Lucent Technologies Definity Audix System Feature Descriptions Manual

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
AMIS Analog Networking 
31 Interactions with Other Features 
for AMIS two-step  ad d ressing  c annot b e inc lud ed  on mailing  lists. 
Messages addressed to remote recipients will be put in the outcalling 
q ueue and  d elivered  d uring  one of the intervals sp ec ified  on the Mac hine 
sc reen. 
nMessag e Delivery:  This feature is an extension of the AMIS Analog  
Networking  feature. Rather than send ing  a messag e to a remote voic e 
mail system, this feature p ermits sub sc rib ers to send  a messag e to any 
touc h-tone p hone (inc lud ing  someone’s home). 
nMessag e Send ing  Restric tions:  The ad ministrator c an ad minister whic h 
sub sc rib ers c an send  AMIS analog  messag es, and  to whic h remote 
systems these sub sc rib ers c an send  messag es. 
nMultiling ual:  If the Multiling ual feature is ac tive, AMIS network outc alls will 
b e mad e using  the system announc ement set. 
nOutc alling:  The maximum numb er of outc alling  p orts, administered  via the 
System-Parameters Outc alling  sc reen, inc lud es p orts used  for Outc alling , 
Messag e Delivery, and  AMIS Analog  Networking . Also, the times 
ad ministered  on the Mac hine sc reens for AMIS Analog  and  Messag e 
Delivery messages to be delivered 
must b e a sub set of the outc alling  
p eriods administered  via the System-Parameters Outc alling  sc reen or the 
AMIS analog  messag es will not b e transmitted . 
nPersonal Direc tory:  In one-step  ad d ressing  only, an alias may be c reated  
and  assigned  to any remote AMIS rec ip ient just as it c an be for a loc al 
sub sc rib er. If the remote sub sc rib er is nonad ministered , however, the 
alias must initially b e assig ned  using  the extension numb er mod e. 
nPri o r it y M e s sa g e:  Priority messag es will b e d elivered  to remote AMIS 
systems, but they will not b e rec og nized  as p riority messages by remote 
systems. 
nPrivate Message:  You c annot send  private messag es via the AMIS analog  
feature. Sub sc rib ers who d esig nate AMIS messag es as p rivate are 
notified  b y the DEFINITY AUDIX system that their messag e was 
undeliverable. 
nSec u ri t y  Pas s w ord:  There is no sec urity p assword  for remote AMIS analog 
systems. 
NOTE:
The system ad ministrator should  ensure that all sub sc rib ers 
c arefully sec ure their mailb oxes with a g ood  p assword  to p revent 
unauthorized  p ersons from ac c essing  the system and  send ing  
AMIS analog  messag es. 
nTraffic  Rep orts:  The traffic  rep orts that show the most useful statistic s for 
AMIS Analog  Networking  ac tivities (c omb ined  with Messag e Delivery 
ac tivities) are g enerated  using  the Sp ec ial Features Daily Traffic , Sp ec ial 
Features Hourly Traffic , Sub sc rib er Daily Traffic , and  Sub sc rib er Monthly 
Traffic  sc reens.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
AMIS Analog Networking 
32 Interactions with Other Features 
nVo i c e  M a i l b o x:  Sub sc rib ers send AMIS analog  messag es b y logg ing  into 
their DEFINITY AUDIX mailb ox, rec ording  a messag e and  add ressing  it to 
someone on a remote AMIS system. Sub sc rib ers who rec eive AMIS 
messag es retrieve these messages in the normal manner. The DEFINITY 
AUDIX system also uses voic e mailboxes to notify loc al sub sc ribers who 
attemp t to send  an AMIS messag e if their messag e was und eliverab le.  
