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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
507 CAMA Numbering Format
17
This screen provides the CESID format by extension number or number blocks.
This allows for multiple CESID formats to be sent over multiple CAMA trunk
groups allowing for mixed station numbering plans and some limited conversion
from non-DID to DID numbers typically required by the Private
Switch/Automatic Location Interface (PS/ALI) database.
The default CESID defines the CESID for all extensions that are not defined in the
Ext Code field.
There are 446 CESID entries over 15 pages. The first page contains the Default
CESID and 26 extensions to CESID entries. The second through fifteenth pages
each contain 30 extensions to CESID entries.
Field descriptions for page 1
Screen 46. CAMA Numbering Format
System CESID Default
Ext Len
Valid entries Usage
1 to 16 digits Enter a default CESID. This number will be sent over the
CAMA trunk if the Ext Code field does not have an entry.
Valid entries Usage
1
to 5 Enter the number of digits in the extension.
change cama-numbering Page 1 of 15
CAMA NUMBERING - E911 FORMAT
System CESID Default: _____________
Ext Ext Total Ext Ext Total
Len Code CESID Length Len Code CESID Length
__ _____ ____________ __ __ _____ __________ __
__ _____ ____________ __ __ _____ ___________ __
__ _____ ____________ __ __ _____ ___________ __
__ _____ ____________ __ __ _____ ___________ __
__ _____ ____________ __ __ _____ ___________ __
__ _____ ____________ __ __ _____ ___________ __
__ _____ ____________ __ __ _____ ___________ __
__ _____ ____________ __ __ ______ ___________ __
__ _____ ____________ __ __ ______ ___________ __
__ _____ ____________ __ __ ______ ___________ __
__ _____ ____________ __ __ ______ ___________ __
__ _____ ____________ __ __ ______ ___________ __
__ _____ ____________ __ __ ______ ___________ __
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 508 CDR System Parameters 17 Ext Code CESID Total Length CDR System Parameters Use the Call Detail Recording (CDR) System Parameters screen to set parameters for the types of calls you want to record and how to format the information. You can use CDR records to determine call costs, diagnose problems, detect abuse, and optimize your network. Valid entries Usage Up to 5 digits Enter the leading digits or all of the digits in the extension for the specified CESID. If the extension length is greater than the number of digits in the extension code, the extension code will be interpreted as a block of digits. For example, if the extension length is 4 and the extension code is 11, the CESID will serve extensions 1100 through 1199. The Ext Code 11 is for a DID block. An Ext Code of 126 might point a non-DID block to a nearby DID extension 5241666. Valid entries Usage 1 to 11 digits Enter the number that will be used to identify the calling terminal within an emergency service system. This field may represent a prefix to an extension or the entire CESID. Valid entries Usage 1–16 Enter the total number of digits to send.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
509 CDR System Parameters
17
Field descriptions for page 1
Screen 47. CDR System Parameters screen
Node Number (Local PBX ID)
This field displays the DCS switch node number in a network of switches.
CDR Date Format
Use this field to select the format for the date stamp that begins each new day of
call records.
Valid entries Usage
month/day
day/month
Choose the format that is most appropriate for your situation. If
your company has many different sites, you may need to use
the same format as the other locations.
