Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-4  
Automatic  Wakeup,62, 1348
p rinter alarm button,75aux work b utton,62AUX work reason c od es, see DEFINITY ECS 
Guid e to ACD Call Centers
B
backing up
announc ements
,369system,13barge in
whisper paging
,1582barge-in,1465rec ord ed announc ements,373
barrier codes,255, 14687-digit barrier codes,1173description,1172
b asic  multimed ia c omp lex,231BCMS/VuStats Log in ID
sc reen,  see DEFINITY ECS Guid e to ACD 
Call Centers
bearer capability class (BCC)
,1341Best Servic e Routing  Ap plication Plan
sc reen,  see DEFINITY ECS Guid e to ACD 
Call Centers
b locking  prevention
,431, 1599
books
how to ord er more c op ies,xxiionline,xxii
bridged appearance button
analog p hone,59digital phone,63
Bridged Call Appearance
creating,84description,84, 1174
extension ad ministrab le b uttons and  
lights,1174multiap p earanc e p hones,1174
Bulletin Board,11c ommand s,1046
sc reen,499busy indicator,64, 1188b usy verific ation
p hone verification
,1189using,327verification,1191
UCD g roup s,1191
b usy verify button,78
button assignments, phone displays,1499b utton view,63BX.25 p rotoc ols,1398
C
Cabinet
sc reen, see DEFINITY ECS Installation and 
Te st
call ap pearanc e b utton
,64
Call by Call (CBC) Service Selec tion
c all d etail rec ord ing,1301description,1295
incoming c all handling  treatment,1300information elements (IE),1299ISDN–PRI messages and information 
elements
,1299usag e alloc ation p lans (UAP),1299Call Center Op tional Features screen, see  Sy s-
tem Parameters Customer-Op tions sc reen
Call Center System Parameters sc reen, see Fea -
ture-Related  System Parameters sc reen
Call Charg e Information
ad ministering  AOC
,446ad ministering  PPM,447
ad vic e of c harg e (AOC) d esc ription,1195Call Detail Rec ord ing  (CDR) rep orts,1196charge displays,1196
c ollecting  information ab out calls,439description,1195Pe r io d i c  Pul se  Me t er i n g  ( PPM),446, 1195
viewing,449, 1196call classification answer detection,1141Call Coverag e
adding to a coverage path
,123ad ministering  system-wid e 
characteristics,118
ad vanced,121assigning coverage paths,120basic,117
c all c lassification,1202c all forward ing,127c ond itions that overrid e,1207
Consult,1208c overag e answer g roup s,126, 1208
Coverage Callback,1208Coverag e Incoming Call Identification 
(ICI),1209
c overag e paths,1202c overag e sub sequent redirection 
intervals,1201
c overing  user op tions,1208d efining  coverag e for c alls redirected  to 
external,122
d efining  time-of-day c overag e,124description,1201directed call pickup,1207
Extend ed  User Administration of Red irec ted  
Calls,1213features that overrid e,1205
for a hunt g roup,1370 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-5  
Call Coverag e, (c ontinued )
guidelines
,1213hardware req uirement,1200red irec ting c alls to an off-net loc ation,121
remote off net c all coverage,1210setting up a time-of-day coverage plan,125subseq uent red irec tion interval,1203
switc h communic ation interfac e (SCI) 
links,1212time of d ay coverage tab le,1209
typic al coverag e arrang ements,1213VDN in a Coverag e Path (VICP),1212Call Coverag e / Call Forwarding System Param-
eters
c ommand s
,1061sc reen,911
Call Detail Rec ording (CDR),1301account code dialing description,1221alarm b utton,65
c all charge information rep orts,1196c all d isconnect d ata,1262c all sp litting  examp les,1225
c all sp litting  for inc oming  and  outg oing  
trunks,1225CDR Privacy,1227
