Lucent Technologies Definity Audix System Feature Descriptions Manual

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Multiple Personal Greetings 
221 Interactions with Other Features 
4. Listen to the greeting number and status. The greetings are retrieved in 
numeric al ord er. The system tells you when you have reac hed  the end  of 
your list of g reeting s, then automatic ally returns you to the Personal 
Greeting  Ad ministration Menu. While you are sc anning  your g reeting s, you 
may d o any of the following : 
nTo stop  sc anning  your g reeting s, p ress     and  you will b e 
returned  to the Personal Greeting  Ad ministration Menu. 
nTo listen to the greeting , p ress   and  return to the b eginning  of this 
step . 
nTo rerec ord  the g reeting , p ress   and  g o to step  6 of the p revious 
p roc ed ure, Chang ing  a Rec ord ed  Personal Greeting
. 
nTo b ac k up  to the previous greeting , p ress   and  return to the 
beginning of this step. 
nTo skip  to the next g reeting , p ress   and  return to the b eg inning  of 
this step . 
nTo d elete the g reeting, p ress     and  return to the beg inning of 
this step . 
Interactions with Other Features
This sec tion id entifies the interac tions of the MPG feature with switc h features 
and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The DEFINITY AUDIX system rec eives information ab out c all typ es from the 
c onnec t messag e it g ets from the switc h. For examp le, if the 
numb er typ e on the 
messag e ind ic ates a trunk g roup  (T), the c all is identified  as 
external. If the 
system rec eives an extension number, the numb er is 
internal. Similarly, the 
b usy/no answer information c omes from the reason for red irec t field  of the 
messag e. 
The MPG feature works with the Call Answer (DEFINITY AUDIX) feature. See the 
Interac tions with Other Features
 sec tion of the Call Answer c hap ter to 
und erstand  the switc h asp ec ts of having  c alls interc epted  b y the system. 
Interactions with Other DEFINITY AUDIX 
Features
The MPG feature interac ts with other DEFINITY AUDIX features as follows: 
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Multiple Personal Greetings 
222 Interactions with Other Features 
nAutomated  Attend ant:  The MPG feature may be used  with the Automated  
Attend ant feature. All of the g reeting s and  c all typ es are available for the 
attend ant mailbox. When using multip le g reeting s with the Automated  
Attend ant feature, a p ersonal g reeting must b e set up  for eac h c all typ e 
that has been administered. 
nCall Answer:  MPG is related  to c all answer in that c all answer uses 
multiple p ersonal g reeting s if the MPG feature is ac tive. If the MPG feature 
is inactive, single greetings can be recorded and used as described in the 
Call Answer feature d esc ription. 
nAnnounc ement Sets:  It is p ossib le for the system ad ministrator to rec ord  
any of the voic e p romp ts used  in this feature. 
nFull Mailb ox Answer Mod e:  If the full mailb ox c all answer is trig g ered , 
c allers hear the ap p rop riate p ersonal g reeting before b eing  told  that the 
mailb ox is full and  b eing  offered  other op tions for c omp leting  the c all. 
nINTUITY Messag e Manager:  Sub sc rib ers c an set up  multiple p ersonal 
g reeting s using  I
NTUITY Messag e Manag er.
nMultiling ual:  If the Multiling ual feature is ac tivated  and  Call Answer 
Lang uag e Choic e is yes on the Subsc rib er or COS sc reen for a 
sub sc rib er, the sub sc rib er rec ords p rimary and /or sec ond ary p ersonal 
g reeting s rather than Multip le Personal Greetings. The two g reeting  typ es 
are mutually exc lusive. 
nName Record by Subscriber:  If sub sc rib ers have rec ord ed  their own 
names, the system inc orp orates that rec ord ing  in the system g reeting . 
nOnline Help:  Online help  (*H) is availab le for this feature. 
nPlayback and Recording Control:  The stand ard  p layb ac k and  rec ord ing  
c ontrol b uttons are ac tive when you are rec ord ing  multip le p ersonal 
g reeting s.  
