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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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![Page 521
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
497 Authorization Code — COR Mapping
17
Screen 40. Attendant Console
nDISPLAY MODULE BUTTON ASSIGNMENTS — Display-type buttons
obtain display functions on the associated alphanumeric display. These
buttons are noted as [display button] in the Feature or Function column on
the table. Also, several feature buttons can be administered so that their
associated status lamps can be used to provide visual...](http://img.usermanuals.tech/thumb/3002/83227/w64_definity-ecs-administrators-guide_d-520.png "Page 521
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
497 Authorization Code — COR Mapping
17
Screen 40. Attendant Console
nDISPLAY MODULE BUTTON ASSIGNMENTS — Display-type buttons
obtain display functions on the associated alphanumeric display. These
buttons are noted as [display button] in the Feature or Function column on
the table. Also, several feature buttons can be administered so that their
associated status lamps can be used to provide visual...")
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
497 Authorization Code — COR Mapping
17
Screen 40. Attendant Console
nDISPLAY MODULE BUTTON ASSIGNMENTS — Display-type buttons
obtain display functions on the associated alphanumeric display. These
buttons are noted as [display button] in the Feature or Function column on
the table. Also, several feature buttons can be administered so that their
associated status lamps can be used to provide visual indications of the
associated feature or function. In some cases, the button itself is not
operational. These buttons are noted as [status lamp]. If a Call Cover Msg
Rt (cov-msg-rt) button is assigned, a Leave Word Calling Delete Msg
(delete-msg) button and a Next (next) button must also be assigned.
Authorization Code — COR Mapping
You use this screen to assign authorization codes and the class of restriction
(COR) that is associated with a given authorization code. Refer to ‘‘
Authorization
codes’’ on page 1152 and ‘‘Class of Restriction’’ on page 1304 for more
information on how Authorization Codes work with COR.
To maximize the security of your system:
nAdminister authorization codes to the maximum length allowed by the
system
nCreate random (nonconsecutive) authorization codes
nChange authorization codes at least quarterly
nDeactivate authorization codes immediately if a user leaves the company or
changes assignments
nAssign each authorization code the minimum level of calling permissions
required
change attendant Page Y of X
ATTENDANT CONSOLE
DISPLAY MODULE BUTTON ASSIGNMENTS
1: normal____ 5: delete-msg
2: inspect___ 6: call-disp_
3: cov-msg-rt 7: date-time_
4: next______ 8: timer_____
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
498 Authorization Code — COR Mapping
17
Field descriptions for page 1
Screen 41. Authorization Code - COR Mapping screen
Number of Codes Administered
Displays the number of Authorization Codes already administered using the
Authorization Codes screen. There is a maximum number of authorization codes
that you can use. To find out what this number is for your system, type
display
capacity
, and page down to find the authorization code information.
AC
Valid entries Usage
Any combination of
between 4 and 13 digitsThe number of digits must agree with the number
assigned to the Authorization Code Length field on
the Feature-Related System Parameters screen. To
enhance system security, choose Authorization Codes
of 13 random digits.
change authorization-code Page 1 of 1
Authorization Code - COR Mapping
Note: XX codes administered. Use “list” to display all codes.