						

							Announcement Sets 
33  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
A numb er of announc ement sets are availab le with the 
DEFINITY AUDIX system, inc lud ing  the following :
The Multiling ual feature allows multip le announc ement sets 
to b e used  with the DEFINITY AUDIX system. Sub sc rib ers 
c an c hoose a Log in Announc ement Set and  c allers to a sub -
sc rib er’s mailb ox c an have a c hoic e b etween two announc e-
ment sets. Up  to 9 announc ement sets may b e installed  on 
the DEFINITY AUDIX system at one time as long  as enoug h 
d isk sp ac e is available for b oth the announc ement sets and  
voic e text storag e. The DEFINITY AUDIX system allows sys-
tem administrators to c ustomize announc ements.
nU . S.  En g l is h  nPo li sh
nU . S.  En g l is h  N u m e r i c  nCastilian Sp anish
nU . S.  En g l is h  TD DnDutc h
nArab ic FemalenGerman
nArab ic  MalenPortug uese
nBritish Eng lishnGreek
nCantonesenHung arian
nCroatiannKorean
nCzec hnMandarin-Chinese
nCanad ian Frenc hnMand arin-Taiwanese
nFrenc hnRu s s i a n
nItaliannSlovak
nJapanesenTh a i
nLatin Sp anishnTu r k i s h
nMalay
nThe DEFINITY AUDIX system c an 
ac c ommod ate multip le announc e-
ment sets if the Multiling ual fea-
ture is ac tivated .
nAnnounc ement frag ments should  
b e mod ified  only if ab solutely nec -
essary sinc e stand ard  messag es 
and prompts can be destroyed.
nUsually, only the DEFINITY AUDIX 
system ad ministrator has 
announc ement-c ontrol p ermis-
sion whic h allows ac c ess to Ac tiv-
ity 9 for rec ord ing  sub sc rib er’s 
names and  c ustomizing 
announc ements.
Announcement Sets
COS, Sub , Ann 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Announcement Sets 
34 Applications 
Applications
A variety of announc ement sets are availab le with the DEFINITY AUDIX system 
for use in various reg ions of the world . Eac h sub sc rib er c an have up  to three 
ac tive announc ement sets — c all answer p rimary, c all answer sec ond ary, and 
login — as long  as the Multiling ual feature is turned  on for the system and  the 
announc ement sets have b een assig ned  to the sub sc rib er on either the 
Sub sc rib er or the Class of Servic e sc reen. 
Using  multip le announc ement sets with the Multiling ual feature enab les the 
DEFINITY AUDIX system to b e an effec tive voic e messag ing  tool in areas of the 
world  where two or more lang uag es pred ominate and in markets where there is a 
need  to offer teletyp ewriter (TTY) servic e for hearing -imp aired  users. The 
Americ ans With Disab ilities Ac t enc ourages emp loyers to make reasonab le 
ac c ommod ations for emp loyees with d isab ilities, inc lud ing emp loyees who are 
hearing -imp aired . 
The system ad ministrator c an p ersonalize and  c ustomize the DEFINITY AUDIX 
system as need ed . Ac tivity 9 (System Ad ministration) on the DEFINITY AUDIX 
Ac tivity Menu lets the system ad ministrator perform the following  tasks: 
nListen to system announc ements. 
nRec ord , c hang e, or listen to announc ement frag ments (frag ments are 
short sec tions of DEFINITY AUDIX voic e p romp ts). 
nUse a voic e terminal to rec ord and  listen to sub sc rib ers’ names. Remote 
mac hine names also may b e rec ord ed . 
Considerations
!WA R N I N G :
Inc orrec t use of the announc ement c ustomization c ap ab ility c ould  b e 
hazard ous to the integ rity of the DEFINITY AUDIX system announc ements. If 
you d ec id e you must c hange announc ements, you must be extremely 
c areful and  p rec ise. If you make a mistake, the resulting  announc ements 
c ould  b e erroneous and rec tifying  mistakes c ould  b e frustrating  and  
time-c onsuming. It is strong ly rec ommend ed  that you d o not attemp t to 
mod ify any announc ements without the help  of your Luc ent Tec hnologies 
software specialist. 
Before c ustomizing  any announc ements, system ad ministrators should  b ec ome 
familiar with the c omp osition of eac h announc ement b y stud ying  the app rop riate 
announc ement c ustomization g uid e if available. An announc ement c ustomization 
g uid e is availab le for eac h announc ement set.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Announcement Sets 
35 Requirements 
Requirements
There are several requirements for using  announc ement sets. 
nBefore installing an ad ditional announc ement set, ensure that there is 
enoug h d isk sp ac e for b oth the announc ement set and  voic e text storag e. 
