. Since each
authorization code has its own COR, the system uses the COR assigned to the
authorization code (and FRL assigned to the COR) to override the privileges
associated with the employee’s phone.
Note that authorization codes do not override dialed strings that are denied. For
example, if your ARS tables restrict users from placing calls to Colombia, a caller
cannot override the restriction with an authorization code.
Before you start
Verify that the Authorization Codes field on the System Parameters Customer
Options screen is set to
y.
!SECURITY ALERT:
You should make authorization codes as long as possible to increase the
level of security. You can set the length of authorization codes on the
Feature-Related System Parameters screen.
Instructions
Let’s create an authorization code 4395721with a COR of 2.
1. Type
change authorization-code 4395721 and press RETURN.
The Authorization Code — COR Mapping
screen appears.
2. In the AC field, type
4395721.
3. In the COR field, enter
2.
4. Press
ENTER to save your changes.
Authorization Code - COR Mapping
NOTE: 2 codes administered. Use list to display all codes.
AC COR AC COR AC COR AC COR AC COR AC COR
9260839 3 ________ __ ________ __ ________ __ ________ __ ________ __
2754609 4 ________ __ ________ __ ________ __ ________ __ ________ __
________ __ ________ __ ________ __ ________ __ ________ __ ________ __
________ __ ________ __ ________ __ ________ __ ________ __ ________ __
________ __ ________ __ ________ __ ________ __ ________ __ ________ __
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Routing outgoing calls 191 Defining ARS Partitions 8 Defining ARS Partitions Most companies want all their users to be able to make the same calls and follow the same route patterns. However, you may find it helpful to provide special calling permissions or restrictions to a group of users or to particular phones. ARS partitioning allows you to provide different call routing for a group of users or for specific phones. NOTE: If you used partitioning on a prior release of DEFINITY ECS and you want to continue to use partitioning, please read this section carefully. In this release of DEFINITY ECS, partition groups are defined on the Partition Route Table. If you want to define routing based on partition groups, use the Partition Route Table. Partition groups are no longer defined on the Digit Analysis Table. Before you start Verify that Partitioning on the System Parameters Customer Options screen is y. Verify that Time of Day Routing on the System Parameters Customer Options screen is n. Setting up partition groups Let’s say you allow your employees to make local, long distance, and emergency calls. However, you have a lobby phone for visitors and you want to allow users to make only local, toll-free, and emergency calls from this phone. To restrict the lobby phone, you modify the routing for a partition group to enable only specific calls, such as U.S. based toll-free 1-800 calls, and then assign this partition group to the lobby phone. Instructions To enable 1-800 calls for partition group 2: 1. Type list ars route-chosen 18002221000 and press RETURN. You can use any 7-digit number following the 1800 to create an example of the dialed string. The ARS Route Chosen Report for partition group 1 appears.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Routing outgoing calls
192 Defining ARS Partitions
8
2. Record the route pattern for the selected dialed string.
In our example, the route pattern for 1800 is p1. This indicates that the
system uses the Partition Routing Table to determine which route pattern to
use for each partition.
NOTE:
If there was a number (with no p) under Route Pattern on the Route
Chosen Report, then all partitions use the same route pattern. You
need to use the Partition Routing Table only if you want to use
different route patterns for different partition groups.
3. Press
CANCEL to return to the command prompt.
4. Type
change partition-route-table index 1 and press RETURN.
The Partition Route Table screen appears. In our example, partition group 1
can make 1800 calls and these calls use route pattern 30.
5. In the PGN2 column that corresponds to Route Index 1, type
30 and press
ENTER.
This tells the system to use route pattern 30 for partition group 2 and allow
partition group 2 members to make calls to 1800 numbers.
ARS ROUTE CHOSEN REPORT
Location : 1 Partitioned Group Number: 1
Dialed Total Route Call Node Location
String Min Max Pattern Type Number
1800___________________ 11 11 p1___ fnpa _____ all
Partition Routing Table
Routing Patterns
Route
Index PGN 1 PGN 2 PGN 3 PGN 4 PGN 5 PGN 6 PGN 7 PGN 8
----- ----- ----- ----- ----- ----- ----- ----- -----
1 __30 ____ ____ ____ ____ ____ ____ ____
2 ____ ____ ____ ____ ____ ____ ____ ____
3 ____ ____ ____ ____ ____ ____ ____ ____
4 ____ ____ ____ ____ ____ ____ ____ ____
5 ____ ____ ____ ____ ____ ____ ____ ____
6 ____ ____ ____ ____ ____ ____ ____ ____
7 ____ ____ ____ ____ ____ ____ ____ ____
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Routing outgoing calls
193 Defining ARS Partitions
8
Assigning a phone to a partition group
To assign an extension to a partition group, first assign the partition group to a
Class of Restriction (COR), and then assign that COR to the extension.
Instructions
To assign a Class of Restriction (COR) to partition group 2:
1. Type
list cor and press RETURN.
The Class of Restriction Information screen appears.
2. Choose a COR that has not been used and press
CANCEL.
In our example, select
3.
3. Type
change cor 3 and press RETURN.
The Class of Restriction
screen appears.
4. Type a name for this COR in the COR Description field.
In our example, type
lobby.
5. Enter
2 in the Partition Group Number field.
6. Press
ENTER to save your changes.