						

							Name Record by Subscriber 
223  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The Name Rec ord  b y Sub sc rib er feature g ives the system 
administrator the option of having all subscribers rec ord their 
own names. If the feature is ac tivated  and  a new sub sc rib er 
log s in, the DEFINITY AUDIX system exp lains how to rec ord  
a name and  p ermits no other ac tivity until the name is 
rec ord ed . The rec ording  is used :
nTo voic e a name in the system g reeting
nTo verify a messag e ad dress to the send er
nTo identify the send er of a messag e to a rec ip ient
nTo voic e names in the p ersonal and  system d irec tories
Sub sc rib ers c an also ac c ess the feature at any time from the 
sub sc rib er ad ministration menu to rerec ord  their own names. 
The system administrator c an always rerec ord  any name.
The ad ministrator c an d isab le the feature at any time and  
b eg in rec ord ing  names for all new sub sc rib ers. This d oes not 
affec t the names alread y rec ord ed  b y sub sc rib ers. Similarly, 
turning  the feature on d oes not affec t the names alread y 
rec ord ed  b y the system ad ministrator.
Wh o h a s i t :All new DEFINITY AUDIX 
sub sc rib ers must initially rec ord  
their names.
Who c ontrols it:The system administrator enab les 
and  d isables the feature using  the 
System-Parameters Features 
screen.
Wh o c a n a c c e s s it :All DEFINITY AUDIX sub sc rib ers, 
inc lud ing  those whose names 
were rec ord ed  b y the system 
administrator, have access to 
rerec ord  their names.
nThe sub sc rib er has an ad d ed 
resp onsibility to maintain the 
name rec ord ; up d ating  or c hang -
ing it as nec essary.
nThe name rec ord  func tion is not 
designed to replace personal 
g reeting s; the rec ord ed  name 
must be brief.
nIf this feature is ac tive, new sub -
sc rib ers c annot proc eed  after log-
g ing  in until they have rec ord ed  
their names or had  the system 
ad ministrator rec ord  their names.
nThe system aud its the rec ord ed  
names and  rep orts the unre-
c ord ed  names to the system 
ad ministrator.
nSub sc rib ers c annot rec ord  their 
names d uring  the period ic  aud it 
and  b ac kup  of names c arried out 
b y the system.
Name Record by Subscriber
Sys-Par Fea 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Name Record by Subscriber 
224 Applications 
Applications
The Name Rec ord  b y Sub sc rib er feature c an save the system ad ministrator a 
g reat d eal of time. Also, some sub sc rib ers simp ly p refer to rec ord  their own 
names to ensure the p ronunc iation and  to ad d  a more p ersonalized  tone to their 
messag es. 
Sinc e sub sc rib ers c an rec ord  their own names, they c an also p rovid e other 
information at the same time, suc h as “
John Parrot, on vac ation until Oc tob er 
13th
.” This information would be played to subscribers who address mail to John 
Parrot; up on hearing  that he is on vac ation, the send er may d ec id e not to send  
him the messag e. 
Considerations
If one ind ivid ual, suc h as the system ad ministrator or a p rofessional announc er, 
has alread y rec ord ed  the names on the system, sub sc rib ers should  b e c areful 
ab out rec ord ing  their names themselves. Peop le often don’t like the sound  of 
their own voic es. As d esc ribed  in the Feature Op eration
 sec tion of this c hap ter, 
eac h sub sc rib er should  b e warned  to p lay b ac k his or her rec ord ing  
(press    ) and  make c ertain it is p referab le to the p revious rec ord ing  b efore 
ap p roving  it. Sub sc rib ers c an always rerec ord their names, b ut c annot return to 
the orig inal rec ord ing . 
Any sub sc rib er who has the Call Answer Primary Announc ement Set 
ad ministered  as Telec ommunic ations Devic e for the Deaf (TDD) on the 
Sub sc rib er or Class of Servic e sc reen should rec ord  his/her name using  a TTY. 