c ollecting  information ab out calls,439c ond ition c od e overrid e matrix,1259c ond ition c od es,1256
c ustomized formats,1230d ata format—59 c harac ter,1233d ata format—enhanc ed  exp anded,1244
d ata format—enhanc ed  LSU,1241d ata format—enhanc ed  p rinter,1236d a t a f o r ma t— e n ha nc e d  TELESEER d a ta  
format
,1232d ata format—enhanc ed  unformatted,1248d ata format—exp and ed,1242
d ata format—Int p rocess,1249d ata format—Int-direc t,1250d ata format—Int-ISDN,1252
d ata format—ISDN LSU,1240d ata format—ISDN p rinter,1235d ata format—ISDN TELESEER,1231
d ata format—LSU,1239d ata format—LSU-exp and,1238
d ata format—p rinter,1234d a t a f o r ma t— TELESEER,1230d ata format—unformatted,1246
d ate record  formats,1228description,1221encod ing  for TSC flag s,1266
estab lishing,440example,1282forced  entry of ac count cod es (FEAC),444, 
1222incoming trunk call sp litting,1223incoming trunk examples,1223
intraswitc h CDR,442, 1226logs for IP trunks,1389output,1227
Call Detail Rec ording  (CDR), (c ontinued )
PCOL trunks
,348rec ord  field d esc rip tions,1254security,1222
Sy st e m Par a me t er s,508, 1047call display button,64call forward  b utton,64, 65
Call Forwarding
call forwarding—all calls description,1278, 1279, 1373
c all forward ing  busy/don’t answer 
description,1278, 1279c all forward ing  off net desc ription,1279
c all forward ing  overrid e,1279, 1280description,1279setting up,127, 130
call id entification disp lays,1502c all app earance id entific ation,1502c all p urp ose id entifiers,1503
c alled p arty id entific ation,1503c alling  p arty id entific ation,1502Call Park,64, 1287
Call Pic kup
alerting,1290b utton,64
call distribution algorithms,1290call pickup alerting,1290c all p ic kup  groups,1289
description,146directed call pickup,148, 1289, 1290extended  pic kup  g roup s,148, 150
groups,1289pickup groups,147call progress
tones
,1211, 1601call restrictions, overrid ing,190call routing, mod ifying,186
call splitting, see Call Detail Rec ord ing  (CDR)
call timer b utton,64Call Vec tor
commands
,1046sc reen,501Call Waiting  Termination,1294
call waiting tones,1601call work button,79
callb ack, automatic,61caller information
b utton,64
displaying,109forwarding (CINFO) routing  ISDN,1405calling p arty numb er,66
Calling  Party Numb er Restric tion,1303Calling  Party Numb er/Billing  Numb er (CPN/BN) 
description,1302
calling p rivileg e
controls,1140manag ing,174
call-originating  fac ilities for FRL and  TCM,1338 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-6  
calls
d ata setup
,392ob serving,387op erator assisted,178
override restric tions,190restricting,22call-terminating  fac ilities for FRL and TCM,1339
CallVisor Ad junct-Switc h Ap p lic ations Interface 
(ASAI)
description
,434
setting  up,436CAMA trunks
CAMA Numbering  Format,506, 1047
description,1565CAS backup button,65CBC Trunk Group  Usag e Allocation Plan Assig n-
ment Sched ule screen, see ISDN Trunk Group 
sc reen
CBC Trunk Group  Usag e Alloc ation sc reen, see 
ISDN Trunk Group  sc reen
CDR, see Call Detail Record ing
CentreVu IP Ag ent
,1120
CentreVu IP ag ent,52channel allocation for wid eb and  switc hing,422charac ters used  in d ata call setup,393
charge d isplays for call c harg e 
information,1196check in button,65
check in/check out status,1346check out button,65chime codes,380
chime pag ing
setting  up,378chime pag ing  over loud sp eakers
fixing p roblems
,381Circ uit Pac k
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
circ uit pac k config uration
