Lucent Technologies Definity Audix System Feature Descriptions Manual

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Transfer Into Mailbox (DS Mode Only) 
311 Feature Operation 
 
Figure 53. Call Transfer Into Mailbox Example
1. Calling party A calls principal B and is covered or redirected to secretary 
C. 
2. Calling  p arty A ind ic ates a d esire to b e transferred into DEFINITY AUDIX 
to leave a messag e for B. 
3.Sec retary C initiates a transfer to the DEFINITY AUDIX “ transfer extension”  
whic h is c overed  to the DEFINITY AUDIX hunt g roup . 
4. When the DEFINITY AUDIX system sees that the c alled  p arty is “ AUDIX 
TRANSFER,”  the system promp ts the c aller (C) to enter the d esired  
extension numb er. C enters B’s extension and  c omp letes the transfer. 
5. A is c onnec ted  to the DEFINITY AUDIX system, hears B’s p ersonal 
g reeting  and  leaves a messag e for B. 
(A on hold)
Secretary
C
Called Principal
B
Phase 2:  C transfers to the transfer extension, is redirected to AUDIX, and identi®es B as recipient.
Calling Party
A
Secretary
C
Called Principal
B
Phase 3:  C completes transfer and A leaves message for B. Phase 1:  A calls B and is redirected to C.
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transfer ext. AUDIX
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transfer ext. AUDIX
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AUDIX
transfer ext. AUDIX
hunt groupAUDIX
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A
Secretary
C
Called Principal
B
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Calling Party
A 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Transfer Into Mailbox (DS Mode Only) 
312 Interactions with Other Features 
Interactions with Other Features
This sec tion id entifies the interac tions of the Transfer Into Mailb ox feature with 
switc h features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Transfer Into Mailb ox feature interac ts with switc h features as follows: 
nCall Conferenc e Into AUDIX:   An attend ant in a c all-c overag e path may 
c onferenc e a c all into the DEFINITY AUDIX system b y using  the 
Sp lit-A-Call feature (Sp lit or Start button), then dialing the DEFINITY AUDIX 
transfer extension numb er. The attendant c an then remain on the c all, or 
p ress the Release b utton to drop  out of the c onferenc ed  c all. 
nCall Coverag e/Call Forward ing /Call Pic kup:  This feature c an red irec t c alls 
from the sub sc rib er’s extension to a c overing  attend ant. 
Interactions with Other DEFINITY AUDIX 
Features
The Transfer Into Mailb ox feature interac ts with other DEFINITY AUDIX features 
as follows: 
nADAP:   Calls that are transferred  to sub sc rib er mailb oxes g enerate Call 
Answer d ata on the feature traffic  and  sub sc rib er traffic  sc reens. This d ata 
can be accessed using ADAP. 
nCall Answer:   When a c aller is transferred  to a sub sc rib er’s voic e mailb ox, 
the Call Answer feature is ac tivated  and  p lays the sub sc rib er’s g reeting . 
nFull Mailb ox Answer Mod e:   If a c aller is transferred  to a subsc rib er’s 
voic e mailb ox and  the mailb ox is full, the c aller will hear a messag e stating  
that no messag es c an b e left for that sub sc rib er. The system will then offer 
other op tions to the c aller. 
nMultiling ual:   The DEFINITY AUDIX system answers a transferred  c all from 
the AUDIX TRANSFER p ort in the system announc ement set and  promp ts 
the c aller to enter the extension of the d esired  sub sc rib er mailb ox. If the 
Multiling ual feature is ac tivated  and  all attend ants using this feature c an 
work with the p romp t to enter the extension in the system announc ement 
set, then no c hang e is req uired . Otherwise, the system administrator mig ht 
rerec ord  the p rompt to enter the extension in all lang uag es of interest. 
