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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 517 CDR System Parameters 17 Record Call-Assoc TSC Digits to Record for Outgoing Calls Privacy — Digits to Hide If you enable CDR Privacy on the Station screen for a given phone, use this field to indicate how much of the dialed number to hide on the CDR record. CDR Account Code Length Valid entries Usage y /nEnter y to create records for call-associated temporary signaling connections. If you have a lot of data connections this could increase the number of records. You may want to consider the capacity of your call collection device. Valid entries Usage dialed Use dialed to record the digits a user actually dials. outpulsed Use outpulsed to record the digits that the switch actually sends out over the trunk, including any additions or deletions that take place during routing. Valid entries Usage 0 –7Enter the number of digits to hide, counting from the end (right to left). For example, if you enter 4 in this field and the user dials 555-1234, only 555 would appear in the Dialed Number field of the CDR record. Valid entries Usage 1 –15Enter the number of digits to record when a user enters an account code. For some record formats, a long account code overwrites spaces on the record that are usually assigned to other fields.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
518 CDR System Parameters
17
Field descriptions for page 2
Screen 48. CDR System Parameters
This page appears only if Primary Record Format is customized.
Data Item
Enter the data items in the order they should appear on the customized record.
Only use this screen if you have arranged with your vendor to customize your call
accounting system to receive these records.
You must include at least one field in order to have a record. See the table below
for valid entries. The last two data items in a the record must be
line-feed and
return, in that order.
For more information, see ‘‘
Call detail record field descriptions’’ on page 1254.
Table 6. Valid Data Item entries
Data Item Length Data Item Length
acct-code 15 ins 3
attd-console 2 isdn-cc 11
auth-code 7 ixc-code 4
Continued on next page
change system-parameters cdr
CDR SYSTEM PARAMETERS Page 2 of 2
Data Item - Length Data Item - Length Data Item - Length
1: time____________ - 4_ 17: ________________ - __ 33: ________________ - __
2: space___________ - 1_ 18: ________________ - __ 34: ________________ - __
3: duration________ - 4_ 19: ________________ - __ 35: ________________ - __
4: return__________ - 1_ 20: ________________ - __ 36: ________________ - __
5: line-feed_______ - 1_ 21: ________________ - __ 37: ________________ - __
6: ________________ - __ 22: ________________ - __ 38: ________________ - __
7: ________________ - __ 23: ________________ - __ 39: ________________ - __
8: ________________ - __ 24: ________________ - __ 40: ________________ - __
9: ________________ - __ 25: ________________ - __ 41: ________________ - __
10: ________________ - __ 26: ________________ - __ 42: ________________ - __
11: ________________ - __ 27: ________________ - __ 43: ________________ - __
12: ________________ - __ 28: ________________ - __ 44: ________________ - __
13: ________________ - __ 29: ________________ - __ 45: ________________ - __
14: ________________ - __ 30: ________________ - __ 46: ________________ - __
15: ________________ - __ 31: ________________ - __ 47: ________________ - __
16: ________________ - __ 32: ________________ - __ 48: ________________ - __
Record length = 11
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 519 CDR System Parameters 17 Length Enter the length of each data item, if different from the default. Record Length Displays the accumulated total length of the customized record, updated each time the length of a data item changes.bandwidth 2 line-feed 1 bcc 1 ma-uui 1 calling-num 15 node-num 2 clg-num-in-tac 10 null 1 code-dial 4 out-crt-id 3 code-used 4 ppm 5 cond-code 1 res-flag 1 date 6 return 1 dialed-num 23 sec-dur 5 duration 4 space 1 feat-flag 1 time 4 frl 1tsc_ct 4 in-crt-id 3 tsc_flag 1 in-trk-code 4 vdn 5 Valid entries Usage The maximum record length depends on the call accounting system you use. Check with your vendor.The date field should be six-digits to ensure proper output. Certain fields default to the required length. Table 6. Valid Data Item entries — Continued Data Item Length Data Item Length Continued on next page
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
520 Class of Restriction
17
Class of Restriction
Use this screen to establish classes of restriction (COR). Classes of restriction
control call origination and termination. Your system may use only one COR or as
many as necessary to control calling privileges. You can assign up to 96 different
CORs (0 – 95).
Consider the following to enhance your system security:
1. Assign a separate COR to incoming and outgoing trunk groups, then
restrict calling between the two groups.
2. Limit the calling permissions as much as possible by setting appropriate
Calling Party Restrictions and Facility Restriction Levels (FRLs).
