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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 687 Hospitality 17 PMS Protocol Mode This indicates the message protocol mode used between the server and PMS. Coordinate this option with your PMS vendor. ASCII mode The PMS Protocol Mode field must be transparent. Seconds Before PMS Link Idle Timeout Milliseconds Before PMS Link Acknowledgment Timeout — This regulates how quickly the system responds to a message from the PMS (also known as “pace timing.”) This value is also used as the “inquiry message” (ENQ) time-out value. In most cases, keep this as short as possible. PMS Link Maximum Retransmissions Valid entries Usage normal transparent Valid entries Usage y/n Enter y when the ASCII-only mode is being used for the PMS message set. Valid entries Usage 5 to 20Enter the idle time in seconds that the server waits for an acknowledgment from the PMS before the server enters link failure mode from the PMS transmission link. Valid entries Usage 100 to 2000Enter the time in milliseconds the system waits for an acknowledgment from the PMS indicating it correctly received a message. Valid entries Usage 1 to 5Enter the number of times that the server retransmits a message to the PMS in response to a negative acknowledgment, or sends an inquiry for acknowledgment from the PMS before giving up on the message.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
688 Hospitality
17
PMS Link Maximum Retransmission Requests
Take Down Link for Lost Messages
Field descriptions for page 2
Screen 97. Hospitality screenValid entries Usage
1
to 5Enter the number of times that the server will allow the PMS to
request acknowledgment for a message that it sent.
Valid entries Usage
y/n
Enter y to cause the PMS link to come down if messages are
being lost. Monitor your PMS error log if you use n.
Page 2 of 3
HOSPITALITY
Dual Wakeup? y Daily Wakeup? y VIP Wakeup? y
VIP Wakeup Per 5 Minutes: ______
Room Activated Wakeup With Tones?
Time of Scheduled Wakeup Activity Report: ______
Time of Scheduled Wakeup Summary Report: ______
Time of Scheduled Emergency Access Summary Report: ______
Announcement Type:
Length of Time To Remain Connected To Announcement: 30____
Extension To Receive Failed Wakeup LWC Messages: ______
Routing Extension On Unavailable Voice Synthesis: ______
Display Room Information in Call Display? n
Automatic DID Assignment on Check-in? n
Number of Digits from PMS: 1
PMS Sends Prefix? y
Number of Digits in PMS Coverage Path: 3
Digit to Insert/Delete:
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 689 Hospitality 17 Dual Wakeup Daily Wakeup VIP Wakeup VIP Wakeups Per 5 Minutes This field appears only if VIP Wakeup is y. Room Activated Wakeup with Tones !CAUTION: Set the following reports for a time other than when the system does its scheduled maintenance tests. To make sure the times do not overlap, enter the command display system-parameters maintenance and check when the system is set to run tests. Valid entries Usage y/n Enter y if each extension can request two wakeup calls within one 24-hour time period. Valid entries Usage y/n Enter y if each extension can request daily wakeup calls. Valid entries Usage y/n Enter y if each extension can request VIP wakeup calls. Valid entries Usage 1 through 50 Enter the number of VIP Wakeup calls allowed in a 5-minute interval. Valid entries Usage y/n Enter y if wakeup calls can be activated via tones that prompt users for the time they wish to waken. This allows room activated wakeup calls without the use of a speech synthesizer or a display telephone.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 690 Hospitality 17 Time of Scheduled Wakeup Activity Report This indicates the time of day that the Wakeup Activity Report will be printed on the Journal/Schedule Printer. This report summarizes the wakeup activity for each extension that had wakeup activity for the past 24 hours. Time of Scheduled Wakeup Summary Report This indicates the time of day that the Wakeup Summary Report will be printed on the Journal/Schedule printer. This report gives an hour-by-hour summary of the number of scheduled wakeup calls and a list of extensions to which wakeup calls were attempted but did not complete during the hour. Time of Scheduled Emergency Access Summary Report This indicates the time of day that the Emergency Access Summary Report will be printed on the Journal/ Schedule printer. Valid entries Usage hh:mm:am/pm Enter the time where hh=hour, mm=minute, am/pm=A.M. or P.M. Valid entries Usage hh:mm:am/pm Enter the time where hh=hour, mm=minute, am/pm=A.M. or P.M. Valid entries Usage hh:mm:am/pm Enter the time where hh=hour, mm=minute, am/pm=A.M. or P.M.