Lucent Technologies Definity Audix System Feature Descriptions Manual

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
DEFINITY AUDIX Feature Summary 
371  
A
Call  Sc reening Rec ip ient Messag e Allows sub sc rib ers to listen to 
or interc ep t c all answer 
messag es as they are b eing  
left b y c allers.
Class of Servic e 
(COS)Sys Ad m Ad ministration Permits the system 
ad ministrator to assig n up  to 
12 c lasses of servic e, or sets 
user g roup s with uniq ue 
privileges.
Delivery Sched uling  
(Del Sc hed )Send er Sc hed uling Allows sub sc rib ers to 
schedule delivery of 
messag es for sp ecific  d ays 
and  times.
Dial Ahead/Through 
(Dial A/T)Sub sc rib er Op eration Allows sub sc rib ers to d ial 
throug h the system’s voic e 
promp ts, and  queue up  a 
series of c ommand s.
Dial-b y-Name 
(Dial Nam)Subscriber Directory Allows subscribers to dial 
another sub sc rib er b y name 
rather than extension 
number.
Dig ital Networking Send er/ 
Rec ip ientRouting Enables subscribers to 
exc hang e voic e mail 
messag es with any other 
AUDIX voice messaging 
system that is networked  with 
the DEFINTIY AUDIX system.
Direc tory (Dir) Sub sc rib er Direc tory Provides a system d irec tory 
so sub sc rib ers c an ac c ess 
other sub sc riber’s names 
and  numb ers q uickly.
Enhanc ed 
Disc onnec t Detec tionSys Ad m Ad ministration Allows the administrator to 
ad minister one or two 
different mec hanisms for 
detec ting  disc onnec ts when 
the D EFINITY swi tc h  is  
unab le to p rovid e reliab le 
disc onnec t information. Table 4. DEFINITY AUDIX Feature Summary — Continued
Feature User Function Summary 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
DEFINITY AUDIX Feature Summary 
372  
A
Esc ap e to Attend ant 
(Esc ap e)Caller Ac c ess Allows c allers to red irec t their 
c all from the DEFINITY 
AUDIX system (in c all answer 
mod e) to an ad ministered  
personal attend ant or 
op erator.
Exi t  A U D I X 
(Exit)Caller Ac c ess Allows c allers to d isc onnec t 
from the system without 
hang ing  up; p artic ularly 
c onvenient when a c aller is 
using  a calling  c ard.
Full Mailb ox Answer 
Mod e (Full MB)Caller Routing Provides a caller with options 
for c omp leting a c all when 
the recip ient’s mailb ox is full.
Guest Password  
(Guest)Caller Ac c ess Allows p eop le who are not 
DEFINITY AUDIX sub sc rib ers 
to ac c ess the system and  
leave messag es for 
sub sc rib ers.
I
NTUITY Messag e 
Manag erSub sc rib er PC interfac e Provides voic e p roc essing  
features at PCs that have 
IMM client software and LAN 
ac c ess to the DEFINITY 
AUDIX server.
Leave Word  Calling  
(LWC)Caller/Send er Messag e Allows a c aller on the same 
switc h to leave or send  a 
stand ard -format messag e, 
usually b y the touc h of a 
button, req uesting  that the 
called  p arty return the call.
Log in Announc ement 
(Log in)Sys Ad m/ 
Su b sc ri b e rInformation Enables administrators and 
users with broadcast 
privileges to c reate a special 
announc ement that all 
sub sc ribers hear when they 
log  on to the system. 
Sub sc rib ers c annot d elete 
the messag e, and  it is 
repeated eac h time a 
sub sc riber log s on until it is 
removed . Table 4. DEFINITY AUDIX Feature Summary — Continued
Feature User Function Summary 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
DEFINITY AUDIX Feature Summary 
373  
A
Mailing  List (Mail List) Send er Routing Allows sub sc rib ers to c reate 
lists for d elivering  messag es 
to a group of subscribers at 
onc e.
Messag e Delivery 
(Msg  Del)Send er Messag e Enab les sub sc ribers to send  
voice mail messag es to any 
touc h-tone telep hone 
anywhere in the world .
Messag e Send ing 
Restric tions 
(Msg Send  Res)Sys Ad m Routing Allows the system 
ad ministrator to avoid  ab use 
or misuse of voic e mail b y 
restricting who certain 
sub scribers c an send  
messag es to. It c an b e 
administered by subscriber 
or c lass of servic e. It d oes 
not restric t sub sc rib ers from 
leaving  c all answer 
messag es.
Messag e-Waiting  
Ind ic ator (MWI)Rec ip ient Notific ation Either a messag e-waiting  
lamp  or stutter dial tone that 
informs sub sc rib ers of new 
messag es.
Multiling ual All Greeting s Allows sub sc rib ers to hear 
voic e p romp ts from the 
announc ement set of their 
c hoic e as long  as the 
announc ement set has b een 
installed  on the system. It 
also allows c all answer users 
a c hoic e b etween two 
lang uag es for greeting s and  
prompts.
Multiple Personal 
Greeting s (MPG)Subscriber Greetings Allows subscribers to record 
and  store up to nine p ersonal 
greeting s, up  to three of 
whic h c an b e ac tive at onc e. 
Eac h greeting  c an b e set to 
answer either all c alls, or one 
of three c all typ es: 
internal/external, b usy/no 
answer, or out-of hours. Table 4. DEFINITY AUDIX Feature Summary — Continued