Field descriptions for page 1
Screen 49. Class of Restriction
COR Number
This is a display-only field when the screen is accessed via an administration
command such as
change or display.
change cor 10 Page 1 of 4
CLASS OF RESTRICTION
COR Number: 10
COR Description: supervisor
FRL: 0 APLT? y
Can Be Service Observed? n Calling Party Restriction: none
Can Be A Service Observer? y Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? y
Restriction Override: none Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n
Unrestricted Call List? __ __ __ __ __ __ __ __ __ __
Access to MCT? y Fully Restricted Service? n
Category For MFC ANI: 7 Hear VDN of Origin Annc.? n
Send ANI for MFE? n_ Add/Remove Agent Skills? y
MF ANI Prefix: ______ Automatic Charge Display? n
Hear System Music on Hold? y PASTE(Display PBX Data on telephone)? n
Automatic Charge Display? n Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 521 Class of Restriction 17 COR Description FRL APLT Can Be Service Observed Note that this field allows or denies service observing for not only physical extensions, but also for logical agent IDs and VDNs. If you want an observer to observe users, set the users’ CORs to y on the observer’s COR Service Observing Permission table. Valid entries Usage Up to 35 characters Enter a description of the COR that indicates how you use it. If you make this as clear as possible (for example, Customer Service, Legal Department), it will be easier to remember which COR to assign when you add users. Valid entries Usage 0 to 7Enter an originating FRL number. AAR and/or ARS features use this entry to determine call access to an outgoing trunk group. Outgoing call routing is determined by a comparison of the FRLs in the AAR/ARS Routing Pattern and the FRL associated with the COR of the call originator (typically, a telephone user). An originating FRL of 0 has the least calling privileges. To enhance system security, assign the lowest possible FRL. Valid entries Usage y/n Enter n to allow access to APLT trunk group Enhanced Private Switched Communications System (EPSCS) or Common Control Switched Arrangement (CCSA) off-net facilities. If fully restricted service is enabled, set this field to n. Valid entries Usage y/n Enter y if users with this COR can be service observed.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 522 Class of Restriction 17 Calling Party Restriction This field determines the level of calling restriction associated with this COR. NOTE: To enhance system security, limit calling permissions as much as possible. Can Be a Service Observer If you want an observer to observe users, set the users’ CORs to y on the observer’s COR Service Observing Permission table. !SECURITY ALERT: The use of Service Observing features may be subject to federal, state, or local laws, rules, or regulations; or require the consent of one or both of the parties to the conversation. Customers should familiarize themselves with and comply with all applicable laws, rules, and regulations before using these features. Valid entries Usage Origination Blocks the calling party from originating a call from the facility at any time. The party can only receive calls. A phone with this COR may initiate Remote Access calls, if the COR of the barrier code allows it. OutwardBlocks the calling party from calling outside the private network. Users can dial other users on the same switch or within a private network. To enhance security, Lucent recommends that you use outward restrictions when practical. All-tollBlocks the calling party from making ARS and trunk access calls from a facility assigned the COR to certain toll areas as defined in the Dialed String field on the Toll Analysis screen. The Dialed String field must be marked as being associated with the system’s Toll List. The call completes if the facility’s COR also is associated with an Unrestricted Call List and whose Dialed String field also matches the dialed number. Tac-tollBlocks the calling party from making trunk access calls from the facility assigned the COR to certain toll areas as defined in the Dialed String field on the Toll Analysis screen. The Dialed String field must be marked as being associated with the system’s Toll List. The call completes if the facility’s COR also is associated with an Unrestricted Call List and whose Dialed String field also matches the dialed number. See ‘‘ Toll Analysis’’ on page 964 for additional information. None No calling party restrictions.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 523 Class of Restriction 17 NOTE: You cannot enter y in the previous two fields unless Service Observing (Basic) is enabled on the System-Parameters Customer-Options screen. Called Party Restriction Partitioned Group Number This field appears only if AAR/ARS Partitioning is y and Time of Day Routing is n on the System Parameters Customer-Options screen. Time of Day Chart Appears only if Time of Day field is enabled on the System Parameters Customer-Options screen. Refer to ‘‘ Setting up time of day routing’’ on page 194 for more information. Valid entries Usage y/n Enter y if users with this COR can service observe other users. Valid entries Usage Inward Blocks the calling party from receiving incoming exchange network calls, attendant originated calls, and attendant completed calls. ManualBlocks the called party from receiving all calls except for those originated or extended by the attendant. PublicBlocks the called party from receiving public network calls. Attendant calls are allowed to go through to the called party as well as attendant-assisted calls if the Restriction Override field in the public restricted station’s COR is attd or all. TerminationBlocks the called party from receiving any calls at any time. None No called party restrictions. Valid entries Usage 1 –8Enter the AAR/ARS partitioned group number associated with this COR. Valid entries Usage 1 –8Enter the AAR/ARS time-of-day-chart number associated with this COR.