CLASS OF RESTRICTION INFORMATION
COR COR Description
0
1 supervisor
2 telecommuting
3
CLASS OF RESTRICTION
COR Number: 3
COR Description: lobby___________________
FRL: 0 APLT? y
Can Be Service Observed? n Calling Party Restriction: none
Can Be A Service Observer? n Called Party Restriction: none
Partition Group Number: _ Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: none Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n
Unrestricted Call List? __ __ __ __ __ __ __ __ __ __
Access to MCT? y Fully Restricted Service? n
Category For MFC ANI: 7 Hear VDN of Origin Annc.? n
Send ANI for MFE? n_ Add/Remove Agent Skills? n
MF ANI Prefix: ______ Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Routing outgoing calls 194 Setting up time of day routing 8 Now assign COR 3 to the lobby phone at extension 1234: 1. Type change station 1234 and press RETURN. The Station screen for 1234 appears. 2. In the COR field, enter 3. 3. Press ENTER to save your changes. Setting up time of day routing Time of Day Routing lets you redirect calls to coverage paths according to the time of day and day of the week. You need to define the coverage paths you want to use before you define the time of day coverage plan. You can route calls based on the least expensive route according to the time of day and day of the week the call is made. You can also deny outgoing long-distance calls after business hours to help prevent toll fraud. Time of Day Routing applies to all AAR or ARS outgoing calls and trunks used for call forwarding to external numbers. Before you start AAR or ARS must be administered on your switch before you use Time of Day Routing. nFor AAR, verify that either the Private Networking field or the Uniform Dialing Plan field is y on the System-Parameters Customer-Options screen. nFor ARS, verify that the ARS field is y and the Time of Day Routing field is y on the System-Parameters Customer-Options screen. Instructions As an example, let’s allow our executives to make long distance calls during business hours. Let’s look at the Time of Day Routing Plan before we make any changes. To display your Time of Day Routing Plan: 1. Type display time-of-day 1 and press RETURN. The Time of Day Routing Plan 1 appears.
DEFINITY ECS Release 8.2
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April 2000
Routing outgoing calls
195 Setting up time of day routing
8
Make a note of the routing plan that is currently in effect. In our example,
this plan is for employees who can only make local calls.
You can see that in our example, two partition group numbers control time
of day routing. PGN 1 begins one minute after midnight (00:01) every day
of the week, and is used for after-business hours and all day Saturday and
Sunday. PGN 2 is assigned to office hours Monday through Friday, not
including noon (12:00) to 1:00 p.m. (13:00).
2. Press
CANCEL to clear the screen.
Now let’s create a new time of day routing plan for long-distance calls for our
executives.
1. Type
change time-of-day 2 and press RETURN.
The Time of Day Routing Plan 2 appears.
2. Type
1 in each field as shown on Time of Day Routing Plan 1.
In our example, this is the PGN used for after hours and the lunch hour.
3. Type
3 in all other fields.
In our example, PGN 3 uses the route pattern for long-distance calls during
business hours. We can save money by using the trunk lines provided by
our new long-distance carrier.
4. Press
ENTER to save your changes.
Now assign your new Time of Day Routing Plan 2 to the COR assigned to your
executives. Refer to ‘‘
Class of Restriction’’ on page 520 to see where to assign
this field.
Page 1 of 1
TIME OF DAY ROUTING PLAN 1
Act PGN Act PGN Act PGN Act PGN Act PGN Act
Time # Time # Time # Time # Time # Time
Sun 00:01 1 __:__ _ __:__ _ __:__ _ __:__ _ __:__ _
Mon 00:01 1 08:__00 2 12:__00 1 13:__00 2 17:__00 1 __:__ _
Tue 00:01 1 08:__00 2 12:__00 1 13:__00 2 17:__00 1 __:__ _
Wed 00:01 1 08:__00 2 12:__00 1 13:__00 2 17:__00 1 __:__ _
Thu 00:01 1 08:__00 2 12:__00 1 13:__00 2 17:__00 1 __:__ _
Fri 00:01 1 08:__00 2 12:__00 1 13:__00 2 17:__00 1 __:__ _
Sat 00:01 1 __:__ _ __:__ _ __:__ _ __:__ _ __:__ _
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Routing outgoing calls 196 Setting up shortcut dialing 8 Example For this example, assume the following: nJim is the user at extension 1234. nExtension 1234 is assigned a COR of 2. nCOR 2 is assigned a Time of Day Plan Number of 1. nThe Time of Day Routing Plan 1 is administered as shown in the example above. When Jim comes into work on Monday morning at 8:30 and makes an ARS call (dials the ARS access code followed by the number of the person he is calling), the system checks the Time of Day Plan Number assigned to Jim’s COR. Because Jim has a COR of 2 with Time of Day Plan Number 1, the system uses Time of Day Routing Plan 1 to route the call. According to Time of Day Routing Plan 1, calls made between 8:00 a.m. and 11:59 a.m. route according to the route pattern set up on PGN 1. If Jim makes a call between 12:00 p.m. and 1:00 p.m. on Monday, the Time of Day Routing Plan 1 is used again. However, this time the call is routed according to PGN 2. Related topics Refer to ‘‘ Route Pattern’’ on page 865 screens for more information. Refer to ‘‘ Defining ARS Partitions’’ on page 191 to see how to set up partition groups. Setting up shortcut dialing !CAUTION: DEFINITY ECS offers a wide range of features, and shortcut dialing users may want to take advantage of this. In some cases, these features will operate as expected. However, some features are not supported for use with shortcut dialing, and an attempt to activate them with an AAR/ARS Shortcut number may fail. In some cases, a private dial plan that requires 6/7-digit dialing may make it impossible to activate a feature, because neither the 4/5-digit extension nor the 6/7-digit AAR number is accepted. Please contact your Lucent representative for more information.