nMultiple Personal Greeting s:   If a c aller is transferred  to a sub sc rib er’s 
voic e mailb ox and  the sub sc rib er is using  the Multip le Personal Greeting s 
feature, the c aller will hear the g reeting  sc hed uled  for this typ e of c all 
(internal, external, out-of-hours, b usy, or no answer).  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Transfer Into Mailbox (DS Mode Only) 
313 Interactions with Other Features 
nName Record by Subscriber:   If a c aller is transferred  to a sub sc rib er’s 
voic e mailb ox and  the sub sc rib er is using  the Name Rec ord  By 
Sub sc rib er feature, the c aller will hear the sub sc riber voic e his/her own 
name d uring  the g reeting . 
nTr a f f i c  R e p o r t s:   Calls that are transferred  to sub sc rib er mailb oxes 
g enerate Call Answer d ata on the feature traffic  and  sub sc rib er traffic  
sc reens. 
nVoice Mailb ox:   Callers who are transferred  into the DEFINITY AUDIX 
system are sent to the intend ed  sub sc rib er’s voic e mailb ox where they 
c an leave a messag e.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Transfer Into Mailbox (DS Mode Only) 
314 Interactions with Other Features  
						

							Transfer Out of AUDIX — Basic (DS Mode) 
315  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Transfer Out of AUDIX — Basic feature allows any c aller 
who has reac hed  the system to leave it and transfer to any 
extension in the switc h’s d ial p lan.
Wh o h a s i t: Any c aller who reac hes the 
DEFINITY AUDIX system c an 
transfer out of the system (if 
ac tivated ).
 
Who c ontrols it: The system ad ministrator ac tivates 
the Transfer Out of AUDIX feature 
for the entire system using  the 
System-Parameters Features 
sc reen. Transfer restric tions c an 
b e set to “ d ig its”  or “ sub sc rib ers.”
nCallers who reach a sub scrib er’s 
voic e mailb ox via the Call Answer 
feature may leave a messag e for 
the sub sc rib er first, then transfer 
to another extension.
nCallers may selec t name ad dress-
ing instead  of extension numb ers 
to transfer
i (see the Dial-b y-Name 
feature for more information).
nThe caller must use a touch-tone 
telep hone to transfer out unless 
the c aller reac hes an Automated  
Attend ant that has been ad minis-
tered  to transfer the c all after tim-
ing-out.
nValid  transfer d estinations are 
extensions on the c alled  switc h.
Transfer Out of AUDIX — Basic (DS Mode)
Sys-Par Fea 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Transfer Out of AUDIX — Basic (DS Mode) 
316 Applications 
Applications
When a c aller reac hes the DEFINITY AUDIX systemsystem, the c aller c an leave a 
messag e for one sub sc rib er and transfer to another sub sc rib er’s extension 
without having  to hang  up . This is p artic ularly useful for long-d istanc e c alls, or 
when the c aller is using  a pay p hone. Also, anytime after log g ing  in, sub sc rib ers 
c an transfer to other sub sc rib ers. 
Considerations
The DEFINITY AUDIX system, like all voice messaging and automated attendant 
systems, is sub jec t to unauthorized  long  d istanc e c all attemp ts (toll fraud ). But 
the system ad ministrator c an take step s to minimize the risk. 
When setting  up  the Transfer Out of AUDIX — Basic  feature on the 
System-Parameters Features sc reen, the system ad ministrator c an make the 
system more sec ure b y setting  the transfer restric tion field  to sub sc rib ers. This 
virtually eliminates the fraud ulent use of c all transfer sinc e the system will verify 
that the req uested  transfer extension is ad ministered . 
NOTE:
If the sub sc rib ers restric tion is used , non-resid ent sub sc rib ers (users with 
a mailbox but no telep hone on the switc h) should  not b e assigned  to 
extension numb ers that start with the same dig it(s) as the switc h trunk 
access codes (9 for example). 
!CAUTION:
Ac tivating  the Transfer Out of AUDIX — Basic  feature c an leave your system 
vulnerab le to p ossib le toll fraud . See the BC Systems Prod uc ts Sec urity 
Handb ook, 555-025-600, for more information on DEFINITY AUDIX sec urity 
issues. 
See DEFINITY AUDIX System — Ad ministration, 585-300-507, for more 
information on minimizing  toll fraud . 
