Lucent Technologies Definity Audix System Feature Descriptions Manual

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Online Help 
231 Feature Operation 
Administration Terminal Online Help
The DEFINITY AUDIX system inc lud es an ad ministration terminal online help  
fac ility. This Online Help  feature g ives an ad ministration terminal user a summary 
of c ommand s, sc reens, and  field  op tions at the touc h of a key. All DEFINITY 
AUDIX ad ministration and maintenanc e sc reens offer three levels of online help  
to sup p lement written d oc umentation: 
 
INTUITY Message Manager Online Help
See INTUITY Message Manag er User’s Guid e, 585-310-725, for information on 
how to use the various typ es of IMM online help  
Command HelpWhenever your c ursor is on the c ommand  line of the 
terminal sc reen, you c an use the Online Help  feature to 
find  out the next p ossib le seg ments (parts) of a sc reen 
name b y either p ressing  the   key or using  a 
CTRL-key seq uence. The Online Help  feature lists all leg al 
c ommand  op tions availab le to you at that point in the p ath. 
After typ ing  a valid  seg ment (or its uniq ue ab b reviation) 
and  p ressing   , you c an ag ain req uest help  for the 
next seg ment. 
Sc reen HelpWhenever a sc reen is d isp layed , use the   key (or 
eq uivalent) to show a summary of the sc reen’s purpose, 
valid  c ommand s (suc h as the Enter
 c ommand s), and  
other pertinent information. The d isp lay-only field s for that 
sc reen (if any) are also listed . 
Fi e l d  H e l pWhenever the c ursor is on a d ata-entry (mod ifiab le) field in 
a sc reen, you c an use the   key to show a b rief 
d esc rip tion of that field  and  list the valid  options you may 
enter. Bec ause the c ursor c annot rest on a d isp lay-only 
field , these field s are d esc rib ed in the sc reen summary. 
CHOICES
ENTER
HELP
CHOICES 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Online Help 
232 Interactions with Other Features 
Interactions with Other Features
This sec tion id entifies the interac tions of the Online Help  feature with switc h 
features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Online Help  feature has no d irec t interac tions with any switc h features. 
Interactions with Other DEFINITY AUDIX 
Features
The Online Help  feature is availab le for all of the DEFINITY AUDIX features. 
  
						

							Outcalling 
233  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
Outc alling  allows the DEFINITY AUDIX system to c all sub -
sc rib ers and  inform them of new messag es
Wh o h a s i t: Only DEFINITY AUDIX sub scrib ers 
who have b een g iven Outc alling  
p ermission b y the system 
ad ministrator c an use this feature. 
The system ad ministrator c an 
ac tivate or d eny Outc alling  for 
individ uals on the Class of Servic e 
or Sub sc rib er sc reen.
Wh o c o n t r o l s i t: The system ad ministrator d efines 
system-wid e Outc alling  
p arameters using  the 
System-Parameters Outc alling  
sc reen. These p arameters inc lud e 
enabling or disabling Outcalling 
for the entire system, defining up  
to three periods per day when 
Outc alling  is ac tivated  (or it c an b e 
left c ontinuously ac tive), setting  
the maximum numb er of d ig its the 
system c an d ial to p lac e an 
outc all, d efining  the maximum 
numb er of p orts that the system 
c an use simultaneously to p lac e 
outc alls, and  d efining  the retry 
interval.
Wh o c a n a c c e s s it: If Outc alling  is ac tivated  for the 
entire system, any DEFINITY 
AUDIX sub sc rib er who has 
p ermission c an use ac tivity 6 on 
the Ac tivity Menu to instruc t the 
system to plac e outc alls to them at 
the p hone numb er they sp ec ify.
nIf an outc all is p lac ed  to a rotary 
p hone or p ag er, you will not b e 
ab le to retrieve your messag es. 