See 
DEFI N I TY A U D I X Sy s t e m  —  Sy s t e m  D e s c r i p t i o n, 585-300-214, for 
estimates of the amount of storage spac e req uired  b y eac h 
announc ement set. See 
Installation and Switc h Administration for the 
DEFINITY AUDIX System Release 4.0,
 585-300-122, for instruc tions on 
installing  an add itional announc ement set. 
nThe Multiling ual feature must b e ac tivated  to use multip le announc ement 
sets with the DEFINITY AUDIX system. See the Multiling ual feature for 
more information on using  announc ement sets in a multilingual 
environment. 
nThe DEFINITY AUDIX system ad ministrator must assig n 
announc ement-c ontrol p ermission to ind ivid ual sub sc rib ers using  the 
COS or the Sub sc rib er sc reens. This announc ement-c ontrol p ermission 
c an b e used  to rec ord subsc rib ers’ names or c ustomize announc ements 
and  should be reserved  for system ad ministrators. The Announc ement 
sc reen enab les system ad ministrators to mod ify announc ements.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Announcement Sets 
36 Feature Operation 
Feature Operation
Part of DEFINITY AUDIX system ad ministration req uires using  a voic e terminal to 
rec ord  system announc ements and  sub sc rib ers’ names (or having  the 
sub sc rib ers rec ord  their own names using  the Name Rec ord  By Subsc riber 
feature). The following  list id entifies the rec ord ing  ac tivities available: 
nThe most c ommon task is rec ord ing  and  c hang ing subsc rib ers’ names 
that are voic ed  b y the DEFINITY AUDIX system. Voic e mailb ox 
ad ministration req uires rec ord ing new subsc ribers’ names in the names 
d ata filesystem. This allows the DEFINITY AUDIX system to announc e the 
names of c alled  sub sc rib ers for Call Answer g reeting s and  the names of 
sub sc rib ers who send  or leave messag es. 
The name rec ord ing  should be d one in a q uiet area using  a g ood  voic e 
terminal (always listen to names after voic ing  them to ensure the rec ord ing  
is c lear and  c orrec tly p ronounc ed ). Names may b e a maximum of 8 
sec ond s long . 
NOTE:
If a sub sc rib er’s name is not rec ord ed , only the extension numb er is 
voiced. 
nIf the Automated  Attend ant or Bulletin Board  features are used , a 
d esig nated  sp eaker (suc h as the system ad ministrator or other 
resp onsib le p arty) must rec ord  the announc ement or list of menu c hoic es. 
This activity is performed like recording a subscriber’s personal greeting 
(for more information, see Rec ord ing  a Personal Greeting  in the 
Multip le 
Personal Greeting s
 feature d esc rip tion). If using  the Multiling ual feature 
and  the Call Answer Lang uag e Choic e field  is set to y (yes), a Dual 
Lang uag e Personal Greeting  is rec ord ed  instead of a Multiple Personal 
Greeting . 
nOccasionally the system administrator may rerecord  DEFINITY AUDIX 
announc ements or frag ments. This ac tivity should  b e p erformed  only 
when necessary. 
This sec tion d efines the announc ement d irec tory and  its operation. For 
p roc ed ures on rec ording  sub sc rib er names and system announc ements, see the 
DEFINITY AUDIX System — Ad ministration, 585-300-507, d oc ument.
 Announcement Directories
System announc ements are stored  in the announc ements d irec tory 
(/audix/annc
). Names rec ord ed  b y the system ad ministrator (or rec ord ed b y 
sub sc rib ers) are stored  in the names d irec tory (/aud ix/nm).  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Announcement Sets 
37 Feature Operation 
NOTE:
Two announc ement versions of U.S. Eng lish are availab le: U.S. Eng lish 
and  U.S. Eng lish Terse. You c an ac tivate either U.S. Eng lish or U.S. 
Eng lish Terse or c reate your own set of announc ements b y c opying  and 
mod ifying  the U.S. Eng lish or U.S. Eng lish Terse sets. Any of the other 
p urc hasab le announc ement sets c an b e c ustomized  after b eing  installed  
on the DEFINITY AUDIX system. 