Requirements
The system ad ministrator must ac tivate the Transfer Out of AUDIX — Basic  
feature for the entire system using  the System-Parameters Features sc reen.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Transfer Out of AUDIX — Basic (DS Mode) 
317 Feature Operation 
Feature Operation
In disp lay set (DS) integ ration mod e, the DEFINITY AUDIX system uses the Basic  
Call Transfer switc h feature. Basic  Call Transfer uses a switc hhook-flash method  
to send  the transfer c ommand  over analog  voic e p orts. The DEFINITY AUDIX 
system goes off-hook, waits for a d ial-tone, d ials the transfer numb er, then waits 
ag ain for the c onnec tion to c omp lete. If the c alled  numb er is b usy, c allers will 
hear nothing  and  must hang  up  (c allers are 
not automatic ally returned  to the 
system). 
NOTE:
On many switc hes, you c annot transfer c alls to an attend ant c onsole using  
either the Transfer Out of AUDIX — Basic  feature or the Automated  
Attend ant feature. Chec k your switc h d oc umentation for c all transfer 
restric tions. 
The Transfer Out of AUDIX — Basic feature is used whenever a subscriber wants 
to resp ond  to a messag e b y automatic ally p lac ing  a return c all or when a c all has 
b een red irec ted  to the system via the Call Answer feature. In the latter c ase, the 
c aller may either leave a message and  then transfer to any extension or transfer 
immed iately. 
To transfer to another extension while in the DEFINITY AUDIX system, d o the 
following : 
1. Press     to initiate the transfer. 
2. Enter the extension numb er (or name) you want to transfer to and  p ress 
. If extension ad d ressing  is your d efault mod e, and  you want to d ial a 
sub sc rib er b y name, p ress     (for Alternate Ad dressing  Mod e) then 
enter the sub sc rib er’s name (last name first) and  p ress  . For examp le, 
to reac h John Dreyer, the c aller would  enter          
   .
The system will ask you to wait while it p lac es the c all. 
For more information about administering the Transfer Into AUDIX—Basic 
feature, see 
DEFINITY AUDIX System — Ad ministration, 585-300-507, or 
DEFINITY AUDIX System Release 4.0 — Sc reens Referenc e, 585-300-213.
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Transfer Out of AUDIX — Basic (DS Mode) 
318 Interactions with Other Features 
Interactions with Other Features
This section id entifies the interactions of the Transfer Out of AUDIX — Basic  
feature with switc h features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Transfer Out of AUDIX — Basic  feature interacts with switch features as 
follows: 
nBasic  Call Transfer:   This typ e of c all transfer is used  b y the DEFINITY 
AUDIX system in DS mode only. It is not g uaranteed  to work on multip le 
switc hes. 
nHost Comp uter Ac c ess:   Comp uter c enters often req uire off-p remises 
users to enter an external sec urity c od e to log  on to a c omp uter. To 
p revent off-p remises c allers from b yp assing  external sec urity with the 
Transfer Out of AUDIX — Basic  feature, the switc h Host Comp uter Ac c ess 
feature should  b e set up  to c ontrol c omp uter ac c ess throug h trunk g roup s. 
The station numb er for the c omp uter should  always route c allers to the 
trunk g roup  that req uires an external sec urity c od e, sinc e c allers must d ial 
a numb er to transfer. The trunk g roup (s) used  only b y internal c allers 
should  have no station-number steering c od e. 
Interactions with Other DEFINITY AUDIX 
Features
The Transfer Out of AUDIX — Basic  feature interac ts with other DEFINITY AUDIX 
features as follows: 
nAutomated  Attend ant:   The Automated  Attend ant feature makes use of 
the Transfer Out of AUDIX — Basic  feature to transfer c allers b ased  on the 
menu c hoic e they make. 
nCall Answer:   When a c aller is sent to a sub sc rib er’s voic e mailb ox via the 
Call Answer feature, the c aller c an transfer to another extension in the 
switc h d ial p lan using  the Transfer Out of AUDIX — Basic  feature. If a 
c overing  extension is ad ministered  for the sub sc rib er or a system d efault 
c overing  extension is d efined , the c aller who reac hed  the system via the 
Call Answer feature c an transfer to the c overing  extension b y p ressing   . 
nDial-b y-Name:   When transferring  out of the system, c allers c an use the 
Dial-By-Name feature to transfer to another DEFINITY AUDIX sub sc rib er’s 
extension. 
nOnline Help:   Help is available at any time and is ac cessed by pressing 
 .
nVoice Mailb ox:   If a sub sc rib er listens to a messag e and  wants to c all the 
send er, the sub sc rib er c an p ress     to have the DEFINITY AUDIX 
system plac e the c all automatic ally.
