Lucent Technologies Definity Audix System Feature Descriptions Manual

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Message Delivery 
181 Feature Operation 
For examp le, the p roc ed ure to send  Messag e Delivery messag es from the loc al 
mac hine to a remote rec ip ient would  b e: 
1. A loc al subsc riber either c reates a Voic e Mail messag e, forward s a Call 
Answer or Voic e Mail messag e, or retrieves a messag e saved  in the 
outgoing mailb ox. Note that Messag e Delivery messag es d esig nated  
private will not be delivered. Message Delivery messages designated 
p riority will b e delivered , b ut they will app ear as reg ular messag es to the 
remote system. 
2.When p romp ted  for the rec ip ient’s extension, the sub sc rib er enters one of 
the following : 
nIf the rec ip ient’s numb er is in a range of ad ministered  numb ers b ut 
they are not ind ivid ually ad ministered , enter the full telep hone 
numb er of the rec ip ient (area c od e or c ountry c od e p lus area c od e 
may b e nec essary), followed b y the   key. 
nIf the rec ip ient is individ ually ad ministered , you need  only enter p art 
of the rec ip ient’s telep hone numb er, followed  b y the   key. The 
numb er of d ig its subsc ribers must enter is d efined  b y the extension 
leng th on the Mac hine sc reen. 
3. The DEFINITY AUDIX system p lac es the messag e in the Outc alling  q ueue 
for d elivery. The system will attemp t to d eliver the messag e d uring  one of 
the intervals sp ec ified  on the Mac hine sc reen. The times sp ec ified  on this 
sc reen 
must b e a sub set of the outc alling  times ad ministered  on the 
System-Parameters Outc alling  sc reen. If the outc alling  p orts are all b usy, 
the system retries in one minute. If an outc alling  p ort is availab le, b ut for 
some reason the system c annot deliver the messag e, the system will use 
the resc hed uling  inc rements sp ec ified on the System-Parameters 
Features sc reen. 
4. The DEFINITY AUDIX system will make six attemp ts to d eliver the 
messag e at intervals sp ec ified  on the System-Parameters Features 
sc reen. If the messag e is delivered  suc c essfully, the system will up d ate 
the outgoing message status to 
ac cessed. If all six attemp ts fail, the 
system will send  a message to the sub sc rib er notifying  him/her that the 
Messag e Delivery was und eliverab le. 
Address Prefixes
Ad d resses for Messag e Delivery messag e rec ip ients c onsist of an op tional 
loc ation prefix and  a remote rec ip ient’s full telep hone numb er or a p ortion of 
his/her telep hone numb er (d ep end ing  on how they are ad ministered on the loc al 
system). 
The p refix, if d efined , is a set of d ig its that id entifies a rec ip ient’s telep hone 
numb er as a Messag e Delivery number. The ad d ress rang e p refix may c ontain, 
for examp le, an area c od e or a c ountry c od e plus area c od e. Prefixes are usually 
numeric  and mimic the digits a subscriber would normally have to dial to address 
a Message Delivery message. The prefix consists of 0 to 21 alphanumeric 
#
# 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Message Delivery 
182 Interactions with Other Features 
c harac ters. Ad d ed  to the extension, up to 31 c harac ters c an b e assig ned  to an 
ad d ress rang e. 
In some cases, a p refix may be 
req uired if rec ip ients’ telep hone numb ers c onflic t 
with the loc al numb ering  p lan of the host switc h. 
In imp lementing  the Messag e Delivery feature, a number of p refix op tions c ould  
b e used  to help  sub sc rib ers d isting uish b etween Messag e Delivery rec ip ients. 
For example, a prefix could be: 
nThe same numb ers as the c ountry c od e and  area c od e. 
nThe same numb ers as the area c od e (NPA) and  offic e c od e. 
nThe offic e c od e (NNX or NXX) if the rec ip ient shares the same area c od e 
as the loc al system. 
nAn RNX c od e if the rec ipient is in a private network. 
nAn alphanumeric  c od e used  as a mnemonic  of a loc ation or p erson. 
nAll of the ab ove op tions c ould  b e ad ministered  to b e map p ed  into a sing le 
rang e of Messag e Delivery ad d resses. 
The Ad d ress-Rang es sc reen c an list all ad d ress rang es that have b een 
ad ministered . Rememb er, Messag e Delivery ad dress rang es 
c annot overlap  with 
AUDIX d ig ital networking  ad d ress ranges or AMIS Analog  Networking  ad d ress 
rang es. 
Message Delivery User Groups
For the Messag e Delivery feature, users are d ivid ed  into the following  g roup s: 
nLoc al sub sc rib ers — Those sub sc rib ers whose mailb oxes resid e on the 
loc al DEFINITY AUDIX system. 
nRec ip ients — Those p eop le who rec eive Messag e Delivery messag es. 