,17circ ular hunt g roup,1369
Class of Restric tion (COR),22changing,174Changing COR by FAC,23
c ommand s,1047description,1304
fully restricted  service restric tions,1306inward  restric tions,1305manual terminating line restric tions,1305
origination restric tions,1305outward  restric tions,1305public restrictions,1305
sc reen,520security measures,1578terminal and  trunk restric tions,1306
termination restric tions,1306toll and  TAC toll restric tions,1306Class of Service (COS),24
c ommand s,1047sc reen,532security measures,1578
CO trunks
adding
,340description,1565Code Calling  IDs
commands
,1048sc reen,535collec ting  information ab out c alls,439
combined  conversion mod ems,1433Command Permission Categ ories
commands,1048
DS1 trunks,354sc reen,536Command Permission Categ ories—Restricted  
Ob jec t List sc reen, see Command Permission 
Categ ories sc reen
c ommand  p ermissions, setting
,5
common-c hannel signaling  (CCS),1320cond ition cod es
for CDR,1256
overrid e matrix for CDR,1259conferenc e,1309Console Parameters
commands
,1048sc reen,540setting,105
Console Parameters — Default Attend ant Group , 
see Console Parameters sc reen
console p ermissions
,533
consult b utton,66consult, Call Coverag e,1208control malic ious call trac e button,73
conventions used  in this b ook,xixCONVERSANT p hones, see DEFINITY ECS 
Guid e to ACD Call Centers
cop ying announc ements
,370COR, see Class of Restric tion (COR)
Country Op tions System Parameters
sc reen
,918country p rotoc ol options,1297coverage
callback
,66messag e retrieval,66op tions, assig ning,291
user options,1208Coverag e Answer Group,1208
adding,126commands,1048d etermining  extensions having c all forward-
ing  ac tivated
,128sc reen,550Coverag e Callb ack, Call Coverag e,1208
Coverag e Inc oming  Call Id entific ation (ICI)
Call Coverage,1209Coverag e of Calls Redirected Off Net 
(CCRON)
,1279telec ommuting,285 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-7  
Coverag e Path,1202
assigning  to users,120c ommand s,1049creating,118
sc reen,551CPE trunk, description,1566crisis alert,1313
button,67Crisis Alert System Parameters
c ommand s,1061
sc reen,555Customer Op tions
c ommand s,1062
sc reen,928customizing p hones,43
D
DAC, see Dial Acc ess Cod es
d ata c all setup , ad ministering,392d ata c onnection typ es,391
d ata extension b utton,67d ata hotline,400Data Line Data Mod ule,405
Data Mod ule
7400A,4067400A/7400B,406
7400D,4077500,405, 4078400B,406
announc ement,405asynchronous,408c ommand s,1049
d ata line,405description,406digital data endpoints,1433
Ethernet,406ISDN-BRI,397PPPI,406
p rocessor,405p rocessor/trunk,405
sc reen,558system p ort,405types,405
world class BRI,405X. 2 5,405d ata origination acc ess c od es,1433
data privacy, administering,401d ata restric tion, administering,403data terminal (keyboard) dialing
alphanumeric
,399default dialing,399ISDN-BRI data mod ules,397
d ata-only off-p remises extensions,404DATAPHONE II switched network 
mod ems,1434
Date and  Time
b utton
,67commands,1049displaying,10
sc reen,589setting,9d aylig ht saving s
d isp laying  rules
,9estab lishing  rules,7Daylig ht Saving s Rules
commands
,1050sc reen,591DCP data mod ules,395
data-terminal dialing,395telep hone d ialing,396DCS
see also DEFINITY ECS Ad ministration for 
Network Connectivity
trunk turnaround s
,1558
d ealing  with sec urity violations,334d efault dialing,398delayed ring button,59
d elayed ring ing,1476d elete messag e button,67demand print button,75
d enied  calls, rerouting,26d etermining extensions having  call forward ing  