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							Transfer Out of AUDIX — Enhanced (CL Mode) 
319  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Transfer Out of AUDIX — Enhanc ed feature allows any 
c aller who has reac hed  the DEFINITY AUDIX system to leave 
it and  transfer to any extension in the switc h’s d ial p lan.
Wh o h a s i t: Any c aller who reac hes the DEFINITY 
AUDIX system c an transfer out of the 
system (if the feature is ac tivated).
Wh o c o n t r o l s i t: The system ad ministrator activates the 
Transfer Out of AUDIX feature for the 
entire system using  the 
System-Parameters Features sc reen.
nCallers may selec t name ad dress-
ing instead  of extension numb ers 
to transfer (see the Dial-b y-Name
 
feature for more information).
nTo transfer out of the DEFINITY 
AUDIX system, the caller must 
use a touc h-tone telep hone unless 
the c aller reac hes an Automated  
Attend ant that has been ad minis-
tered  to transfer the c all after tim-
ing-out.
nValid  transfer d estinations c ould 
b e extensions on a sing le switc h, 
or multip le switc hes (for example, 
in a main/satellite switc h setup  or 
in a DCS Network).
Transfer Out of AUDIX — Enhanced (CL Mode)
Sys-Par Fea 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Transfer Out of AUDIX — Enhanced (CL Mode) 
320 Applications 
Applications
When a c aller reac hes the DEFINITY AUDIX system, the c aller c an leave a 
messag e for one sub sc rib er and transfer to another sub sc rib er’s extension 
without having  to hang  up . This is p artic ularly useful for long -d istanc e c alls. Also, 
anytime after log g ing  in, sub sc rib ers c an transfer to other sub sc rib ers. 
NOTE:
Enhanc ed  Call Transfer — as op posed  to Basic  Call Transfer — is an 
effective way to prohibit callers from transferring out of the DEFINITY 
AUDIX system and  p lac ing  unauthorized  long -d istanc e c alls from the 
switch. 
Considerations
The DEFINITY AUDIX system, like all voice messaging and automated attendant 
systems, is sub jec t to unauthorized  long  d istanc e c all attemp ts (toll fraud ). But 
the system ad ministrator c an take step s to minimize the risk. Care also should  b e 
taken to p revent outc alls (Outc alling , Call Delivery, or AMIS Analog  Networking ) 
from g oing  to unauthorized  loc ations. 
!CAUTION:
Althoug h the Transfer Out of AUDIX — Enhanc ed  feature was d esig ned to 
p revent unauthorized  long -d istanc e c alls from the switc h, Luc ent 
Tec hnolog ies c annot p red ic t p otential ab use from hac kers. See the BC 
Systems Prod uc ts Sec urity Hand b ook, 555-025-600, for more information 
on AUDIX security issues. 
Requirements
The system ad ministrator must ac tivate the Transfer Out of AUDIX feature for the 
entire system using  the System-Parameters Features sc reen. There are two 
Transfer Typ es for Enhanc ed  Call Transfer that ap p ly when the c aller p resses 0 to 
esc ap e to the operator after b eing  forward ed  to the DEFINITY AUDIX system: 
nenhanced_no_cover_0
 treats the c all as a red irec ted call. The call will 
not b e sub jec t to c all c overag e or c all forwarding  as d efined  for the 
specified destination extension. 
nenhanced_cover_0
 treats the c all as a direct c all p rovid ing  c all 
c overag e and  c all forward ing  as d efined  for the d estination extension. The 
covering extension person will 
not see (on the d isp lay set) who the c all 
was originally sent to.