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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1227 Call Detail Recording 20 Privacy CDR Privacy allows you to administer the system to blank a given number of dialed digits from a CDR report. This is useful when it is necessary to know details of a person’s calls for accounting purposes, but it is not necessary or desirable to know the exact number called. You can administer the number of digits to hide, up to 7. The value in Privacy Digits to Hide determines how many digits do not appear on the call record. This parameter is system-wide. Whether or not an individual’s calls receive Privacy treatment is determined by the CDR Privacy field on the Station form. When an adjunct-originated call is made on behalf of a hunt group and the CDR system parameter option is set to group-ext, then CDR privacy does not apply. If this field is set to member-ext, privacy does apply. NOTE: Certain countries have requirements that a certain number of digits must be blanked from every call. Also, certain report processors do not support this option. CDR output If your system uses two CDR output formats, one is administered as the primary CDR output format; the other is administered as the secondary CDR output format. The secondary output format is typically used for a local storage format (CDRU) to provide CDR data to NCOSS for assessing network performance or helping to find network problems. The primary and secondary ports work independently. Each port will work even if the link to the other port is down. If a link is down for more than a minute, some data may be lost. However, the most recent 500 (Release 5vs/si/csi and later), or 1,900 (Release 5r and later) records are stored for the primary port even when a loss of records occurs. When the link comes back up, these records are output on a first-in, first-out basis. If the CDR buffer is full, you can select a call record handling option to determine which of the following occurs: nCalls are blocked with a reorder tone nOverwrite old CDR records with new ones nCalls are routed to an attendant as non-CDR calls
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1228 Call Detail Recording 20 The following information applies to the port used for the secondary CDR output device: nData going to the secondary port should be the same as that going to the primary port. You can use the following record types for secondary output: LSU, Int-Direct, Int-Process, and Unformatted. nIf the system experiences problems in sending records to the primary CDR Output Device, the system discontinues sending records to the secondary port for 2 minutes. The secondary port should be run at the highest possible speed in order to prevent loss of information. nIf the output buffer is full, the system busies out the secondary port for 2 minutes. This makes system resources available to send data to the primary CDR port before the data is lost. The system continues to busy out the secondary port for 2-minute intervals until less than 400 records (1800 for Release 5r and later) remain in the buffer. CDR Record formats Two types of formats are sent to the CDR output device, date record and call detail formats. Date record format CDR sends date information to the CDR device once a day (at midnight), or when the device is connected. This is a non-call record, and contains only the information shown in the date record formats below. Several formats are available for date records: one for CDRUs, one for the printer, and one for the TELESEER. The records sent to the TELESEER and printer contain the date only while the records sent to the CDRU contain time. See Ta b l e 24, Table 25, and Ta b l e 2 6. NOTE: The date can be in month/day or day/month format, as selected on the CDR System Parameters form. The date/time may also be reversed for international standards. Table 24. Date Record Format to LSU, LSU-Expand, Unformatted, and Customized Position Data Field Description 1–2 Hour (leading 0 added if needed) 3 Colon (:) 4–5 Minute (leading 0 added if needed)
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1229 Call Detail Recording 20 6Blank 7–8 Month (Leading Zero Added if Needed) 9Slash (/) 10–11 Day (leading 0 added if needed) 12 Carriage return 13 Line feed 14–16 Null Table 25. Date Record Format for Printer and Expanded Position Data Field Description 1–2 Month (leading 0 added if needed) 3 Space 4–5 Day (leading 0 added if needed) 6 Carriage return 7 Line feed 8–10 Null Table 26. Date Record Format for TELESEER 59 Character, Int-Proc, Int-Direct, and Int-ISDN Position Data Field Description 1–2 Month (leading 0 added if needed) 3–4 Day 5 Carriage return 6 Line feed 7–9 Null Table 24. Date Record Format to LSU, LSU-Expand, Unformatted, and Customized Position Data Field Description