ac tivated,128
d iag nosing a vector prob lem,166d ial ac cess cod es (DAC),20dial intercom,67, 385
Dial Plan Record
sc reen,593dial plans,19, 1050, 1315
ad d ing  feature ac cess cod es,21d ialed  numb er id entific ation servic e (DNIS), see 
DEFINITY ECS Guid e to ACD Call Centers
dialing
alp hanumeric
,399default,398
off-premise, toll fraud  p otential,1386d ic tation equipment,1466DID trunks
adding
,343description,1566
DID view b utton,67Digit Absorp tion
commands,1050
sc reen,598d ig ital communications p rotocol (DCP)
d ata mod ule formats,1433
PC Interfac e config urations,1454digital data endpoints,1433digital tie trunk, description,1568
digital trunks
enhanced  DS1 administration,353digits
ab sorb ing
,360inserting,359 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-8  
DIOD trunks
adding
,345description,1566security alert,345
d irect d ep artment c alling (DDC)
b usy verification,1191test c alls,1189
d irect inward  dialing  (DID), DID-LDN nig ht 
extensions,1448Direc ted  Call Pickup,68, 147, 1207, 1289, 1290
directory button,68, 115disabling
Access Security Gateway (ASG),321
login IDs,334remote ac cess,300, 335d isassociating
home stations
,297display charge button,68displaying
ANI c alling  p arty information
,109Automatic  Route Selection (ARS) analysis 
information,175
Bulletin Board  messag es,11c aller information,109d aylig ht saving s time rules,9
ICLID information,110logins,318system d ate and  time,10
displays
ISDN c alls,1404p hones,1065
d istinctive ring ing,1317Distrib uted  Communic ations System, see DCS
DND b utton,68
Do Not Disturb  (DND),1354do not disturb button,68d rop  button,68
d rop p ing  ad ministered c onnec tions,411, 1135DS1 alarm b utton,75DS1 Circuit Pack
c ommand s
,1050sc reen,599DS1 Trunk Servic e
alternate voic e data (AVD) sig naling
,1320Command Permission Categories,354
c ommon channel sig naling  (CCS),1320DS1 field  imp lementation g uid elines,354DS1 op erational and  sig naling  
p arameters
,1319enhanced  DS1 ad ministration,353public network signaling 
ad ministration
,1321recommended E1/T1 settings,353setting  up,351
signaling modes,1320d up lic ate command  (phone),41Dup lic ation-Related  System Parameters, see 
DEFINITY ECS Maintenanc e
E
E1
recommended settings for digital trunks
,353Emergency Ac c ess to Attend ant,1323emerg enc y c alls,31, 34, 1148
end p oint software app lic ations,235, 1589Eng lish, Leave Word  Calling  (LWC),1408enhanc ed  AD lists,1130
Enhanc ed  Call Transfer (ECT),306, 1579enhanc ed  d isp lays,1499enhanc ed  Misop eration Hand ling,1431
enhanc ed  multimed ia c omplex,232enhanc ed  p hone d isp lays,1504enhanc ing  an ACD system,170
Ethernet data mod ule,406Exp ert Ag ent Selec tion (EAS) in an ACD 
system,170
Ext e nd e d  Pi c k up  Gr o up,148, 617, 1051Extend ed  Trunk Ac c ess Call Sc reening
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
Extend ed  User Ad ministration of Red irec ted  
Calls
,1213, 1327
extend er p assword s, assig ning,294Extension Ad ministered  to have an MCT-Control 
Button
commands
,1051sc reen,618Extension Numb er Portab ility Plan
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
extension rang es, ad d ing
,21
extensions (ext),20, 39ad d ing  announc ement,367d ata-only, off-premises,404
External Devic e Alarm
sc reen, see DEFINITY ECS Maintenanc e
F
FAC, see Feature Ac c ess Cod e
Fac ility and  Nonfac ility Associated  Sig naling  
(FAS and  NFAS)
,1331Fac ility Restric tion Level (FRL),174c all-orig inating  fac ilities,1338