Feature User Function Summary 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
DEFINITY AUDIX Feature Summary 
374  
A
Name Rec ord  b y 
Su b sc r ib e r  
(Nam Rec )Subscriber Greetings Allows subscribers to record 
their own names, whic h are 
voiced during greetings, 
addressing and in message 
head ers.
Online Help (Help ) All Information Easily ob tained  information 
ab out how to use the system.
Outc alling  (Outc all) Rec ip ient Notific ation Allows the system to c all 
users at a sp ec ified  numb er 
to notify them of new 
messages. Can be activated 
for spec ific  time p eriod s.
Personal Direc tory 
(Pers Dir)Sub sc rib er Direc tory Permits eac h sub sc rib er to 
c reate a p rivate list of 
c ustomized  names (aliases) 
that c orresp ond  to other 
sub sc ribers or extensions. As 
with the system d irec tory, the 
personal d irec tory c an be 
queried b y name, used  for 
ad d ressing  messag es, 
transferring  c alls, and  
c reating  mailing  lists.
Playback and 
Rec ord ing  Control 
(Play Rec )All Playback, 
Rec o rd i ngAllows sub scrib ers to listen to 
c all answer and voic e mail 
messag es that they c reate or 
rec eive, then rep lay the entire 
messag e or step  backward s 
or forward s in four-sec ond  or 
ten-sec ond  intervals.
Pri o r it y M e s sa g e  
(Prior Msg )Send er Messag e Allows sub sc rib ers who have 
permission to send  p riority 
messag es, which are 
sp ec ially marked  and  
preferentially p resented  to 
rec ip ients.
Priority Outcalling 
(Prior Out)Rec ip ient Notific ation An op tion to the Outc alling  
feature that allows sub sc riber 
to b e notified  b y an outc all 
only when they have new 
priority messages. Table 4. DEFINITY AUDIX Feature Summary — Continued
Feature User Function Summary 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
DEFINITY AUDIX Feature Summary 
375  
A
Private Messag e 
(Priv Msg )Send er Routing Allows sub sc rib ers or c allers 
to d esig nate a messag e they 
c reate as 
private, which 
prevents it from b eing  
forwarded.
Save Voic e Sys Ad m Maintenanc e Allows system ad ministrators 
to b ac k up  voic e messag es, 
including greetings and 
automated  attend ants, on a 
MO d isk. 
Se c u ri t y  Pa s sw o rd  
(Sec  PW)Sub sc rib er Ac c ess Allows sub sc rib ers to p rotec t 
their mailb oxes b y restricting  
access.
Shared  Extension 
(Share Ex)All Routing Allows eac h of several 
sub sc ribers who share one 
extension to have a p rivate 
voice mailb ox.
System Cloc k 
(Sys Clock)Sys Ad m Sc hed uling A system c loc k that has 
bac kup  p ower for 
maintaining  ac curate time 
rec ord s for messag e head ers 
and  d elivery sc hed uling .
TDD All Op eration Provides the 
Telec ommunic ations Devic e 
for the Deaf (TDD) 
announc ement set on the 
same DEFINITY AUDIX 
system as voic e 
announc ement sets, 
satisfying  the messag ing  
need s of b oth group s of 
users with one system.
TTY A u t o m a t e d  
Attend antAll Routing Enab les the system 
ad ministrator to set up  TTY 
automated  attend ants that 
provide automated  attend ant 
servic e to hearing -imp aired  
callers. Table 4. DEFINITY AUDIX Feature Summary — Continued
Feature User Function Summary 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
DEFINITY AUDIX Feature Summary 
376  
A
Traffic  Rep orts 
(Traffic )Sys Ad m Rep orts Allows the system 
ad ministrator to g enerate 
statistic s ab out the numb er 
and  timing  of c alls that g o 
throug h the system.
Transfer Into 
AUDIX/Mailb ox 
(Trans In)Sub sc rib er Ac c ess Allows an attend ant to 
transfer a forward ed  or 
otherwise red irec ted  c all into 
the system, enab ling  the 
c aller to rec ord  a messag e 
for the sub sc rib er he/she was 
trying  to reac h.
Transfer Out of 
AUDIX — Basic  or 
Enhanc ed 
(Trans Out)Caller Access Allows any caller who has 
c alled  or b een red irec ted  to 
the DEFINITY AUDIX system 
to leave the system and  
transfer to any extension in 
the switc h’s d ial p lan.
Untouc hed  Messag e 
(Untouc h)Rec ip ient Messag e Allows sub sc rib ers to listen to 
messag es or messag e 
head ers in the inc oming  
sec tion of their voic e mailb ox 
without c hang ing  the status 
of the messag es from 
new or 
unop ened to old.
Voic e Mail (Vmail) Send er/Rec ip ie
ntRecording Allows subscribers to record 
a verb al letter that c an b e 
sent to one or more 
sub sc ribers on the DEFINITY 
AUDIX system.
Voic e Mailb ox 
(VMBox)All Playbac k Provides a storag e area 
(voic e mailb ox) on d isk for 
eac h subsc riber. The mailb ox 
is d ivid ed into inc oming and  
outg oing  messag es. The 
inc oming  sec tion stores c all 
answer and  voic e mail 
messag es. The outg oing  
sec tion stores voic e mail 
messag es and  p ersonal 
greeting s c reated by the 
sub sc rib er. Table 4. DEFINITY AUDIX Feature Summary — Continued
Feature User Function Summary 
						

