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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide
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DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing trunks 357 Removing trunks from a trunk group 12 5. In the Mode field, type e&m. !CAUTION: An entry in this field is only required for some circuit packs. Dip switch settings on the circuit pack control the signalling mode used on the trunk group, so the entry in the Mode field must correspond to the actual setting on the circuit pack. 6. In the Type field, type t1-comp. An entry in this field is only required for some circuit packs. 7.Repeat steps 3–6, as appropriate, for the remaining trunks. Notice that you can assign trunks in the same trunk group to ports on different circuit packs. 8. Press ENTER to save your changes. Removing trunks from a trunk group Use this procedure to remove vacant trunk ports or to change the assignment of existing trunks. To change the assignment of existing trunks, remove them from their current trunk group and add them to the new group. Instructions Let’s remove trunks 5214 and 5215 from trunk group 5. To remove trunks from trunk group 5: 1. Type change trunk-group 5 and press RETURN. The Trunk Group screen appears.
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2. Move to the Group Member Assignments page.
Some of the fields on this screen won’t appear for every trunk group.
3. Move the cursor to the Port 4 field and clear its entry.
4. Move the cursor to the Port 5 field and clear its entry.
5. Press
ENTER to save your changes.
The switch will automatically clear the other fields associated with these 2
trunks.
Removing trunk groups
There’s more to removing a trunk group than just executing the remove
trunk-group command. If you’re using ARS, you must remove an outgoing or
two-way trunk group from any route patterns that use it. If you’ve administered
Trunk-Group Night Service buttons for the trunk group on any phones, those
buttons must be removed or assigned to another trunk group.
Instructions
As an example, let’s remove trunk group 5. This two-way group is used in ARS
route pattern 2. In addition, a Trunk-Group Night Service button on extension
8410 points to this group.
To remove trunk group 5:
1. In the Route Pattern
screen for route pattern 2, clear the entries for trunk
group 5.
TRUNK GROUP
Administered Members(min/max): 3/5
Total Administered Members: 5
GROUP MEMBER ASSIGNMENTS
Port Code Sfx Name Night Mode Type Ans Delay
1: 1B1501_ TN464 F 5211_______ _____ e&m_____ t1-comp ____
2: 1B1502_ TN464 F 5212_______ _____ e&m_____ t1-comp ____
3: 1B1601_ TN464 F 5213_______ _____ e&m_____ t1-comp ____
4: 1B1602_ TN464 F 5214_______ _____ e&m_____ t1-comp ____
5: 1B1701_ TN464 F 5215_______ _____ e&m_____ t1-comp ____
6: _______ ___________ _____ ________ _______ ____
7: _______ ___________ _____ ________ _______ ____
8: _______ ___________ _____ ________ _______ ____
9: _______ ___________ _____ ________ _______ ____
10: _______ ___________ _____ ________ _______ ____
11: _______ ___________ _____ ________ _______ ____
12: _______ ___________ _____ ________ _______ ____
13: _______ ___________ _____ ________ _______ ____
14: _______ ___________ _____ ________ _______ ____
15: _______ ___________ _____ ________ _______ ____
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing trunks 359 Inserting and absorbing digits 12 If you’re replacing trunk group 5 with another trunk group, just type the information for the new trunk group over the old entries. Remember to press ENTER to save your changes. 2. In the Station screen for extension 8410, clear the entry in the Button Assignments field for the Trunk-Group Night Service button. Remember to press ENTER to save your changes. 3. In the Trunk Group screen for trunk group 5, remove all member trunks from the group. Refer to ‘‘ Removing trunks from a trunk group’’ on page 357 for instructions. 4. Type remove trunk-group 5 and press ENTER. The Trunk Group screen appears. 5. Press ENTER to remove the trunk group. Inserting and absorbing digits Use this procedure to modify the incoming digit string on DID and tie trunks by inserting (adding) or absorbing (deleting) digits. You’ll need to do this if the number of digits you receive doesn’t match your dial plan. Instructions As an example, let’s say you have a DID trunk group. It’s group number is 5. Your service provider can only send 4 digits, but your dial plan defines 5-digit extensions beginning with 6: 1. Type change trunk-group 5 and press ENTER. The Trunk Group screen appears.
