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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing group communication 377 Setting up voice paging over loudspeakers 14 7. Repeat steps 4 through 6 for zones 2 to 5. 8. In the ALL row, type 310 in the Voice Paging — TAC field and 1 in the Voice Paging — COR field. By completing this row, you allow users to page all zones at once. You do not have to assign a port to this row. 9. Press ENTER to save your changes. You can integrate loudspeaker voice paging and call parking. This is called “deluxe paging.” You enable deluxe paging by entering y in the Deluxe Paging and Call Park Timeout to Originator field on the Feature-Related System Parameters screen. To allow paged users the full benefit of deluxe paging, you should also enter a code in the Answer Back Access Code field on the Feature Access Code screen if you haven’t already: paged users will dial this code + an extension to retrieve calls parked by deluxe paging. Fixing problems More information Users page by dialing the trunk access code assigned to a zone and speaking into their handset. For your users’ convenience, you may also want to consider the following options: nAdd the paging trunk access codes to an abbreviated dialing list and allow users to page using the list. nAssign individual trunk access codes to Autodial buttons. nAssign individual trunk access codes to Busy buttons. The status lamp tells the user whether or not the trunk is busy. nFor attendants, you can provide one-button paging access by assigning trunk access codes for paging zones to the Direct Trunk Group Select buttons on the attendant console. Problem Possible causes Solutions Users report that they can’t page.The attendant has taken control of the trunk group.Deactivate attendant control. Calls to an extension are heard over the loudspeakers.The extension may have been forwarded to a trunk access code used for paging.Deactivate call forwarding or change the extension calls are forwarded to.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing group communication 378 Setting up chime paging over loudspeakers 14 With an appropriate class of restriction, remote callers can also make loudspeaker pages. When deluxe paging is enabled, if a user with an active call dials the trunk access code for a paging zone the active call is automatically parked. nUsers dial the trunk access code + “#” to page and park an active call on their own extensions. nUsers with console permission can park a call on any extension by dialing the trunk access code + the extension. nAttendants or users with console permissions may park calls to common shared extensions. nParked calls can be retrieved from any phone. Paged users simply dial the answer back feature access code + the extension where the call is parked. Related topics Refer to ‘‘ Paging over speakerphones’’ on page 381 for another way to let users page. Refer to ‘‘ Loudspeaker paging’’ on page 1416 for detailed information on voice paging over loudspeakers. Setting up chime paging over loudspeakers Use this procedure to allow users to make chime pages over an external loudspeaker system connected to your switch. Users page by dialing a trunk access code and the extension of the person they want to page. The system plays a unique series of chimes assigned to that extension. This feature is also known as Code Calling Access. Before you start Your switch must have one or more auxiliary trunk circuit packs with enough available ports to support the number of paging zones you define. Each paging zone requires 1 port. Refer to the DEFINITY ECS System Description for information on specific circuit packs.
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Instructions
To set up chime paging, you fill out the necessary fields on the Loudspeaker
Paging screen and then assign chime codes to individual extensions on the Code
Calling IDs screen.
As an example, let’s set up chime paging for a clothing store with 3 zones. We’ll
allow users to page all zones at once, and we’ll assign a class of restriction of 1 to
all zones.
1. Type
change paging loudspeaker and press RETURN.
The Loudspeaker Paging
screen appears.
2. In the Code Calling Playing Cycles field, type
2.
This field sets the number of times a chime code plays when someone
places a page.
3. In the Port field for Zone 1, type
01A0301.
Use this field to assign a port on an auxiliary trunk circuit pack to this zone.
4. In the Code Calling — TAC field type
80.
Use this field to assign the trunk access code users dial to page this zone.
You cannot assign the same trunk access code to more than one zone.
5. In the Code Calling — COR field type
1.
Use this field to assign a class of restriction to this zone. You can assign
different classes of restriction to different zones.
LOUDSPEAKER PAGING
CDR? y
Voice Paging Timeout (sec):
Code Calling Playing Cycles: 2
PAGING PORT ASSIGNMENTS
Voice Paging Code Calling
Zone Port TAC COR TN TAC COR TN Location:
1: 01A0301 1 80 1 1 Men’s Department
2: 01A0302 1 81 1 1 Women’s Department
3: 01A0303 1 82 1 1 Children’s
4: 1 1
5: 1 1
6: 1 1
7: 1 1
8: 1 1
9: 1 1
ALL: 1 89 1 1
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6. On the Zone 1 row, type Men’s Department in the Location field.
Give each zone a descriptive name so you can easily remember the
corresponding physical location.
7. Repeat steps 4 through 6 for zones 2 and 3.
8. In the ALL row, type
89 in the Code Calling — TAC field and 1 in the
Code Calling — COR field.
By completing this row, you allow users to page all zones at once. You do
not have to assign a port to this row.
