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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 667 Feature-Related System Parameters 17 Misoperation Alerting Misoperation Alerting should not be enabled if Call Prompting is optioned. Repetitive Call Waiting Tone Allow Conference via Flash Repetitive Call Waiting Interval (sec) Vector Disconnect Timer (min) Enter the number of minutes, or blank that a trunk should remain connected to a vector. Valid entries Usage y Enter y for misoperation recall alerting on multi-appearance stations, analog stations, and attendant consoles. n Enter n for standard misoperation handling without recall alerting. Valid entries Usage y/n Enter y to indicate that a repetitive call waiting tone be provided to the called party for all types of call waiting access. Valid entries Usage y Enter y to allow an analog station to use flash to conference calls together. nEnter n to prevent this. Valid entries Usage 1 to 99 in increments of 1Enter a number to specify the number of seconds between call waiting tones. This field appears when the Repetitive Call Waiting Tone is y. Valid entries Usage 1 to 240The number of minutes that you enter determines when the trunk will be disconnected if the Disconnect Supervision-In or Disconnect Supervision-Out fields on the Trunk screen are n. blank Enter blank if you do not want DEFINITY ECS to initiate a disconnect.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 668 Feature-Related System Parameters 17 Network Feedback During Tone Detection Hear Zip Tone Following VOA? This tone alerts a telephone user that the announcement has completed and a caller is now connected. CallMaster set and attendant console users hear double zip tone following the announcement. All other telephone users hear single zip tone. NOTE: This field does not effect auto-answer zip tone heard prior to the VOA. System Updates Time On Station Displays This does not apply to phones (such as BRI phones) where the user sets the time. Intercept Treatment on Failed Trunk Transfers Valid entries Usage y/n Enter y to provide audible feedback to the user while the system attempts to detect dial tone. Valid entries Usage y Enter y to play zip tone following a VDN of Origin Announcement (VOA). nEnter n if you do not want zip tone following a VOA. Valid entries Usage y/n Enter y to have the system automatically update the time on display phones when background maintenance is run (for example, when the set is plugged in). Valid entries Usage y Enter y to provide intercept treatment to calls failing trunk transfers. n Enter n to drop these calls.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 669 Feature-Related System Parameters 17 Station Tone Forward Disconnect Tone Forward Disconnect applies to any station other than one administered as a data endpoint, an attendant console, a BRI phone, an auto answer, or as an Outgoing Call Management (OCM) agent. Level of Tone Detection For the most part, this option is no longer required in today’s switching environment. It may be useful if your users are having difficulty placing outgoing calls due to inaccurate detection of network dial tone. Charge Display Update Frequency (seconds) This applies only if you use Advice of Charge or Periodic Pulse Metering with display functions. Valid entries Usage busy intercept silence When a station is the last party remaining off-hook on a call, that station receives the indicated tone or silence until that station is placed on-hook, or until the tone has played for 45 seconds and is followed by silence. Valid entries Usage broadband This is the least exact of the levels of tone detection. If the switch detects any tone at all, it interprets this as dial tone. mediumThe switch interprets any tone which has a continuous on period of longer than 1 second as dial tone. Otherwise, the switch accepts whatever the tone detector circuit pack reports. precise The switch accepts whatever the tone detector circuit pack reports. Valid entries Usage 10 –60The amount of time (in seconds) between charge-display updates. Frequent display updates may have considerable performance impact. If the duration of a call is less than the Charge Display Update Frequency, the display will not automatically show charge information. To see charge information for a call, the user must have a disp-chrg button and must press the button before the call drops.