change system-parameters cdr
CDR SYSTEM PARAMETERS
Page 1 of X
Node Number (Local PBX ID): 1 CDR Date Format: _________
Primary Output Format: ___________ Primary Output Ext: _____
Secondary Output Format: ___________ Secondary Output Ext: _____
Use ISDN Layouts? _ EIA Device Bit Rate: ____
Use Enhanced Formats? _
Modify Circuit ID Display? _ Remove # from Called Number? _
Record Outgoing Calls Only? _ Intra-switch CDR? _
Suppress CDR for Ineffective Call Attempts? _ Outg Trk Call Splitting? _
Disconnect Information in Place of FRL? _ Outg Attd Call Record? _
Interworking Feat-flag? _
Force Entry of Acct Code for Calls Marked on Toll Analysis Screen? _
Calls to Hunt Group - Record: __________
Record Called Vector Directory Number Instead of Group or Member? _
Record Called Agent Login ID Instead of Group or Member? _
Inc Trk Call Splitting? _ Inc Attd Call Record? _
Record Non-Call-Assoc TSC? _ Call Record Handling Option: _________
Record Call-Assoc TSC? _ Digits to Record for Outgoing Calls: _________
Privacy - Digits to Hide: _ CDR Account Code Length: __
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 510 CDR System Parameters 17 Primary Output Format Controls the format of the call records sent to the primary output device. Primary Output Extension This field determines where the switch sends the CDR records, and is required if you specify a Primary Output Format. Valid entries Usage customized Use this option if you have special call accounting needs that standard record formats do not accommodate. If you use a customized record format, you need to have call accounting software that is also customized to receive these records. Consult with your call accounting vendor before using this option. printerUse printer if you are sending the call detail records to a printer rather than to a record collection or call accounting system. 59-char expanded lsu lsu-expand int-direct int-isdn int-process teleseer unformattedThe remaining formats are standard record formats. The one you use must be compatible with your call accounting software. Verify this through your vendor or the accounting system documentation. Valid entries Usage eia If you use the EIA port to connect the CDR device, enter eia. This is not a valid option on G3r systems. Extension number This is the extension of the data module (if used) that links the primary output device to the switch.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 511 CDR System Parameters 17 Secondary Output Format Controls the format of the call records sent to the secondary output device. !CAUTION: Only qualified (Lucent Technologies) service personnel should administer a secondary output device. This option may cause loss of data when the buffer contains large amounts of data. Secondary Output Extension Appears when the secondary output format is administered. Use ISDN Layouts ISDN Layouts provide more accurate information about the inter-exchange carrier and ISDN network services used for a call. This affects lsu and printer output formats, as well as any format with ISDN layouts, such as “teleseer.” Valid entries Usage lsu unformatted int-direct int-process These are the only formats you can use for a secondary output device. The format must be compatible with your call accounting software. Verify this through your vendor or the accounting system documentation. Valid entries Usage eia Use this if the secondary output device is connected to the eia port. This is not a valid option on G3r systems. Extension number This is the extension of the data module (if used) that links the secondary output device to the switch. Valid entries Usage y/n Enter y to enable the use of the ISDN version of the specified primary output format. You cannot use ISDN formats and Enhanced formats at the same time.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 512 CDR System Parameters 17 EIA Device Bit Rate Applies to G3si only. Displays if either Primary or Secondary Output Format is eia. Use Enhanced Formats Enhanced formats provide additional information about time in queue and ISDN call charges, where available. This affects the expanded, “teleseer”, lsu, printer, and unformatted output formats. Modify Circuit ID Display This affects the “printer,” “teleseer,” and “59-character” output formats. Remove # From Called Number Valid entries 300 1200 2400 9600 Enter the baud rate of the CDR device connected to the EIA port. Valid entries Usage y/n Enter y to enable the use of the Enhanced version of the specified primary output format. You cannot use Enhanced formats and ISDN formats at the same time. Valid entries Usage y Enter y to display the circuit ID in its actual format (100’s, 10’s, units). For example, circuit ID 123 displays as 123. You might need to verify that your output device can accept this format. n Enter n to display the circuit ID in its default format (10’s, units, 100’s). For example, circuit ID 123 appears as 231. Valid entries Usage y Enter y to have the “#” (or “E”) symbol removed from the Dialed Number field of the call detail record. You might need to verify that your output device can accept this format. n Enter n to have the trailing “#” (or “E”) symbol appear in the Dialed Number field whenever inter-digit time out occurs or users dial # to indicate the end of dialing.