9. Press
ENTER to save your changes.
To assign chime codes to individual extensions:
1. Type
change paging code-calling-ids and press RETURN.
The Code Calling IDs
screen appears.
2. Type the first extension,
2130, in the Ext field for Id 111.
Each code Id defines a unique series of chimes.
3. Assign chime codes to the remaining extensions by typing an extension
number on the line following each code Id.
You can assign chime codes to as many as 125 extensions.
4. Press
ENTER to save your changes.
CODE CALLING IDs
ID ASSIGNMENTS
Id Ext Id Ext Id Ext Id Ext Id Ext
111: 2130 141: ____ 221: ____ 251: ____ 331: ____
112: 2131 142: ____ 222: ____ 252: ____ 332: ____
113: 2149 143: ____ 223: ____ 253: ____ 333: ____
114: 2150 144: ____ 224: ____ 254: ____ 334: ____
115: 2152 145: ____ 225: ____ 255: ____ 335: ____
121: 2153 151: ____ 231: ____ 311: ____ 341: ____
122: 2160 152: ____ 232: ____ 312: ____ 342: ____
123: 2167 153: ____ 233: ____ 313: ____ 343: ____
124: ____ 154: ____ 234: ____ 314: ____ 344: ____
125: ____ 155: ____ 235: ____ 315: ____ 345: ____
131: ____ 211: ____ 241: ____ 321: ____ 351: ____
132: ____ 212: ____ 242: ____ 322: ____ 352: ____
133: ____ 213: ____ 243: ____ 323: ____ 353: ____
134: ____ 214: ____ 244: ____ 324: ____ 354: ____
135: ____ 215: ____ 245: ____ 325: ____ 355: ____
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing group communication 381 Paging over speakerphones 14 Fixing problems More information Users page by dialing the trunk access code assigned to a zone. For your users’ convenience, you may also want to consider the following options: nAdd the paging trunk access codes to an abbreviated dialing list and allow users to page using the list. NOTE: Don’t use special characters in abbreviated dialing lists used with chime paging. nAssign individual trunk access codes to Autodial buttons. nAssign individual trunk access codes to Busy buttons. The status lamp tells the user whether or not the trunk is busy. nFor attendants, you can provide one-button paging access by assigning trunk access codes for paging zones to the Direct Trunk Group Select buttons on the attendant console. With an appropriate class of restriction, remote callers can also make loudspeaker pages. Related Topics Refer to ‘‘ Paging over speakerphones’’ below for another way to let users page. Refer to ‘‘ Loudspeaker paging’’ on page 1416 for detailed information on chime paging over loudspeakers, Paging over speakerphones Use this procedure to allow users to make an announcement over a group of digital speakerphones. By dialing a single extension that identifies a group, users can page over all the speakerphones in that group. Speakerphone paging is one-way communication: group members hear the person placing the page but cannot respond directly. Problem Possible causes Solutions Users report that they can’t page.The attendant has taken control of the trunk group.Deactivate attendant control.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing group communication 382 Paging over speakerphones 14 Before you start You must have 6400-, 7400-, or 8400-series speakerphones to use speakerphone paging. Instructions To set up speakerphone paging, you create a paging group and assign phones to it. In the following example, we’ll create paging group 1 and add 4 members. 1. Type add group-page 1 and press RETURN. The Group Paging Using Speakerphone screen appears. 2. In the Group Extension field, type 3210. This field assigns the extension users dial to page the members of this group. 3. In the Group Name field, type Sales staff. This name appears on callers’ phone displays when they page the group. 4. In the COR field, type 5. Any user who wants to page this group must have permission to call COR 5. 5. In the Ext field in row 1, type 2009. GROUP PAGING USING SPEAKERPHONE Group Number: 1 Group Extension: 3210 Group Name: Sales staff COR: 5 GROUP MEMBER ASSIGNMENTS Ext Name Ext Name 1: 2009 B. Smith 17: 2: 2010 R. Munoz 18: 3: 2011 Y. Lu 19: 4: 2012 A. Sullivan 20: 5: 21: 6: 22: 7: 23: 8: 24: 9: 25: 10: 26: 11: 27: 12: 28: 13: 29: 14: 30: 15: 31: 16: 32:
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing group communication 383 Paging users who are on active calls 14 6. Enter the remaining extensions that are members of this group. The switch fills in the Name fields with the names from the Station screen when you save your changes. 7. Press ENTER to save your changes. Fixing problems More information nYou can create up to 32 paging groups on one DEFINITY ECS. nEach group can have up to 32 extensions in it. nOne phone can be a member of several paging groups. Related topics Refer to ‘‘ Group paging’’ on page 1343 for detailed information on paging over speakerphones. Paging users who are on active calls Use this procedure to allow one user to interrupt another user’s call and make a private announcement. This is called whisper paging. The paging user dials a feature access code or presses a feature button, then dials the extension they want to call. All 3 users can hear the tone that signals the page, but only the person on the paged extension can hear the pager’s voice: other parties on the call cannot hear it, and the person making the page cannot hear anyone on the call. Problem Possible causes Solutions Users get a busy signal when they try to page.All phones in the group are busy or off-hook. Wait a few minutes and try again. All phones in the group have Send All Calls or Do Not Disturb activated.Group members must deactivate these features in order to hear a page. Some group members report that they don’t hear a page.Some phones in the group are busy or off-hook. Wait a few minutes and try again. Some phones in the group have Send All Calls or Do Not Disturb activated.Group members must deactivate these features in order to hear a page.