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 670 Feature-Related System Parameters 17 Date Format on 6400/8400 Terminals The format of the date as displayed on the telephones. On-hook Dialing on 6400/8400 Terminals For 6400/8400 telephone users with speakerphones. The next four fields control station-to-switch recall signal timing. If a flashhook interval (recall window) is required, the upper and lower bounds of the interval can be administered. An on-hook that lasts for a period of time greater than or equal to the lower bound and less than or equal to the upper bound will be treated as a recall flash. If an interval is not required, the Disconnect Timing value must be administered. An on-hook that lasts for a period of time less than this value will be ignored; greater than or equal to this value will be regarded as a disconnect. Regardless, an on-hook lasting 50 to 150 ms coming from a 2500-type set will always be treated as a digit pulse unless Ignore Rotary Digits is y for that station. Flashhook Interval Valid entries Usage mm/dd/yy month/day/year dd/mm/yyday/month/year yy/mm/ddyear/month/day Valid entries Usage y/n Enter y allows users to dial without lifting the handset. If you enable this, users hear dial tone when they press the Speaker button, even if the handset is on-hook. Valid entries Usage y Enter y to indicate that a flashhook interval (recall window) is required. If a y is entered, Upper Bound and Lower Bound appear nIf n is entered, Disconnect Timing appears.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 671 Feature-Related System Parameters 17 Upper Bound (msec) Specifies the upper bound of the flashhook interval. Specifies the upper bound of the station-to-switch recall signal timing interval in milliseconds. Appears when Flashhook Interval is y. Lower Bound (msec) The lower bound of the station-to-switch recall signal timing interval in milliseconds. Specifies the lower bound of the flashhook interval. Appears when Flashhook Interval is y. Forward Disconnect Timer (msec) Specify the duration of a momentary disconnect sent by the switch to an analog station user when that user is the last party still off-hook on a call. The next three fields control the Italian DCS Protocol feature. Italian Protocol Enabled Apply Intercept Locally This field appears only if Italian Protocol Enabled is y. Valid entries Usage 80 to 1250 (in increments of 10). A flash of 50 msec to 130 msec is always acceptable from a 2500-type set regardless of the setting of the Upper and Lower bounds and will be treated as the digit one. Valid entries Usage 80 to 1250 (in increments of 10). Valid entries Usage 25 to 1500 (in increments of 25). Valid entries Usage y/n Enter y to enable the Italian DCS feature on a systemwide basis. Valid entries Usage y/n Enter y to indicate that DID/CO intercept treatment will be applied locally instead of on the originating switch.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 672 Feature-Related System Parameters 17 Enforce PNT-to-PNT Restrictions This field appears only if Italian Protocol Enabled is y. Field descriptions for page 8 Screen 92. Feature-Related System Parameters screen Call Center System Parameters: Expert Agent Selection (EAS) Enabled To enable this field, either no ACD or vectoring hunt groups may exist or, existing ACD or vectoring hunt groups must be skilled. Only appears if Expert Agent Selection (EAS) on the System-Parameters Customer-Options screen is y. Valid entries Usage y/n Enter y to indicate that restrictions and denial of PNT-to-PNT connections will be enforced when the EDCS message is unavailable. A y in this field means restrictions will be enforced. Valid entries Usage y/n Enter y to enable Expert Agent Selection. change system-parameters features Page 8 of 10 FEATURE-RELATED SYSTEM PARAMETERS CALL CENTER SYSTEM PARAMETERS EAS Expert Agent Selection (EAS) Enabled? n Minimum Agent-LoginID Password Length: Direct Agent Announcement Extension: _____ Delay: ___ Message Waiting Lamp Indicates Status For: station VECTORING Converse First Data Delay: 0 Second Data Delay: 2 Converse Signaling Tone (msec): 100 Pause (msec): 70_ Prompting Timeout (secs): 10 Interflow-qpos EWT Threshold: 2 SERVICE OBSERVING Service Observing: Warning Tone? n or Conference Tone? ASAI Call Classification After Answer Supervision? n Send UCID to ASAI? n
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 673 Feature-Related System Parameters 17 Minimum Agent-LoginID Password Length Enter the minimum number of digits that must be administered as an EAS Agent’s LoginID password. Only appears if Expert Agent Selection (EAS) on the System-Parameters Customer-Options screen is y. Direct Agent Announcement Extension Direct Agent Announcement Delay Only appears if Expert Agent Selection (EAS) or ASAI on the System-Parameters Customer-Options screen is y. Message Waiting Lamp Indicates Status For Only appears if Expert Agent Selection (EAS) on the System-Parameters Customer-Options screen is y. Converse First Data Delay/Second Data Delay The First Data Delay prevents data from being outpulsed (as a result of a converse vector step) from the system to CONVERSANT before CONVERSANT is ready. The delay commences when the CONVERSANT port answers the call. The Second Data Delay is used when two groups of digits are being outpulsed (as a result of a converse vector step) from the system to CONVERSANT. The Second Data Delay prevents the second set from being outpulsed before CONVERSANT Valid entries Usage 0 –9Entering a 0 or blank indicates no password is required. Valid entries Usage Valid extension Enter the extension of the direct agent announcement. Valid entries Usage 0 –99 Enter the number of seconds the caller will hear ringback before the Direct Agent Announcement is heard by the calling party. Valid entries Usage station Since you only have one message waiting lamp on a phone, you need to indicate if the message is for at the phone extension or the loginID. loginIDExpert Agent Selection (EAS) must be enabled to use this option.