Rec ip ients are further d ivid ed  as follows: 
— Ad ministered rec ipients — Those remote rec ip ients who have b een 
ad ministered  on the loc al DEFINITY AUDIX system via the 
Sub sc rib er sc reen. These rec ip ients c an b e ad dressed b y name 
and  their names, if rec ord ed , will b e voic ed  b ac k. 
— Nonad ministered  rec ip ients — Remote rec ip ients who have not 
b een ad ministered  on the loc al DEFINITY AUDIX system. 
Interactions with Other Features
This sec tion id entifies the interac tions of the Messag e Delivery feature with 
switc h features and  other DEFINITY AUDIX features.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Message Delivery 
183 Interactions with Other Features 
Interactions with Switch Features
Sinc e the Messag e Delivery feature (whic h is an extension of the AMIS Analog  
Networking  feature) uses analog lines to transmit messag es, there are no 
interac tions with switc h features. 
Interactions with Other DEFINITY AUDIX 
Features
The Messag e Delivery feature interac ts with other DEFINITY AUDIX features as 
follows: 
nAMIS Analog  Networking:   This feature must b e ac tivated  b y Luc ent 
Tec hnolog ies’ remote maintenanc e p ersonnel b efore the Messag e 
Delivery feature c an b e used . 
nAutomated  Bac kup:   This feature automatic ally c reates a b ac kup  c opy of 
the d irec tories that have information nec essary for the Messag e Delivery 
feature. 
nCall Answer:   Call answer messag es c an b e forward ed  to Messag e 
Delivery rec ipients via the Messag e Delivery feature. 
nDial-b y-Name:   You c an use the Dial-By-Name feature to ad dress 
Messag e Delivery messag es to remote rec ip ients who have been 
ad ministered  via the Sub sc rib er sc reen. 
nDirec tory:   If you are using  the Direc tory feature in an AUDIX network, the 
only Messag e Delivery rec ip ients you will b e ab le to look up will b e those 
rec ip ients that have b een ad ministered via the Remote Sub sc rib er sc reen. 
nEnhanc ed Disc onnec t Detec tion:   Tone Based  Disc onnec t is not ac tivated  
until the c alled party answers and  enters one or more touc h tones. 
nINTUITY Messag e Manager:  Messag e Delivery messag es c an b e 
addressed using I
NTUITY Message Manager.
nMailing  List:   Messag e Delivery rec ip ients that are ad ministered via the 
Sub sc rib er sc reen may b e inc lud ed  on mailing  lists. Messag es ad d ressed  
to rec ip ients will b e p ut in the Outc alling  q ueue and  d elivered during  one 
of the intervals sp ec ified  on the Mac hine sc reen. 
NOTE:
Messag e Delivery rec ip ients who are nonad ministered  remote 
recipients may be added to mailing lists, but they will be removed 
b y a weekly aud it. To add  rec ip ients to a list p ermanently, have the 
system ad ministrator make them ad ministered  remote sub scrib ers 
via the Sub sc rib er sc reen. 
nMessag e Send ing  Restric tions:   The ad ministrator c an ad minister whic h 
sub sc rib ers c an send  Messag e Delivery messag es, and  to whic h remote 
numb ers these sub scrib ers can send messag es.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Message Delivery 
184 Interactions with Other Features 
nMultiling ual:   If the Multiling ual feature is ac tivated , Message Delivery 
announc ements will b e in the system announc ement set. If the uniling ual 
nature of this announc ement is unac c ep tab le, the system ad ministrator 
may rerec ord  the announc ement in all lang uag es of interest. 
nOutc alling:   The maximum numb er of outc alling  p orts, ad ministered  via 
the System-Parameters Outc alling  sc reen, inc lud es p orts used  for 
Outc alling , Messag e Delivery, and  AMIS Analog  Networking . Also, the 
times ad ministered  on the Mac hine sc reen for AMIS Analog or Messag e 
Delivery messages to be delivered 
must have been ad ministered  as 
outc alling  p eriod s on the System-Parameters Outc alling  sc reen or 
Messag e Delivery messag es will not b e transmitted . 
nPersonal Direc tory:   An alias may b e c reated  and  assig ned to any 
Message Delivery recipient just as it would be for a local subscriber. 
However, if the Messag e Delivery rec ip ient is nonad ministered , the alias 
must initially b e assig ned  using  the extension numb er mod e. 
nPri o r it y M e ss a g e:   Priority messages will be delivered to remote telephone 
numb ers, b ut they will not b e rec og nized  as p riority messag es when 
p layed  out. 
nPrivate Messag e:   You will not b e ab le to send  p rivate messag es via the 
Messag e Delivery feature. Sub scrib ers who d esig nate Messag e Delivery 
messag es as p rivate will b e notified  b y the system that their messag e was 
undeliverable. 
nSe c u ri t y  Pa s sw o rd:   There is no sec urity p assword  for Messag e Delivery 
rec ip ients. 