							DEFINITY AUDIX Command Summary 
377  
B
DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
B
DEFINITY AUDIX Command 
Summary
All AUDIX sub sc ribers c an use the c ommand s listed  in the following  table. 
Outsid e c allers who reac h the system throug h the Call Answer feature may also 
use these c ommand s if they are familiar with the system and  have a touc h-tone 
telep hone. Sub sc ribers with the Call Answer feature may wish to inc lud e op tions 
suc h as     (Transfer) or   (Esc ap e to Attend ant) in their p ersonal g reeting s 
to assist outsid e c allers. These op tions must b e ad ministered  on the system to 
work. 
Table 5. AUDIX General Commands
Command Function Description
Available at 
all levels
:
  Help Plays a help menu listing  all availab le op tions at that 
point.
 Re s t a r tInterrupts what you’re d oing  and  returns you to the 
Ac tivity Menu. In CL-mode, allows subsc ribers who 
have reac hed  the DEFINITY AUDIX system throug h 
the Call Answer feature to ac c ess their own 
mailb oxes b y entering  the  
 c ommand . This is 
esp ec ially useful for long -d istanc e c alls.
 
Wait Causes the system to p ause if you need more time 
before entering the next command. You can 
reac tivate b y p ressing      (for help ) or any valid  
c ommand . This value is set b y the system 
ad ministrator (0 to 999 sec ond s). If you wait the 
sp ec ified  time, the system hang s up .
*T0
*H
*R
*R
*W
*H 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
DEFINITY AUDIX Command Summary 
378  
B
  Transfer Allows any c aller to transfer to another extension in 
the switc h’s d ial p lan by entering  the numb er and 
p ressing   . The d efault ad d ressing  mod e for Call 
Transfer is b y extension. To d ial an AUDIX sub sc rib er 
b y name, first p ress    , then typ e the name (last 
name first), and  p ress  . If the system req uests 
more letters, ad d  them at the p oint where you left off.
  
Names or 
Numbers 
Direc toryAc c esses the names-and -numbers d irec tory for all 
AUDIX sub sc rib ers. To find  a sub sc rib er’s extension, 
type the name (last-name-first) and  p ress  . The 
system announc es the sub sc rib er’s name and  
extension numb er. If the system req uests more 
letters, ad d  them from the p oint where you left off. 
(For names, the letter Q is on the 7 key, and Z is on 
the 9 key.) To find  out a name for an extension, press 
  
(for Alternate Ad d ressing ) to switc h mod es, 
then enter the extension and   . To exit the d irec tory, 
press .
Available at 
all levels
:
 
Esc ap e Transfers out of the system to a p re-administered  
attend ant (suc h as a sec retary). If no attendant is 
d efined , the c all will not transfer.
  