Changing Announcement Fragments
Announc ement frag ments are numb ered  p iec es of voic e d ata that are c omb ined  
in the system to sc reen the p romp ts and  announc ements the system p lays for 
sub sc rib ers and  c allers who ac c ess the system. The frag ment numb ers must b e 
c omb ined  in the rig ht ord er for an announc ement to p lay c orrec tly, and  one 
frag ment may affec t many announc ements. Announc ements are hand led  in the 
DEFINITY AUDIX system as follows: 
nAnnounc ements are c omp osed  of one or more frag ments. 
nFrag ments are ind ivid ually rec ord ed  p iec es of sp eec h. 
nSub sc rib er and  mac hine names are sp ec ial announc ement frag ments. 
System announc ements are listed  by frag ment numb er and  text in eac h of the 
announc ement c ustomization guid es listed  und er 
Consid erations. If you need  to 
c hang e an announc ement or frag ment, you must use the c orrec t frag ment 
numb er. Before c hang ing  a frag ment, you should estimate the imp ac t the 
c hang e will have on other announc ements in the system sinc e one frag ment c an 
b e used  in numerous announc ements. Frag ments should  b e rec ord ed  in a q uiet 
area using  a g ood  telep hone set. 
System ad ministrators should  c onsid er the g lobal imp lic ations of c hanging  eac h 
frag ment: 
nIf the announc ement frag ments you want to c hang e are not used  in other 
announc ements that you d o not want to c hang e, you simp ly c an rerec ord 
them using  your touc h-tone telep hone. 
nIf the announc ement frag ments you want to c hang e are used  in other 
announc ements that you d o not want to c hang e, you c an c reate new 
frag ments to assoc iate with just the announc ements you want to c hang e. 
You c an ad d , save, c hang e, remove, or c opy announc ement sets 
or sp ecific  
frag ments using the Announc ement sc reens. See the 
DEFINITY AUDIX System 
— Sc reens Referenc e
, 585-300-213, for more information.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Announcement Sets 
38 Interactions with Other Features 
Interactions with Other Features
This sec tion id entifies the interac tions of the Announc ement Sets feature with 
switc h features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Announc ement Sets feature has no d irec t interac tions with any switc h 
features. 
Interactions with Other DEFINITY AUDIX 
Features
The Announc ement Sets feature c an, in effec t, interac t with eac h DEFINITY 
AUDIX feature. 
nMultiling ual:  The Multilingual feature allows eac h subsc rib er to use 
d ifferent announc ement sets for the Log in Announc ement Set, the Call 
Answer Primary Announc ement Set, and  the Call Answer Sec ond ary 
Announc ement Set 
nTD D:  TDD is one of the p urc hasab le announc ement sets availab le with 
the DEFINITY AUDIX system.  
						

							Automated Attendant 
39  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Automated  Attend ant feature p resents c allers with a 
voic ed  menu of op tions, then routes c alls ac c ord ing  to the 
keys the caller p resses. Calls may b e routed  to any tele-
p hone in the d ial p lan or d irec tly to a sub sc rib er’s voic e mail-
b ox, where the c aller will hear the sub sc rib er’s Call Answer 
g reeting  (either p ersonal or system) or a p romp t to leave a 
message for the sub sc rib er. If the c aller d oes not resp ond  to 
the attend ant menu within a sp ec ified  p eriod  of time, the c all 
may b e routed  to a default extension. This extension c an b e 
a sec retary or a DEFINITY AUDIX voic e mailb ox that promp ts 
the caller to leave a message.
The automated attend ant also c an b e ad ministered  to route a 
c aller to the voic e mailb oxes of nonresid ent sub sc rib ers 
(DEFINITY AUDIX sub sc rib ers who d o not have an extension 
on the switc h, b ut d o have a DEFINITY AUDIX voic e mail-
b ox).This allows remote p ersonnel (suc h as salesp ersons) to 
rec eive messag es from c lients and  to retrieve those mes-
sag es from the main offic e without having  an offic e and  tele-
p hone on site.
Callers also c an b e routed  to a shared  extension, or to the 
voic e mailb ox of a sp ec ific  ind ivid ual on the shared  exten-
sion. If three p eop le share a telep hone, for examp le, c allers 
c an leave a messag e for a sp ec ific  “ sharing ”  user or whom-
ever retrieves messag es for the shared  extension.