NOTE:
The system ad ministrator should  ensure all sub sc rib ers c arefully 
sec ure their mailboxes with a g ood  p assword  to p revent 
unauthorized  users from ac c essing  their system and  send ing  
Messag e Delivery messag es. 
nTr a f f i c  R e p o r t s:   The traffic  rep orts that show the most useful statistic s for 
Messag e Delivery (c omb ined  with AMIS Analog  Networking  ac tivities) are 
g enerated  using  the Sp ec ial Features Daily Traffic , Sp ec ial Features 
Hourly Traffic , Sub sc rib er Daily Traffic , and  Sub sc rib er Monthly Traffic , 
sc reens. 
nVoice Mailb ox:   The system uses Voic e Mailb oxes to notify loc al 
sub sc rib ers who attemp t to send  a Messag e Delivery messag e if their 
messag e was und eliverab le.  
						

							Message Sending Restrictions 
185  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Message Send ing  Restric tions feature restric ts the mes-
sag e routing  of various communities of sub scribers. Since it 
reg ulates voic e mail only, sub sc rib ers c an b yp ass the restric -
tions b y using  the Call Answer feature.
The system administrator sets up a 
restric tion matrix whic h 
ind ic ates whic h c ommunities of users c an send  messag es to 
eac h other. Eac h sub sc rib er may b e assig ned  to only one 
c ommunity. A d efault c ommunity is d efined  so that it is not 
nec essary to ad minister eac h sub sc rib er sp ec ific ally.
If a sub sc rib er in a restric ted  c ommunity tries to send  a mes-
sag e to an unauthorized  d estination, the DEFINITY AUDIX 
system p lays a messag e exp laining  the restric tion. If there 
are unauthorized  d estinations on a restric ted  sender’s mail-
ing  list, the system informs the send er that sp ec ific  mes-
sag es are nond eliverab le b ec ause of the restric tion. When 
messages are sc hed uled  for future d elivery, the restric tion is 
c hec ked  and  the send er notified  of restric tions when the 
messages are being ad d ressed  
and at the time of d elivery, 
to allow for c hang es in the restric tion status.
Wh o h a s i t: Sub sc rib ers may or may not b e 
restric ted  ac c ord ing  to how the 
feature is ad ministered.
Wh o c o n t r o l s i t: The system ad ministrator c ontrols 
the restric tions using  the 
System-Parameters 
Send ing -Restric tions sc reen.
Wh o c a n a c c e s s it: Only restric ted  sub sc rib ers are 
mad e aware of the feature when 
they are informed by the system 
that they c annot add ress a 
messag e to a sp ec ific sub scrib er.
nUp  to 15 c ommunities c an b e 
d efined  for send ing restric tions.
nAll restric tions p ertain to the send -
ing of voic e mail. Sub sc rib ers are 
not restric ted  from c alling  or leav-
ing Call Answer messag es for oth-
ers.
nAfter rec eiving a message from a 
user in an unrestric ted  c ommunity, 
restric ted  sub sc rib ers are not 
g iven the menu op tion of rep lying 
to the sender via voic e mail. They 
c an automatic ally return the 
send er’s c all, however.
nGuests using a g uest password  
c annot b e restric ted .
nRestric tions c an b e set up  so that 
sub sc rib ers c annot send  mes-
sag es to others within the same 
community.
Message Sending Restrictions
SYS- PAR SEN D - RES0 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Message Sending Restrictions 
186 Applications 
Applications
Often, up p er manag ement wants to insulate itself from messag es sent b y those 
b elow a c ertain level of the c orp orate hierarc hy. This feature c an b e used  to forc e 
a more effic ient lateral routing  of messag es, or ap p lied  c reatively to set up  
sp ec ific  lines of c ommunic ation. 
Further, the Messag e Sending  Restric tions feature allows the ad ministrator to 
resp ond  to ab use of the system, restric ting  those who are send ing  messag es 
unnec essarily. For examp le, universities c ould restric t stud ents from send ing 
messag es to p rofessors and  ad ministrators. Or, in the transp ortation and  
manufac turing  ind ustries, restric tions c ould be d efined  so that d rivers and  
p rod uc tion-line workers c an send  messag es only to their sup ervisors — and  not 
to eac h another. 
This feature c an also b e used  to restric t some sub sc rib ers from send ing  AMIS 
Analog  or Messag e Delivery messag es to remote sites. 
Requirements
There are no req uirements for the Message Send ing  Restric tions feature other 
than those of the DEFINITY AUDIX system itself. 