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 674 Feature-Related System Parameters 17 is ready. The delay commences when the first group of digits has been outpulsed. Only appears if Vectoring (Basic) on the System-Parameters Customer-Options screen is y. Converse Signaling Tone/Pause Only appears if Vectoring (Basic) and DTMF on the System-Parameters Customer-Options screen are y. In the Signaling Tone field, enter the length in milliseconds of the digit tone for digits being passed to the CONVERSANT. In the Pause field, enter the length in milliseconds of the delay between digits being passed. The optimum timers for the CONVERSANT are a 100 msec tone and 70 msec pause. Prompting Timeout (secs) Enter the number of seconds before the Collect Digits command times out for callers using rotary dialing. Only appears if Vectoring (Prompting) on the System-Parameters Customer-Options screen is y. Valid entries Usage 0 to 9Number of seconds for the delay. Valid entries Usage 40 to 2550 (in increments of 10). Values entered in the Tone/Pause fields are rounded up or down depending upon the type of circuit pack used to outpulse the digits. nTN742B or later suffix analog board — Tone and pause round up or down to the nearest 25 msecs. For example a 130 msec tone rounds down to 125 msecs, a 70 msec pause rounds up to 75 msec for a total of 200 msecs per tone. nTN464F, TN767E or later suffix DS1 boards — Tone and pause round up to the nearest 20 msecs. For example a 130 msec tone rounds up to 140 msecs, a 70 msec pause rounds up to 80 msecs for a total of 220 msecs per tone. If a circuit pack has been used for end-to-end signalling to the CONVERSANT, and has then been used to send digits to a different destination, the CONVERSANT timers may stay in effect. To reset your timers to the system default, pull and reseat the circuit pack. 100 Valid entries Usage 4 to 10
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 675 Feature-Related System Parameters 17 Interflow-qpos EWT Threshold Part of enhanced Look-Ahead Interflow. Any calls predicted to be answered before this threshold will not be interflowed (therefore saving CPU resources). Service Observing Warning Tone Service Observing (Basic) on the System-Parameters Customer-Options screen must be y before this field may be administered. !CAUTION: The use of Service Observing features may be subject to federal, state, or local laws, rules or regulations or require the consent of one or both of the parties to the conversation. Customers should familiarize themselves and comply with all applicable laws, rules, and regulations before using these features. Call Classification After Answer Supervision? For use with ASAI Outbound Call Management (OCM). Send UCID to ASAI Valid entries Usage 0 –9Number of seconds for this threshold Valid entries Usage y/n Enter y to assign a warning tone to be given to telephone users and calling parties whenever their calls are being monitored using the Service Observing feature. Valid entries Usage y/n Enter y to force the switch to rely on the network to provide answer/busy/drop classification to the switch. After the call has been answered, a call classifier can be added to perform answering machine, modem and voice answering detection. Valid entries Usage y/n Enter y to enable transmission of Universal Call ID (UCID) information to ASAI.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
676 Feature-Related System Parameters
17
Field descriptions for page 9
Screen 93. Feature-Related System Parameters screen
Agent and Call Selection Parameters:
MIA Across Splits or Skills?
ACW Agents Considered Idle
Call Selection Measurement
This field determines how DEFINITY ECS selects a call for an agent when the
agent becomes available and there are calls in queue.
Valid entries Usage
y/n
Enter y to remove an agent from the MIA queue for all the
splits/skills/hunt groups that he or she is available in when the
agent answers a call from any of his or her splits/skills/hunt
groups.
Valid entries Usage
y/n
Enter y to have agents who are in After Call Work included in
the Most-Idle Agent queue. This means that ACW is counted
as idle time. Enter
n to exclude ACW agents from the queue.
change system-parameters features Page 9 of 10
FEATURE-RELATED SYSTEM PARAMETERS
CALL CENTER SYSTEM PARAMETERS
AGENT AND CALL SELECTION
MIA Across Splits or Skills? n
ACW Agents Considered Idle? y
Call Selection Measurement: current-wait-time
Service Level Supervisor Call Selection Override? y
REASON CODES
Aux Work Reason Code Type: none
Logout Reason Code Type: none
CALL MANAGEMENT SYSTEM
Adjunct CMS Release:
ACD Login Identification Length: 0
BCMS/VuStats Measurement Interval: hour
BCMS/VuStats Abandon Call Timer (seconds):
Validate BCMS/VuStats Login IDs? n
Clear VuStats Shift Data: on-login
Remove Inactive BCMS/VuStats Agents? n