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing group communication 384 Paging users who are on active calls 14 Before you start Before you administer whisper paging: nYour switch must have a circuit pack that supports whisper paging. Refer to the DEFINITY ECS System Description for information on specific models. nUsers must have 6400-, 7400-, 8400-, or 9400-series DCP (digital) phones. Instructions You give users the ability to use whisper paging by administering feature buttons or feature access codes. You can give users feature buttons that make, answer, or block whisper pages. Using the Station screen, you can administer these buttons in any combination as appropriate: nWhisper Page Activation — allows this user to place a whisper page nAnswerback — allows this user to answer a whisper page Pressing the answerback button automatically puts any active call on hold and connects the paged user to the paging user. nWhisper Page Off— allows this user to block whisper pages If possible, assign this function to a button with a lamp so the user can tell when blocking is active. You cannot administer this button to a soft key. To allow users to make a whisper page by dialing a feature access code, you simply need to enter a code in the Whisper Page Activation Access Code field on the Feature Access Code screen. Related topics Refer to ‘‘ Using phones as intercoms’’ on page 385 for another way to give individual users quick, two-way communication. Refer to ‘‘Whisper paging’’ on page 1582 for detailed information on whisper paging.
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Using phones as intercoms
Use this procedure to make communications quicker and easier for users who
frequently call each other. With the intercom feature, you can allow one user to
call another user in a predefined group just by pressing a couple of buttons. You
can even administer a button that always calls a predefined extension when
pressed.
Instructions
Administering the intercom feature is a 2-step process. First, you create an
intercom group and assign extensions to it. Then, to allow group members to make
intercom calls to each other, you administer feature buttons on their phones for
automatic intercom, dial intercom, or both. This section also provides instructions
for allowing one user to pick up another user’s intercom calls.
In this example, we’ll create intercom group 1 and add extensions 2010 to 2014.
1. Type
add intercom-group 1 and press RETURN.
The Intercom Group
screen appears.
2. Type
1 in the Length of Dial Code field.
Dial codes can be 1 or 2 digits long.
3. On row 1, type
2010 in the Ext field.
INTERCOM GROUP
Group Number: 1
Length of Dial Code: 1
GROUP MEMBER ASSIGNMENTS
Ext DC Name
1: 2010 1 B. Smith
2: 2011 2 L. Yu
3: 2012 3 R. Munoz
4: 2013 4 K. Mancetti
5: 2014 9 N. Mitchell
6:
7:
8:
9:
10:
11:
12:
13:
14:
15:
16:
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4. On row 1, type 1 in the DC field.
This is the code a user will dial to make an intercom call to extension 2010.
The length of this code must exactly match the entry in the Length of Dial
Code field.
5. Repeat steps 3 and 4 for the remaining extensions.
Dial codes don’t have to be in any order. The switch fills in the Name field
with the name from the Station screen when you save your changes.
6. Press
ENTER to save your changes.
To allow users to make intercom calls, you must administer feature buttons on the
phones in the intercom group. You can administer buttons for dial intercom,
automatic intercom, or both on multi-appearance phones. You can’t administer
either intercom feature on single-line phones, but you can assign single-line
phones to intercom groups so those users can receive intercom calls.
As an example, let’s set up automatic intercom between extensions 2010 (dial
code = 1) and 2011 (dial code = 2) in intercom group 1.
To set up automatic intercom between extensions 2010 and 2011:
1. Type
change station 2010 and press RETURN.
The Station
screen appears.
2. Move to the page with the Button Assignments fields.
3. In Button Assignments field 4, type
auto-icom and press TA B.
The Grp and DC fields appear.
STATION
SITE DATA
Room: _______ Headset? n
Jack: _____ Speaker? n
Cable: _____ Mounting: d
Floor: _______ Cord Length: 0
Building: _______ Set Color: ______
ABBREVIATED DIALING
List1: ________ List2: ________ List3: ________
BUTTON ASSIGNMENTS
1: call-appr_ 6: __________
2: call-appr_ 7: __________
3: call-appr_ 8: __________
4: auto-icom_ Grp: 1 DC: 2 9: __________
5: dial-icom_ Grp: 1 10: __________