AC COR AC COR AC COR AC COR AC COR AC COR
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
_______ __ _______ __ _______ __ _______ __ _______ __ _______ __
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 499 Bulletin Board 17 COR Bulletin Board Use the bulletin board to post and receive information. There are three pages of message space within the bulletin board. The first page has 19 lines, but you can only enter text on lines 11-19. The first 10 lines on page 1 are for high-priority messages from Lucent Technologies personnel and are noted with an asterisk (*). The second and third pages each have 20 lines, and you can enter text on any line. The system automatically enters the date the message was posted or last changed to the right of each message line. You can enter up to 40 characters of text per line. You can also enter one blank line. If you enter more than one blank line, the system consolidates them and displays only one. The system also deletes any blank line if it is line one of any page. You cannot indent text on the bulletin board. The TAB key moves the cursor to the next line. Field descriptions for page 1 Screen 42. Sample Bulletin Board Valid entries Usage 0 –95When a user dials the associated authorization code, this is the COR that the telephone or other facility will assume for that call. change bulletin-board Page 1 of 3 Message (* indicates high-priority) Date *Lucent is in the process of 03/02/93 *investigating your trunk lockup problem. 03/02/93 *The Bulletin Board will be updated as 03/02/93 *we find information. 03/02/93 * We have identified the problem. 03/04/93 *The trunk you added does not provide 03/04/93 *disconnect supervision. However, the 03/04/93 *trunk group was administered as such. 03/04/93 *Please call Pat J. for details. 03/04/93 We recently added a new trunk group (14) 03/02/93 and have had many of the members getting 03/02/93 locked up. 03/02/93 We see the error - thanks for checking. 03/05/93
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
500 Bulletin Board
17
Lines 1 through 10
These lines are reserved for high priority messages and are noted with an asterisk
(*) in the first column on the left. If you have an init or inads login you can enter
high-priority information to trigger the high-priority message at login time.
Lines 11 through 19
These lines can be used by anyone with access.
Date
This display-only field contains the date the information was entered or last
changed.
Valid entries Usage
A
through Z
a
through z
Blank
0 through 9
!@#$%^&*()_+-=[]{}|\’˜;:’,”/?Enter any information.
Valid entries Usage
A
through Z
a
through z
Blank
0 through 9
!@#$%^&*()_+-=[]{}|\’˜;:’,”/?Enter any information.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
501 Call Vector
17
Field descriptions for pages 2 and 3
Lines 1 through 20
These lines can be used by anyone with access.
Date
This display only field contains the date the information was entered or last
changed.
Call Vector
This screen programs a series of commands that specify how to handle calls
directed to a Vector Directory Number (VDN). Refer to the DEFINITY ECS Call
Vectoring/EAS Guide or DEFINITY BCS and Guestworks Call Vectoring Guide
for additional information.
Valid entries Usage
A
through Z
a
through z
Blank
0 through 9
!@#$%^&*()_+-=[]{}|\’˜;:’,”/?Enter any information.
DEFINITY ECS Release 8.2
Administrator’s Guide 555-233-506 Issue 1
April 2000
Screen reference
502 Call Vector
17
Field descriptions for page 1
Screen 43. Call Vector
Field descriptions for page 2
Screen 44. Call Vector
change vector 129 Page 1 of 3
CALL VECTOR
Number: 129 Name: _______________ Multimedia? n Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n
01 ____________
02 ____________
03 ____________
04 ____________
05 ____________
06 ____________
07 ____________
08 ____________
09 ____________
10 ____________
11 ____________
Page 2 of 3
CALL VECTOR
12 ____________
13 ____________
14 ____________
15 ____________
16 ____________
17 ____________
18 ____________
19 ____________
20 ____________
21 ____________
22 ____________
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 503 Call Vector 17 Field descriptions for page 3 Screen 45. Call Vector Number A display-only field when the screen is accessed using a change or display administration command. Name Represents the vector name. Multimedia Indicates whether the vector should receive early answer treatment for multimedia calls. This only applies if the Multimedia Call Handling field is y. Lock This field controls access to the vector from Lucent CentreVu ® products. NOTE: Always lock vectors that contain secure information (for example, access codes). Valid entries Usage Up to 27 alphanumeric characters. This is an optional field. Valid entries Usage y/n If you expect this vector to receive multimedia calls, set this field to y. If this value is y, the call is considered to be answered at the start of vector processing, and billing for the call starts at that time. Refer to ‘‘ Managing multimedia calling’’ on page 201 for more information. Page 3 of 3 CALL VECTOR 23 ____________ 24 ____________ 25 ____________ 26 ____________ 27 ____________ 28 ____________ 29 ____________ 30 ____________ 31 ____________ 32 ____________