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2. In the Digit Treatment field, type insertion.
This field tells the switch to add digits to the incoming digit string. These
digits are always added at the beginning of the string.
3. In the Digits field, type
6.
For insertion, this field defines the specific digits to insert. The switch will
add a “6” to the front of the digit strings delivered with incoming calls. For
example, if the central office delivers the string “4444,” DEFINITY ECS
will change it to “64444,” an extension that fits your dial plan.
4. In the Expected Digits field, type
4.
This field tells the switch how many digits the central office sends.
NOTE:
The Expected digits field doesn’t appear on the screen for tie trunk
groups.
5. Press
ENTER to save your changes.
If your service provider sends 7 digits but you only need 5, you need to absorb the
first 2 digits in the digit string. To absorb digits:
1. Type change trunk-group 5 and press
ENTER.
The Trunk Group
screen appears.
2. In the Digit Treatment field, type
absorption.
This field tells the switch to remove digits from the incoming digit string.
These digits are always removed from the beginning of the string.
3. In the Digits field, type
2.
TRUNK GROUP
Group Number: 5 Group Type: did CDR Reports: y
Group Name: Incoming calls COR: 85 TN: 1 TAC: 105
Country: 1
Auth Code? n
TRUNK PARAMETERS
Trunk Type: wink-start Incoming Rotary Timeout(sec): 5
Incoming Dial Type: tone
Trunk Termination: rc Disconnect Timing(msec): 500
Digit Treatment: insertion Digits: 6
Expected Digits: 4 Sig Bit Inversion: none
Extended Loop Range? n Trunk Gain: high Drop Treatment: silence
Disconnect Supervision - In? y
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing trunks 361 Administering answer detection 12 For absorption, this field defines how many digits will be absorbed. The switch will remove the first 2 digits from the digit strings delivered with incoming calls. For example, if the central office delivers the string “556-4444,” DEFINITY ECS will change it to “64444,” an extension that fits your dial plan. 4. In the Expected Digits field, type 7. This field tells the switch how many digits the central office sends. NOTE: The Expected digits field doesn’t appear on the screen for tie trunk groups. 5. Press ENTER to save your changes. Related topics Refer to ‘‘ Adding a DID trunk group’’ on page 343 for instructions on administering a DID trunk group. Refer to ‘‘ Adding a Tie or Access trunk group’’ on page 348 for instructions on administering a tie trunk group. Administering answer detection Use this procedure to administer an outgoing or two-way trunk group for network answer supervision or answer supervision by timeout. If your network supplies answer supervision to a trunk group, you can administer DEFINITY ECS to recognize and respond to that signal. If your network does not supply answer supervision, you can set a timer for all calls on that group. When the timer expires, the switch assumes the call has been answered and call detail recording starts (if you’re using CDR). For information about answer detection by call classification, contact your Lucent representative or refer to ‘‘ Answer detection’’ on page 1141 for an introduction. Before you start Determine whether the trunk group receives answer supervision from your service provider or private network. For example, most loop-start CO, FX, and WATS trunks do not provide answer supervision.
DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 Managing trunks 362 Administering trunks for listed directory numbers 12 Instructions As an example, we’ll administer trunk group 5 for both types of answer detection. To administer trunk group 5 for answer supervision from the network: 1. In the Trunk Group screen for group 5, type y in the Receive Answer Supervision field. 2. Press ENTER to save your change. Now let’s administer answer supervision by timeout. We’ll set the timer to 15 seconds. To administer trunk group 5 for answer supervision by timeout: 1. In the Trunk Group screen for group 5, type 15 in the Answer Supervision Timeout field. 2. Press ENTER to save your change. Related topics Refer to ‘‘ Answer detection’’ on page 1141 for detailed information about this feature. Administering trunks for listed directory numbers Listed directory numbers (LDN) are the phone numbers given for an organization in public telephone directories. You can administer DEFINITY ECS so that calls to different listed directory numbers go to the same attendant group. How you administer your system for LDN calls depends on whether the calls are coming in over DID and tie trunks or over CO and FX trunks. Instructions As an example, let’s say that one attendant group answers calls for 3 different businesses, each with its own listed directory number: nCompany A — 855-2020 nCompany B — 855-1000 nCompany C — 855-1111 DID trunks and some tie trunks transmit part or all of the dialed digit string to the switch. If you want these calls to different numbers to go to one attendant group, you must identify those numbers for the switch on the Listed Directory Numbers screen.