Voic ed  names d o not d isp lay on a TTY and  TTY c allers to the sub sc rib er’s 
mailb ox would  see nothing  for a voic ed  name. TTY users have 12 sec ond s to 
type their name when rec ord ing  their name. 
Requirements
There are no req uirements for the feature b eyond  the basic  req uirements for the 
DEFINITY AUDIX system itself. 
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Name Record by Subscriber 
225 Feature Operation 
Feature Operation
Figure 33. Name Recording Operation
The p roc ed ures for rec ord ing  a name ap p ear b elow. Bec ause new sub sc rib ers 
must immed iately rec ord  names while log ging  into the DEFINITY AUDIX system, 
their p roc ed ures ac tually b eg in at step  4. 
1. Log  into the DEFINITY AUDIX system. 
2. Press   to selec t the Personal Options Ad ministration Menu. 
3. Press   to c hange your rec ord ed  voic e name. 
4. Sp eak your name after the tone. 
5. Do one of the following: 
nPress     to rep lay the name and  return to the b eg inning  of this 
step . 
nPress   to rerec ord  the name and  return to step  4. 
nPress   to app rove the name rec ord ing and  return to the 
sub sc rib er menu. 
NOTE:
After rerecording and approving a name, subscribers cannot go back to 
using  a p revious version. 
Return to Activity Menu
2 Personal Directory
1 Stop
4 Change Password
5 Record NameRecord NameApprove
#
Replay
23
1Re-record
Mailing Lists1
Log Into
AUDIXPersonal
Options
Admin.
5
Initial Login
to AUDIX
5
5
23
1
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							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Name Record by Subscriber 
226 Interactions with Other Features 
Interactions with Other Features
This sec tion id entifies the interac tions of the Name Rec ord  b y Sub sc rib er feature 
with switc h features and  other DEFINITY AUDIX features. 
Interactions with Switch Features
The Name Record by Subsc riber feature has no direct interactions with any 
switc h features. 
Interactions with Other DEFINITY AUDIX 
Features
The Name Rec ord  b y Sub sc rib er feature interac ts with other DEFINITY AUDIX 
features as follows: 
nAddress-by-Name:   Voic e verific ations of sub sc rib ers ad d ressed  b y 
name may b e sub sc rib er-rec ord ed  names. 
nAnnounc ement Sets:   Bec ause the novic e user must p erform a p otentially 
intimid ating  DEFINITY AUDIX task immed iately, the system ad ministrator 
may want to mod ify the wording  of voic e p romp ts for this feature. 
Reassuring  word s from a familiar voic e, offering  sp ec ific  information, may 
help  initiate new emp loyees to the system more smoothly. 
nAutomatic  Messag e Sc an:   The names voic ed  in message head ers may 
be subscriber-recorded names. 
nCall Answer:   The names voic ed  in system g reetings may b e 
sub sc rib er-rec ord ed  names. 
nDirec tory:   Voic e verific ations of d ialed  extensions or names may b e 
sub sc rib er-rec ord ed  names. 
nLog in Announc ement:   Log in announc ements are p layed  before new 
sub sc rib ers are promp ted  to rec ord  their names. 
nMailing  List:   Voic e verific ations of ad d resses may b e 
sub sc rib er-rec ord ed  names. 
nOnline Help:   Bec ause rec ord ing  a name may b e a user’s first enc ounter 
with the system, online help for this feature inc ludes very basic  
exp lanations. 
nPersonal Direc tory:   Voic e verific ations of d ialed  aliases may b e 
sub sc rib er-rec ord ed  names.  