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 504 Call Vector 17 Basic A display-only field indicating whether, on the System-Parameters Customer-Options screen, the Vectoring (Basic) field is y. EAS A display-only field indicating whether, on the System-Parameters Customer-Options screen, the Expert Agent Selection (EAS) field is y. NOTE: When Expert Agent Selection (EAS) field is y, the help messages and error messages associated with this screen will reflect a terminology change from “Split” to “Skill”. In addition, the vector commands entered also will be affected by this terminology change (for example, check backup split becomes check backup skill when EAS is enabled). G3V4 Enhanced A display-only field indicating whether you can use G3V4 Enhanced Vector Routing commands and features. ANI/II-Digits A display-only field indicating whether you can use ANI and II-Digits Vector Routing Commands. ANI/II-Digits Routing requires that the G3V4 Enhanced field be y. ASAI Routing A display-only field indicating whether, on the System-Parameters Customer-Options screen, the CallVisor Adjunct/Switch Applications Interface (ASAI) Routing field is y. Valid entries Usage y You do not want this vector to be accessible to these client programs. Locked vectors can only appear and be administered through the SAT or a terminal emulator. nGives CentreVu® CMS and CentreVu® Control Center users the ability to administer this vector from these client programs.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 505 Call Vector 17 Prompting A display-only field indicating whether, on the System-Parameters Customer-Options screen, the Vectoring (Prompting) field is y. LAI A display-only field indicating whether Look-Ahead Interflow is enabled. G3V4 Adv Route A display-only field indicating whether you can use the G3V4 Advanced Vector Routing commands. CINFO A display-only field indicating whether, on the System-Parameters Customer-Options screen, the Vectoring (CINFO) field is y. BSR A display-only field indicating that on the System-Parameters Customer-Options screen, the Vectoring (Best Service Routing) field is y. Thus, you can use BSR commands and command elements in your vectors. An n indicates that the BSR option is not enabled. 01 through XX Enter vector commands as required (up to the maximum allowed in your configuration). For more information, refer to DEFINITY ECS Call Vectoring/EAS Guide or DEFINITY BCS and Guestworks Call Vectoring Guide. Valid entries Usage adjunct Causes a message to be sent to an adjunct requesting routing instructions. announcementProvides the caller with a recorded announcement. busyGives the caller a busy signal and causes termination of vector processing. checkChecks the status of a split (skill) for possible termination of the call to that split (skill). collectAllows the user to enter up to 16 digits from a touch-tone phone, or allows the vector to retrieve Caller Information Forwarding (CINFO) digits from the network.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Screen reference 506 CAMA Numbering Format 17 CAMA Numbering Format This screen administers the Centralized Automatic Message Accounting (CAMA) trunks and provides Caller’s Emergency Service Identification (CESID) information to the local community’s Enhanced 911 system through the local tandem office. considerDefines the resource (split, skill, or location) that is checked as part of a Best Service Routing (BSR) consider series and obtains the data BSR uses to compare resources. converse-onDelivers a call to a converse split (skill) and activates a voice response script that is housed within a Voice Response Unit (VRU). disconnectEnds treatment of a call and removes the call from the switch. Also allows the optional assignment of an announcement that will play immediately before the disconnect. gotoAllows conditional or unconditional movement (branching) to a preceding or subsequent step in the vector. messagingAllows the caller to leave a message for the specified extension or the active or latest VDN extension. queue-toUnconditionally queues a call to a split or skill and assigns a queueing priority level to the call in case all agents are busy. reply-bestUsed only in status poll vectors in multi-site Best Service Routing applications, where it “returns” best data for its location to the primary vector on the origin switch. route-toRoutes calls either to a destination that is specified by digits collected from the caller or an adjunct (route-to digits), or routes calls to the destination specified by the administered digit string (route-to number). stopHalts the processing of any subsequent vector steps. wait-timeDelays the processing of the next vector step if a specified delay time is included in the command’s syntax. Also provides feedback (in the form of silence, ringback, or music) to the caller while the call advances in queue. Valid entries Usage