c all-terminating  fac ilities,1339description,1338ISDN,1405
sec urity measures,1578fac ility test c all alarm b utton,77failures, p ower,1326
fax, adding a,51 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-9  
Feature Acc ess Cod e (FAC),20, 21
assigning  to Automatic Route Selec tion 
(ARS),174c hang ing  on d ial p lans,22
c ommand s,1051sc reen,619feature buttons
adding
,40, 57attend ant console,97changing,40
Feature-Related  System Parameters
c ommand s,1052sc reen,632
Fib er Link Ad ministration
sc reen, see DEFINITY ECS Installation and 
Te st
fixing  prob lems
abbreviated dialing buttons
,82announc ements,371
c hime p aging over loudsp eakers,381Terminal Self Ad ministration (TSA),89voic e p aging over loudsp eakers,377
flash b utton,69forc ing  users to enter ac count c od es,444foreig n language d isplays,1499
France
Ad ministrab le Lang uag e Displays,1138Leave Word  Calling  (LWC),1408
p hone disp lays,1499FX trunks
adding,340
description,1566
G
Generalized  Route Selection (GRS),1340
g lare p revention and  resolution,431, 1597g o to c over b utton,70g roup  c ommunic ation,375
group do not disturb button,70g roup  numb er lists,1129
group page button,70Group Paging,381, 1052, 1343Group  Pag ing  Using  Sp eakerp hone,681
H
H.320 c alls,231H0 c hannels,429, 1595
H11 c hannels,428, 1594H12 c hannels,429, 1595hand s-free answering,1379
Hayes c ommand  set,407headset b utton,70
help
numb ers to c all
,xxiiiHistory rep ort, system sec urity,306Hold  Time p arameters,1433
Hold , automatic,36home equipment, installing,295Hop Channel Assig nments
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
Hosp itality
Attend ant Room Status
,1346Automatic  Selec tion of DID Numbers to 
Guest Rooms,1347
Automatic  Wakeup,1348commands,1052Do Not Disturb  (DND),1354
names registration,1357Prop erty Management System (PMS) 
Interface,1359
sc reen,683Station Hunt Before Coverag e,1493Suite Chec k-in,1367
hoteling,1458hotline, d ata,400hunt group buttons
nig ht servic e
,70q ueue calls,76q ueue time,76
Hunt Group s,1368ad d ing  announc ements,156announc ements,1370
call coverage,1370changing,154circular,1369
commands,1053d elay announc ement intervals,1370description,152
example,1371hunt g roup  b usy op tions,1372hunt g roup  queues,1369
hunting method s,1369q ueue warning  levels,1370sc reen,696
Send All Calls,1373setting up,152
setting up a q ueue,155setting up night service,145
I
IAA, see Internal Automatic  Answer (IAA)
ICI b utton,70ICLID, see Inc oming  Call Line Id entific ation 
(ICLID)
ICLID, see Inc oming  Call Line Id entific ation on 
Analog  Trunks 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-10  
Inb ound  Call Manag ement (ICM), see DEFINITY 
ECS Guide to ACD Call Centers
Inc oming  Call Hand ling Treatment screen, see 
ISDN Trunk Group  sc reen
inc oming  call ID button
,70Inc oming  Call Line Id entification (ICLID) on Ana-
log  Trunks
description
,1376d isp laying  ICLID information,110inc oming  call-hand ling treatment,1300
Ind ividual Attend ant Acc ess,1339information
elements (IE),1299
transfer c ap ab ilities (ITC),1341inserting  vec tor or VDN step s,165insp ec t b utton,71
installing  home eq uip ment,295integ rated
announc ement b oard , see Announc e-
ments/Aud io Sources screen
c onversion mod ems
,1433integrated directory button,68
Integrated  Services Dig ital Network, see ISDN 
servic e
Intercom
automatic
,386interc om,62, 385, 386c ommand s,1053
sc reen,720Inter-Exchang e Carrier (IXC) cod es
c ommand s,1053