Feature Operation
After c ommunities are d efined on Subsc rib er sc reens, send ing  restric tions are 
then imp lemented  b y the ad ministrator using the System-Parameters 
Send ing -Restric tions sc reen. (shown on the following  p ag e). At eac h intersec tion 
in the matrix, an “ r”  ind ic ates a restric tion b etween the assoc iated  c ommunities. 
Any letter c an b e used  to assig n the restric tion.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Message Sending Restrictions 
187 Interactions with Other Features 
Figure 22. The Message Sending Restriction Matrix
Interactions with Other Features
This sec tion id entifies the interac tions of the Messag e Send ing  Restric tions 
feature with switc h features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Messag e Send ing  Restric tions feature, as a sub feature of Voic e Mail, is 
exc lusively a DEFINITY AUDIX feature and  has no d irec t interac tion with any 
switc h features.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Message Sending Restrictions 
188 Interactions with Other Features 
Interactions with Other DEFINITY AUDIX 
Features
The Messag e Send ing  Restric tions feature interac ts with other DEFINITY AUDIX 
features as follows: 
nAMIS Analog  Networking:   The ad ministrator c an ad minister whic h 
sub sc rib ers c an send  AMIS analog  messag es and  to whic h remote 
systems these sub sc rib ers c an send  messag es. 
nAutomated  Attend ant:   Automated  Attend ant is a Call Answer feature, and  
therefore not affec ted  b y send ing  restric tions. 
nBroad c ast Messag e:   Broad c ast Messag es are not sub jec t to send ing  
restric tions. They are sent to all sub sc rib ers. 
nCall Answer:   Call Answer is not affec ted  b y send ing  restric tions and  c an 
b e used  to b ypass restric tions if nec essary. 
nDelivery Sched uling:   When messag es are sc hed uled  for future d elivery, 
the restric tion is c hec ked  and  the send er notified  of restric tions when the 
messages are being addressed 
and at the time of d elivery, to allow for 
chang es in the restric tion status. 
nGuest Password:   Sub sc rib ers who rec eive messag es via the g uest 
password cannot be restricted. 
nLog in Announc ement:   Log in Announc ements c annot b e restric ted . 
nMailing  List:   The DEFINITY AUDIX system c hec ks for send ing  restric tions 
while the subsc rib er is c reating  a mailing  list. A messag e is p layed 
informing  the sub sc riber of restric ted  d estinations, and  those d estinations 
are not ad d ed  to the list. On a networked  system, if the remote d estination 
is not d efined  as p art of a remote c ommunity on the Sub sc rib er sc reen, 
the system uses the d efault c ommunity ID for the remote mac hine in 
d ec id ing  whether the d estination is restric ted . 
nMessag e Delivery:   The ad ministrator c an ad minister whic h sub sc rib ers 
c an send  Messag e Delivery messages and  to whic h numbers these 
sub sc rib ers c an send  messag es. 
nPersonal Direc tory:   The system d oes not c hec k for send ing  restric tions 
while the subsc rib er is c reating  a p ersonal d irec tory. This means that, 
thoug h sub sc rib er A may be restric ted  from send ing  voic e mail to 
sub sc rib er B, A c an still keep  an alias for B in a p ersonal direc tory. This is 
useful as a sp eed -dial func tion for c all transfers, for examp le. 
nPri o r it y M e s sa g e:   Messag e Send ing  Restric tions ap p ly to Priority 
Messag es. 
nPrivate Messag e:   Messag e Send ing  Restric tions ap p ly to Private 
Messag es. 
nTr a f f i c  R e p o r t s:   As with other traffic  and  system d ata, Messag e Send ing  
Restric tions influenc e the d ata ac c ord ing  to how muc h they reg ulate voic e 
mail.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Message Sending Restrictions 
189 Interactions with Other Features 
nVoice Mail:   The Messag e Send ing  Restric tions feature works exc lusively 
with Voic e Mail, and restric ts the sending  of messag es to c ertain 
sub sc rib ers. 
nVoice Mailb ox:   After rec eiving  a messag e from a user in an unrestric ted  
c ommunity, restric ted  sub sc rib ers are not g iven the menu op tion of 
automatic ally resp ond ing  to the send er via voic e mail. They c an 
automatic ally return the sender’s c all, however. Also, sub sc rib ers c annot 
forward  messag es to restric ted  d estinations. Messag es that are 
nond eliverab le b ec ause of messag e restric tions are kep t in the 
nondeliverable c ateg ory of the outg oing  p ortion of the mailbox. 
Sub sc rib ers also g et a system messag e after log g ing  into the DEFINITY 
AUDIX system, informing them of the nond eliverable messag e. This 
messag e is sent to the 
new c ateg ory of the inc oming  sec tion of the 
mailb ox.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Message Sending Restrictions 
190 Interactions with Other Features