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 513 CDR System Parameters 17 Record Outgoing Calls Only Intra-Switch CDR Suppress CDR for Ineffective Call Attempts Ineffective call attempts are calls that are blocked because the user did not have sufficient calling privileges or because all outgoing trunks were busy. This includes the unavailable incoming or outgoing trunks due to trunk usage allocation for ISDN Call-by-Call Service Selection trunks, incoming calls rejected by the switch due to NSF mismatch, and ISDN calls that did not complete at the far end, if a cause value was provided. These calls appear on the CDR record with a condition code “E.” Outg Trk Call Splitting See ‘‘ Call Splitting’’ on page 1223 for more information. Valid entries Usage y Enter y to record only outgoing calls. This can save space if you are only concerned with charges for outbound calls. n Enter n to record both outgoing and incoming calls. Valid entries Usage y/n Enter y to record calls within the switch. If you choose this option, you must complete the Intraswitch CDR screen to indicate which extensions to monitor. Valid entries Usage y Enter y to ignore ineffective call attempts. Use this if you have limited storage space for CDR records and records often overrun the buffer. n Enter n to report ineffective call attempts. This can tell you if your users are often unable to place outgoing calls, or if a large number of incoming calls are not completed. You can also use this if you need to have records of attempts to contact a client, and are using ISDN trunks. Using this option requires more space for records. Valid entries Usage y/n Enter y to create separate records for each portion of outgoing calls that are transferred or conferenced.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 514 CDR System Parameters 17 Disconnect Information in Place of FRL See ‘‘ Call detail record field descriptions’’ on page 1254 for more information. Outg Attd Call Record Only appears if Outg Trk Call Splitting is y. Interworking Feat-flag See ‘‘ Call detail record field descriptions’’ on page 1254 for more information. Force Entry of Acct Code for Calls Marked on Toll Analysis Screen Specifies whether an account code will be required when making a toll call. This will not necessarily be all chargeable calls and it may even include some non-chargeable calls. See‘‘ Forcing users to enter account codes’’ on page 444 for more information. Valid entries Usage y Enter y to replace the Facility Restriction Level (FRL) field with information about why a call disconnects. You can use this information to isolate problems between the G3r and the telephone network. n Enter n to record the call’s FRL. Valid entries Usage y/n Enter y to enable separate recording of attendant portions of outgoing calls that are transferred or conferenced. Valid entries Usage y Enter y if you want the feature flag to indicate interworked outgoing ISDN calls. An interworked call is one that passed through more than one ISDN node. nEnter n if you want the feature flag to indicate no answer supervision for interworked calls. Valid entries Usage y Enter y to deny all toll calls unless the user dials an account code. Forced Entry of Account Codes must be enabled on the Customer Options screen. n Enter y to allow calls without an account code. This does not override other calling restrictions.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 515 CDR System Parameters 17 Calls to Hunt Group — Record Record Called Vector Directory Number Instead of Group or Member If this option is enabled, the called VDN overrides the group or member information that normally appears in the Dialed Number Field of the CDR record. If a call is directed through more than one VDN, the first VDN used for the call is stored. This applies only to calls routed to a hunt group by a vector, not to calls routed directly to an extension by a vector. You cannot use both the Called VDN and the Agent Login ID Instead of Group or Member. Only one of these fields can be y. Record Called Agent Login ID Instead of Group or Member Only displays if Expert Agent Selection (EAS) is enabled on the System-Parameters Customer-Options screen. You cannot use both the Called VDN and the Agent Login ID Instead of Group or Member. Only one of these fields can be y. Inc Trk Call Splitting Valid entries Usage member-ext Enter member-ext to record the extension of the phone or data terminal where the call terminated. group-extEnter group-ext to record the extension that was dialed. Valid entries Usage y/n Enter y to include the Vector Directory Number (VDN) in the Dialed Number Field of a CDR record. Valid entries Usage y/n Enter y to include the EAS agent’s LoginID instead of the physical extension in the Dialed Number Field of a CDR record. Valid entries Usage y/n Enter y to create separate records for each portion of incoming calls that are transferred or conferenced.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 516 CDR System Parameters 17 Inc Attd Call Record Only appears if Inc Trk Call Splitting is y. Record Non-Call-Assoc TSC A temporary signaling channel (TSC) is a virtual connection established within an ISDN D-channel. For more information, see the DS1/CEPT1/ISDN PRI Reference. Call Record Handling Option Displays on G3r only. Used to control call routing when new calls come in, the CDR link is down, and the buffer is filled. NOTE: Changing this field from the default warning may cause ACD & vector calls that are measured by CDR to be redirected. Valid entries Usage y/n Enter y to enable separate recording of attendant portions of outgoing calls that are transferred or conferenced. Valid entries Usage y/n Enter y to create records for non-call-associated temporary signaling connections. If you have a lot of data connections this could increase the number of records. You may want to consider the capacity of your record collection device. Valid entries Usage reorder Enter reorder to block calls with reorder tone when the buffer is full. This applies to all calls. If you choose this option, no one will be able to make or receive calls if CDR is unable to record them. warningEnter warning to stop call recording when the buffer is full. This generates a minor alarm. attendantEnter attendant to route all calls to the attendant as non-CDR calls.