example,178sc reen,721Interfac e Links
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
Internal Automatic  Answer (IAA)
button
,71description,1379Internet Protoc ol (IP) trunks, see IP trunks
Inter-PBX Attend ant Servic e (IAS), see DEFINITY 
ECS Guide to ACD Call Centers
Intra-Switch CDR
c ommand s
,1054sc reen,723
inward wid e area telecommunications servic e 
(INWATS),1297IP Softp hones,52, 1119
IP trunks
alerts,1389Call Detail Rec ord ing  (CDR) log s,1389
Config uration Manag er,724, 1383description,1567making  p hone c alls with comp uters,1393
network issues,1389q uality of servic e logs,1391red uc ing  long -distanc e costs with off-pre-
mises d ialing
,1384rerouting  c alls when IP transmission quality is 
poor,1386
IP trunks, (continued )
restric ting ac cess
,1384security alerts,1386ISDN Group  Memb er Assignments sc reen, see 
ISDN Trunk Group  sc reen
ISDN servic e
access codes
,1413
c all id entific ation d isp lays,1398, 1403c aller information forward ing  (CINFO) 
routing,1405
CPN/BN-to-host c all id entific ation,1398description,1394displays,1404
Facility Restriction Levels (FRL),1405id entific ation numbers,1403ISDN g ateway,1398
ISDN Numb er — Private,772, 1054ISDN Numb er — Pub lic /Unknown,775, 1054ISDN-BRI,1054, 1454
ISDN-BRI data mod ules,397ISDN-PRI,1394, 1402ISDN-PRI overlap  send ing,1171
ISDN-PRI terminal ad ap ters,424Malicious Call Trace (MCT),1406multiple subscrib er numb er (MSN) – 
limited
,1406overlap  send ing,1406p rivate networks,1397
public networks,1397see also Trunks and  trunk g roup s
transmission rate and  p rotoc ols,1396
Traveling Class Marks (TCM),1405typ es of information,1403I SD N  TELESEER d a ta  f or m at,1231
ISDN Trunk Group
description,1567sc reen,738
ISDN TSC Gateway Channel Assig nments
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
ISDN-BRI Trunk Circuit Pack
sc reen
,777Italy
Ad ministrab le Lang uag e Displays
,1138Leave Word Calling  (LWC),1408
p hone disp lays,1499trunk flash,1562, 1563ITU,1438
IXC, see Inter-Exchang e Carrier (IXC) cod es
L
language displays,1506
Lang uag e Translations
commands,1055sc reen,786
last numb er d ialed  b utton,71 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-11  
Leave Word  Calling (LWC),1408
leave word  calling b uttons
cancel,71lock,71
messag e retrieval,74store,71Line Loc kout,1410
link alarm b utton,71list multimed ia end p oints c ommand,282list multimed ia H.320-stations command,282
list of op tions,164Listed  Directory Numb ers (LDN)
ad ministering,362
c ommand s,1055description,1411routing  incoming FX and CO trunk calls to 
attend ant groups
,1412routing  of inc oming  DID trunk calls to atten-
dant groups,1412
sc reen,800loc al b utton,68Loc ations
c ommand s
,1056sc reen,802loc k func tions,1574
logging
in for remote ad ministration,2in with Ac c ess Security Gateway (ASG),3
into the system,1off the system,4log ins
adding
,315ad d ing  login names,317changing,317
c hang ing  p ermissions,324displaying,318log in ad ministration c ommand s,1056
name parameters,314removing,319sc reen,804
Security Violation Notific ation (SVN),71Security Violations Notification (SVN),334system security,307
Look Ahead  Routing  (LAR),1413loss of ASG Key,323
Loss p lan
ad ministering,1415Loud sp eaker Pag ing
auxiliary p ag ing  systems
,1417c ommand s,1056description,1416
Meet-Me,1417multiap p earanc e p hones,1417placing chime pages,1417
placing voice pages,1416restrictions,1418sc reen,810
sing le-line p hones,1417
Luc ent Tec hnolog ies
National Customer Care Center sup p ort 