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 691 Hospitality 17 Announcement Type This indicates the type of automatic wakeup announcement the hotel guest will receive. Allowable entries are as follows: NOTE: One of the following four fields appears depending on what data is entered in the Announcement Type field. Valid entries Usage external Applicable when using an announcement adjunct. If external is used, complete the Auxiliary Board for Announcement field. integratedApplicable when using the TN750B or TN750C announcement circuit pack. If integrated is used, complete the Integrated Announcement Extension field. The extension you enter must be a valid integrated announcement extension (administered on the Recorded Announcements screen) or a VDN. If you enter an invalid extension, the server displays an error message. mult-integMulti-integrated; applicable when using the TN750B or TN750C announcement circuit pack. If mult-integ is used, complete the Default Announcement Extension field. The extension you enter must be a valid integrated announcement extension (administered on the Recorded Announcements screen) or a VDN. If you enter an invalid extension, the server displays an error message. voice- synthesisIf voice-synthesis is used, complete the Announcement Ports field. music-on-holdIf music-on-hold is used, no other field appears. silence If silence is used, no other field appears.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 692 Hospitality 17 Auxiliary Board for Announcement This field appears only when the external announcement type is used. This indicates the equipment location of an auxiliary trunk circuit that connects to the external announcement equipment. Enter a 5-character circuit pack number. Integrated Announcement Extension This field appears only when the integrated announcement type is used. This indicates the wakeup announcement extension when using the integrated announcement circuit pack. Default Announcement Extension This field appears only when the mult-integ announcement type is used. This indicates the default wakeup announcement extension when using the integrated announcement circuit pack. Announcement Ports This field appears only when the voice-synthesis announcement type is used. For the voice-synthesis announcement type, this indicates the equipment location of two ports on the voice synthesizer circuit pack. Valid entries Usage 1 to 3cabinet A to Ecarrier 0 to 20slot Valid entries Usage valid extension or VDN Enter the extension of the announcement you want to use for wakeup calls. Valid entries Usage valid extension or VDN Enter the extension of the announcement you want to use for default wakeup calls. Valid entries Usage 1 to 3cabinet A to Ecarrier 0 to 20slot 01 to 04circuit
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 693 Hospitality 17 Length of Time to Remain Connected to Announcement Enter the length of time in seconds that a hotel guest will be connected to an announcement. This applies only after the guest has heard the announcement completely one time, but continues to listen. Extension to Receive Failed Wakeup LWC Messages This indicates where unsuccessful wakeup LWC messages will be stored. This is usually administered to an unassigned extension (cannot be a VDN extension) or to the attendant (attd). In addition, a LWC lamp for that extension is usually assigned to the attendant console as an indication of failed wakeup calls. Routing Extension on Unavailable Voice Synthesis This indicates where a wakeup call will go to if both wakeup announcements on the Speech Synthesizer circuit pack are not available. This is usually administered to an unassigned extension (cannot be a VDN extension) or to the attendant (attd). Display Room Information in Call Display This indicates the type of guest room information displayed on phone displays. Valid entries Usage 0 to 300 Valid entries Usage Unassigned extension or attd Valid entries Usage Assigned extension or attd Valid entries Usage y If this field is set to y, the phones will display the name and room number. The extension number and room number are not always the same number. nIf this field is set to n, the phones will display the name and extension number.