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Let’s take the 3 businesses listed above as an example. Let’s assume your switch
receives 4 digits from the central office on a DID trunk group and that you’re not
using Tenant Partitioning. To make these calls to different listed directory
numbers terminate to your attendant group:
1. Type
change listed-directory-numbers and press ENTER.
The Listed Directory Numbers
screen appears.
2. In the Ext 1 field type
2020.
This is the LDN for Company A.
3. Type
Company A in the Name field.
This name will appear on the console display so the attendant knows which
business the call is for and how to answer it.
4. Repeat steps 2 and 3 for the other two businesses.
You can enter up to 20 different listed directory numbers on this screen.
5. Press
ENTER to save your changes.
To make LDN calls over a CO or FX trunk group terminate to an attendant group,
you must type attd in the Incoming Destination field on the Trunk Group form for
that group.
When you use the Listed Directory Number screen to assign some extensions to
the attendant group, or when you enter
attd in the Incoming Destination field on
the Trunk Group screen for CO or FX trunks, DEFINITY ECS treats these calls as
LDN calls.
Related topics
Refer to ‘‘
Listed Directory Numbers’’ on page 1411 for detailed information
about this feature.
Page 1 of 2
LISTED DIRECTORY NUMBERS
Night Destination:
Ext Name TN
1: 2020 Company A 1
2: 1000 Company B 1
3: 1111 Company C 1
4: 1
5: 1
6: 1
7: 1
8: 1
9: 1
10: 1
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Managing announcements 365 Understanding announcements 13 DEFINITY ECS Release 8.2 Administrator’s Guide 555-233-506 Issue 1 April 2000 13 Managing announcements Understanding announcements An announcement is the recorded message a caller hears while the call is in a queue. An announcement is often used in conjunction with music. Three types of announcements are: ndelay announcement — explains the reason for the delay and encourages caller to wait nforced announcement — explains an emergency or service problem. Use when you anticipate a large number of calls about a specific issue. ninformation announcement — gives the caller instructions on how to proceed, information about the number called, or information that the caller wants Adding announcement data modules Your system uses a data module to save and restore the announcements from the integrated announcement circuit pack and your system’s memory. You need to set up the data module that is built into the announcement circuit pack. Before you start You need to record your announcement on a special announcement circuit pack on your system, or on an external device like an answering machine. Refer to your DEFINITY ECS System Description for circuit pack information.
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Instructions
To set up the announcement data module, determine the port location of the
Announcement circuit pack or the Auxiliary Trunk circuit pack. You can find
circuit pack information on the Integrated Announcement Board screen.
To set up the data module on the Announcement circuit pack located at 01B18:
1. Type
add data-module next and press RETURN.
The Data modules screen appears.
The system automatically fills in the number of the next available
extension. Make sure the extension conforms to your dial plan. If you want
to assign a specific extension, type that extension in the command instead
of “next.”
2. In the Name field, type
announcement data module.
3. In the Type field, type
announcement and press RETURN.
The Port field automatically changes to Board.
4. In the Board field, type
01B18.
This is the address of the announcement circuit pack.
5. Press
ENTER to save your changes.
DATA MODULE
Data Extension: 2002 Name: announcement data module
Type: announcement COS: 1
Board: 01B18 COR: 1
ITC: restricted__ TN: 1
ASSIGNED MEMBER (Station with a data extension button for this data module)
Ext Name
1: ____ __________________________