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1230 Call Detail Recording 20 Call Detail Record formats Customized format You can use the customized record format to make up your own call record. You can determine the data elements you want and their positions in the record. This method may be necessary if you want to include certain data elements that are not available on the standard formats. However, whatever device you use to interpret the CDR data needs to be programmed to accept these formats. Consult your Lucent Technologies representative before using a custom record format. Table 27. CDR Data format — TELESEER Position Data Field Description 1–3 Space 4–5 Time of day-hours 6–7 Time of day-minutes 8 Duration-hours 9–10 Duration-minutes 11 Duration-tenths of minutes 12 Condition code 13–15 Access code dialed 16–18 Access code used 19–33 Dialed number 34–38 Calling number 39–53 Account code 54 FRL 55 IXC 56–58 Incoming circuit ID 59–61 Outgoing circuit ID 62 Feature flag 63–69 Authorization code 70–76 Space
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1231 Call Detail Recording 20 77 Carriage return 78 Line feed 79–81 Null Table 28. CDR Data Format — ISDN TELESEER Position Data Field Description 1–3 Space 4–5 Time of day-hours 6–7 Time of day-minutes 8 Duration-hours 9–10 Duration-minutes 11 Duration-tenths of minutes 12 Condition code 13–15 IXC 16–18 Access code used 19–33 Dialed number 34–38 Calling number 39–53 Account code 54 INS (units) 55 FRL 56–58 Incoming circuit ID 59–61 Outgoing circuit ID 62 Feature flag 63–69 Authorization code 70–71 INS (hundreds, tens) 72–76 Space 77 Line feed 78–80 Null Table 27. CDR Data format — TELESEER Position Data Field Description
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1232 Call Detail Recording 20 Table 29. CDR Data Format — Enhanced TELESEER Position Data Field Description 1–3 Space 4–5 Time of day-hours 6–7 Time of day-minutes 8 Duration-hours 9–10 Duration-minutes 11 Duration-tenths of minutes 12 Condition code 13–16 IXC code 17–19 Access code used 20–34 Dialed number 35–39 Calling number 40–54 Account code 55 ISDN NSV (units) 56 FRL 57–59 Incoming circuit ID 60–62 Outgoing circuit ID 63 Feature flag 64–70 Authorization code 71–72 ISDN NSV (hundreds, tens) 73–76 Space 77 Carriage return 78 Line feed 79–81 Null
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1233 Call Detail Recording 20 Table 30. CDR Data Format — 59 Character Position Data Field Description 1–2 Time of day-hours 3–4 Time of day-minutes 5 Duration-hours 6–7 Duration-minutes 8 Duration-tenths of minutes 9 Condition code 10–12 Access code dialed 13–15 Access code used 16–30 Dialed number 31–35 Calling number 36–50 Account code 51 FRL 52 IXC 53–55 Incoming circuit ID 56–58 Outgoing circuit ID 59 Carriage return 60 Line feed 61–63 Null
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1234 Call Detail Recording 20 Table 31. CDR Data Format — Printer Position Data Field Description 1–2 Time of day-hours 3–4 Time of day-minutes 5 Space 6 Duration-hours 7–8 Duration-minutes 9 Duration-tenths of minutes 10 Space 11 Condition code 12 Space 13–15 Access code dialed 16 Space 17–19 Access code used 20 Space 21–35 Dialed number 36 Space 37–41 Calling number 42 Space 43–57 Account code 58 Space 59–65 Authorization code 66–69 Space 70 FRL 71 Space 72 IXC 73 Space 74–76 Incoming circuit ID 77 Space Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1235 Call Detail Recording 20 78–80 Outgoing circuit ID 81 Space 82 Feature flag 83 Carriage return 84 Line feed Table 32. CDR Data Format — ISDN Printer Position Data Field Description 1–2 Time of day-hours 3–4 Time of day-minutes 5 Space 6 Duration-hours 7–8 Duration-minutes 9 Duration-tenths of minutes 10 Space 11 Condition code 12 Space 13–15 IXC 16 Space 17–19 Access code used 20 Space 21–35 Dialed number 36 Space 37–41 Calling number 42 Space 43–57 Account code 58 Space 59–65 Authorization code Table 31. CDR Data Format — Printer — Continued Position Data Field Description Continued on next page
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Features and technical reference 1236 Call Detail Recording 20 66 Space 67–68 INS (hundreds, tens) 69 Space 70 INS (units) 71 Space 72 FRL 73 Space 74–76 Incoming circuit ID 77 Space 78–80 Outgoing circuit ID 81 Space 82 Feature flag 83 Carriage return 84 Line feed Table 33. CDR Data Format — Enhanced Printer Position Data Field Description 1–2 Time of day-hours 3–4 Time of day-minutes 5 Space 6 Duration-hours 7–8 Duration-minutes 9 Duration-tenths of minutes 10 Space 11 Condition code 12 Space Continued on next page Table 32. CDR Data Format — ISDN Printer — Continued Position Data Field Description