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 694 Hospitality 17 Automatic Selection of DID Numbers This field assigns a 2- or 5-digit number to a guest’s phone number that is not associated with the room number. Number of Digits from PMS This indicates the number of digits being sent from the PMS to the server to identify room numbers. NOTE: If the Number of Digits from PMS field is blank and the PMS Sends Prefix field is set to n, the server will not support an extension that starts with 0. PMS Sends Prefix This indicates if the PMS sends a prefix digit to the server as part of the room numbering plan. NOTE: If the PMS Sends Prefix field is set to n and the Number of Digits from PMS field is blank, the server will not support an extension that starts with 0. Number of Digits in PMS Coverage Path This indicates whether the coverage paths are 3 or 4 digits long. There can be up to 9999 coverage paths. Valid entries Usage y/n Enter y to use the Automatic Selection of DID Numbers for Guest Rooms feature. Valid entries Usage 1 to 4When using normal mode, digits 1 through 4 are valid. 1 to 5When using transparent or ASCII mode, digits 1 through 5 are valid. blank If using mixed numbering in the server, leave this field blank. Valid entries Usage y /n Valid entries Usage 3 to 4
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
695 Hospitality
17
Digit to Insert/Delete
Enter the leading digit that may be deleted and inserted back as described in the
following text. The current PMS message set uses the extension number as the
room identifier. In many customer configurations, the leading digit of the
extension number is dropped to screen the room number. In order to accommodate
PMS devices that are based on room number and not extension, this leading digit
may be deleted on messages from the switch to the PMS, and then inserted back
on messages from the PMS.
NOTE:
The PMS interface supports 3-, 4-, or 5-digit extensions, but prefixed
extensions do not send the entire number across the interface. Only the
assigned extension number is sent. Therefore, you should not use prefixed
extensions for numbers that are also going to use the Digit to Insert/Delete
function.
Field descriptions for page 3
Hospitality screen
Definition for Rooms in State 1 - 6
Enter up to a 30-character definition for each room status. For example, you could
define state 1 as ‘clean, ready to use’ and state 2 as ‘occupied, needs cleaning.’
Valid entries Usage
0
to 9
Page 3 of 3
HOSPITALITY
ROOM STATES:
Definition for Rooms in State 1: Rooms in State 1
Definition for Rooms in State 2: Rooms in State 2
Definition for Rooms in State 3: Rooms in State 3
Definition for Rooms in State 4: Rooms in State 4
Definition for Rooms in State 5: Rooms in State 5
Definition for Rooms in State 6: Rooms in State 6
HOSPITALITY FEATURES
Suite Check-in? n
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 696 Hunt Group 17 The definitions for room states (Field descriptions for page 3), are for Attendant Room Status only. If you are not using Attendant Room Status, you do not need to complete these fields. Suite Check-in This field allows attendants to have the system automatically check-in several related extensions with one check-in command. Hunt Group Allows calls to be answered by users (agents) at a predefined group of telephones or devices. This screen creates a hunt group that is identified by a hunt group number. Users assigned to a hunt group are identified by their extension number. This screen can be used to implement a hunt group and its associated features such as Automatic Call Distribution (ACD) and Hunt Group Queuing. Look at the various hunt group screens and choose the screens that can be used to implement your hunt group requirements. The total number of pages vary depending on your System configuration. Refer to the DEFINITY ECS System Description for the maximum number of hunt groups supported by each configuration. The System checks for the busy or idle status of extension numbers in the hunt group when answering calls. A Uniform Call Distribution (UCD) type hunt group selects the “most idle” extension in the group when answering a new call. A Direct Department Calling (DDC) type hunt group selects the first available extension (in the administered sequence) when answering a new call. Expert Agent Distribution (EAD), used only with Expert Agent Selection (EAS), selects the “most idle” agent or the “least occupied” agent with the highest skill level for the call’s skill. NOTE: Vector controlled splits/skills can be called directly via the split/skill extension (instead of calling a VDN mapped to a vector that will terminate the call to a vector controlled split/skill); however, the calls will not receive any announcements, be forwarded, redirect to coverage, or intraflow/interflow to another hunt group. Valid entries Usage y/n Enter y to use the Suite Check-in feature. Refer to ‘‘Suite Check-in’’ for more information.