For this reason, assign Outc alling 
only to touc h-tone p hones unless 
you are using  this feature for mes-
sag e notific ation.
nOutcalls are not placed while you 
are log g ed  on to the system. If you 
hang  up  without reviewing  your 
new messag es, outc alls will b e 
p lac ed  using  the c urrent sc hed -
ule.
nThe maximum numb er of d ig its 
sub sc rib ers c an sp ec ify as their 
outc all numb er may b e limited to 
p revent sub sc rib ers from req uest-
ing  long -d istanc e c alls (the maxi-
mum leng th is 60 d ig its). Limiting  
the numb er of d ig its may p revent 
having  p ag ers alerted  throug h 
Outcalling, however.
Outcalling
C O S,  Su b ,  Sy s- Pa r  O u t 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Outcalling 
234 Applications 
Applications
This feature is often used on systems that d o not have messag e-waiting  lamp  
c ap ability. It may also b e useful for sub sc rib ers who work at home or another 
loc ation, or who wish to b e notified  p romp tly of new messag es d uring or after 
reg ular working  hours. Further, this feature c an b e used to notify sub sc rib ers of 
new messages by calling their pagers or radio pagers. 
Considerations
Outc alling  permission should b e g iven with c are, b ec ause it uses p orts and  trunk 
lines that mig ht otherwise b e used  for stand ard  voic e mail and  c all answer 
op eration. If outc alling is used  exc essively, or if the system is und ersized , it may 
tax system resourc es. Bec ause even routine messag es trig g er outc alls, 
outc alling  c an use resourc es unnec essarily. A g ood  way to make jud ic ious use of 
outc alling  is to use the 
Priority Outc alling feature in c onjunc tion with the Pr io ri t y  
Messag e
 feature. 
I
NTUITY Messag e Manag er (IMM) uses the Outc alling  feature to c omp lete a c all to 
a sub sc rib er’s telep hone; this c an c ause p ort c ontention with other Outc alling  
c alls. The numb er of Outc alling  p orts may need  to b e inc reased when using 
IMM.
The DEFINITY AUDIX system, like all voice messaging and automated attendant 
systems, is sub jec t to unauthorized  long  d istanc e c all attemp ts (toll fraud ). But 
the system ad ministrator c an take step s to minimize the risk. 
NOTE:
To minimize the possibility of toll fraud, ad ministrators should turn off 
outc alling  on a p er-subsc rib er b asis via the Sub sc rib er or Class of Servic e 
sc reens. The numb er of d ig its used  for outc alling  c an also b e restric ted  on 
a system-wid e b asis using  the System-Parameters Outc alling  sc reen. 
For more information on minimizing  toll fraud , see 
DEFINITY AUDIX System — 
Ad ministration
, 585-300-507. 
Requirements
The system ad ministrator ac tivates the Outc alling  feature using  the 
System-Parameters Outc alling  sc reen. The field s on this sc reen allow the 
ad ministrator to set c ertain restric tions on outc alling  ac tivity. After outc alling  has 
b een ac tivated and  ad ministered  on the sc reen, an aud it must b e run; otherwise, 
the Outc alling  feature will not work. Note that any time the ad ministrator c hang es 
the numb er of p orts availab le for the Outc alling  feature, the switc h-translations 
aud it must b e run to ac tivate those c hang es.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Outcalling 
235 Feature Operation 
Systems with Outc alling enab led  may req uire ad d itional voic e p orts d ep end ing  
on the number of people who use the feature, the length of outcalls, and the 
freq uenc y of notific ation attemp ts. For examp le, a suc c essful (answered ) outc all 
may take 20 sec ond s to hang  up , while an unsuc c essful outc all may take up  to 
one minute for the system to hang  up  (the system waits for p otential inp ut b efore 
timing-out and  end ing  the c all). 
Feature Operation
When sub sc rib ers rec eive new messag es and  the Outc alling  feature is ac tive, 
the system c alls them after the d elay spec ified  by the system ad ministrator on 
the System-Parameters Outc alling  sc reen. The system pauses a few sec ond s, 
then p lays an Outc alling announc ement five times (this is b ec ause the system 
d oes not know when, or if, the c all is answered ). A tone p lays at the end of the 
announc ement in c ase another system answers the c all (as a result of normal 
c all-c overag e). This c auses the answering  system to hang  up  without rec ording  a 
messag e.  
Figure 34. Outcalling Operation
Enter
a.m.Enter
a.m.