Exit Causes the system to hang  up  without 
d isc onnec ting , useful if you are using  a c alling  c ard  
and  wish to make another c all.
Available at 
the Ac tivity 
Menu
:
   
Relog in Log s off the c urrent session and  p lays a g reeting  
messag e, allowing  another sub sc riber to log on after 
you without red ialing .
Available in 
Call Answer
:
 
Esc ap e Use this c ommand  instead  of or after leaving  a c all 
answer messag e to transfer to the c alled  p arty’s 
secretary or other attendant.
Private After ap p roving  your messag e, p ress   to make the 
messag e p rivate. This ensures that the messag e 
won’t be forwarded. Table 5. AUDIX General Commands — Continued
Command Function Description
*T
#
*A
#
**N
#
*A
#
#
*0
**X
**R
0
11 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
DEFINITY AUDIX Command Summary 
379  
B
Priority After ap p roving  your messag e, p ress   to make the 
messag e p riority. 
   Sw it c h  
Lang uag esUse this c ommand  if the c all answer g reeting  tells 
you to p ress     to switc h to the alternate 
lang uag e, and you wish to hear the g reeting  in the 
alternate lang uag e.
    Exit Causes the system to hang  up  without 
d isc onnec ting . This is useful if someone interc epts 
your c all after you start to leave a messag e, and  you 
want to ensure that the c onversation is not b eing  
record ed .
Available 
when 
listening  to or 
c reating  
messag es
:
End  or Skip End s an informational string  (suc h as a name, 
p assword , or extension number), or skip s over a 
messag e or entry.
Ap p rove End s a func tion, allowing  you to g o to the next step .
Listen After the system p lays the messag e head er, p ress   
to listen to the messag e. If you are c urrently listening  
to the messag e, you c an p ress   to rep lay the 
messag e from the b eg inning .
Rewind Causes the system to rewind a message or header.
Play Plays the c urrent message or header. For example, if 
you have just listened  to a messag e and  want to hear 
the head er ag ain (from the b eg inning ), simp ly p ress 
 (Rewind ) and    (Play).
Available 
when 
listening  to or 
c reating  
messag es
:
  Delete Erases a messag e, head er, or entry.
    Und elete Restores a messag e, head er, or entry immed iately 
after it was erased . Table 5. AUDIX General Commands — Continued
Command Function Description
22
*1
*1
**X
#
#
00
0
2
3
23
*D
**U 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  Issue 5
May 1999
DEFINITY AUDIX Command Summary 
380  
B
Step  b ac k Req uests the system to b ac k up  in a messag e in 
4-sec ond  inc rements. The system c an only rewind  
messag es, not head ers. If the messag e is not open 
(you’ve only heard  the head er), the system p lays it 
back from the beginning.
Step  forward Req uests the system to skip  forward  in a messag e in 
4-second increments.
Ra i s e  v o l u m e  
1Inc reases volume eac h time the key is p ressed .
Lower volume
1.Dec reases volume each time the key is p ressed .
Dec rease 
sp eed
1.Dec reases sp eed  eac h time the key is p ressed .
Inc rease 
sp eed
1.Inc reases sp eed  eac h time the key is p ressed .
Available in 
Mailb oxes
:
 
Bac k up When reviewing several messag es or head ers in your 
incoming  or outgoing mailb oxes, p ress     to back 
up  to the p revious head er/message p air; this func tion 
is the same as p ressing    rep eated ly to b ac k up .
 
  Listen Listen to messag es; this is equivalent to the   
p layb ac k c ommand .
  
Hold Save an inc oming  messag e in its c urrent c ateg ory 
(suc h as new or unop ened ).
-
-Delivery 
OptionsAfter ad d ressing  a messag e, you c an mark it as 
private by pressing  , and/or priority by pressing 
. You c an have the messag e d elivered  at a 
sp ec ific  time and  d ate b y p ressing   . To file a c op y 
of the messag e, p ress  . Those with b road c ast 
p ermission c an make the messag e 
broadcast by 
p ressing   , or make it a 
log in announc ement by 
pressing , Table 5. AUDIX General Commands — Continued
Command Function Description
5
6
4
7
8
9
*B
*B
2
*L0
**H
14
891
2
3
4
8
9