Wh o c o n t r o l s i t: Automated  attend ants are usually 
c ontrolled  b y the DEFINITY AUDIX 
system ad ministrator.
Wh o c a n a c c e s s it: Anyone who d ials the automated  
attend ant p hone number will hear 
the rec orded  attend ant menu (list 
of choic es).
nCallers who reach an automated 
attend ant must use a touc h-tone 
p hone to make menu selec tions.
nAn automated  attend ant is ad min-
istered  as a sp ec ial kind of 
DEFINITY AUDIX sub sc rib er. 
Eac h automated  attendant c ounts 
toward  the total numb er of sub -
sc rib ers on the system.
nMore than one automated  atten-
d ant extension may b e assig ned  
p er system. 
nYou c an set up  Multilingual auto-
mated  attend ants. See the Multi-
ling ual feature for more 
information.
nYou c an set up  sp ec ial automated  
attend ants that c orresp ond  to holi-
d ays and  sp ec ial b usiness hours.
nYou can set up a TTY Automated 
Attend ant. See the TTY Auto-
mated  Attend ant feature.
nNonresid ent sub sc rib ers d o have 
a message notific ation c ap ab ility: 
the Outc alling  feature.
Automated Attendant
COS, Sub, List Att 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Automated Attendant 
40 Applications 
Applications
This feature is p artic ularly useful in d iverse org anizations that hand le many 
external c alls. Its nearly unlimited  routing  c ap ab ilities have many ap p lic ations, 
esp ec ially in the servic e ind ustries. Customers need  only sp ec ify the nature of 
their b usiness to have their c alls routed to the ap p rop riate rep resentative, voic e 
mailb ox, or Bulletin Board . The following  sec tions id entify only a few of the 
ap p lic ations where an automated  attend ant c an b e used . 
Freeing Personnel for Other Tasks
While an automated attend ant is hand ling  inc oming  c alls, the p ersonnel who 
would  otherwise b e need ed  to answer these c alls are availab le for other tasks. 
For examp le, p eop le who c all a c omp any’s main or d irec tory-listed  number hear, 
instead  of a rec ep tionist, a g reeting  or menu telling  them whic h touc h-tone b utton 
to p ress to b e d irec ted  to the dep artment of their c hoic e. These c allers c ould  
reac h an ag ent b y selec ting  a menu op tion or b y waiting  for the system to 
automatic ally transfer them. 
In ad dition to menu c hoic es, eac h automated  attend ant menu c an b e 
ad ministered  to allow c allers to transfer to an extension of their c hoic e. This 
allows the DEFINITY AUDIX system to p rovide Direc t Inward  Dialing  (DID) 
servic e for an entire c omp any. 
Businesses that Receive Many Calls
At b usinesses that typ ic ally rec eive many inc oming  c alls, suc h as telemarketing  
g roups, many c ustomers may wait for servic e for long  p eriod s of time. Using an 
automated  attend ant in this c ase c ould  inc rease c ustomer satisfac tion and  
p romote sales as follows: 
nThe switc h c ould  be ad ministered  to route c allers to an automated  
attend ant after waiting a c ertain leng th of time or when a c ertain numb er of 
c alls are in q ueue (req uires vec toring ). 
nThe attend ant menu c ould  g ive c allers the op tion of leaving  a messag e for 
a return c all, or remaining  on hold . If c allers elec t to leave a messag e, they 
could be routed to a general DEFINITY AUDIX voice mailbox with Call 
Answer p ermission. After hearing  the messag e, the ag ent c an b e 
p rep ared  with the essential information when making  the return c all. 
Nonresident Subscribers
The Automated  Attend ant feature c an p rovid e nonresid ent sub sc rib ers 
(DEFINITY AUDIX sub sc rib ers who d o not have an extension on the switc h, b ut 
d o have a DEFINITY AUDIX voic e mailb ox — suc h as salesp ersons) with the 
ab ility to rec eive messag es from c lients and  to retrieve those messag es from any 
loc ation without having  an offic e and telep hone on site.