Enter
p.m.Enter
p.m.Approve
Delete Star t Time: End Time:
Hour Minutes Hour Minutes
Log Into
AUDIX
::
OutcallingChange
Number
For Any
Messages Any Time New Number
Schedule
For Priority
Messages Prime Time
Help
Specify
Time
Restrictions Tu r n
Off
Tu r n
On
To H e a r a
List of OptionsListen to Restrictions
Return to Outcalling MenuReturn to Activity Menu Return to Activity Menu
Return to Activity MenuReturn to Outcalling Menu
Return to Outcalling Menu
Return to Outcalling Menu 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Outcalling 
236 Feature Operation 
The following sec tions d esc rib e how you c an tailor the use of the Outc alling  
feature to your needs. 
The Priority Outc alling  feature allows you to administer the system so that you will 
rec eive an outc all only when 
priority messag es have b een d elivered  to your voice 
mailb ox. For more information, see the Priority Outc alling
 feature. 
Changing the Outcalling Number
Figure 35. Changing the Outcalling Number
You can change your Outcalling number at any time by following the procedure 
below: 
1. Log  in to the DEFINITY AUDIX system. 
2. Press   to select Outcalling  ad ministration. 
3. Press   to c hange the Outc alling  number. 
The system will pause 1.5 sec ond s for eac h   that ap p ears in the 
Outcalling number string. This is useful when giving the system a pager 
numb er or a number for a remote loc ation. 
4. Enter the new numb er (up  to 60 c harac ters [ d ep ending  on ad ministration], 
inc lud ing  p auses), and  then p ress  .
nIf the system is to p lac e an outc all to a p ag er, enter the p ag er 
numb er, c ount the numb er of sec ond s of silenc e b efore the b eep er 
sig nals to enter the final, id entifying d ig its, then c onvert the numb er 
of sec ond s to system pauses. For examp le, 6 sec ond s at 1.5 
sec ond s p er p ause would  eq ual four p auses (do not use a p ause 
as the first entry in your Outc alling  numb er). 
Log Into
AUDI X
Outcal li ngChange
Number
New Number
Schedule
Hel p
Tu r n O f f
Tu r n O n
To H e a r a
Li st of Options
Return to Outcal li ng MenuReturn to Outcalling Menu
6
1
*
# 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Outcalling 
237 Feature Operation 
nTo inc lud e a p ound  sig n (#) as the first d ig it of the numb er, enter  .
nTo inc lud e a star (*) as the first d ig it of the numb er, enter  .
nIf the system is to p lac e an outc all to a p ag er that req uires   sig ns 
as p art of the d igit string other than as the first d ig it, enter     
(the   tells the system to inc lud e   in the numb er. In this c ase, 
the system d oes not reg ister   as a p ause). For examp le, for the 
system to reac h your p ag er with an outc all, it may need  to d ial a 9, 
wait 1.5 sec ond s, d ial a seven-d ig it number, then d ial # and  a 
three-d ig it numb er, followed  b y a pound . You would  enter the 
following :
               
nFor pagers requiring a pound sign termination, end your digit string 
with   .
nAnything you enter will b e interp reted  as p art of the c alled  numb er. 
No g lob al c ommand s suc h as     are ac c ep ted  at this time.
nIf a mistake is mad e while entering  the numb er, p ress  , then, 
p ress   ag ain and  enter the c orrec t numb er. 
NOTE:
Although p ag er c alls are not g uaranteed  to work with the DEFINITY 
AUDIX system, there are many b rand s of p ag ers that are c urrently 
in use with DEFINITY AUDIX systems. The Motorola p ag er and  the 
Skyp ag er have b een tested  with the DEFINITY AUDIX system. 
Sub sc rib ers should experiment with the numb er of p auses need ed 
to make an outc all to a p ag er. 