line
,305Technic al Service Center,305
Toll Fraud Intervention Hotline,305
M
Magic-on-Hold system,1536
maid  status,1347Maintenance-Related  System Parameters, see 
DEFINITY ECS Maintenanc e
major alarm b utton
,71making c alls
with c omp uters,1393
Malic ious Call Trac e (MCT),1051description,1421ISDN servic e,1406
MCT Voic e Rec ord er,1421sc reen,618Malic ious Call Trac e (MCT) feature
MCT-Activate feature b uttons
,1421manual in b utton,72manual messag e waiting  b utton,72
manual overrid e,65, 72manual sig naling , see p hones, feature button 
description
MAPD, see Multip le Ap p lic ation Platform for 
DEFINITY (MAPD)
mass storag e system (MSS)
,14
mc t button
ac tivate,72control,73
Meet-Me,1417MEGACOM,1297messag e retrieval,74, 1504
messag e waiting,61, 74Messag e Waiting  Indic ation Sub sc rib er Numb er 
Pr ef i xe s
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
messag es
,162Messag ing  Server (MS) Interfac e,1426MF Esp ana (MFE),1439
MF Sig naling,1438d ual-tone multifreq uenc y (DTMF),1438minor/major alarms b utton,73
Misop eration Hand ling,1429Mixed  Station Numb ering,1487Mod e Cod e Related  System Parameters
commands
,1056sc reen,813Mod em Pooling,415
ad ministering,415c omb ined  c onversion mod ems,1433description,1433
integ rated  conversion mod ems,1433 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-12  
Modem Pooling, (continued)
mod em p ool group c ommands
,1057sc reen,817mod em, ad ding a,51
mod ifying
c all routing,186modules, DCP data,395
monitoring  the ASG history log,323move phones, using  tti,46MSS, see mass storag e system (MSS)
multiapp earance preselec tion and  
p reference
,1436multifreq uenc y Esp ana, see Sp ain
Multifreq uenc y-Sig naling -Related  System 
Parameters
c ommand s
,1057
sc reen,823Multimed ia Ap p lic ations Server Interfac e (MASI) 
feature
AAR and  ARS
,223ad ministration terminal req uirements,203autonomous MMCX features,201
b asic  features not sup ported,226Call Center features not sup p orted,226Call Detail Rec ord ing  (CDR),223
c all red irec tion,224c ommand  p ermissions,223Conferenc ing,225
c onfig urations,204DEFINITY/MASI features,201detailed feature description,223
error c ond itions,230features not sup ported,226forms,209
p lanning  for MASI,204status trac king , terminals and  trunk,225terms,203
Tr a ns f er,225trunk g roups,225voic e messag ing  ac cess,224
multimed ia b uttons
basic,73call,74
c all forward,74d ata c onference,74
multi-numb er,74PC  a ud i o,74Multimed ia Call Hand ling (MMCH) feature
1-number ac c ess
,249, 264authorization,255c all assoc iation (routing),261, 277
c all red irec tion,256c onferenc ing,256endp oint software pac kag es,235
list command s,282monitor c ommand s,280multimedia c omp lexes,231
status c ommand s,281Multip le Ap p lic ation Platform for DEFINITY 
(MAPD),  see Acc ess Sec urity Gateway (ASG)Multip le Call Hand ling (MCH), see DEFINITY 
ECS Ad ministration for Network Connec tivity
multip le loc ations
,182Multip le Music -on-Hold,1542
multip le sub sc rib er numb er (MSN) – limited
ISDN servic e,1406Music Sources,1542
commands,1057sc reen,845music -on-hold,27
N
N x DS0 c hannels,430, 1596names reg istration,1357
narrowband  c alls,1599National Customer Care Center supp ort 
line,305
netc on
c hannels, see DEFINITY ECS Ad ministration 
for Network Connectivity
network answer sup ervision
,1142, 1557Network Facilities
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
network sp ecific  fac ilities (NSF)
,1299next b utton,74