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 524 Class of Restriction 17 Forced Entry of Account Codes FEAC must be enabled on the System Parameters Customer-Options screen and on the CDR System Parameters screen. Refer to ‘‘ Forced Entry of Account Codes’’ on page 1222 and ‘‘Forcing users to enter account codes’’ on page 444 for more information. NOTE: If a COR requiring entry of account codes is assigned a VDN, the route to commands executed by the associated vector will not be successful. Priority Queuing Direct Agent Calling Valid entries Usage y/n Enter y to indicate that an account code must be dialed when making outgoing trunk calls. If this is y, any telephone assigned the associated COR must dial an account code before making an outgoing call. If you set this to y for a COR assigned to a trunk group, users must dial account codes before calling out over that trunk group. This may be useful for trunks used in international calls, and those that are more expensive. If a call is being routed by ARS, account code checking is not done on the COR. Valid entries Usage y Enter y to allow the telephone user’s calls to be placed ahead of non-priority calls in a hunt group queue n If you do not use Automatic Call Distribution (ACD is not enabled on the System-Parameters Customer-Options screen), this field must be n. Valid entries Usage y/n If this is y, users may dial an ACD agent’s extension directly, rather than anyone in the agent pool. If the system is in Night Service, the call routes to the Night Service extension. If the extension with this COR belongs to an agent, the agent may receive calls directly.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 525 Class of Restriction 17 Restriction Override Allows the specified users to bypass restriction on conference, transfer or call forwarding operations. Facility Access Trunk Test An associated feature button (trk-ac-alm) status lamp lights when a successful test attempt occurs. Pressing one of the alarm buttons (ten maximum) when its associated status lamp is lit turns off all lamps on all buttons whether the access is still in progress or has completed. Restricted Call List This list can be used whether the COR is toll restricted. The Restricted Call List (RCL) has priority over the Toll Analysis Unrestricted Call List (UCL). A call attempt from a facility assigned a COR (with RCL field set to y), whose dialed digit string is on the Toll Analysis screen and is marked as being associated with the RCL, will be denied. Valid entries Usage attendant A telephone with a COR that is inward restricted cannot receive public network, attendant-originated, or attendant-extended calls. Enter attendant to give your attendants the ability to override this restriction. allEnter all if you want all of the users with this COR to override inward restrictions. noneEnter none if you do not want any users of this COR to bypass the restrictions. Valid entries Usage y/n Enter y to allow users with this COR to perform Facility Access Trunk Tests. Valid entries Usage y/n Enter y to specify that this COR will have access to the system’s Restricted Call List (see ‘‘ Toll Analysis’’ on page 964).
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 526 Class of Restriction 17 Can Change Coverage Unrestricted Call List Any entry on the Toll Analysis screen with an “X” in the Toll List column is restricted, meaning that the system blocks any attempt to complete a call containing the Dialed String. However, this field overrides that restriction. For example, if the Toll Analysis screen shows a Dialed String entry of 538 and there is an “X” in the Toll List column, the 538 number is restricted. To override this restriction, in the Toll Analysis screen, enter X in the “5” column under the Unrestricted Call List heading. In the Class of Restriction screen, in this field, enter 5 to complete the restriction override. Access to MCT? This field refers to Malicious Call Trace. Valid entries Usage y/n Enter y to allow station users with this COR to select one of two previously administered coverage paths or to activate, change, or deactivate call forward all calls or call forward busy/don’t answer from any on-site or off-site location. Valid entries Usage 1–10 Appears when Calling Party Restriction is all-toll or tac-toll. This field allows a user to complete a toll call with “restricted” dialed digits. This field is associated with the Dialed String field on the Toll Analysis screen. An Unrestricted Call List number is denoted on that screen. Valid entries Usage y Enter y to allow permissions to activate a request to trace a malicious call. nEntering n prohibits this user from requesting a malicious call trace, but does not prevent this extension from appearing in the MCT History report, should this extension be the subject of a malicious call trace.