#
*
#
*#
*#
*
9*1234567*#123#
*##
*D
#
1 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Outcalling 
238 Feature Operation 
Scheduling Outcalling
Figure 36. Scheduling Outcalling
To spec ify a d aily time p eriod  for the system to p lac e an outc all, d o the following : 
1. Log  in to the DEFINITY AUDIX system. 
2. Press   to select Outcalling  ad ministration. 
3. Press   to sc hed ule Outc alling .
4. Take one of the following actions: 
nTo b e c alled any time (d ay or nig ht), p ress  .
nTo b e c alled d uring  p rime time (set b y your system ad ministrator), 
p ress .
nTo listen to the sc hed uling  restric tions ind ic ating  when Outc alling  is 
availab le (set b y your system ad ministrator), p ress  .
nTo sp ec ify a time p eriod  for the system to p lac e an outc all, 
a. Press   to selec t a time p eriod  for Outc alling  to start and  
end . 
b . Enter the starting hour and  minutes (either one or two d ig its 
for the hour and two d ig its for the minutes). 
For example, press       for 2:05. 
Enter
a.m.Enter
a.m.
Enter
p.m.Enter
p.m.Approve
Delete Star t Time: End Time:
Hour Minutes Hour Minutes
::
Any Time
Prime Time
Specify
Time
Restrictions
Listen to RestrictionsReturn to Outcalling Menu
Return to Outcalling MenuReturn to Outcalling MenuLog Into
AUDIX
OutcallingChange
Number
Schedule
Help
Tu r n O f f
Tu r n O n
To H e a r a
List of Options
6
2
1
2
4
3
205 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Outcalling 
239 Feature Operation 
c . Press   (2) for A.M. or   (7) for P.M., and  then p ress  .
d . Enter the end ing hour and  minutes. 
e. Press   (2) for A.M. or   (7) for P.M., and  then p ress  .
If the sc hed ule is not c orrec t, p ress     to d elete, and  
re-enter the time p eriod . 
f. Press   to app rove the sc hedule. 
Turning Outcalling On/Off
Figure 37. Turning Outcalling On/Off
An Outc alling  numb er is not erased  when Outc alling  is turned  off. Outc alling c an 
always b e turned  on ag ain to use the orig inal number you set without req uiring  
you to re-enter the numb er. 
1. Log  in to the DEFINITY AUDIX system. 
2. Press   to select Outcalling  ad ministration. 
3. Press   (9) to turn Outc alling  on, or p ress   (6) to turn Outc alling  off. 
If you turn Outc alling  on, you must selec t either   to ac tivate Outc alling  
for all new messag es, or   to ac tivate Outc alling  for only new Priority 
messag es. 
AP#
AP#
*D
#
Y
On
Log Into
AUDIXOutcalling
6
2 For All New Priority Messages
1 For All New Messages
Off
N
6
YN
1
2 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Outcalling 
240 Interactions with Other Features 
Responding to an Outcall
When an outc all is answered , the system p rovid es the p erson answering  the c all 
with three c hoic es: rec eive the messag es, c anc el Outc alling , or d isc onnec t. 
nTo rec eive the messag es: 
1. Answer the ring ing  p hone. 
2. Log  in to the DEFINITY AUDIX system. 
3. Listen to messag es. 
nTo c anc el Outc alling : 
1. Answer the ring ing  p hone. 
2. Press   to c anc el the outc all; the system won’t c all again until 
there are more new messag es. 
nTo d isc onnec t: 
Hang up  without log g ing  in or c anc eling  the outc all; the system will 
resc hed ule the outc all for the next ad ministered  outc alling  interval. 
NOTE:
Central Offic es c an take up  to 30 sec ond s to d isc onnec t the system after 
an outc all has b een p lac ed  to a remote loc ation. If the system is still 
c onnec ted  after an outc all is mad e and  you need  to make another c all, use 
the Exit c ommand  b y p ressing        to forc e the system to hang up . 
Remote subsc rib ers may wish to end  eac h Outc alling  session by p ressing  
  .
Interactions with Other Features
This sec tion id entifies the interac tions of the Outc alling feature with switc h 
features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Outc alling feature interac ts with the switc h as follows: 
nRe s t r i c t i o n - C o d e  Re s t r i c t i o n:  Outc alls c an b e restric ted  to sp ec ific  
g eog rap hic al areas (b y area c odes) using  this switc h feature. 
*#
**X
**X