Night Servic e
ac tivate button,74d isc onnect timers,1446
hunt g roup  button,70hunt group night service,1445nig ht console servic e,1445
nig ht station servic e,1445setting  up  for hunt g roup s,145setting up trunk answer from any station 
(TAAS)
,139setting up trunk group nig ht service,144trunk answer from any station (TAAS),1446
trunk group button,77trunk g roup  night service,1446
Node Numb er Routing
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
nonsup eruser
,6normal button,68, 75
O
ob serving  button,77ob serving  c alls,387Oc tel messag ing  systems,659
off-premise dialing, toll fraud potential,1386off-p remises extensions, d ata-only,404Off-Premises Station,1453 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-13  
online b ooks,xxii
op en system interc onnec t (OSI) mod els,1394op erator assisted  c alls,178Op tional Features
c ommand s
,1062sc reen,928orig in announc ement, see DEFINITY ECS Guid e 
to ACD Call Centers
Outg oing  Trunk to Outg oing Trunk Transfer 
( OTTO TT)
,1557
outward restrictions, see Restric tion—Controlled
overlap  send ing  over ISDN,1406overrid ing  call restric tions, Automatic  Route 
Selec tion (ARS)
,190
P
Pac ket Gateway Board
c ommand s
,1058sc reen,846pager, crisis alert,1313
paging,381p arameters, login names,314, 317p artition g roup,191
Partition Route Tab le
c ommand s,1058sc reen,848
passwords
adding,315ag ing,317
changing,326encryp tion,306PC Console d escrip tion,95
PC Interface,415DCP PC config urations (Group 1),1455description,1454
ISDN-BRI PC c onfiguration,419, 1456security,420, 1457PC OL  t r u nk s
adding
,345c all d etail rec ording (CDR),348
description,1567restrictions,348Personal CO Line Group
sc reen
,848p ersonal lists,1129Per s on al  St at i on  A c c e ss ( PSA )
description
,1458d etailed  information,289setting  up,287
telec ommuting,286p ersonalized  ringing, see Station screen
PGA TE, see Packet Gateway Board screen
p hantom extension
,45p hone d isp lays,1499b utton assig nments,1499
c all ap p earanc e id entific ation,1502
p hone d isp lays, (c ontinued)
c all p urp ose id entifiers
,1503c alled p arty id entific ation,1503c alling  p arty id entific ation,1502
enhanced  phone d isplays,1504mapp ing  enhanc ed  d isp lay c haracters,1528messag e retrieval,1504
U .S.  Eng l is h t o  Eu r op e an,1531U .S.  Eng l is h t o  J a p a n es e,1529U .S.  Eng l is h t o  Ru ss i an,1529
U.S. Eng lish to Ukrainian,1533p hones
adding,37
alias,42analog,38, 85associating offic e numb er to home 
station
,297b usy verification,1189changing,45
c ustomizing,43digital,85d isassociating home stations,297
duplicating,41extension,39feature b utton desc riptions,58
inward  restric tion overrid es,525ISDN c all id entific ation d isplays,1398lock functions,1574
move using  tti,46multiap p earanc e,1174p ower failure transfer terminals,1327
removing,49swapp ing,45Terminal Translation Initialization (TTI) 
separation
,48test c alls,1189trunk flash,1562
unloc k func tions,1574upgrading,44using  as interc oms,385
p hysical security,309Pic ku p  Gr ou p s
commands,1058
creating,147sc reen,852
p ic kup  groups
flexible,150Pic tureTel,235
placing
c hime p ages on Loud speaker Pag ing,1417voic e p ages on Loud speaker Pag ing,1416
PMS al ar m  b u t t on,75PMS p r i n te r  al a r m b ut t o n,75Point-to-Point Protocol data mod ule, see PPP 
d ata module
port address
,17, 38p ort network (PN), p referential trunk routing,428
posting Bulletin Board messages,12Power Failure Transfer, see emerg enc y transfer
PPM,447