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Name Record by Subscriber 
227 Interactions with Other Features 
nPlayb ac k and  Rec ord ing Control:   The rec ording  c ontrol of this feature is 
more b asic  than the c ontrols availab le for other features, suc h as 
rec ord ing  a p ersonal g reeting .     is unavailab le, and  there is no p ause 
func tion. 
nTD D:   Any subsc rib er who has the Call Answer Primary Announc ement 
Set administered  as TDD on the Sub sc rib er or Class of Servic e sc reen   
should  rec ord  his/her name using  a TTY. Voic ed  names d o not d isp lay on 
a  TTY a n d  TTY callers to the sub sc rib er’s mailb ox would  see nothing  for a 
voic ed  name. TTY users have 12 sec ond s to typ e their name when 
rec ord ing  their name. 
*D 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Name Record by Subscriber 
228 Interactions with Other Features  
						

							Online Help 
229  
DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206 Issue 5
May 1999
DescriptionPoints to Remember
Administration Screens
The DEFINITY AUDIX system p rovid es two online help  fac ili-
ties: one for DEFINITY AUDIX users and  one for the system 
administrator. I
NTUITY Message Manag er (IMM) p rovid es 
online help on the PC for IMM users. While voice prompts are 
p rovid ed  at eac h step  to help  p hone users selec t the ap pro-
p riate keys to p erform d esired  tasks, ad d itional information is 
availab le at any time using  the Online Help  feature. Also, the 
system p rovid es three levels of on-sc reen information for 
system ad ministrators or service technicians working  on a 
DEFINITY AUDIX terminal.
Wh o h a s i t: Anyone who log s into the system via a 
p hone set, ad ministration terminal, or 
IMM PC c an use online help .
Wh o c o n t r o l s i t: Online help  for the AUDIX telep hone 
interface and the administration 
terminal is c ontrolled  b y the DEFINITY 
AUDIX system software.
Online help for IMM users is controlled 
b y the IMM c lient software.
Wh o c a n a c c e s s it: Anyone who enters the system b y 
telep hone c an ac c ess the Online Help  
feature by p ressing     .
Anyone who log s into the system via 
the ad ministration terminal c an ac c ess 
the Online Help  feature b y p ressing  
the   or   keys.
IMM users have several typ es of help  
availab le to them suc h as online help , 
sc reen help , and  field  help . 
INTUITY 
Messag e Manag er User’s Guid e
, 
585-310-725, d esc rib es how to use 
the various typ es of online help.
*H
HELPCHOICES
nIf you are using  the U.S. Eng lish 
announc ement set, the U.S. 
Eng lish Terse version of the 
announc ement set is a quic ker, 
more c onc ise set of online help  
announc ements. Althoug h it is 
shorter, it does not omit any infor-
mation. The system ad ministrator 
c hooses whic h announc ement set 
to use.
nSee INTUITY Message Manag er 
User’s Guid e
, 585-310-725, for 
information on how to use the vari-
ous typ es of IMM online help  
Online Help
HELP0 
						

							DEFINITY AUDIX System Release 4.0
Feature Descriptions  585-300-206  Issue 5
May 1999
Online Help 
230 Applications 
Applications
The Online Help  feature c an b e used  at any time to aid in the use of the DEFINITY 
AUDIX system. For examp le, if a sub sc rib er ac c id entally presses one or more 
keys that the system d oes not ac c ept as c ommand s, the system will inform the 
sub sc rib er that the entry was invalid . By p ressing     , the sub sc rib er c an hear 
what the c urrent ac tivity is and the op tions that are availab le. 
The Online Help  feature availab le from the administration terminal p rovid es 
information on c ommand s, sc reens, and  field  options. 
Requirements
The Online Help  feature has no req uirements other than those of the DEFINITY 
AUDIX system itself. 
Feature Operation
This sec tion d esc rib es the use of the users’, ad ministration terminal, and  IMM 
online help . 
Users’ Online Help
All DEFINITY AUDIX users c an press     at any time for a c omp lete list of 
c urrent options. The system will tell you the c urrent ac tivity, g ive you a list of 
op tions, and  tell you how to use eac h option. 
*H
*H